89% lettings valuation accuracy
92% lettings fee satisfaction
Apr 12,2014
Apr 12,2014
1
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this helpful
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We signed up to Mayhews and was promised a lot. Afterall, we were due to pay them a lot on completion! The promised weekly updates never appeared. The promised open day, to attract eight potential buyers, in fact attracted two. The promised no hassle service through to completion was one long nightmare.
We were promised one dedicated sales person from start to finish. We ended up with four!
The estate agent in Devon, Helmores, through who we were buying our new house, knew more than Mayhews. The biggest shock was when Helmores told us that our buyers had to sell two properties to buy our house! Mayhews had always told us that they only had one to sell. The implications of this just added to the time scale and stress.
We would ring Mayhews for updates, and never recieve any.
Promised calls back would not happen.
Only if you physically went into the office would you find out any information.
Once we had had enough, and decided to air our complaints, one of the agents agreed that we had not had the level of service that we were paying for. He agreed that if it was down to him, then we would be due a reduction on our fees. Mr. Mayhew then stated quite firmly that no reduction would be forthcoming, as he had ' kept his side of the contract' ie. selling the house.
I for one would not recommend Mayhews to anyone.
If you want to sell your house, take some nice photos and join an internet estate agent. It will save you thousands.
We were promised one dedicated sales person from start to finish. We ended up with four!
The estate agent in Devon, Helmores, through who we were buying our new house, knew more than Mayhews. The biggest shock was when Helmores told us that our buyers had to sell two properties to buy our house! Mayhews had always told us that they only had one to sell. The implications of this just added to the time scale and stress.
We would ring Mayhews for updates, and never recieve any.
Promised calls back would not happen.
Only if you physically went into the office would you find out any information.
Once we had had enough, and decided to air our complaints, one of the agents agreed that we had not had the level of service that we were paying for. He agreed that if it was down to him, then we would be due a reduction on our fees. Mr. Mayhew then stated quite firmly that no reduction would be forthcoming, as he had ' kept his side of the contract' ie. selling the house.
I for one would not recommend Mayhews to anyone.
If you want to sell your house, take some nice photos and join an internet estate agent. It will save you thousands.
What agent could do to change your mind?
Kept to his promises from the start. Offered us a reduction in his fees.Attached Filesnbsp;
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Jun 24, 2014
We are very sorry Mr Mrs Metcalf were disappointed with our service. I personally progressed their sale and spent many hours speaking with solicitors and agents. Mr & Mrs Metcalf promised to vacate and then changed their mind and this caused a lot of stress in the chain. The buyer found our service was very good and even came in to our office to thank the team. I think this was more about getting a fee reduction than service. Chris Mayhew
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Latest Reviews
14th Jun 2024
reviewed by 'Pamela'
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15th May 2024
reviewed by 'Liz Freeman'
25th Apr 2024
reviewed by 'Graham'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 89% | 92% | £775 | £2,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 18 | 1 | 19 | 0 | 109 | 4 | 55 | 1 | 4 | 1 |
Areas covered
- Crawley
- Horley
- Maidenbower
- Salfords
- Smallfield
- Charlwood
- Burstow
- Woodhatch
- Reigate
- Redhill
- Merstham
- Dorking
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 05,2024
Aug 05,2024
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Amazing experience buying with Mayhews Ed and Karen were very helpful throughout the whole process every time I needed advice or to arrange a survey they were there at the end of the phone. I would definitely recommend....
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Aug 05,2024
Aug 05,2024
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Amazing experience buying with Mayhews Ed and Karen were very helpful throughout the whole process every time I needed advice or to arrange a survey they were there at the end of the phone. I would definitely recommend....
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Jun 14,2024
Jun 14,2024
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I had really good advice and help from everyone in the Horley branch on a sale that had a lot of complications. I cannot praise them enough from Ed and Karen to Josh and Shayne....
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Jun 10,2024
Jun 10,2024
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Mayhews were the estate agent we used to sell our house in Horley. We had used them for moving from our flat and buying our first house- and although we invited three local estate agents round, we chose Mayhews because they were great the first ...
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May 15,2024
May 15,2024
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Fantastic service from the get go! The Horley Mayhews team have been brilliant every step of us selling and a buying a property (as both were done through them). It was smooth and quick!
When we lost a buyer, their team stepped up their excellent ...
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Apr 25,2024
Apr 25,2024
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Friendly and very knowledgeable team, who helped us through our sale....
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Mar 25,2024
Mar 25,2024
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Thanks to the team at Mayhews (Horley) with the sale of my house. They provided a very professional service from start to finish and I would recommend without any hesitation....
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Mar 05,2024
Mar 05,2024
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We purchased our new home through Mayhews Horley branch. This branch has a great team of friendly and professional people on board, who were very helpful throughout the whole purchase process. Their sales progressor Karen was especially helpful and kept in regular contact, keeping us ...
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Feb 24,2024
Feb 24,2024
0
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I could not have gone through the lengthy procedure without them. I was conscious of the fact that I was ousting a wonderful tenant of 12 years. Ed quickly established a trusting report with this tenant and treated him with the utmost of courtesy.
In error ...
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Feb 13,2024
Feb 13,2024
0
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Unfortunately, my experience with the Mayhew Estates letting team has been substandard. Poor communication skills, not safeguarding my property as a landlord, incompetent inventory clerks, and poor contractor referrals.
It is unfortunate since the sales team, and Tom in particular, have been more than helpful, ...
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Oct 20,2023
Oct 20,2023
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Both Josh and Karen were amazing during my journey to buy a flat for the first time. Both answered questions, answered concerns and guided me through the entire process. I thank you all for your work!...
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Jul 18,2023
Jul 18,2023
0
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Amazing service received from Mayhews throughout our sale and purchase. After having our flat on the market for 9 months with 2 different agents, Mayhews sold our flat within a week and found us our perfect family home within a few days! Everyone we dealt with at ...
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May 02,2023
May 02,2023
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In a tough property market Mayhew (Horley branch) has delivered exceptional service. The detail and focus shown overall, particularly from both Shayne Goldsmith and Karen Beagley, was exceptional and I am convinced that the achievement of the sale was through their professional endeavors. The 'management' ...
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Mar 21,2023
Mar 21,2023
0
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Absolutely terrific from start to finish, we had the pleasure of working working with Josh and Ed on our house purchase. They were both friendly, prompt with replies and extremely helpful making sure our house move journey ran as smoothly as possible. I would highly ...
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Mar 05,2023
Mar 05,2023
0
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Happy with Mayhews. Very professional, kept us updated all the way but DO NOT use Mayhews Conveyancing who are also called Enact/Kirkstall property lawyers. Terrible service from them....
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Jan 27,2023
Jan 27,2023
0
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Ed, and the rest of the staff in the Horley office were fantastic from start to finish.
They valued our property realistically, which resulted in the house selling within a week.
We were kept informed of the process throughout with regular updates and they always ...
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Oct 29,2022
Oct 29,2022
0
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Mayhews worked tirelessly to help me get my property. Despite numerous setbacks and delays with solicitors they kept me informed throughout. Karen needs a payrise, she is an asset to the company and kept me sane throughout. She was always contactable and worked so hard ...
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Oct 26,2022
Oct 26,2022
0
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Mayhews have been brilliant from the get go, the level of service has been perfect from the first to last. I want to specifically mention Karen who did an amazing job of ensuring all parties were happy and kept up to speed with any updates. ...
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Sep 20,2022
Sep 20,2022
0
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Really professional agents who held my hand the whole way through the process. They understood my needs and time frames and made sure that all parties worked towards achieving these....
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Sep 18,2022
Sep 18,2022
0
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Great service! Comprehensive insight with the local housing market put us at ease, this coupled with a very personable approach and keeping us informed at all times made a stressful process as pleasant as possible (not that moving could ever be described as pleasant whilst ...
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Sep 13,2022
Sep 13,2022
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Super nice staff , very good service always willing to help with any issues !!! Special thanks go to Karen Beagley!!...
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Sep 09,2022
Sep 09,2022
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The Mayhew Estates team are able to field all rounders so that vendors receive behind-the-scenes help such as recommendations for professional services....
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Sep 08,2022
Sep 08,2022
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Felt supported throughout the progress by Karen as we all worked towards a common goal and communication on the day of completion was faultless....
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Sep 08,2022
Sep 08,2022
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Thank you Mayhews, especially Karen, for providing a great service when we sold our house. It wasn't an easy chain and Mayhews were so supportive and helpful all the way through. I'd happily recommend them to anyone deciding which estate agent to use....
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Aug 19,2022
Aug 19,2022
0
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Excellent and professional service, I can highly recommend. As tenants we received great support from Andrew and Natalie. Many thanks and keep up your good work!...
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Aug 11,2022
Aug 11,2022
0
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An excellent service from all the team at the Horley Office, I can confidently say that I wouldn't look anywhere else for advice and help in buying, selling or letting properties.
My main dealings have been with Ed and Andrew but the whole team are ...
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Aug 10,2022
Aug 10,2022
0
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Karen was our case progression clerk and she had amazing customer service . She was always super quick at answering or resolving any queries we had and was always so helpful . I built up a great rapport with Karen and it was a pleasure having her ...
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Mar 03,2022
Mar 03,2022
0
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A friendly estate agent, who certainly had a good appreciation of the local market and offered a great personal service. I wasn't initially convinced on the "range" of price offering, but when the offers came in, I could see how it had worked.
After a ...
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Mar 02,2022
Mar 02,2022
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Ed Beagley has been extremely helpful to us and is a superb communicator and a true professional. Karen Beagley did a fantastic job of keeping us appraised of events and is an asset to Mayhews . Everyone we spoke to in the Horley branch were very ...
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Mar 02,2022
Mar 02,2022
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Ed Beagley has been extremely helpful to us and is a superb communicator and a true professional. Karen Beagley did a fantastic job of keeping us appraised of events and is an asset to Mayhews . Everyone we spoke to in the Horley branch were very ...
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Edward Beagley
(67)
Matthew
(35)
Chris
(5)
Shayne
Josh
Andrew
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Last updated at 9:35 AM 28/02/2022 by
Best Estate Agent in Horley 
