100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
71% lettings fee satisfaction
May 08,2014
May 08,2014
5
people found
this helpful
this helpful
Letting out properties with 70 pages of tenancy agreements to sign on the day so no way can negotiate
Unfair terms within agreement as determined by the office of fair trading
Landlords not held to account for not abiding with their obligations
Letting out properties with rising damp
Unfair terms within agreement as determined by the office of fair trading
Landlords not held to account for not abiding with their obligations
Letting out properties with rising damp
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Latest Reviews
2nd Jul 2020
reviewed by 'Vivienne'
11th Oct 2018
reviewed by 'Tim'
5th Nov 2015
reviewed by 'Paul'
5th Jun 2015
reviewed by 'Tom'
Opening Hours
Address
Martin & Co
5 Raglan Street
Harrogate
North Yorkshire
HG1 1LE
01423 565556
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £260,000 | £260,000 |
| Lettings | 67% | 71% | £515 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 5 | 6 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jul 02,2020
Jul 02,2020
4
people found
this helpful
this helpful
Where to start? I rented with Martin and Co Harrogate for a couple of years. This ended with my partner attending a mental health course due to sleep deprivation and stress. That may sound extreme, but we were plagued with noisy, drug using neighbours that ...
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Mar 25,2019
Mar 25,2019
4
people found
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Hardly surprised by some of the negative reviews about the Management team [Andersons]. It speaks volumes. They tell untruths and are good at twisting complaints that are made. The worst agents we've come across....
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Comment on agent fees
Bad
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Oct 11,2018
Oct 11,2018
0
people found
this helpful
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We chose this agent because Susanne had personal experience of a similar property and so was very confident in how the property could be marketed and to whom it would appeal. The property sold very quickly and Susanne was professional and very helpful throughout the ...
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Comment on agent fees
Fees were reasonable and agent was willing to negotiate
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Nov 05,2015
Nov 05,2015
0
people found
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I would like to thank Louise, Mark and the team at Martin & Co in Harrogate for providing an excellent service as managing agents for my property in Ripon during the past four years. All staff have always been friendly, helpful, thorough and efficient in ensuring ...
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Comment on agent fees
Good value for money.
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Jun 05,2015
Jun 05,2015
0
people found
this helpful
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We have rented a flat for 5 years with Martinco. Throughout our tenancy we have found them to always be helpful and considerate.
If there have ever been any issues they have been resolved swiftly and professionally and without any disruption to our lives.
We have ...
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Dec 29,2014
Dec 29,2014
4
people found
this helpful
this helpful
I rented a property in Harrogate, Martin & Co were the managing letting agent. The directors of this franchise are husband and wife duo Louise & Mark Anderson.
I had an extremely unpleasant time on a number of occasions when dealing with them. The worst incident occurred ...
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What agent could do to change your mind?
Simple, they need to start doing the job that they get paid for.Attached Filesnbsp;
Comment on agent fees
Hopeless at valuations and the disrepair of the property made in inhabitable at times.
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Jan 20, 2015
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The response from the agent here is disgraceful and if I were the subject of the reply would consider legal action for data protection violations.
Mark, you are (supposedly) a professional yet this is the least professional response I have ever seen and I work as a compliance officer for a national company overseeing the complaints we handle.
If I found out anybody had responded in a way like this either through work channels or in a public forum disciplinary procedures would be carried ou ...
Dec 08,2014
Dec 08,2014
1
people found
this helpful
this helpful
This review is written in light of comparison with another Lettings Agent that I was using until recently in Lichfield, Staffs. The contrast between the 2 Agents is extreme: When we acquired the property in Harrogate it required a lot of work doing and Martin & Co (...
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Comment on agent fees
Again in comparison to that Agent in Lichfield very favourable. I am happy.
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Oct 02,2014
Oct 02,2014
0
people found
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I first encountered Martin & Co in Harrogate whilst searching for a suitable property as an investment & for buy-to-let, and was very impressed indeed with them.
They were generous with useful advice as to how to proceed with finding a property, even being willing to give ...
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Comment on agent fees
Reasonable & value for money.
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Aug 07,2014
Aug 07,2014
0
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We feel that Martin and Co understood the fact that the Tenants were important - not just the Landlords - who were their actual clients.
We felt that Louise had a sense of fairness - and respect for the tenants plus the ability to deal ...
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May 08,2014
May 08,2014
5
people found
this helpful
this helpful
Letting out properties with 70 pages of tenancy agreements to sign on the day so no way can negotiate
Unfair terms within agreement as determined by the office of fair trading
Landlords not held to account for not abiding with their obligations
Letting out properties with ...
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May 09, 2014
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(1)
I am disappointed that this tenant has chosen to review us on here. Our involvement with this was limited to finding a tenant and we had no involvement with managing the property after the tenancy started.
She moved into the property in June 2011 and signed a 21 page tenancy agreement. She read this in advance of coming in to sign it and we have an email from her to say that she was happy with it.
Our tenancy agreement contains no unfair terms and every potential tenant is given the oppor ...
May 07,2014
May 07,2014
1
people found
this helpful
this helpful
Very professional. Found tenants that were easy to get on with and respected the property. Always found the staff in the office to be very useful and happy to help. Martins & Co were quick to help with any work that needed undertaking at the property. ...
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Jan 23,2014
Jan 23,2014
2
people found
this helpful
this helpful
Excellent service. Valuation spot on and house let very quickly. Good knowledge of local market and very helpful with gas checks/law etc etc. Felt well looked after. Appointments all arranged at my convenience. Very trustworthy and I wouldn't hesitate to recommend them....
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Nov 28,2013
Nov 28,2013
1
people found
this helpful
this helpful
I would like to commend the whole Martin & Co team in Harrogate for an excellent service over the past five or six years. I have been an accidental landlord and, I have to say, the team removed all of the potential stress from the process, ...
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Jul 24,2013
Jul 24,2013
2
people found
this helpful
this helpful
From the beginning, the staff have been very professional, understanding, and with the best customer service and people skills. We rented a property with them and their response to any inquiry or issue was resolve almost immediately.
They care for the customers and their well ...
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Jun 06,2013
Jun 06,2013
1
people found
this helpful
this helpful
From viewing the property to collecting the keys, the whole process was handled smoothly, effeciently and quickly. Amy and Suzanne were a pleasure to deal with and I would definitely recommend, and use, Martin & Co in Harrogate again....
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Apr 08,2013
Apr 08,2013
2
people found
this helpful
this helpful
Very impressed with this Estate Agents after my dealings with other Estate Agents in the area. Friendly staff. Very efficent. Very organised. Good communication & sorted any problems on the same day. Would deal with them again & would highly recommend to anyone other tennants wanting to ...
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Feb 28,2013
Feb 28,2013
1
people found
this helpful
this helpful
I have used Martin & Co Harrogate for several years now and I can honestly say I am very pleased with the outstanding level of service they have provided me with over the years. Being a landlady can be complicated at times but the consistent level ...
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Jan 21,2013
Jan 21,2013
2
people found
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this helpful
Although it started well with the company, when I went to sign the tenancy agreement I was quite amazed by how many hidden extras they have - paying for the inventory, paying when your tenancy agreement runs out. These things should be pointed out before ...
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Aug 20, 2014
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(2)
Has your policy on inventory fees changed? Whilst perhaps not hidden it wasn't made very clear at the start of the tenancy that we'd be charged £60 for a "check-out" fee, which I presume is an inventory fee! Also, £60 every 6 months as "renewal" fee which as far as I could see just involved you sending us some paper work, so hardly value for money when we were good long-term tenants! No problems with your business as far as managing the property was concerned, but I've never come across these ...
Oct 16,2012
Oct 16,2012
5
people found
this helpful
this helpful
Management Visit - they should inform their tenants before visiting. They paid a sudden visit saying they had sent email to me which I didn't receive. I complained about it, then the person paying the visit complained back that it cost her to visit!...
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Nov 27, 2012
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At Martin & Co in Harrogate we give all of our tenants at least 2 weeks notice in writing before visiting. We are flexible if a tenant wants to move the appointment and we do not pay sudden visits without proper notice.
If this tenant would like to get in touch with me and raise a complaint with us I will be happy to address it.
Mark Anderson Director ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
She moved into the property in June 2011 and signed a 21 page tenancy agreement. She read this in advance of coming in to sign it and we have an email from her to say that she was happy with it.
Our tenancy agreement contains no unfair terms and every potential tenant is given the opportunity to read the tenancy agreement and take legal advice before coming into our office to sign it. We take great care to treat all of our customers fairly and we would not wish to be associated with any unfair terms in our agreements.
It is always saddens me if a Landlord and tenant cannot get along but as we were only contracted to find a tenant in 2011 we have had no influence over the way the tenancy was run and so it seems very unfair that we should be the victims of a poor review when we have clearly done nothing wrong.
Mark Anderson - Director