Could not have had better agents. Kept me up to date with all feedback from viewers, and when the first sale fell through ( thanks to buyers no longer able to get mortgage), found me new buyers within a couple of days. They were always available to chat and were incredibly helpful in assisting me... Read Full Review

Lack of professionalism from the management side. We moved in 10 months agor in a flat full of issues (no hot water nor heating for our 3 first days in winter), with a broken boiler which is breaking every 2 weeks. Our request for boiler change are being ignored as well as all the other issues... Read Full Review

We have had a great experience buying a property recently with help from Nick and James at Rolfe East in Acton. They handled the negotiation very professionally. It was so nice to deal with gentleman with plenty experience - there was no pressure, they were very polite and responsive. We are now in ... Read Full Review

We had a terrible experience renting through Rolfe. The agent we were in contact with was communicating extremely poorly and was not keeping us up to date on our move in date, which was delayed by several days due to the referencing agency discriminating against my flatmate on the basis of their... Read Full Review

It is difficult to tell where the lies end and the truth begins with these agents. An unprofessional estate... Read Full Review

I can't heap enough praise on the guys at Rolfe East, Acton. Lawrence and his fabulous team were a pleasure to work with. From the start their calm, sensitive and encouraging approach made us feel safe in their hands. There were no false promises just a honest and proper approach. They brought... Read Full Review

I had a lovely mews house to sell, but in a tricky location (nearby development pending). Laurence, Patrick and James did a great job getting viewings arranged in the tricky Oct-Dec period, although successful sale not reached until Mar. This came in the same week that we secured out onward... Read Full Review

This agent went out of his way to facilitate my sale and move, from the valuation though viewings to the final move, which was beset by snags and delays. When my buyer was late in completing, resulting in cancelations with the removals company they burned telephone lines to get alternative dates... Read Full Review

Generally all worked like clockwork as far as the agents were concerned. Laurence Truett in particular was phenomenally efficient, first putting all prospective buyers in touch, then wrapping the sale up quickly and with good advice. When our purchase went pear-shaped because of mendacious... Read Full Review

The agent supported us throughout the transaction from initial valuation right through to completion , keeping us updated at all times. They always considered the tranactions throughout the chain and not our sale in isolation. The valuation was realistic allowing us to obtain a sale at that level.... Read Full Review

Laurence and Patrick handled a tricky vendor for me with integrity, good grace and a high level of professionalism. On a number of occasions they went the extra yard to keep the transaction on track and were only able to do this through building a strong relationship with both sides. I would... Read Full Review