100% sales valuation accuracy
67% sales fee satisfaction
Jun 19,2014
Jun 19,2014
24
people found
this helpful
this helpful
There are two factors which I think are most important when reviewing an agency from the perspective of a tenant; First is the agency's selection of properties and effort/ability to find a tenant a property to let/buy which meats the tenant's criteria. Second is the management of that property (if retained as the agency) curing the course of tenancy.
Cluttons fails in ALL ways. Cluttons caters toward properties which are typically pricier than most so it should be no surprise they have poor selection. Because they, by design, try to work with individuals with larger budgets they do not make an effort to find properties within one's price range, but rather try to push people into overpriced, well-photographed average properties.
As property managers they are extremely frugal for their own benefit. As a culture I think England has typically just accepted poor service as standard, which is a shame. But what is not a shame is that this is changing with the advent of review sites such as this. To be more specific, Cluttons will send a repair man they keep on hand, who presumably accepts low payments for frequent business, to fix almost ANYTHING despite the fact that he is not qualified to do the repairs they ask. They are unresponsive. They do not hesitate to yell at your for being upset with them about their slowness in dealing with anything that is wrong.
In addition to the poor service they provide regarding both of these factors their fees are very high. Expect to may a good 2 weeks rent to Cluttons (in addition of course to the rent paid to the landlord) for putting together a standard contract. They will then try to talk your landlord into raising the rent the first chance they get no matter how much the property should actually cost.
BEWARE BEWARE BEWARE! I would suggest using ANY other agency. NOT WORTH THE MONEY. OVERPAID, POMPOUS, TYPICAL WANNABE RICH KIDS TRYING TO RIP OFF ANYONE AND EVERYONE. AVOID!
Cluttons fails in ALL ways. Cluttons caters toward properties which are typically pricier than most so it should be no surprise they have poor selection. Because they, by design, try to work with individuals with larger budgets they do not make an effort to find properties within one's price range, but rather try to push people into overpriced, well-photographed average properties.
As property managers they are extremely frugal for their own benefit. As a culture I think England has typically just accepted poor service as standard, which is a shame. But what is not a shame is that this is changing with the advent of review sites such as this. To be more specific, Cluttons will send a repair man they keep on hand, who presumably accepts low payments for frequent business, to fix almost ANYTHING despite the fact that he is not qualified to do the repairs they ask. They are unresponsive. They do not hesitate to yell at your for being upset with them about their slowness in dealing with anything that is wrong.
In addition to the poor service they provide regarding both of these factors their fees are very high. Expect to may a good 2 weeks rent to Cluttons (in addition of course to the rent paid to the landlord) for putting together a standard contract. They will then try to talk your landlord into raising the rent the first chance they get no matter how much the property should actually cost.
BEWARE BEWARE BEWARE! I would suggest using ANY other agency. NOT WORTH THE MONEY. OVERPAID, POMPOUS, TYPICAL WANNABE RICH KIDS TRYING TO RIP OFF ANYONE AND EVERYONE. AVOID!
What agent could do to change your mind?
The agent should be MUCH more up front about their fees. They should stop trying to PUSH up prices of properties and they should try providing a service that is not based around lining their own pockets.Attached Filesnbsp;
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Latest Reviews
29th Jan 2016
reviewed by 'London'
19th Jun 2014
reviewed by 'CrazyMarty'
11th Dec 2012
reviewed by 'Anonymous'
Opening Hours
Address
Cluttons
3 Wapping High Street
London
Greater London
E1W 1LS
020 7488 4858
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 19,2017
Oct 19,2017
5
people found
this helpful
this helpful
The worst service ever!!!! Non-responsive at the end of the contract, only if they need something! Huge problems with returning our deposit wanted to charge us £700 for no reason! We were waiting over one month just to find out the amount they want to charge ...
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Jan 29,2016
Jan 29,2016
12
people found
this helpful
this helpful
I am a landlord who have used cluttons to find a tenant for the property and collect rent. Over this 1.5 year period I have experienced the following:
1. Regular late payment of rental income - no responses to calls and emails having to escalate numerous times ...
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Jun 19,2014
Jun 19,2014
24
people found
this helpful
this helpful
There are two factors which I think are most important when reviewing an agency from the perspective of a tenant; First is the agency's selection of properties and effort/ability to find a tenant a property to let/buy which meats the tenant's criteria. Second ...
read full review
read full review
What agent could do to change your mind?
The agent should be MUCH more up front about their fees. They should stop trying to PUSH up prices of properties and they should try providing a service that is not based around lining their own pockets.Attached Filesnbsp;
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Jun 07,2013
Jun 07,2013
0
people found
this helpful
this helpful
Great positive experience from this branch of Cluttons. Friendly, polite and efficient. The tenancy fee for the contract was very reasonable (unlike Ludlow Thompson who once tried to charge me £700!!).
With this agent a 'holding deposit' was exactly that, the property was off the market ...
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Dec 11,2012
Dec 11,2012
24
people found
this helpful
this helpful
DO NOT RENT FROM CLUTTONS! They will not help you with anything that goes wrong and they will charge you at every opportunity. They are 100% focused on getting as much money off the tenant as possible. Any issue with your flat is an opportunity for ...
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What agent could do to change your mind?
I would freeze to death in the artic ocean than use Cluttons for anything.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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