At last I have returned to Cornwall and have this opportunity to put in writing my disgust at the way we were treated and cheated by this agency. As local people, moving away from Cornwall due to redundancy, we put our self built house in Truro with Lillicrap (former Millers employee).

We had an offer from a local couple who lived literally just down the road.
This was less than we could accept (mainly due to massive mortgage). We then had an offer from a consultant moving to the area which we accepted. It is a good job the original buyers were local because we found out through them that Lillicrap did not pass on their higher offer. We did the right thing and went with them as the original viewers. The situation then got more distressing when I was literally accosted in Truro by the consultants wife who accused me of playing dirty. Lillicrap played dirty by NOT ONLY hiding the offer from us but clearly not telling the doctors family the truth. We were honourable. If we were not moving out of County I would have taken this matter further. Knowing what I know about Lillicrap, it seems courting high earners etc is more important than being truthful. Still he certainly has come a long way from Millers. Remember unlike the American Realtor system, anybody can set themselves up with an office (especially with a bit of family money) take a few customers from, say, Millers for instance and voila!

Sadly I have read all the bad reviews and feel so sorry for all of you - lets face it selling and moving is stressful enough. However I have saved at least one friend in St Ives, who was very unimpressed by whoever they sent to value her large house with sea views. I was born in St Ives. Locals you DO NOT NEED this lot.

• Services :
• Rent PCM : £undefined
• Postcode:
• Experience: Would you recommend ? : No

Avoid Lillicrap Chilcott like the plague - unless you like being gazumped and deceived!
Unfortunately, we were recently gazumped by LC and seller on a beautiful St Ives property. All parties had amicably agreed the sale/purchase two months earlier, and we were on the brink of exchanging contracts, when LC Director, Dominic Skerry, called to inform me that we were being gazumped - unless we wanted to raise our offer by £25,000 to "stay in the game".
Even our Cornish solicitors said, if this is how they do business we'll never work with them again.
I expect LC to issue a feeble defence, as they have done with previous criticism I've seen online, but my statement is 100% true and accurate and I have the proof to back it up.

• Services :
• Rent PCM : £undefined
• Postcode:
• Experience: Would you recommend ? : No

Tried to buy a small piece of agricultural land via this outfit. On all of their marketing and conversations prior to my off was no mention made of there being an existing tenant farmer. Also obviously no mention that vacant occupation could be possible. The earliest I heard of this was after I incurred the cost of a solicitor, and the vendors solicitor told us the land came with tennant and we could get rid of him easily if we wanted..... we also since learned farmer might be interested in buying it as well.... good estate agency or ANY selling should be based on transparency and win win. All I had been told was that the vendor wanted it closed quickly...thank goodness I insisted that my solicitor did a thorough job..... as for the validity of this web site I see plenty of other estate agents with good and positive reviews! This this estate agent needs to review their perception..... btw 'preliminary announcement to sale' in normal queens English is that the same as 'new' or 'new in' .?

• Services :
• Rent PCM : £undefined
• Postcode:
• Experience: Would you recommend ? : No

LC claim to be the best,"we can find that buyer for your home, we are proactive and will do the very best to sell your house.. we also charge exorbitant rates!"

In reality house for sale for 4 months, two viewers, no proactive marketing, no feedback,, nothing... just withdrawn. Advice dont waste your time and money with LC who I think should drop the Lilli from their name

• Services :
• Rent PCM : £undefined
• Postcode:
• Experience: Would you recommend ? : No

I had dealings with two people predominantly in this office. One was very professional (and the other, *, I found to be utterly convinced of his own importance and blissfully unaware of how he made us feel in viewing a 'lower end' house at under £350,000. His comments (on more than one occasion) about his clients who buy houses prices in the millions "*" quite put us off doing business with the firm. In fact, he was so rude and condescending to my wife that I had to restrain myself from sinking to the same level and punching him on the nose several times! We came a long way to visit several properties and it almost put us off buying on Cornwall.

I have no idea how "*" this man is tolerated by those who work with him and for him and having spoken to various other agents in the town (who seemed eager to gossip about him) it seems most others feel the same way about him, especially his colleagues and his neighbours!

It is NEVER acceptable to throw your weight around because you have money Mr Lillicrap, or to look down on others who do. It is not professional or nice behaviour and you were VERY rude. Enough said.

• Services :
• Rent PCM : £undefined
• Postcode:
• Experience: Would you recommend ? : No