100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Apr 04,2014
Apr 04,2014
6
people found
this helpful
this helpful
I cannot recommend this agency at all. I will never use KFH again, whether it is to rent my property or to sell another. They made me feel like they were doing me a favour by selling the property.
They were incredibly unprofessional - firstly, they had one open day and then refused to show it to anyone else because I had had an offer under asking price, despite the fact that I hadn't accepted it. They were rude, repeatedly, provided no support or advice and did not deal with any of my concerns. I only went with them rather than another agency because I had deal with their rental department who had been incredibly professional and I hoped for the same service.
I was so disappointed with the service I was provided with in fact. Additional to not helping to sell the property well, they did not chase the seller when they disappeared, they did not help or give any advice or guidance other than that I should take the offer, they let people into the property and asked my porter to give them keys so they could come and go before they had sold the property. I badgered them into showing it to someone else who actually came in with an offer above asking price. even after agreeing a sale, they were disinterested and aggressive when I raised concerns. The service was so bad that I was tempted to pull out of the sale completely and go with someone else. And the only reason I did not, was because the sellers of the property I bought wanted a quick sale and it would have taken too long to put it back on the market.
I cannot advise others strongly enough not to use them. And I am sad to say that buy its true
They were incredibly unprofessional - firstly, they had one open day and then refused to show it to anyone else because I had had an offer under asking price, despite the fact that I hadn't accepted it. They were rude, repeatedly, provided no support or advice and did not deal with any of my concerns. I only went with them rather than another agency because I had deal with their rental department who had been incredibly professional and I hoped for the same service.
I was so disappointed with the service I was provided with in fact. Additional to not helping to sell the property well, they did not chase the seller when they disappeared, they did not help or give any advice or guidance other than that I should take the offer, they let people into the property and asked my porter to give them keys so they could come and go before they had sold the property. I badgered them into showing it to someone else who actually came in with an offer above asking price. even after agreeing a sale, they were disinterested and aggressive when I raised concerns. The service was so bad that I was tempted to pull out of the sale completely and go with someone else. And the only reason I did not, was because the sellers of the property I bought wanted a quick sale and it would have taken too long to put it back on the market.
I cannot advise others strongly enough not to use them. And I am sad to say that buy its true
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Latest Reviews
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Opening Hours
Address
Kinleigh Folkard & Hayward
199a West End Lane
West Hampstead,London
Greater London
NW6 2LJ
020 7328 2238
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £780,000 | £1,100,000 |
| Lettings | 100% | 67% | £1,405 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 10 | 1 | 2 | 1 | 1 | 1 | 2 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 15,2022
Jun 15,2022
0
people found
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I am genuinely happy to be writing this review. We have been flat-hunting for a while and have been quite concerned and down about how the market has exploded as we are chain free and at times the process is still really soul destroying. During ...
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Apr 18,2022
Apr 18,2022
1
people found
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Don't waste your valuable time engaging this agent, specifically the West Hampstead, London branch of KFH. They give you the hard sell to gain your business but then when it comes down to execution they utterly fumble the process. They seem to think simply sticking ...
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Feb 17,2022
Feb 17,2022
0
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When I entered the agency I was greatly welcomed by Alex Fegan who was very helpful and knowledgeable and aided in my search for houses whilst offering some great advice....
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Mar 21,2018
Mar 21,2018
0
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Rebecca from West Hampstead was absolutely awesome and found us a rental which matched our criteria 100% - she is a pleasure to deal with. Always professional, warm and just lovely. A huge recommendation....
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Comment on agent fees
Very fair and reasonable.
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Feb 06,2017
Feb 06,2017
6
people found
this helpful
this helpful
After seeking to buy one of the properties listed by KFH last year, we decided to withdraw our offer following unacceptable responses from the sellers, supplemented by the unexpected result of the EU referendum.
To cut a long story short, when I was a day ...
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Oct 29,2015
Oct 29,2015
1
people found
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The service we received from David Moreton and the team at KFH was first rate.
They won our confidence right from the start - demonstrating a real understanding of the local market.
We felt that they would be prepared to go that bit further than ...
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Comment on agent fees
Very competitive and well worth it
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Oct 21,2015
Oct 21,2015
1
people found
this helpful
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Dreadful to deal with both throughout our tenancy and after.
No one gets back to you, even when a query is quite serious. Our living room window was accidentally smashed by the building maintenance team and it took over 3 weeks to get it replaced.
After ...
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Sep 01,2014
Sep 01,2014
0
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We recently relocated to London and were finding it very difficult to find a property that would take our dog. KFH in NW6 and particularly Marko and Cory did a fantastic job in selecting relevant properties, advising us on the pros and cons of different ...
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Aug 28,2014
Aug 28,2014
0
people found
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I wanted a comparison quote to let my property and from the moment they answered the phone to my tenants moving in Cory and the team at KFH have continuously impressed me with their impeccable professionalism, efficiency, attention to detail, helpful advice and all round ...
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Aug 10,2014
Aug 10,2014
0
people found
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We found Cory to be very friendly, professional, efficient and helpful. He is very responsive to emails. He did not mind that we sent him a large number of emails, indeed we must have exchanged around 200 emails over a four week period. He helped us ...
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Jun 27,2014
Jun 27,2014
0
people found
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David Moreton is undoubtedly the best estate agent in West Hampstead, and having lived there for 15 years, and owners/renters of several properties in that time, we have come across most of the main players. He is that rare breed - an honest, straightforward individual ...
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Apr 04,2014
Apr 04,2014
6
people found
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this helpful
I cannot recommend this agency at all. I will never use KFH again, whether it is to rent my property or to sell another. They made me feel like they were doing me a favour by selling the property.
They were incredibly unprofessional - firstly, ...
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Oct 14,2013
Oct 14,2013
0
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We were looking for a 1bed in West Hampstead, and although in the end we found a property with someone else, they were the most professional, helpful and honest agents we came across. I'd recommend both Laura and Cory to find a property to rent ...
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Aug 12,2013
Aug 12,2013
0
people found
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We were looking for a flat to rent at short notice, and with KFH West Hampstead we found a a lovely place at fair price. All dealings were very courteous and super efficient. Very happy and highly recommended....
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Aug 02,2013
Aug 02,2013
0
people found
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Laura was a very well prepared and knowledgeable agent who searched for a property in the west hampstead area for us. She had inciteful knowledge on the local area and the trends in the local market and knew the properties that she showed us very ...
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Jul 15,2013
Jul 15,2013
1
people found
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We dealt with Cory Devayya and throughout the process from our enquiry to signing the tenancy agreement he was very professional, responsive and honest - he didn't do the hard sell on every property we saw and we really valued that. He seemed to quickly ...
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Jul 01,2013
Jul 01,2013
1
people found
this helpful
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I have recently rented a flat with Kinleigh Folkard & Hayward, West End Lane branch. They have been extremely helpful throughout the process and have made my move in the new flat very smooth and reassuring.
Cory has been the main point of contact during the ...
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Jun 24,2013
Jun 24,2013
0
people found
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Laura was very professional, friendly and knowledgeable about the properties in the areas we were interested in. She listened carefully to our requirements and found the perfect place on our first outing with her. Thank you....
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Jun 14,2013
Jun 14,2013
1
people found
this helpful
this helpful
Laura was a great help with my property search. Very understanding of what I was looking for. Very efficient when viewing properties and very polite over the phone....
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May 10,2013
May 10,2013
1
people found
this helpful
this helpful
Laura did a great job of listening to what we were looking for and then finding properties that were what we were looking for. She was always on time and extremely helpful in making tome to show us properties....
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May 07,2013
May 07,2013
0
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We had an excellent experience using KFH in West Hampstead to arrange the lease of a two bedroom flat. Laura Sharp, who showed us round the properties, was knowledgeable, professional, friendly and helpful. We felt we were given a fair and accurate assessment of the ...
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May 03,2013
May 03,2013
1
people found
this helpful
this helpful
I have had an incredibly pleasant and straightforward experience with KFH. Both agents were extremely on the ball from the beginning of my search to find a flat to rent. My calls and emails were always returned within the hour, and all my queries were ...
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Sep 10,2012
Sep 10,2012
7
people found
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I ended up registering with this agent recently only because of the property I wanted to see. I was so reluctant to deal with them again having bought from them previously and being treated with contempt as a buyer, which is really how it was ...
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May 08, 2013
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This comment relates to a member of staff KFH fired a number of years ago. As the new Lettings Branch Manager, I launched the dedicated Lettings department in October 2012 we run a very professional, polite, friendly department which offers only the very best in service far above and beyond our competitors. This has resulted in this office being no.1 in the entire company a testimant to our business ethics. Our knowledge of our market on both sales and lettings is the highest in the area and we ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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