Chancellors
Abingdon, OX14
2.9/5, 21 reviews
38% recommended
0% lettings valuation accuracy
63% lettings fee satisfaction

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“Was told a property was unavailable because the current tenant ......”

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Jul 03,2014
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By: 'Anon'
Jul 03,2014
2 people found
this helpful
Was told a property was unavailable because the current tenant was refusing to leave. Okay, no problem, not Chancellors' fault. Saw the property was back on their website a few weeks later, called up, ASKED SPECIFICALLY ABOUT THE TENANT. Was told she had left, flat was okay for viewing, booked viewing. Hooray.

Morning of viewing, told viewing is cancelled because existing tenant refuses to leave. Still.

Why the hell is the place listed on their website when they know damn well it's occupied? Why was I lied to when I called up to ask specifically about the existing tenant? This isn't even the first time that Chancellors - a different branch, to be fair - has lied to me about properties being available when they blatantly weren't.

How are you supposed to buy a house through these guys when you can't trust a word they say?
What agent could do to change your mind?
If a property's unavailable, take it off your website. If people enquire about it, don't tell them everything's fine when everything is not fine. Be honest!
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Was this helpful? Yes
By: Chancellors HQ
Jul 10, 2014
I am sorry to read that the viewing you had planned was cancelled due to a tenant’s refusal to allow viewings.

We are able to arrange viewings for those properties that are currently tenanted, as most tenants are happy to allow access for such viewings to take place. Unfortunately some tenants can decide to refuse viewings and I understand that this particular tenant was not allowing access to the property, however this would not debar the office from advertising the property for sale.

The Abingdon office have confirmed that the tenant had initially stated they were leaving the property, and your viewing was booked in on this basis, but the tenant subsequently decided to stay in the property and this meant that you were not able to view the property as planned. While this is something we cannot foresee or predict and something over which we have no control, I hope any inconvenience caused as a result of the tenant’s decision was kept to a minimum.

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Latest Reviews

View all Reviews 21
11th Aug 2022
reviewed by 'Andy'
“Dealing with Chancellors has been so easy. From the outset Lisa has been extremely helpfulI. I found Lisa to be ......”
19th Jul 2022
reviewed by 'Fay'
“I think chancellors are a kind caring and efficient estate agents and Tom baker is the best by far really ......”
21st Jun 2022
reviewed by 'Klaus'
“It's not easy to find a suitable family home in the Oxford area but thanks to George Giannoulis it worked ......”
10th Jun 2022
reviewed by 'Jinal Shukla'
“Mr. George has helped us find the perfect house in a very limited time. Chancellors has an exceptionally tranquil process ......”
10th Jun 2022
reviewed by 'Muthuraj'
“George was amazing and helpful. Very professional. Helped me through the journey to rent the property and agreement. 5 star service....”
10th Jun 2022
reviewed by 'EJ'
“George has been extremely helpful in both helping us find a property to rent and helping us with all the ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Chancellors
14 High Street
Abingdon
Oxfordshire
OX14 5AX
01235 524505

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 63% £625 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 4 6 2 1 2 2 0 3
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Very professional and personal service....”

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Aug 11,2022
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Lisa
By: 'Andy'
Aug 11,2022
0 people found
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Dealing with Chancellors has been so easy. From the outset Lisa has been extremely helpfulI. I found Lisa to be very patient whilst I considered my options and once I made my mind up to sell she has been excellent - keeping me informed of ...
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“I think chancellors are a kind caring and eff......”

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Jul 19,2022
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Tom
By: 'Fay'
Jul 19,2022
0 people found
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I think chancellors are a kind caring and efficient estate agents and Tom baker is the best by far really lovely guy and brilliant customer relations...
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“family home in Abingdon...”

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Jun 21,2022
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George
By: 'Klaus'
Jun 21,2022
0 people found
this helpful
It's not easy to find a suitable family home in the Oxford area but thanks to George Giannoulis it worked out really nice. George was super responsive and very helpful with all our requests....
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“Thank you Chancellors...”

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Jun 10,2022
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George
By: 'Jinal Shukla'
Jun 10,2022
0 people found
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Mr. George has helped us find the perfect house in a very limited time. Chancellors has an exceptionally tranquil process flow in regards to tenancy and that makes it very easy for us to decide the right home....
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“George was amazing and helpful. Very professi......”

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Jun 10,2022
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George
By: 'Muthuraj'
Jun 10,2022
0 people found
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George was amazing and helpful. Very professional. Helped me through the journey to rent the property and agreement. 5 star service....
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“George has been extremely helpful in both hel......”

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Jun 10,2022
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George
By: 'EJ'
Jun 10,2022
0 people found
this helpful
George has been extremely helpful in both helping us find a property to rent and helping us with all the processes involved. This has made the renting process much less stressful and more straightforward. Thank you....
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“Friendly and efficient estate agents. Thoroug......”

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Jun 10,2022
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By: 'Mike from number 5'
Jun 10,2022
0 people found
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Friendly and efficient estate agents. Thoroughly happy with the service provided. Always had an update on the progress towards sale and purchase...
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“George was extremely thorough and reliable th......”

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Jun 10,2022
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George
By: 'G'
Jun 10,2022
0 people found
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George was extremely thorough and reliable throughout the successful process. He was very clear and detailed in his communication which was highly appreciated....
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“Prospective buyer here. They keep old listing......”

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Mar 29,2022
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By: 'House buyer'
Mar 29,2022
1 people found
this helpful
Prospective buyer here. They keep old listings on their website and Rightmove. They do not answer the phone nor reply to our emails for visit requests. Terrible....
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“Prospective buyer here. They keep old listing......”

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Mar 29,2022
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By: 'House buyer'
Mar 29,2022
0 people found
this helpful
Prospective buyer here. They keep old listings on their website and Rightmove. They do not answer the phone nor reply to our emails for visit requests. Terrible....
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“I advise any potential renters to avoid using......”

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Oct 03,2020
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By: 'Anne'
Oct 03,2020
2 people found
this helpful
I advise any potential renters to avoid using Chancellors!!! Trying to rent a property with them has been absolute chaos. We completed the paperwork straight away and we’re referred to a reference company called ‘Canopy’ to process our references. Well, Canopy I’m not ...
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“Poor service...”

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Jan 17,2020
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By: 'Emma'
Jan 17,2020
1 people found
this helpful
We have let our property out through this company for over 8 years but have had so many problems with the administration of the tenancy's. They are extremely unorganised and unprofessional....
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“Purchase of property in Abingdon oxon...”

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Nov 11,2019
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Alex
By: 'Gary'
Nov 11,2019
0 people found
this helpful
I have recently purchased a property from chancellors and there service has been to a very high standard, customer service is great and always able and on time for house visits as required, Alex is a true professional and was a pleasure to liaise and ...
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“Disappointed...”

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Nov 23,2018
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By: 'VictorVran'
Nov 23,2018
0 people found
this helpful
After an incredible and attentive start to our buying process, the momentum and attention to detail in noticeably diminished. As first time buyers (and foreign), we are unfamiliar with all the legal terms and their meanings, and as such expected to have guidance and explanations ...
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“Do Not Use Chancellors...”

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Sep 11,2018
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By: 'Williams'
Sep 11,2018
3 people found
this helpful
My husband and I are both working professionals with busy lives, we moved to the property due to the location and loving the house, it was happy to accommodate my little dog also which was fantastic. Our initial dealings with Chancellors wasn't great, we had ...
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Comment on agent fees
Terrible, I certainly didn't receive an acceptable level of service.
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“Awful service. We made an appointment with one of the ......”

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Mar 12,2018
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By: 'TLG'
Mar 12,2018
3 people found
this helpful
Awful service. We made an appointment with one of the agents about a week earlier to visit 4 houses. We came from abroad specially to view those properties and we saw none of them. Our flight was delayed so we were very late for the appointment, ...
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“This is by far the WORST company I have ever ......”

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Apr 11,2017
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By: 'E'
Apr 11,2017
1 people found
this helpful
This is by far the WORST company I have ever dealt with. As a renter I have never owned the property I rent, but despite this I get multiple phone calls a week and emails asking telling me that my property is on the market ...
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Comment on agent fees
BAD
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“Incapable, arrogant, careless people! They never helped us when we ......”

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Jul 07,2015
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Jamie
By: 'A.'
Jul 07,2015
4 people found
this helpful
Incapable, arrogant, careless people! They never helped us when we needed. They gave us wrong information, which caused us financial loss. They always reminded us to do our duty, but they never did theirs. We paid a lot of money for nothing! As we complained ...
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“I'd suggest visiting the branch before proceeding with this agent, ......”

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Nov 14,2014
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By: 'Anonymous'
Nov 14,2014
9 people found
this helpful
I'd suggest visiting the branch before proceeding with this agent, the appearance is somewhat akin to sweatshop with crowded desks full of inexperienced agents who appeared to be little over school-leaver ages, something we didn't realize until the lack of experience became painfully evident during ...
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“Was told a property was unavailable because the current tenant ......”

Share on :
Jul 03,2014
Minithumbdown
By: 'Anon'
Jul 03,2014
2 people found
this helpful
Was told a property was unavailable because the current tenant was refusing to leave. Okay, no problem, not Chancellors' fault. Saw the property was back on their website a few weeks later, called up, ASKED SPECIFICALLY ABOUT THE TENANT. Was told she had left, flat ...
read full review
What agent could do to change your mind?
If a property's unavailable, take it off your website. If people enquire about it, don't tell them everything's fine when everything is not fine. Be honest!
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Chancellors HQ
Jul 10, 2014
View all comments (1)
I am sorry to read that the viewing you had planned was cancelled due to a tenant’s refusal to allow viewings. We are able to arrange viewings for those properties that are currently tenanted, as most tenants are happy to allow access for such viewings to take place. Unfortunately some tenants can decide to refuse viewings and I understand that this particular tenant was not allowing access to the property, however this would not debar the office from advertising the property for sale. ...

“My 31year old son, a high-flier at work, tremendously respected ......”

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Jan 26,2014
Minithumbdown
By: 'Helen'
Jan 26,2014
3 people found
this helpful
My 31year old son, a high-flier at work, tremendously respected and much loved by all who knew him, the tenant of this property, died alone and unexpectedly in the flat in November 2013. Chancellors have, unlike every other organisation I have had to deal with in ...
read full review
What agent could do to change your mind?
Some staff training in handling bereaved relatives should be essential. Hopefully it's a rare occurrence, but it must happen sometimes that tenants die.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Chancellors HQ
Feb 17, 2014
View all comments (1)
On behalf of Chancellors I am sorry for your loss; we appreciate that this is a very difficult time for you and our staff should be aware of the sensitivity surrounding a bereavement and look to assist in any way possible. I understand that the door required immediate securing and an emergency contractor had to be sourced to attend the property that day to make it safe and secure. I am sorry to hear that we requested the keys back at a difficult time for you; our local office would have been hap ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Chancellors, Abingdon OX14 5AX



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