Witham, CM8
4.8/5, 54 reviews
96% recommended
89% sales valuation accuracy
94% sales fee satisfaction

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“Haart Enfield is the worst estate agent I have ever ......”

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May 07,2011
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By: 'coco'
May 07,2011
2 people found
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Haart Enfield is the worst estate agent I have ever been with. When we decided to go with them to sell our property, we were trying to reed the contract but the agent opened it out and was blagging through it so we signed. When she left we realized we signed a sole selling rights contract. I rang the agent asked her if she could change it to sole agents she said yes she came round and wrote on the front you can't sell through any other agent or yourself. I asked her to cross out sole selling rights and put sole agency witch she did on 1 bit of the contract.

We had a few viewings I had to show the people round then they said someone wants to come 8pm at night to view property then changed to 9pm. I was told it would be a man and he's son. At 9:30pm at night get knock on the door - it was three young big men they came in asked many questions and we felt intimidated. I said to my husband what are we paying this agent for, they're sending people round in the middle of the night not even showing them round, no feedback...

As I was still unhappy with the contract I spoke to the manager and told him e that we asked for sole agency he said we don't do sole agent contracts but he would see if they could do us one if not they would cancel the agreement. I went in next day the agent said the manager had spoken to her and she had a sole agent agreement ready. I looked through it thoroughly this time and then signed. She handed a copy to my husband, then we left. When I got home I saw it was a multy agency agreement. With my signature on it. I am 100% sure that I signed a sole agency agreement in the office. The agent told me I didn't. I spoke to the manager and he said I have a copy of the one you signed, it had my signature on it. What I realized she had done was to signed the one in the office but she gave me another agreement with my signature on it and made out I signed that on that day. I was so angry, told them I want them to terminate the agreement. The manager wrote out a letter saying that he releases us from the agreement but he conveniently put the wrong date that the agreement was signed. I rang up the office and was told manager is conveniently on annual leave for 2 weeks and the agent who was dealing with us is constantly busy and avoiding my call.

All I can say the stress it has put us through is immense now we are scarred to go with another agent in case we get same problem. Also because we signed sole selling rights agreement we can't sell it even 6 months after the agreement has finished because they would still be entitled to there fees. We signed a 16 week contract. My advice to anybody wanting to sell your property do not go with haarts. Reed through the agreement thoroughly. And never do more than 4 weeks contract with them in case you're not happy. I think maybe in the future we will try and sell ourselves.
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By: Customer Relations Manager
May 11, 2011
Hi Coco

Thanks for your review. We are currently looking into your complaint further to your recent email to us.

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Latest Reviews

View all Reviews 54
6th Dec 2022
reviewed by 'JO'
“What a journey it's been for me. I started my search 3 years ago and now on the morning of completion, ......”
6th Dec 2022
reviewed by 'Jennifer Onu'
“What a journey it's been for me. I started my search 3 years ago and now on the morning of completion, ......”
22nd Nov 2022
reviewed by 'Howard'
“Professional, helpful, and experienced Very grateful for the whole teams input, from the valuation process, helping with paperwork and marketing....”
10th Oct 2022
reviewed by 'Annabel'
“I’ve recently purchased as house through Haart and I have to say the service that I have received from ......”
11th Mar 2021
reviewed by 'Kathryn'
“We have recently sold our house through Haart and the service has been outstanding. From the initial visit from Ryan, ......”
3rd Feb 2021
reviewed by 'Catherine'
“Chloe Stuttle was really helpful. She kept me informed of suitable properties, condcuted viewings in a professional and friendly manner ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

haart
62 Newland St
Witham
Essex
CM8 1AH
01376 510710

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 94% £78,000 £490,000
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From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 18 1 21 0 11 1
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  • CM8
  • Witham
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“What a journey it's been for me. I started my......”

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Dec 06,2022
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Charlotte
By: 'JO'
Dec 06,2022
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What a journey it's been for me. I started my search 3 years ago and now on the morning of completion, I am excited to be finally completing the process. I am a first time buyer and nothing I read or researched prepared me for the ...
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Charlotte
By: 'Jennifer Onu'
Dec 06,2022
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What a journey it's been for me. I started my search 3 years ago and now on the morning of completion, I am excited to be finally completing the process. I am a first time buyer and nothing I read or researched prepared me for the ...
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“Professional, helpful, and experienced Very ......”

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Nov 22,2022
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Charlotte
By: 'Howard'
Nov 22,2022
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Professional, helpful, and experienced Very grateful for the whole teams input, from the valuation process, helping with paperwork and marketing....
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“I’ve recently purchased as house through Haar......”

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Oct 10,2022
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Charlotte
By: 'Annabel'
Oct 10,2022
0 people found
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I’ve recently purchased as house through Haart and I have to say the service that I have received from Charlotte Augustin has been exceptional through out. Thanks to Charlotte and my solicitors, I’ve have been able to exchange within a month and half ...
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“We have recently sold our house through Haart......”

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Mar 11,2021
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Chloe
By: 'Kathryn'
Mar 11,2021
0 people found
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We have recently sold our house through Haart and the service has been outstanding. From the initial visit from Ryan, his enthusiastic valuation left me with confidence I had picked the right agent to market the property. His brilliant photography and description led to a ...
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“Chloe Stuttle...”

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Feb 03,2021
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Chloe
By: 'Catherine'
Feb 03,2021
0 people found
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Chloe Stuttle was really helpful. She kept me informed of suitable properties, condcuted viewings in a professional and friendly manner and sought telephone feedback in a constructive way really listening to my views. I've met a lot of estate agents recently in my search for ...
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“Professional and friendly service...”

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Dec 29,2020
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Chloe
By: 'Neil'
Dec 29,2020
0 people found
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I am a first time buyer and having viewed several properties in a short space of time, the service i received from Chloe was head and shoulders above the rest. Professional, friendly and clearly very knowledgeable. I look forward to using Haart with Chloe as ...
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“Charlotte the move manger Haarts Witham branc......”

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Aug 20,2020
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Charlotte
By: 'Ayisha'
Aug 20,2020
0 people found
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Charlotte the move manger Haarts Witham branch ,is so brilliant and so professional, she was always updating us and chasing up things , everthing went so well and quick thanks to her she is so amazing ....
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“Wonderful service from Charlotte...”

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Jul 16,2020
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Charlotte
By: 'Ben'
Jul 16,2020
0 people found
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Charlotte at Heart estate agents in Witham has been the case handler for my purchase. Without a doubt the best customer relations person I have ever worked with. Charlotte is attentive to all things detail and is always pushing on behalf of her clients for ...
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“Very good service throughout our transaction ......”

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Jul 01,2020
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Charlotte
By: 'Robin'
Jul 01,2020
0 people found
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Very good service throughout our transaction in very difficult circumstances with Covid team very friendly and helped us when things were a bit frustrating thanks guys Robin and Barbara x...
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“I found heart witham estate agents extremely ......”

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Jul 01,2020
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Charlotte
By: 'Steve'
Jul 01,2020
0 people found
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I found heart witham estate agents extremely professional for the sale of my property which we have just exchanged Charlotte was the negotiator dealing with my property I found her very easy to work with she had always been at the end of the phone ...
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“It’s five stars from us!...”

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Jun 17,2020
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Rachael
By: 'Mrs'
Jun 17,2020
0 people found
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To all at Haart Witham We would like to say a huge thank you to the team at Haart Witham (Rachael, Ryan, Chloe, Solomon, Charlotte and Daniel) for all of your continued hard work throughout the sale process. From day one you were all extremely ...
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“The end of the marathon...”

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May 05,2020
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Charlotte
By: 'Paul'
May 05,2020
0 people found
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A long drawn out process, but no fault of Haarts - they had to keep picking up the pieces when things went wrong. Very impressed with Charlotte Augustin and her calmness throughout....
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“Chloe was amazing trying so hard to get us vi......”

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Mar 26,2020
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Chloe
By: 'Sharon'
Mar 26,2020
0 people found
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Chloe was amazing trying so hard to get us viewings on several properties. Unfortunately our favourite which we put an offer on went to someone else who was more ‘proceedable ‘. This just made her more determined and she didn’t give up. She is very ...
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“Thank you Chloe...”

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Mar 26,2020
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Chloe
By: 'Oana'
Mar 26,2020
0 people found
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Thank you Chloe for all your hard work and dedication. You made our house hunt experience very easy and enjoyable. Also we really apreciate your help with all the informations we need it. Really recommended having Chloe as your agent. Thank you Haart, Witham!...
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“From the start everyone was great from meetin......”

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Feb 18,2020
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Charlotte
By: 'Craig'
Feb 18,2020
0 people found
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From the start everyone was great from meeting Rachael on my doorstep to having Ryan come out and do a valuation and finally Charlotte getting everything over the line they made it as smooth as they could. Super friendly and always willing to answer questions (...
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“Rachael is committed to her job and made it h......”

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Feb 06,2020
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Rachael
By: 'Danielle'
Feb 06,2020
0 people found
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Rachael is committed to her job and made it her mission to find me a property. She took the time to make me feel looked after and I appreciate all of her help....
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“Rachel is very friendly, approachable, good l......”

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Feb 05,2020
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Rachael
By: 'S'
Feb 05,2020
0 people found
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Rachel is very friendly, approachable, good listener with quick response, tailoring her services to our needs. She makes potential client at ease, always smiling and happy to give you her full attention. I will use her services again, and happy to recommend her to my ...
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“After having a particularly difficult time in......”

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Feb 03,2020
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Charlotte
By: 'Emma'
Feb 03,2020
0 people found
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After having a particularly difficult time in the beginning with my sale, Dan the branch manager personally took control of my sale and assured me that he would have it sold ASAP, within a few days I had my sale, communicating along the way. Charlotte ...
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“Very impressed...”

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Jan 31,2020
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Charlotte
By: 'Rachel'
Jan 31,2020
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We have been incredibly impressed with Haart in Witham. They have been friendly and professional throughout and have gone above and beyond to help us out, give us the information we have needed, and keep track of progress in the chain. I would highly recommend ...
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“The best in town .......”

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Jan 30,2020
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Charlotte
By: 'Jonathan'
Jan 30,2020
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I had a far from simple sale and purchase process which took many months - however the whole team at Haart were always incredibly understanding - and took the time to deal with the queries they had. They are not the cheapest estate agent - ...
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“Really impressed with how professional Chloe.......”

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Jan 29,2020
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Chloe
By: 'Simon'
Jan 29,2020
0 people found
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Really impressed with how professional Chloe. i am really happy i got to speak with her. I have found someone else to go with but i will tell my mates to contact you when they move house...
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“fantastic effort...”

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Jan 24,2020
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Rachael
By: 'Ely'
Jan 24,2020
0 people found
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I initially went with another estate agent who failed to deliver after being with them for almost a year. I am glad that I eventually made the decision to go with Haart. Thank you very much for the wonderful service from the team. I especially ...
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“Charlotte was brilliant, she kept on top of the whole ......”

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Jan 24,2020
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Charlotte
By: 'Tom'
Jan 24,2020
0 people found
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Charlotte was brilliant, she kept on top of the whole chain and made it go through, i doubt it would have without her help. Brilliant service!!...
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“I'm an estate agent myself and know how chall......”

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Jan 24,2020
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Chloe
By: 'Phillip'
Jan 24,2020
0 people found
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I'm an estate agent myself and know how challenging it can be at times in the job but Chloe was great. She was professional, enthusiastic and so friendly. We actually found elsewhere but I want to thank Chloe for all her hard work. She's a ...
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“Racheal was very helpful from start to finish......”

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Jan 20,2020
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Rachael
By: 'Joe'
Jan 20,2020
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Racheal was very helpful from start to finish. When ever I had a question Rachel would always get back to me very prompt. Racheal is a Credit to the company. In the future Racheal would always be my first port if call....
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“The Haart sales team are extremely profession......”

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Jan 15,2020
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Charlotte
By: 'Peter'
Jan 15,2020
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The Haart sales team are extremely professional. I was particularly impressed with Charlotte who was very communicative making sure I was aware of what was happening at all times. If you want to sell you house quickly for the best price then use Haart....
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“Really impressed with Chloe’s professional ap......”

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Dec 31,2019
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Chloe
By: 'Lee'
Dec 31,2019
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Really impressed with Chloe’s professional approach to finding a new home for my wife and I. She went above and beyond, meeting us outside of working hours (as we are relocating to Essex so had to travel each time we viewed), to recommending great ...
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“Offer a personal touch but committed to selli......”

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Dec 06,2019
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By: 'Robert'
Dec 06,2019
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Offer a personal touch but committed to selling your property and ensuring that the legal side is chased without customer input...
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“Organised, professional, friendly and hard-wo......”

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Nov 10,2019
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Rachael
By: 'Caroline'
Nov 10,2019
0 people found
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Organised, professional, friendly and hard-working team, proactive. Provided a good number of viewings. Thank you very much for your help on our behalf...
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Vendor Fees

To be discussed with agent

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 20/10/2022, 11:11 AM by Jessica Shaw
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:11 AM 20/10/2022 by Jessica Shaw

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