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Maalems
4.9/5, 333 Reviews
96% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
95% sales fee satisfaction
95% letting fee satisfaction
Maalems is a progressive independent company who believe in providing a dedicated and professional service based on a sound knowledge of their local market.
The UK's largest customer review website for the property industry.
Maalems
344 Garratt Lane,SW18 4EL
Certified Customer Experience
Report Summary
Report generated on (30 April 2025 @ 05:14:19)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
David on 4th Apr 2025
5 Star Review
I had a great experience with Maaleems when I bought my flat. They were really helpful and easy to liaise with.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Sophie on 3rd Mar 2025
5 Star Review
Wonderful service from start to finish my flat sale. James made all the difference and - personal and attentive service throughout. Thank you!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
kendal on 4th Feb 2025
5 Star Review
I recently rented a flat through Maalems, and as it was my first time renting alone I had many questions. I couldn’t be more grateful to the team (especially Fiona Doherty) helping with everything. Fiona was always quick to respond to my many questions and was very patient and friendly. Also Leah that showed me round the property was also brilliant and super friendly. Thanks so much team!!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Jo on 28th Jan 2025
5 Star Review
I would be delighted to recommend Maalems. I felt James really went the extra mile getting my flat sold. He was really responsive and I was delighted with the service.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Sarah on 10th Dec 2024
5 Star Review
We’ve just completed on a house sale and James played an essential role in getting the sale across the line within our tight deadline - he was extremely attentive, responded swiftly and was very willing to help and ensure that all parties were kept informed and on track. Thank you James, it was great working with you!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"From first buying the..."
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5 Star Review
Magda
Alex
By : 'Rebecca'
Services : Letting(As a Owner)
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SW18
Aug 9, 2017
People found this helpful0
From first buying the property in 2014 to then renting it out and Maalems having full management over this for the past 18 months I can not thank you enough. The communication was always excellent and any problems that came up during the time of renting was dealt with promptly. There were no problems with he rent been paid on time and I never had to chase anything up. Maalems having full management over the property meant that when I was overseas I didn't have to worry about the property and I knew it was been looked after and kept in good condition with the regular updates. Thank you so much, I look forward to dealing with you in the future.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 95% | £300,000 | £5,430,000 |
| Lettings | 100% | 95% | £550 | £6,900 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 69 | 1 | 104 | 9 | 71 | 4 | 67 | 1 | 6 | 1 |
Areas covered
- All London SW
Address
Maalems
344 Garratt Lane, London, Greater London
SW18 4EL
0208 875 9200
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 19:00
- 09:00 - 19:00
- 09:00 - 19:00
- 09:00 - 19:00
- 09:00 - 19:00
- 09:30 - 16:30
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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I had a great experience with ...
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5 Star Review
James
By : 'David'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW18
Apr 4, 2025
People found this helpful0
I had a great experience with Maaleems when I bought my flat. They were really helpful and easy to liaise ... Read Full Review
Comments (0)
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David said about Maalems
Services : Letting( As a Owner )Date: 4th Apr 2025
I had a great experience with Maaleems when I bought my flat. They were really helpful and easy to liaise with.
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Wonderful service from start ...
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5 Star Review
By : 'Sophie'
Branch : Earlsfield, 344 Garratt Lane
Services : 3
Sold price : £440000
Would you recommend ? : Yes
Postcode : SW18
Mar 3, 2025
People found this helpful
Wonderful service from start to finish my flat sale. James made all the difference and - personal and attentive service throughout. Thank ... Read Full Review
Comments (0)Was this helpful?:
Sophie said about Maalems
Services : 3Date: 3rd Mar 2025
Wonderful service from start to finish my flat sale. James made all the difference and - personal and attentive service throughout. Thank you!
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Fantastic ...
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5 Star Review
Fiona
Leah
By : 'kendal'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
Feb 4, 2025
People found this helpful0
I recently rented a flat through Maalems, and as it was my first time renting alone I had many questions. I couldn’t be more grateful to the team (especially Fiona Doherty) helping with everything. Fiona was always quick to respond to my many questions and was very patient and friendly. Also Leah ... Read Full Review
Comments (0)Was this helpful?:
kendal said about Maalems
Services : Letting( As a Tenant )Date: 4th Feb 2025
I recently rented a flat through Maalems, and as it was my first time renting alone I had many questions. I couldn’t be more grateful to the team (especially Fiona Doherty) helping with everything. Fiona was always quick to respond to my many questions and was very patient and friendly. Also Leah that showed me round the property was also brilliant and super friendly. Thanks so much team!!
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I would be delighted to ...
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5 Star Review
James
By : 'Jo'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : SW17
Jan 28, 2025
People found this helpful0
I would be delighted to recommend Maalems. I felt James really went the extra mile getting my flat sold. He was really responsive and I was delighted with the ... Read Full Review
Comments (0)Was this helpful?:
Jo said about Maalems
Services : Sales( As a Vendor )Date: 28th Jan 2025
I would be delighted to recommend Maalems. I felt James really went the extra mile getting my flat sold. He was really responsive and I was delighted with the service.
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Great ...
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5 Star Review
James
By : 'Sarah'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW18
Dec 10, 2024
People found this helpful0
We’ve just completed on a house sale and James played an essential role in getting the sale across the line within our tight deadline - he was extremely attentive, responded swiftly and was very willing to help and ensure that all parties were kept informed and on track. Thank you James, ... Read Full Review
Comments (0)Was this helpful?:
Sarah said about Maalems
Services : Sales( As a Buyer )Date: 10th Dec 2024
We’ve just completed on a house sale and James played an essential role in getting the sale across the line within our tight deadline - he was extremely attentive, responded swiftly and was very willing to help and ensure that all parties were kept informed and on track. Thank you James, it was great working with you!
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Couldn’t have asked ...
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5 Star Review
James
By : 'Josh'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW18
Dec 9, 2024
People found this helpful0
Couldn’t have asked for a better estate agent to help us complete on our first home. A massive thanks to James and the team for making the whole process easy from start to ... Read Full Review
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Josh said about Maalems
Services : Sales( As a Buyer )Date: 9th Dec 2024
Couldn’t have asked for a better estate agent to help us complete on our first home. A massive thanks to James and the team for making the whole process easy from start to finish
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We had a seemless process ...
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5 Star Review
Fiona
Leah
By : 'Archie'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
Dec 2, 2024
People found this helpful0
We had a seemless process signing with Maalems who were very responsive and personable with their approach - look forward to the ongoing relationship! Massive thanks particularly to both Fiona and ... Read Full Review
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Archie said about Maalems
Services : Letting( As a Tenant )Date: 2nd Dec 2024
We had a seemless process signing with Maalems who were very responsive and personable with their approach - look forward to the ongoing relationship! Massive thanks particularly to both Fiona and Leah!
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Maalems were incredibly ...
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5 Star Review
Fiona
By : 'Tom'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
Nov 28, 2024
People found this helpful0
Maalems were incredibly helpful throughout our entire move process - they were proactive and speedy in their ... Read Full Review
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Tom said about Maalems
Services : Letting( As a Tenant )Date: 28th Nov 2024
Maalems were incredibly helpful throughout our entire move process - they were proactive and speedy in their support.
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Excellent, independent, local ...
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5 Star Review
James
Leah
By : 'Nick'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £610000
Would you recommend ? : Yes
Postcode : SW18
Nov 18, 2024
People found this helpful0
We've used Maalems for over 15 years for the purchase, rental and the finally the sale of our flat in Earlsfield. All the team has always been extremely responsive, professional, helpful and personable throughout that time, so I strongly recommend them as a local, independent, agency that ... Read Full Review
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Nick M said about Maalems
Services : Sales( As a Vendor )Date: 18th Nov 2024
We've used Maalems for over 15 years for the purchase, rental and the finally the sale of our flat in Earlsfield. All the team has always been extremely responsive, professional, helpful and personable throughout that time, so I strongly recommend them as a local, independent, agency that genuinely values its clients.
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After 12 years of using ...
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5 Star Review
James
By : 'Penny'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £511500
Would you recommend ? : Yes
Postcode : SW17
Oct 29, 2024
People found this helpful0
After 12 years of using Maalems to fully manage our investment property we used them as sole agent to sell it. James has been exceptional , guiding us every step of the way and even recommending a a great solicitor. The sale went though smoothly and without any hitches -without us even visiting our ... Read Full Review
Comments (0)After 12 years of using Maalems to fully manage our investment property we used them as sole agent to sell it. James has been exceptional , guiding us every step of the way and even recommending a a great solicitor. The sale went though smoothly and without any hitches -without us even visiting our property . James and the team dealt with every detail and we exchanged and completed on the same day last week .
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Penny Steele said about Maalems
Services : Sales( As a Vendor )Date: 29th Oct 2024
After 12 years of using Maalems to fully manage our investment property we used them as sole agent to sell it. James has been exceptional , guiding us every step of the way and even recommending a a great solicitor. The sale went though smoothly and without any hitches -without us even visiting our property . James and the team dealt with every detail and we exchanged and completed on the same day last week .
I can't thank them enough for their expertise and professionalism and highly recommend them to anyone buying or selling a property
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Fiona and Leah were great, ...
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5 Star Review
Leah
Fiona
By : 'Harry'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
Oct 14, 2024
People found this helpful0
Fiona and Leah were great, helped get everything sorted extremely quickly and were very helpful with any queries we ... Read Full Review
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Harry said about Maalems
Services : Letting( As a Tenant )Date: 14th Oct 2024
Fiona and Leah were great, helped get everything sorted extremely quickly and were very helpful with any queries we had!
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First House ...
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5 Star Review
James
By : 'Olivia'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW18
Sep 15, 2024
People found this helpful0
We recently purchased our first house through Maalems and were really impressed by the service throughout. James and the wider team were extremely proactive and responsive throughout and helped push the move through smoothly and by our required completion date. I would highly recommend Maalems to ... Read Full Review
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Olivia and Ben said about Maalems
Services : Sales( As a Buyer )Date: 15th Sep 2024
We recently purchased our first house through Maalems and were really impressed by the service throughout. James and the wider team were extremely proactive and responsive throughout and helped push the move through smoothly and by our required completion date. I would highly recommend Maalems to anyone looking to purchase in the area.
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Many ...
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5 Star Review
James
By : 'Miss'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW18
Aug 10, 2024
People found this helpful0
Many thanks to Maalems for helping us sell our place! James was an excellent agent who gave us great advice throughout the process and was very responsive to all of our ... Read Full Review
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Miss Hannah L Spencer said about Maalems
Services : Sales( As a Vendor )Date: 10th Aug 2024
Many thanks to Maalems for helping us sell our place! James was an excellent agent who gave us great advice throughout the process and was very responsive to all of our questions.
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I couldn't recommend ...
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5 Star Review
James
By : 'Sophie'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £481000
Would you recommend ? : Yes
Postcode : SW18
Aug 9, 2024
People found this helpful0
I couldn't recommend Maalems more. The team are fantastic to work with and realistic with valuations unlike most agents who tell you what you want to hear. We used them to rent our property for 5 years followed by a successful and extremely stress-free sale. Our flat was under offer less than ... Read Full Review
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Sophie said about Maalems
Services : Sales( As a Vendor )Date: 9th Aug 2024
I couldn't recommend Maalems more. The team are fantastic to work with and realistic with valuations unlike most agents who tell you what you want to hear. We used them to rent our property for 5 years followed by a successful and extremely stress-free sale. Our flat was under offer less than 1 week after going on the market we got above asking for it! Best estate agent around!
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We live abroad and so we took ...
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5 Star Review
James
By : 'Kate'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £608000
Would you recommend ? : Yes
Postcode : SW18
Aug 6, 2024
People found this helpful0
We live abroad and so we took our time speaking with and selecting an agent to sell our home. James stood out as 100% trust worthy and transparent from our first conversation. He took control of the entire sale including dealing with all contractors needed to actually move out of the house. We ... Read Full Review
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Kate Davis said about Maalems
Services : Sales( As a Vendor )Date: 6th Aug 2024
We live abroad and so we took our time speaking with and selecting an agent to sell our home. James stood out as 100% trust worthy and transparent from our first conversation. He took control of the entire sale including dealing with all contractors needed to actually move out of the house. We leant on him completely for the entire process and appreciate the fact that he was so willing to ensure a smooth sale. A great small company, clear on expectations, competitive pricing and good connections all around.
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Recommendation ...
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5 Star Review
Leah
Magda
By : 'mr'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £550000
Would you recommend ? : Yes
Postcode : SW18
Jul 23, 2024
People found this helpful0
James and the Maalems crew have managed my property for probably 20 years and have now handled a long difficult sale of the property with patience and professionalism. Excellent service. Thank ... Read Full Review
Comments (0)James and the Maalems crew have managed my property for probably 20 years and have now handled a long difficult sale of the property with patience and professionalism.
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mr tim johnson said about Maalems
Services : Sales( As a Vendor )Date: 23rd Jul 2024
James and the Maalems crew have managed my property for probably 20 years and have now handled a long difficult sale of the property with patience and professionalism.
Excellent service.
Thank you
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James has helped us not only ...
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5 Star Review
James
By : 'Victoria'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW18
Jul 17, 2024
People found this helpful0
James has helped us not only to sell our property, but also to buy our dream home. We had an offer for months for our flat and when we were giving up on finding the right house at a price we could afford, he managed to find one for us. He’s been really helpful throughout the entire ... Read Full Review
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Victoria said about Maalems
Services : Sales( As a Vendor )Date: 17th Jul 2024
James has helped us not only to sell our property, but also to buy our dream home. We had an offer for months for our flat and when we were giving up on finding the right house at a price we could afford, he managed to find one for us. He’s been really helpful throughout the entire process (over 7 months) and even chased the sellers several times to ensure the paperwork was completed. Thanks James!
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Great service, would ...
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4 Star Review
By : 'Charlotte'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW11
Jul 16, 2024
People found this helpful0
Great service, would definitely recommend this company - very helpful and prompt to deal ... Read Full Review
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Charlotte Churchill said about Maalems
Services : Letting( As a Tenant )Date: 16th Jul 2024
Great service, would definitely recommend this company - very helpful and prompt to deal with.
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Amazing agent.. Fiona was ...
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5 Star Review
Fiona
By : 'Gillian'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
Jul 15, 2024
People found this helpful0
Amazing agent.. Fiona was brilliant in making our move smooth and ... Read Full Review
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Gillian Wolmarans said about Maalems
Services : Letting( As a Tenant )Date: 15th Jul 2024
Amazing agent.. Fiona was brilliant in making our move smooth and professional.
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Highly ...
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5 Star Review
James
By : 'David'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales( As a Vendor )
Sold price : £318000
Would you recommend ? : Yes
Postcode : SW18
Jul 8, 2024
People found this helpful0
Would highly recommend. Full of good advice and information on the local market on my first approach and not at all pushy in trying to secure my custom. Always kept me updated and informed, and were a pleasure to deal with. Very glad I went with ... Read Full Review
Comments (0)Would highly recommend. Full of good advice and information on the local market on my first approach and not at all pushy in trying to secure my custom.
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David said about Maalems
Services : Sales( As a Vendor )Date: 8th Jul 2024
Would highly recommend. Full of good advice and information on the local market on my first approach and not at all pushy in trying to secure my custom.
Always kept me updated and informed, and were a pleasure to deal with. Very glad I went with them.
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Complaints Procedure
Maalems Complaints Procedure Our complaints policy: We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards. If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS). What will happen next? 1. We will send you correspondence acknowledging receipt of your complaint within five working days. 2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you. 3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time. 4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken. 5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response. 6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter. 7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed. 8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 2/2/2021, 11:20:15 AM by allAgents
