Thornley Groves
3.7/5, 314 reviews
69% recommended
98% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
71% lettings fee satisfaction
Established in 1991 from a single branch in Altrincham, today Thornley Groves has 8  offices, employs 80 staff, sells £250m of property per annum, handles over 3,000 lets and manages more than 1,400 properties for landlords across Central Manchester and South Manchester. show more Established in 1991 from a single branch in Altrincham, today Thornley Groves has 8  offices, employs 80 staff, sells £250m of property per annum, handles over 3,000 lets and manages more than 1,400 properties for landlords across Central Manchester and South Manchester.

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Latest Reviews

 View all Reviews 314
19th Dec 2023
reviewed by 'Cal'
“Useless estate agent if you looking for someone to manage your property. Irresponsible and don’t care about landlord. They ......”
13th Oct 2023
reviewed by 'mohammed'
“The absolute most unprofessional company that I have ever dealt with and very incompetent staff, not everyone but majority of ......”
5th Oct 2023
reviewed by 'Joe'
“They are the most disgusting company I have ever come across. They are liars, they are greedy, they are unwilling ......”
12th Sep 2023
reviewed by 'Alaeddin hussain'
“professional hard working suppoertive kind and generous with thie rtime...”
4th Aug 2023
reviewed by 'Joseph'
“SIMPLY AWFUL-AVOID!!!!…If it was a possible option scoring would be less than zero!! The worst student letting experience ever ......”
14th Oct 2022
reviewed by 'Adrian'
“Do not rent with this company (Didsbury) They are completely untrustworthy and will keep your deposit!Any problems you may ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 100% £21,950 £650,000
Lettings 80% 71% £400 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 12 76 72 40 2 45 0 9 10
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Thornley Groves Branches (view all 11)
Altrincham, WA14
Didsbury, M20
Hale, WA15
Manchester, M2
Manchester M1, M1
Manchester Northern Quarter, M4
Sale, M33
Salford City Point, M3

“Useless estate agent if you looking for someo......”

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Dec 19,2023
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By: 'Cal'
Dec 19,2023
0 people found
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Useless estate agent if you looking for someone to manage your property. Irresponsible and don’t care about landlord. They don’t do anything and the so called property manager are just useless and most unhelpful team....
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“Avoid at all costs....”

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Oct 13,2023
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By: 'mohammed'
Oct 13,2023
0 people found
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The absolute most unprofessional company that I have ever dealt with and very incompetent staff, not everyone but majority of who I was in contact with. Will most certainly be encouraging family, friends, colleagues and others to avoid this company at all costs....
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“Please do NOT rent with TG - GREEDY, LYING, SCUMMY CRIMINALS...”

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Oct 05,2023
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By: 'Joe'
Oct 05,2023
0 people found
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They are the most disgusting company I have ever come across. They are liars, they are greedy, they are unwilling to help and I've experienced a severe lack of communication from their side. They never answer calls and respond to 1 in every 10 or so emails, ...
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“professional hard working suppoertive kind ......”

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Sep 12,2023
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By: 'Alaeddin hussain'
Sep 12,2023
0 people found
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professional hard working suppoertive kind and generous with thie rtime...
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“SIMPLY AWFUL-AVOID!!!!...”

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Aug 04,2023
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By: 'Joseph'
Aug 04,2023
0 people found
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SIMPLY AWFUL-AVOID!!!!… If it was a possible option scoring would be less than zero!! The worst student letting experience ever - appalling communication do NOT reply to anything in writing and do NOT return telephone calls. The lack of response to issues regarding the property ...
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“Do not rent with this company (Didsbury)...”

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Oct 14,2022
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By: 'Adrian'
Oct 14,2022
0 people found
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Do not rent with this company (Didsbury) They are completely untrustworthy and will keep your deposit! Any problems you may have will fall on deaf ears and they will only work in the interest of the landlord....
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“SCAMMERS!!! STAY AWAY FROM THEM...”

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Aug 10,2022
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By: 'Dias'
Aug 10,2022
1 people found
this helpful
Terrible agency. Don't trust them, they're a bunch of scammers. I've been trying to get my deposit back for 2 months. Agents keep promising me to return my money all the time but no action is taken up to this day.......
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“Terrible service , the agents are not even re......”

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Sep 06,2021
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By: 'Angadh'
Sep 06,2021
1 people found
this helpful
Terrible service , the agents are not even responding to emails. We have been trying to resolve an issue, but no agent is responding...
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“Absolutely shocking letting agents. Been lett......”

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Aug 18,2021
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By: 'Lynn'
Aug 18,2021
0 people found
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Absolutely shocking letting agents. Been letting out for years and basically they have never managed it at all. They got tenants in but never checked in the property to the fact tht they claimed it was single tenant yet has someone living there for 2 years. ...
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“Wish i could give lower. The worst estate age......”

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Jun 30,2021
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By: 'Charr'
Jun 30,2021
0 people found
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Wish i could give lower. The worst estate agents i have ever had. There are no words to describe the amount of stress they have caused me over the past two years, even now when I no longer rent with them! I'm still trying to ...
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By: Jenny
Aug 11, 2021
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Wholeheartedly agree! Shocking agents, I am honestly puzzled what they do all day. ...

“Shocking...”

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Jun 04,2021
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By: 'Judith Copland'
Jun 04,2021
0 people found
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My daughter moved from Edinburgh to Manchester this week into a property let by Thornley Groves. The standard of the property was shocking - dirty and broken furniture. I do not understand how Thornley Groves cannot be held to account for letting property of this ...
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“The post-sales services and maintenance are d......”

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Apr 26,2021
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By: 'Angadh'
Apr 26,2021
0 people found
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The post-sales services and maintenance are disappointing. We have been following up on a heater issue and its been almost 2 months no return calls, maintenance. Strongly disappointed on the post sales services....
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“One of the worst, avoid if you are a tenant ......”

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Apr 19,2021
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By: 'M1nt'
Apr 19,2021
0 people found
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One of the worst, avoid if you are a tenant or a landlord who cares about tenants. Consistently abysmal customer service. Never received a prompt response, every time I reported a problem (including vermin) I would get "this email has been forwarded to your property ...
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“Unprofessional and worked entirely in the int......”

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Feb 02,2021
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gabriel
By: 'M'
Feb 02,2021
1 people found
this helpful
Unprofessional and worked entirely in the interests of landlord. Increased rent mid term, tried to again during global pandemic when prices were crashing. We moved in to a flat in bad condition with the promise of iron marked carpets being replaced. This never happened, repairs ...
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“1 star is generous.Had 2 viewings in 2 flat......”

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Nov 11,2020
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By: 'Aaron'
Nov 11,2020
1 people found
this helpful
1 star is generous. Had 2 viewings in 2 flats in the same building, they rang to say the tenant in one was busy so we couldn't do the viewing. "I have 2 in the same building though?" "No yeah they're both cancelled for a week" gets to the ...
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“I have received no contact from these agents.......”

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Dec 31,2019
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By: 'Romana'
Dec 31,2019
0 people found
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Upon the renewal of my tenancy agreement, I have had tried multiple times to contact the letting agent Max to discuss the terms of the contract. After no response from phone calls and emails, I have personally gone into the branch and found that none ...
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“Very poor service...”

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Oct 05,2019
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By: 'Cyril'
Oct 05,2019
0 people found
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Terrible service. Not fixing the boiler complaint even after 3 weeks in this winter. Some other fault is pending for 6 months without resolution....
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“Nice in beginning but became a nightmare...”

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Aug 28,2019
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By: 'Luciano'
Aug 28,2019
0 people found
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Before my letting agreement start was everything perfect but after move I found a very bureaucratic company with a lot of useless process and complicated staff. When I moved I found the house really dirty. I paid another person to clean and I also helped. ...
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“***tenants be aware of THORNLEY GROVE***...”

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Jul 17,2019
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By: 'Sach'
Jul 17,2019
0 people found
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*** tenants be aware of THORNLEY GROVE**** Would give 0 out of 5, but it's not an option. So agreed a renewal of our tenancy and paid my admin fee. Didn't receive my tenancy agreement, despite me chasing 3 times, they then renewed our energy and gas certificates and ...
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“Say no to Thornley Groves...”

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Oct 16,2018
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Alexis
By: 'Alexis'
Oct 16,2018
2 people found
this helpful
I gave them 1 star, they deserve 0. They take ages for maintenance issues, they have given us a faulty flat. Also an agent working there stole a box from me but unfortunately I haven't got “evidence” to prove it. Higly NOT recommended!...
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“The have just increased the renewal fees 100%...”

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Sep 19,2018
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Stuart
By: 'Prodicalmale'
Sep 19,2018
0 people found
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Have just renewed my lease only to be told it is now £135 instead of £65 that I have paid for the last Six years. When I ask why this was was told it was in last years contract and I should have read it when I ...
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Comment on agent fees
To charge £120 to renew a contract is outrageous
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“Inefficient...”

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Aug 18,2018
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By: 'Eman'
Aug 18,2018
1 people found
this helpful
Very bad and inefficient. They do not reply to emails and when they do they don't answer the question asked directly. They keep promising you solutions and they do nothing about it....
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“A Potential Disaster...”

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Jul 22,2018
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By: 'Peter'
Jul 22,2018
0 people found
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After more than twelve weeks with only a handful of viewings but no success, I decided to have a look at the advert for my flat on Rightmove, only to find it wasn't there. This explains the long period without viewings (at least five weeks). ...
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They are good.
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“Stay far far away from them!...”

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Jun 19,2018
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katie
By: 'SL'
Jun 19,2018
1 people found
this helpful
It's the second or third time renting from Thornley Groves and we've just finished our tenancy with them. Never again will I be going through them- they are rude, inefficient and charge over the top for everything.We had an issue with damp and mold ...
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Comment on agent fees
Absolutely extortionate!!! There is nothing decent about their fees.
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“VERY SLOW...”

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Jun 12,2018
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By: 'Lloyd'
Jun 12,2018
1 people found
this helpful
they were fine throughout the year we rented from them, if pestered they would respond to the small problems we had (only one or two) within a couple of weeks. However upon moving out they took over a month to even tell us how much ...
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“unacceptable customer service...”

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Jun 06,2018
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By: 'vincenzo'
Jun 06,2018
0 people found
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It is probably the biggest letting agency in the Manchester area, however the properly management is simply unacceptable. I will tell you my experiences. 1) since the visit of the apartment (before to sign the contract) i specifically asked to repair a seat toilet and it ...
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Comment on agent fees
based on the fee I paid the quality of the service is ridicuolus
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“Absolute worse...”

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May 14,2018
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Lyn
By: 'Sara'
May 14,2018
1 people found
this helpful
Thornley Groves are the absolute worse agents I have seen in my life (and I have lived in many different countries). At first they are nice and make you sign the contract as soon as possible and after that nobody cares. We had a dryer ...
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Comment on agent fees
Crazy fees that don't make any sense. They just charge what ever you want.
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“Excellent all the way through the rental until it came ......”

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Nov 17,2017
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Kate
By: 'Josh'
Nov 17,2017
3 people found
this helpful
Excellent all the way through the rental until it came to check out at which point they failed. The person doing the checkout described the house as scary and haunted. They also decided to leave on the of rental deposit return. They sent a cleaner ...
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“Worst estate agent, they will take a big chunk out ......”

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Nov 14,2017
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By: 'Juber'
Nov 14,2017
0 people found
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Worst estate agent, they will take a big chunk out of your deposit at the end of your contract. AVOID!...
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Comment on agent fees
Bad
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“Extremely disappointing service. The absolute worst estate agents I have ......”

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Oct 22,2017
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By: 'MT'
Oct 22,2017
4 people found
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Extremely disappointing service. The absolute worst estate agents I have ever rented through. 100% Avoid. From signing the contracts right until finally winning our money back, a simple 12 month lease turned into an 18 month nightmare. We experienced the following on a regular basis: - Poor communication ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 5:27 PM 15/10/2015 by Mark Latham

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