100% sales valuation accuracy
90% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 17,2014
Mar 17,2014
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The engagement process at Winkworth at Cheam was very straightforward. We found the partner, Shaun to be personable and understanding of our situation and not a 'sterotypical salesman'.
We had plenty of viewings but on a couple of occasions things were not left as they should
, ie. blind left up at front of house, mud trodden across kitchen floor and mat (which had to be washed!), power shower turned on and water splashed. On one occasion the back door was left unlocked for a short time before the agent realised and returned to lock it (she rang to let me know).
The arrangements and viewings were conducted by Susie who we found to be rather 'quick' on the telephone and not very personable.
We had plenty of viewings but on a couple of occasions things were not left as they should
, ie. blind left up at front of house, mud trodden across kitchen floor and mat (which had to be washed!), power shower turned on and water splashed. On one occasion the back door was left unlocked for a short time before the agent realised and returned to lock it (she rang to let me know).
The arrangements and viewings were conducted by Susie who we found to be rather 'quick' on the telephone and not very personable.
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Latest Reviews
3rd Feb 2017
reviewed by 'Kirstie'
5th Aug 2015
reviewed by 'Alan'
2nd Apr 2015
reviewed by 'Ali'
25th Mar 2015
reviewed by 'SAEED'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 90% | £157,000 | £495,000 |
| Lettings | 0% | 0% | £5,000 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 13 | 0 | 3 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 24,2019
Jan 24,2019
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Our agent Kirstie provided exceptional service . We are delighted with her service. Our purchase was smooth and quick. Thanks again ....
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Comment on agent fees
Good
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Feb 03,2017
Feb 03,2017
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1st class professional service, sold my flat within a few days at great price. Smooth sale, wouldnt go anywhere else....
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Comment on agent fees
Excellent
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Aug 05,2015
Aug 05,2015
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Right from our first meeting to discuss the property we have been very impressed with all aspects of the service we received from Winkworth. Everyone worked hard on our behalf but I wanted to make particular mention of Kirstie, who did many of the viewings, ...
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Aug 13, 2015
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Thanks for taking the time to post such a lovely review - its much appreciated. We look forward to working for you again on your next property sale. ...
Apr 02,2015
Apr 02,2015
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Excellent service from start with Shaun and then great negotiation by Jordan. First time I have felt that an agent has really earned their fee! Friendly staff and great communications....
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Apr 07, 2015
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Hi Alistair
Thanks for taking the time to submit your review - very much appreciated. We will also be forwarding 5% of our fee to Sutton & Epsom Rugby Club, in keeping with our sponsorship deal with them.
Best regards
Shaun ...
Mar 25,2015
Mar 25,2015
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Really pleased with Winkwoth and services they have provided. The sold my property and also bought me a property. The mortgage was also arranged by them. Excellent job. well done....
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Apr 07, 2015
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Hi Saeed
Many thanks for taking the time to leave a review - very much appreciated. I know your move wasn't going particularly well before we got involved and you had had several issues with your previous agent, so I'm pleased we managed to get things back on track as well as resolve the issue caused by your original mortgage lender.
Best regards
Shaun ...
Feb 03,2015
Feb 03,2015
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Recently sold my late mothers property through Winkworths in Cheam Village. From the beginning they offered a very efficient service with competitive price. Sale went through smoothly which was much appreciated given the nature of the sale. I would definitely recommend them....
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Comment on agent fees
very competitive
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Feb 06, 2015
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Hi Dawn
Thanks for taking the time to submit your review. Much appreciated.
I know you'd had numerous problems with the first agent you instructed so I'm very pleased that once we were instructed, we managed to find you a buyer quickly and progress everything through to exchange of contracts.
If we can ever be of any further help in the future, just let me know.
Best regards
Shaun ...
Feb 02,2015
Feb 02,2015
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Very proactive in sourcing and sending prospective clients. Prompt and on time for viewings and communication was very good. Excellent service....
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Comment on agent fees
Consider the fees to be too much ‚£2,500 to ‚£3,000 would have been sufficient.
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Feb 18, 2015
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Dear Mr Kern
Thanks for taking the time to post your review – I’m very pleased to hear you were happy with our service.
I note your comment relating to our fees but, unfortunately, it just wouldn’t be possible to provide the same level of service whilst offering low fees.
Typically, low fee estate agents lack the resources to provide a proactive sales approach along with effective sales management which often results in a lower selling price being achieved along with a hi ...
Jan 15,2015
Jan 15,2015
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Excellent advice at the outset from Neil on presenting our flat appropriately, asking price and likely buyers. Very helpful to manage our expectation of who might be looking at it and what to expect. He was very open in the negotiation phase allowing us to ...
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Comment on agent fees
Average in the marketplace and good value given the attentive service and good advice - a seasoned professional instead of a junior salesman.
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Jan 26, 2015
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Thank you for your kind review. We are very pleased that you found our service and advice valuable to you and competitively priced. ...
Aug 18,2014
Aug 18,2014
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Having just completed on my property sale i can only speak highly of the excellant and professional service i recieved from the team at Winkworth's. My property was on the market for a small period of time and the communication and feedback from the team ...
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Aug 18, 2014
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Thanks Steve for your kind review , much appreciated by all at Winkworth. Communication is key in our business and we pride ourselves on keeping clients informed of progress and addressing the many issues that inevitably crop up during the conveyancing process. Its also common for us to need to secure another buyer if the first buyer withdraws from the transaction, as happened here. ...
Jun 24,2014
Jun 24,2014
1
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I found Winkworths staff to be both efficient and friendly. Both the staff member who showed me around the property and the one who dealt with the sale were very helpful and at no point did I feel pressurised or like any question was too ...
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Jun 25, 2014
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Thank you for your review , your comments are most appreciated and we are delighted you had an excellent experience with Winkworth . ...
Mar 17,2014
Mar 17,2014
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The engagement process at Winkworth at Cheam was very straightforward. We found the partner, Shaun to be personable and understanding of our situation and not a 'sterotypical salesman'.
We had plenty of viewings but on a couple of occasions things were not left as they ...
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Mar 21, 2014
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Hi David
Thanks for taking the time to write a review, we really do appreciate all feedback. I'm sorry that on some occasions things weren't left as they should have been as our policy is always to "leave as we find". I'm also sorry to hear that some mud had been trodden into your property. Unfortunately these things are hard to legislate for, especially when people are viewing the garden during the winter months.
As you know, it wasn't always easy keeping your sale together for such an exten ...
Mar 10,2014
Mar 10,2014
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Having just exchanged on the sale of my property, I would like to thank both Neil and Shaun at Winkworths for all there hard work and professional manner throughout the process. From the first stages of marketing until the sale exchanged contracts I was updated ...
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Mar 17, 2014
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Thank you very much for this excellent feedback , it is just what we like to hear ! Sadly many agents neglect their clients once a sale is agreed and vendors are left in the dark as to what is or isn't happening which causes unnecessary worry. Before appointing an agent it is important to find out not only how they plan to sell the property , but how they plan to progress the sale through to a successful and stress free completion. ...
Mar 03,2014
Mar 03,2014
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The service received was first class from start to finish. It was highly professional with a high level of commitment....
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Mar 02,2014
Mar 02,2014
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Neil ensured the entire process of buying the house was stress free from start to finish.He remained very professional at all times and he responded immediately to any concerns I had. Furthermore he assisted me when required by liaising between the sellers solicitors and ...
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Mar 03, 2014
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Thank you so much for your feedback , it is greatly appreciated . When choosing an agent , we always advise people to consider whom they would want to be handling the sale after it is agreed . At Winkworth , we see the whole process of communication to be important enough to have a Partner deal with the sale from start to finish . This way we can ensure the quality and consistency of service delivery. ...
Feb 05,2014
Feb 05,2014
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I have given the Cheam Winkworth branch an excellent rating for many reasons, firstly they work so hard to get people round to view. Our property was located on a busy road and had much work needed in order to bring it up to standard, ...
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Nov 28,2013
Nov 28,2013
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I found the service offered by Winkworth both friendly and professional in all aspects and the team kept me informed at all times on the progress of my sale. Mr. Shaun Amner initially advised on all aspects of marketing my property, and Ms. Jordan Rhodes ...
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Dec 12, 2013
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Thank you for your kind comments about our professional service , it is much appreciated . We look forward to working for you again in the future. ...
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Best Estate Agent in SM3 
Best Estate Agent in Cheam 
Thanks for taking the time to write a review, we really do appreciate all feedback. I'm sorry that on some occasions things weren't left as they should have been as our policy is always to "leave as we find". I'm also sorry to hear that some mud had been trodden into your property. Unfortunately these things are hard to legislate for, especially when people are viewing the garden during the winter months.
As you know, it wasn't always easy keeping your sale together for such an extended period whilst you searched for a suitable property to buy and we all worked hard to replace your initial buyer after the chain eventually collapsed due to the time involved.
We were all disappointed for you when you eventually decided to withdraw from the market altogether but would be very happy to represent you again should you decide to sell at some point in the future.