My contract with you had ended on June 30, 2024. For more than 3 months now, you did not give back my house keys. I kept writing emails, sending WhatsApp messages, sending registered mail, calling your phone number which keeps going to your voice mail. I know you got all these messages so why don’t you reply me. I need to know what is going on! Be a honourable person that you are and reply me asap! I need my Apartment back !

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• Experience: Would you recommend ? : No

The horrible customer service cannot be overstated. There were so many problems that I can't even remember all of them. I never leave reviews (because effort) but I feel like it's my duty to even just stop one person from going with them. They are terrible at getting back to you, are incredibly rude over emails, will constantly go back on a reservation if you don't get it in writing, and even if you do get something in writing then Jade still doesn't care.
Hallways are in terrible condition.
No ventilation so if you are on one of the upper floors its like the corridors are a sauna.
My mattress had a literal spring sticking out of it right in the middle! Yes... wasn't comfortable and they refused to replace it after a mattress check... no idea what would make them replace one.
The washing machines would rarely work.
It was common to not have hot water on a Sunday - apparently something to do with their wood pellet heating system that gets clogged and the people who maintain it don't work on a weekend.
There are probably so many things that I have forgotten. Just not worth it. Definitely learnt my lesson to check for reviews before renting now.

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They gave me a bed filled with bed bugs. I handed the mattress back to them and bought my own. They tried to charge me and say I ‘stole the old mattress’. The staff are incredibly rude and unhelpful.

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Dirty, Mouldy, gross. Came for a viewing as a new student tenant. Honestly a really disgusting accomodation. This is an accom which is for students AND the public. So you can imagine the kinds of people there. This wasn’t advertised online.

I booked a viewing so I will explain my thoughts. We arrived at the location and couldn’t find the entrance. We asked a man mid 30s playing football if he knows where it is, he said Yes I live here (#1 surely that’s post grad age… why are you living in a student accom? ?) and just go to that white van there. He pointed to a white van across the road and a man was sitting in the drivers seat. We said to him hello? we booked a viewing. He said oh Yh that’s fine let me just make a call. He made a call and then said someone was coming to get us. (#2 very very dodgy experience lol. Makes sense as there’s NO reception area to speak to staff, common room or gym lol) That person then came down quite quickly. While waiting we looked at the building from the outside and windows were dirty, there was random large refuse bins everywhere and a massive mound of soil.

The person who did our viewing was very nice very kind and friendly. He answered a lot of our questions. We headed up in the lift.

The first question we asked was to see the 2 bedroom flats. The room was really nice to be honest, but very small. It had lots of storage. It had a shared bathroom which we wasn expecting and the bathroom itself was a large one with a small toilet, and a little basin with a layer of tile as a wash back tile thing and then the smallest square of a mirror. It also did not have a shower, instead it was a wet room lol with a drain in the ground (#3) which was not what was in the images online. Looked very ghetto to be honest. We went to the kitchen and it was absolutely horrible. Oh my days. There was condensation on the windows so clearly haven’t been taken care of. (#4) There was a dripping tap. The sink had mould spores on it. The actual worktops had stains. (#5) The sofa was all disorganised and like basically it was all messy and the pillows were all over idk how to explain. (#6) The floors were in cleaned too in the whole apartment so they clearly didn’t bother to hoover at least for a viewing.

The second thing we wanted to see was the deluxe flats which had an ensuite. This is a flat which is in a 5 bed apartment. Bear in mind this is also not advertised online. These were a bit better. The bathroom was a bit better, no storage there though as seen from pictures and there was black mould in the shower box. (#7) The room again had lots of space and was a better view but had damp next to the bed as seen in pictures and black mould in which is really unhealthy. (#8) The kitchen.. oh my days the kitchen was horrific. I couldn’t even breathe properly in there. It was big yep I won’t lie, but DISGUSTING, the window propped open by a shoe by the current tenant which indicated that the window latch was broken, (#9) it STANK like something died in there or moulded. The worktops had deep stains in. (#10) There was two hoovers as well which indicated that one was broken clearly. (#11) The window area had further dirt and mould on the floor. (#12) Not sure how people live like this to be honest.

And then we quickly left the place. It was really really bad. I asked a question about how does our tenancy get protected? The SA said that he doesn’t really know he’s from out the country so he just has a guarantor that’s it. (#13) this indicates that tenancy deposit is NOT protected and that they don’t care enough to even tell their tenants key information lol. I asked what’s the name of the building? Stratus sheffield but that didn’t come up on google maps? He said that Yeah it used to be called The Hub and it hasn’t updated. Once he said that, I immediately knew that this was the exact property all the reviews talk about. The management don’t even care about updating their google map. (#14)

AVOID AT ALL COSTS. it is very poor quality for £90-125 a week. It should be £70 at best. Disgusting place. Also unsafe. The doors on the five bed flat that I entered had a sign which said, ‘lock doors, thieves about!’ which really shook me. (#15) They don’t even care about safety it seems. horrible. I’ll be looking elsewhere.

It is now called Stratus but this student and public living property was also called The Hub in the past and is s6 3at.

Any property which is not by Homes for students, Unite Students, This is Fresh, Digs, Capitol should be avoided. Stay away even if the different student accom websites pressure you to book them.

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Please everybody believe what you read when it comes to Noble City Living . I moved to Sheffield for three months which was a tenancy of my contract on the flat that I rented when I handed my keys back as I had ended my tenancy I have then had endless amount of emails from Jade ata saying that I’ve destroyed the room that I was in that I destroyed the bed, the sideboard, the bathroom and the wardrobe, even though the damage was already there the day I moved in as I had three people with me to witness at all And the kitchen was an absolute state and they tried to bill me for leave one of the fridges a mess even though I had my own personal fridge I owed £200 rent and I had said to her Jade ata that I would pay as soon as I was back on my feet, and when I offered to pay £20 a month which would’ve only resulted in 10 months worth of payments I was told if I don’t pay in full don’t bother at all then decided to take me to court which has put county court judgement against me and the debt has went from £200 to over £1000 as they added fees on which I was never told would be put on us when I handed my tenancy back they are trying to say that I live there for an extra two months without paying any rent even though my friend who lived next door she said as soon as I moved out, someone had moved in a week later, and yet they are still trying to bill me for stuff that I didn’t even do. the washing machines were always broken the kitchen was always a mess and pots were always left everywhere. People would knock on your door randomly to ask to borrow stuff and when you reported it because it would be silly o’clock in the morning I was told to just ignore them knocking on my door, I’ve reported multiple faults with the room ie the gas lift piston on the bed. My clogged shower drain and sink drain my toilet flush buttons which are hanging off the wall. Three of the plugs in the room didn’t work. The Aircon didn’t work and when it really would come on a foul smell would come through into all the rooms. My window was popped so always had water in between the glass. My TV never worked my desk was broken and a large screw was sticking out of it The wardrobe railing was broken and that took over a months to get replaced. The lights would cut out randomly and not come back on for at least two or three hours the key centre on the main door rarely worked all round. I just think that this is a foul place to live and I have had nothing but trouble from Jade Ata and from the company as a whole. I’ve given them my new number and I’ve still received emails saying that my number isn’t working and I need to get it updated. They have threatened to take me to court endless times even after offered set up a payment plan. The debt has now gotten to the point I can’t afford to pay off in one as I’m not working right now due to medical reasons and she is threatening to seek possession of the house I currently live in which is my parents house and she is also threatening to take members of my family who were my guarantors to court if they don’t pay yet, I’ve tried to phone them multiple times to be given the snotty answer of. If you read your emails you would know what I’ve said wouldn’t you I just think it is an absolutely vile company and I would highly recommend that nobody ever lives there I was pay nearly £600 a month for a tiny room when everything was broken and a kitchen which was absolutely disgusting and the furniture was also broken living here, caused me to have a breakdown and I had to move back home as I just couldn’t cope anymore and when I tried to explain to them why I was leaving the tenants say I was given the snotty answer from Jade Ata of don’t you think you should grow up and stand on your own two feet

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