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Wood St Bath, Bath BA1
2.6/5, 2 Reviews
40% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.
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"What an astonishingly..."
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1 Star Review
By : 'Fahimeh'
Services : Letting(Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : BA2
31 Aug 2019
People found this helpful0
What an astonishingly disappointing experience. Had booked a viewing with them and called to confirm it three times and received a confirmation message on the morning of the viewing. Got on the train from London to Bath (and spent over £120 on the train tickets!) only to go for the viewing of a house that we were very keen to see. After calling the office over 4 times and being told that someone will call us back, and one hour of standing in front of the property, we had to leave as no one even had the decency to contact us to cancel the viewing! Tried to go to their office to speak to someone as according to their website, they are open until 4pm on Saturdays. Again, to our shock and disappointment, the office was fully closed at 3pm and no one was there. Will really try to avoid them, and hope that more landlords do too!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £0 | £0 |
Address
Carter Jonas
5-6 Wood Street, Bath, Avon
BA1 2JQ
01225 747250
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Carter Jonas Branches (View All 36)
We rented with CJ for over ...
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5 Star Review
By : 'Steve'
Services : Letting (As a Tenant)
Rent PCM : £995
Would you recommend ? : Yes
Postcode : BA1
28 Feb 2018
People found this helpful0
We rented with CJ for over three years, having secured the rental while living in Germany, and subsequently moving and working back in the UK, we have found the rental team in Bath to be one of the best agents we have rented through, professional and courteous...as well as non intrusive...i'd... Read Full Review
Comments on Agent Fees
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I rented an apartment from ...
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5 Star Review
By : 'Magda'
Services : Letting (As a Tenant)
Rent PCM : £995
Would you recommend ? : Yes
Postcode : BA2
21 Feb 2018
People found this helpful0
I rented an apartment from Carter Jonas for my daughter who is a student at Bath University. I am very pleased with the services of the Agency and especially with Sera Beaumont who acted immediately to our requests taking a personal interest in her clients. Jon Yearwood has also been very... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1/25/2018, 6:41:17 AM by allAgents
