*** tenants be aware of THORNLEY GROVE**** Would give 0 out of 5, but it's not an option. So agreed a renewal of our tenancy and paid my admin fee. Didn't receive my tenancy agreement, despite me chasing 3 times, they then renewed our energy and gas certificates and then served a... Read Full Review

Have just renewed my lease only to be told it is now £135 instead of £65 that I have paid for the last Six years. When I ask why this was was told it was in last years contract and I should have read it when I checked it it states it was going up to £120. I asked why I was not told about this and... Read Full Review

It's the second or third time renting from Thornley Groves and we've just finished our tenancy with them. Never again will I be going through them- they are rude, inefficient and charge over the top for everything.We had an issue with damp and mold due to a panel missing from one of the... Read Full Review

Excellent all the way through the rental until it came to check out at which point they failed. The person doing the checkout described the house as scary and haunted. They also decided to leave on the of rental deposit return. They sent a cleaner in despite me and my professional cleaner wife... Read Full Review

Dealt with these two and Michele on odd occasions. Competent and helpful throughout recent reletting of property in Altrincham. By using an agent you will always be on top of latest legal developments which in the case of let property can be a bit of a minefield. Good documentation, sensible... Read Full Review

Fantastic Estate Agent. Everything ran smoothly for me and my partner moving into our rented property. Clare Carpenter was brilliant....emails answered within minutes....nothing was ever too much trouble. Thank you for all of your... Read Full Review

Thornley Groves purchased Barlow Costley lettings agents a few years ago and took the staff with them. It's just as well because the staff are superb. They managed my property for about 6 years and in that time life has been so easy. When a repair needs to be made, they have a network of... Read Full Review

as a developer I deal with a lot of agents and have had some bad times but Mrs T Bentham was a pleasure to work with and I would recommend her to anyone.... Read Full Review

Not a bad word to say, the staff were helpful and happy to answer any questions. Would happily use again in... Read Full Review

I rented my property through Thornley Groves for five years and I can't recommend Rachel and her team more highly. Nothing was ever too much trouble - they were always extremely professional, efficient, organised and friendly - in all of my dealings with them. I couldn't have asked for... Read Full Review

We have a number of properties which we let and for a number of years now used Thornley Groves both for letting and managing. We cannot speak too highly of Scott, any problems are resolved as quickly as possible in a efficient way. Scott always keeps us in the picture at all stages. He knows... Read Full Review

As a tenant, I dealt with Thornley Groves for 3 years and I found them extremely professional and helpful in every respect including the original letting, the ongoing lettings management and the closing of the tenancy agreement (including the return of my deposit). Whenever it was necessary, they... Read Full Review

I found the staff to be friendly and helpful. My house sale was a complicated sale due to circumstances and the staff were always professional. I was kept fully informed at all times and when I left messages they were always returned. The staff were also very knowledgeable. Thank you very... Read Full Review

We had the pleasure right deal with Thornley Groves for the purpose of renting a property in Altrincham. From.the very beginning their dealings were highly professional. Initially we were associated with Samuel Turner who dealt with the initial application dealings. He was very cooperative and very ... Read Full Review

I have had numerous telephone calls with Charlene Ginty, at the Llloyd Street, Altrincham office. She went out of her way to help me, with what was a very difficult and delicate situation. with great kindness, whilst maintaining consideration for all parties involved. Every time she dealt with me... Read Full Review

Michele provides detailed information advising us when properties are due for renewal and keeps us informed of the progress and any issues right up to the renewal date, she always provides us with recommendations or solutions and any concerns she has. Scott reports and monitors any works that... Read Full Review

Our first contact with Thornley Groves, Altrincham was with Tom Arnold who came to the property to discuss marketing it - Tom was really easy to deal with and gave us the benefit of his professional advice to ensure an efficient route to market and sale of there property. Our day to day contact at ... Read Full Review

So sorry for not remembering surnames .... But You are all great. Special mentions much go to Lauren (who went off on Mat Leave leaving Rachel in charge) and Rachel. Two amazing employees who went over and above what was necessary to help me in my first, second and third closely linked... Read Full Review

Dealing with Thornley Groves was a real pleasure. Thanks to Jessica, who made our life much easier, and helped us find the perfect... Read Full Review

Scott and the team at Thornley Groves in Altrincham always provide me with an excellent friendly fast and efficient service. They are very thorough and knowledgeable. They provide a great service for both the Landlord and Tennant and provide excellent communication links between all parties. You... Read Full Review