By : 'Richard' Services : Letting(As a Owner) Rent PCM : £950 Would you recommend ? : Yes Postcode : WA14
Nov 5, 2015
People found this helpful0
Scott and the team at Thornley Groves in Altrincham always provide me with an excellent friendly fast and efficient service. They are very thorough and knowledgeable. They provide a great service for both the Landlord and Tennant and provide excellent communication links between all parties. You know that you are in safe hands with Thornley Groves and their professional team.
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By : Emily Sparrow
Feb 25, 2016
Many Thanks for taking the time out to post a review in relations to the great service you have received over the time from Scott and Michele!!
I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team
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By : 'Sach' Services : Letting( As a Tenant ) Rent PCM : £10 Would you recommend ? : No Postcode : WA14
Jul 16, 2019
People found this helpful0
*** tenants be aware of THORNLEY GROVE****
Would give 0 out of 5, but it's not an option.
So agreed a renewal of our tenancy and paid my admin fee. Didn't receive my tenancy agreement, despite me chasing 3 times, they then renewed our energy and gas certificates and then served a... Read Full Review
Services : Letting( As a Tenant )Date: 16th Jul 2019
*** tenants be aware of THORNLEY GROVE****
Would give 0 out of 5, but it's not an option.
So agreed a renewal of our tenancy and paid my admin fee. Didn't receive my tenancy agreement, despite me chasing 3 times, they then renewed our energy and gas certificates and then served a section 21 with no prior notice, giving me and my family 2 months to leave the property. It is all underhand, with no explanation why the person who processes the agreements ignored me time after time. It is clear they knew what the landlord intentions were, it is far too obvious, but hiding behind their desks protects them apparently. TENANTS THE LETTING AGENCY WILL NEVER PROTECT YOU!!
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1 Star Review
Stuart
By : 'Prodicalmale' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : M33
Sep 18, 2018
People found this helpful0
Have just renewed my lease only to be told it is now £135 instead of £65 that I have paid for the last Six years. When I ask why this was was told it was in last years contract and I should have read it when I checked it it states it was going up to £120. I asked why I was not told about this and... Read Full Review
Services : Letting( As a Tenant )Date: 18th Sep 2018
Have just renewed my lease only to be told it is now £135 instead of £65 that I have paid for the last Six years. When I ask why this was was told it was in last years contract and I should have read it when I checked it it states it was going up to £120. I asked why I was not told about this and was told I should have read the contact but they could not explain why but to say it was a Managment decision
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1 Star Review
katie
By : 'SL' Services : Letting( As a Tenant ) Rent PCM : £625 Would you recommend ? : No Postcode : M3
Jun 18, 2018
People found this helpful1
It's the second or third time renting from Thornley Groves and we've just finished our tenancy with them. Never again will I be going through them- they are rude, inefficient and charge over the top for everything.We had an issue with damp and mold due to a panel missing from one of the... Read Full Review
Comments on Agent Fees
Absolutely extortionate!!! There is nothing decent about their fees.
Services : Letting( As a Tenant )Date: 18th Jun 2018
It's the second or third time renting from Thornley Groves and we've just finished our tenancy with them. Never again will I be going through them- they are rude, inefficient and charge over the top for everything.We had an issue with damp and mold due to a panel missing from one of the full-length windows and for one whole year we asked them to fix it and every time we got the same answer "A maintenance guy will give you a call in 2-3 days to sort out a time to fix the window"....365 days later the flat was in the same condition.
Also due to them being incapable of updating accounts we got 2 angry calls during the course of a year threatening us with extra fees because apparently we hadn't paid our rent...the rent which we were never ever late with.
When we moved in, the flat was in a disgusting state and after complaining to them they promised not to charge us for a clean when we left. When we moved out guess what they did? They charged us £215 - £173 for a clean and £42 admin fee for them arranging that. The flat was spotless when we left- in a far better condition than when we received it. I fought with them over it but in the end their absolute disregard of their customers won and I am fed up with dealing with them. Stay far far away from them!
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Excellent all the way through ...
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1 Star Review
Kate
By : 'Josh' Services : Letting( As a Tenant ) Rent PCM : £850 Would you recommend ? : No Postcode : M337
Nov 17, 2017
People found this helpful3
Excellent all the way through the rental until it came to check out at which point they failed. The person doing the checkout described the house as scary and haunted. They also decided to leave on the of rental deposit return. They sent a cleaner in despite me and my professional cleaner wife... Read Full Review
Services : Letting( As a Tenant )Date: 17th Nov 2017
Excellent all the way through the rental until it came to check out at which point they failed. The person doing the checkout described the house as scary and haunted. They also decided to leave on the of rental deposit return. They sent a cleaner in despite me and my professional cleaner wife taking a day off to clean the house top to bottom. Strangely the cleaner decided it needed 120 pounds worth of cleaning doing to it. (surprise surprise) The manager's investigation was a call to the cleaner who surprisingly agreed with himself that it needed a 120 pounds clean. Absolute joke. Then to top it off the shower hose that we had inherited 3 years previously was deemed as needing replacing and it was not seen as wear and tear. Same cleaner.... 40 pounds.....
The manager continues to ignore calls claiming to be to busy. I am not surprised if they sending the same cleaner round to each property.
This after initially promising to give my whole deposit back
I had recommend this company for an award in years gone by but this whole episode has soured my view of this company. A company that I have recommended to friends and have sold a previous house.
I would now not recommend this company as they appear to have no control over the contractors that they send out. The person who did the checkout left and they sent a cleaner round based on what as the house was spotless. The cleaner however felt it needed cleaning. ABSOLUTE JOKE!!!!!!!!!
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5 Star Review
Rachel
Elizabeth
By : 'Alty' Services : Letting( As a Owner ) Rent PCM : £695 Would you recommend ? : Yes Postcode : WA15
Nov 13, 2016
People found this helpful0
Dealt with these two and Michele on odd occasions. Competent and helpful throughout recent reletting of property in Altrincham.
By using an agent you will always be on top of latest legal developments which in the case of let property can be a bit of a minefield. Good documentation, sensible... Read Full Review
Comments on Agent Fees
Recognise that you are paying for a very professional service and that you WILL secure best available market rent. If you are worried then ask about rent guarantee.
Happy happy happy.
Services : Letting( As a Owner )Date: 13th Nov 2016
Dealt with these two and Michele on odd occasions. Competent and helpful throughout recent reletting of property in Altrincham. By using an agent you will always be on top of latest legal developments which in the case of let property can be a bit of a minefield. Good documentation, sensible recommendations, good credit vetting (in my experience) and quick responses to any issues raised. Nothing but praise here... But well deserved!
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Fantastic Estate Agent. ...
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5 Star Review
Claire
By : 'Nicola' Services : Letting( As a Tenant ) Rent PCM : £575 Would you recommend ? : Yes Postcode : M43
Sep 19, 2016
People found this helpful1
Fantastic Estate Agent. Everything ran smoothly for me and my partner moving into our rented property. Clare Carpenter was brilliant....emails answered within minutes....nothing was ever too much trouble. Thank you for all of your... Read Full Review
Services : Letting( As a Tenant )Date: 19th Sep 2016
Fantastic Estate Agent. Everything ran smoothly for me and my partner moving into our rented property. Clare Carpenter was brilliant....emails answered within minutes....nothing was ever too much trouble. Thank you for all of your help
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Thornley Groves purchased ...
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5 Star Review
Claire
By : 'Arya' Services : Letting( As a Owner ) Rent PCM : £500 Would you recommend ? : Yes Postcode : M16
Jun 22, 2016
People found this helpful0
Thornley Groves purchased Barlow Costley lettings agents a few years ago and took the staff with them. It's just as well because the staff are superb.
They managed my property for about 6 years and in that time life has been so easy. When a repair needs to be made, they have a network of... Read Full Review
Comments on Agent Fees
Very reasonable. The fees were less important - what I wanted was a high quality management service and that's exactly what I received for 6 years.
Services : Letting( As a Owner )Date: 22nd Jun 2016
Thornley Groves purchased Barlow Costley lettings agents a few years ago and took the staff with them. It's just as well because the staff are superb.
They managed my property for about 6 years and in that time life has been so easy. When a repair needs to be made, they have a network of reliable and reasonably priced service providers.
They provide end of year summaries which make life easy for accountancy purposes and whenever I have a query, no matter who answers, the response is swift and very helpful.
I think I come into contact most with Claire Cheetwood, Hal Hockham and Tricia Fearnley. I have no idea what their positions are in the department but I do know they're all fantastic.
I'm really sad to stop using them (my tenant bought my house) - I usually don't like reviewing people and almost always if I do, it's a negative review. However, I felt obligated because in the six years my property was managed, I cannot ever remember anything other than a very positive experience. That's really something in this day and age.
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as a developer I deal with a ...
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5 Star Review
Tracey
By : 'mike' Services : Sales( As a Buyer ) Sold price : £170 Would you recommend ? : Yes Postcode : WA14
Mar 21, 2016
People found this helpful0
as a developer I deal with a lot of agents and have had some bad times but Mrs T Bentham was a pleasure to work with and I would recommend her to anyone.... Read Full Review
as a developer I deal with a lot of agents and have had some bad times but Mrs T Bentham was a pleasure to work with and I would recommend her to anyone. 5*
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Not a bad word to say, the ...
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5 Star Review
By : 'Andy' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : WA14
Feb 19, 2016
People found this helpful0
Not a bad word to say, the staff were helpful and happy to answer any questions. Would happily use again in... Read Full Review
Many Thanks for taking the time to post a review from the great service you have received from the team here at Thornley Groves!
I am really please you are satisfied and we meet your expectations. ...
I rented my property through ...
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5 Star Review
Rachel
By : 'Nadia' Services : Letting( As a Owner ) Rent PCM : £650 Would you recommend ? : Yes Postcode : WA15
Feb 19, 2016
People found this helpful0
I rented my property through Thornley Groves for five years and I can't recommend Rachel and her team more highly. Nothing was ever too much trouble - they were always extremely professional, efficient, organised and friendly - in all of my dealings with them. I couldn't have asked for... Read Full Review
Comments on Agent Fees
I believe the fees I was charged by Thornley Groves are fair.
Services : Letting( As a Owner )Date: 19th Feb 2016
I rented my property through Thornley Groves for five years and I can't recommend Rachel and her team more highly. Nothing was ever too much trouble - they were always extremely professional, efficient, organised and friendly - in all of my dealings with them. I couldn't have asked for more.
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Many Thanks for taking the time to post a review from the great service you have received from Rachel!
I am really please you are satisfied and we meet your expectations. We are always here to ...
We have a number of ...
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5 Star Review
Scott
By : 'Wales' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : ALL
Feb 19, 2016
People found this helpful0
We have a number of properties which we let and for a number of years now used Thornley Groves both for letting and managing. We cannot speak too highly of Scott, any
problems are resolved as quickly as possible in a efficient way. Scott always keeps us in the picture at all stages. He knows... Read Full Review
Services : Letting( As a Owner )Date: 19th Feb 2016
We have a number of properties which we let and for a number of years now used Thornley Groves both for letting and managing. We cannot speak too highly of Scott, any problems are resolved as quickly as possible in a efficient way. Scott always keeps us in the picture at all stages. He knows how we like to handle our properties, and carries out our wishes perfectly. We consider him a vital member of Our business.
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Many Thanks for taking the time to post a review from the great service you have received over the time from from Scott!
I am really please you are satisfied and we meet your expectations. We are ...
As a tenant, I dealt with ...
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5 Star Review
Michele Deeks
Joanna
By : 'Graham' Services : Letting( As a Tenant ) Rent PCM : £825 Would you recommend ? : Yes Postcode : WA14
Dec 1, 2015
People found this helpful0
As a tenant, I dealt with Thornley Groves for 3 years and I found them extremely professional and helpful in every respect including the original letting, the ongoing lettings management and the closing of the tenancy agreement (including the return of my deposit). Whenever it was necessary, they... Read Full Review
Services : Letting( As a Tenant )Date: 1st Dec 2015
As a tenant, I dealt with Thornley Groves for 3 years and I found them extremely professional and helpful in every respect including the original letting, the ongoing lettings management and the closing of the tenancy agreement (including the return of my deposit). Whenever it was necessary, they were very helpful and effective in managing discussions and negotiations between myself and the landlord, particularly when it came to agreeing the return of the full deposit. Many thanks to all the staff and in particular Michele Deeks and Joanna Ingram
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Many Thanks for taking the time to post a review in regards to the great service you have received over the last 3 years from Michelle and Joanne!
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I found the staff to be ...
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5 Star Review
Tracey
Olivia
By : 'Amanda' Services : Sales( As a Vendor ) Sold price : £263500 Would you recommend ? : Yes Postcode : WA14
Dec 1, 2015
People found this helpful0
I found the staff to be friendly and helpful. My house sale was a complicated sale due to circumstances and the staff were always professional. I was kept fully informed at all times and when I left messages they were always returned. The staff were also very knowledgeable. Thank you very... Read Full Review
I found the staff to be friendly and helpful. My house sale was a complicated sale due to circumstances and the staff were always professional. I was kept fully informed at all times and when I left messages they were always returned. The staff were also very knowledgeable. Thank you very much.
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We had the pleasure right ...
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5 Star Review
Elizabeth
Rachel
By : 'Parvathy' Services : Letting( As a Tenant ) Rent PCM : £1150 Would you recommend ? : Yes Postcode : WA14
Dec 1, 2015
People found this helpful0
We had the pleasure right deal with Thornley Groves for the purpose of renting a property in Altrincham. From.the very beginning their dealings were highly professional. Initially we were associated with Samuel Turner who dealt with the initial application dealings. He was very cooperative and very ... Read Full Review
Services : Letting( As a Tenant )Date: 1st Dec 2015
We had the pleasure right deal with Thornley Groves for the purpose of renting a property in Altrincham. From.the very beginning their dealings were highly professional. Initially we were associated with Samuel Turner who dealt with the initial application dealings. He was very cooperative and very willing to answer our queries.
Then later we dealt with Elizabeth, Rachel and Jessica. After signing our let there was a confusion regarding the gas and electric meters, but they were highly helpful and was willing to help us even on a Saturday.
They readily reply to mails and calls. Overall our experience with them was very positive.
Thank you
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Many Thanks for taking the time to post a review in regards to the great service you have received over the time from the team here at Thornley Groves!
I am really please you are satisfied and we ...
I have had numerous ...
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5 Star Review
Charlene
By : 'Shirley' Services : Letting( Property Management ) Rent PCM : £535 Would you recommend ? : Yes Postcode : M33
Nov 27, 2015
People found this helpful1
I have had numerous telephone calls with Charlene Ginty, at the Llloyd Street, Altrincham office. She went out of her way to help me, with what was a very difficult and delicate situation. with great kindness, whilst maintaining consideration for all parties involved. Every time she dealt with me... Read Full Review
Services : Letting( Property Management )Date: 27th Nov 2015
I have had numerous telephone calls with Charlene Ginty, at the Llloyd Street, Altrincham office. She went out of her way to help me, with what was a very difficult and delicate situation. with great kindness, whilst maintaining consideration for all parties involved. Every time she dealt with me in a extremely professional way. She kept me updated at all times and was completely responsible for the excellent outcome of the situation. I can't thank her enough. :-)
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Many Thanks for taking the time to post a review in regards to the great service you have received over the time from Charlene!
I am really please you are satisfied and we meet your expectations. ...
Michele provides detailed ...
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5 Star Review
Michele Deeks
Scott
By : 'Adrienne' Services : Letting( As a Owner ) Rent PCM : £600 Would you recommend ? : Yes Postcode : WA14
Nov 24, 2015
People found this helpful0
Michele provides detailed information advising us when properties are due for renewal and keeps us informed of the progress and any issues right up to the renewal date, she always provides us with recommendations or solutions and any concerns she has.
Scott reports and monitors any works that... Read Full Review
Comments on Agent Fees
We always like to keep the fees low and would welcome a reduction, however we are happy that we are getting value for money and the occasions are rare when we feel we are not.
Services : Letting( As a Owner )Date: 24th Nov 2015
Michele provides detailed information advising us when properties are due for renewal and keeps us informed of the progress and any issues right up to the renewal date, she always provides us with recommendations or solutions and any concerns she has.
Scott reports and monitors any works that are required following up jobs, chasing outstanding works and liaising with tenants.
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Many Thanks for taking the time to post a review in relation to the great service you have received over the time from from Scott and Michele!
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Our first contact with ...
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5 Star Review
Tracey
By : 'Chris' Services : Sales( As a Vendor ) Sold price : £220000 Would you recommend ? : Yes Postcode : WA15
Nov 24, 2015
People found this helpful0
Our first contact with Thornley Groves, Altrincham was with Tom Arnold who came to the property to discuss marketing it - Tom was really easy to deal with and gave us the benefit of his professional advice to ensure an efficient route to market and sale of there property.
Our day to day contact at ... Read Full Review
Services : Sales( As a Vendor )Date: 24th Nov 2015
Our first contact with Thornley Groves, Altrincham was with Tom Arnold who came to the property to discuss marketing it - Tom was really easy to deal with and gave us the benefit of his professional advice to ensure an efficient route to market and sale of there property. Our day to day contact at the office was Tracey Bentham who provided us with regular updates at least weekly or when something happened. Tracey gave us the confidence that our property was in safe hands and that we would hear from her the minute anything happened which took a lot of the pressure of us so we could focus on looking and securing a property to move to. We found a property that was also being marketed by Thornley Groves, Altrincham and so we dealt with Tracey on this property too - this really made our lives a lot easier! Thanks to Tracey and the Team, we moved successfully towards Exchange and Completion and can now look back at our journey and honestly say it was an absolute pleasure dealing with Tracey, Tom and the rest of the Team at Thornley Groves, Altrincham.
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Many Thanks for taking the time to post a review in relation to the great service you have received over the time from from Tracey and Tom!
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So sorry for not remembering ...
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5 Star Review
By : 'Jo' Services : Letting( As a Owner ) Rent PCM : £1 Would you recommend ? : Yes Postcode : WA15
Nov 23, 2015
People found this helpful0
So sorry for not remembering surnames .... But
You are all great. Special mentions much go to Lauren (who went off on Mat Leave leaving Rachel in charge) and Rachel.
Two amazing employees who went over and above what was necessary to help me in my first, second and third closely linked... Read Full Review
Services : Letting( As a Owner )Date: 23rd Nov 2015
So sorry for not remembering surnames .... But You are all great. Special mentions much go to Lauren (who went off on Mat Leave leaving Rachel in charge) and Rachel. Two amazing employees who went over and above what was necessary to help me in my first, second and third closely linked landlord experiences. I was constantly ringing asking silly questions and was always met with helpful, professionalism. Thornley Groves has found 3 sets of tenants for me now and I would highly recommend them.
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Many Thanks for taking the time to post a review in relation to the great service you have received from Lauren and Rachel!
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Dealing with Thornley Groves ...
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5 Star Review
Jessica
By : 'Marial' Services : Letting( As a Tenant ) Rent PCM : £795 Would you recommend ? : Yes Postcode : WA14
Nov 16, 2015
People found this helpful0
Dealing with Thornley Groves was a real pleasure. Thanks to Jessica, who made our life much easier, and helped us find the perfect... Read Full Review
Many Thanks for taking the time out to post a review in relations to the great service you have received from Jessica!
I am really please you are satisfied and we meet your expectations. We are ...
Scott and the team at ...
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5 Star Review
Scott
Michele Deeks
By : 'Richard' Services : Letting( As a Owner ) Rent PCM : £950 Would you recommend ? : Yes Postcode : WA14
Nov 5, 2015
People found this helpful0
Scott and the team at Thornley Groves in Altrincham always provide me with an excellent friendly fast and efficient service. They are very thorough and knowledgeable. They provide a great service for both the Landlord and Tennant and provide excellent communication links between all parties. You... Read Full Review
Services : Letting( As a Owner )Date: 5th Nov 2015
Scott and the team at Thornley Groves in Altrincham always provide me with an excellent friendly fast and efficient service. They are very thorough and knowledgeable. They provide a great service for both the Landlord and Tennant and provide excellent communication links between all parties. You know that you are in safe hands with Thornley Groves and their professional team.
The UK's Largest Customer Review Website for the Property Industry
Many Thanks for taking the time out to post a review in relations to the great service you have received over the time from Scott and Michele!!
I am really please you are satisfied and we meet ...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12/1/2016, 10:31:42 AM by allAgents
Awards won by Thornley Groves, Altrincham WA14 2DE