0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 07,2014
Mar 07,2014
2
people found
this helpful
this helpful
Phoned this agent today, to view a property.
The agent didn't introduce themselves, and gave a hostile attitude throughout the call, tried to arrange a viewing, however was told they only work until 4.45pm, when questioned how a professional working person (one of the many intrusive questions they asked) would be able to view, rudely I was told that's when I work, my response was to suggest they open later say 12pm and work till 8, I was given a torrent of abuse.
These people seem to forget that we are the customers, we are both professional working people and shouldn't be talked to so rudely and the tone was full of accusation.
We will not be using this agent because if they are this rubbish on first inquiry, what are they like to deal with when resigning etc
The agent didn't introduce themselves, and gave a hostile attitude throughout the call, tried to arrange a viewing, however was told they only work until 4.45pm, when questioned how a professional working person (one of the many intrusive questions they asked) would be able to view, rudely I was told that's when I work, my response was to suggest they open later say 12pm and work till 8, I was given a torrent of abuse.
These people seem to forget that we are the customers, we are both professional working people and shouldn't be talked to so rudely and the tone was full of accusation.
We will not be using this agent because if they are this rubbish on first inquiry, what are they like to deal with when resigning etc
What agent could do to change your mind?
Learn some customer service skills, you may well have had some bad tenants, renting your properties but that does mean all tenants will behave this way. Take the massive chip off your shoulder with new customers, luckily there are plenty more agents out there.Attached Filesnbsp;
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Latest Reviews
15th Dec 2022
reviewed by 'Simon'
3rd Feb 2020
reviewed by 'Brenda'
15th Jul 2015
reviewed by 'Unhappy1'
4th Jun 2015
reviewed by 'Tenant'
14th May 2014
reviewed by 'Unhappy'
Opening Hours
Address
Dorset Property
55 High West Street
Dorchester
Dorset
DT1 1UT
01305 257357
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £725 | £725 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 15,2022
Dec 15,2022
2
people found
this helpful
this helpful
These clowns deserve zero stars for the appalling way they treated my 63 year old dad. Sending him on a 6 hour round trip, costing him £25 to view an unsuitable property.
He enquired about a leasehold property and was told pets were accepted. He specifically requested if ...
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Dec 20, 2022
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(8)
Mark, I don’t know your position within the company as you have neglected to say. If you’re in any supervisory or management role, I sincerely urge you to put as much effort as you do in defending the indefensible, into ensuring that your customers are treated a lot better than my father (Simon) was.
I understand that Imogen is a recent addition to your staff, perhaps it’s a training need.
Throughout this whole dialogue you have ignored a very salient fact that a member of the mana ...
Feb 03,2020
Feb 03,2020
3
people found
this helpful
this helpful
I arranged with Jennifer to view a property and on the day, which was last Tuesday, I arrived with a friend. When “Jennifer” arrived she got out of her car, did not greet us just smiled and did not acknowledge my friend when I introduced ...
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Jul 15,2015
Jul 15,2015
12
people found
this helpful
this helpful
I'm not generally in the business of leaving bad reviews but this company really are awful. Firstly, I'd imagine we are some of the best tenants a landlord could hope for. Both professional people while my partner is bordering on ocd when it comes to ...
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Jul 25, 2017
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(2)
I never said the cheque came from the landlord. At the time of writing the review I was still waiting for my deposit. Just like many other similar reviewers on here. We did get it back in the end minus the ridiculous deductions justified by a fake cleaning invoice from a company whose phone number didn't work and the address didn't exist that was dated before we'd even moved out. These agents are criminal. Staff members have been jailed for their dishonesty at this company - just google "Dorse ...
Jun 04,2015
Jun 04,2015
9
people found
this helpful
this helpful
DO NOT RENT WITH THEM!!!! * Rented with them for just 5 months and it was hell! Immediately after the tenancy started they charged us for one thing after another. Everyone I have spoke to who has rented from them before confirmed they too had been victims ...
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May 14,2014
May 14,2014
2
people found
this helpful
this helpful
Totally unhelpful, unsupportive, and left us really deflated after renting a property through these agents.
We were under the impression that we'd have some backup if there were any disagreements with the landlord, however they made no effort to help us with our concerns, directing ...
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What agent could do to change your mind?
Ask about what support they will offer if there are discrepancies in the future. To which they should reply 'we'd be totally useless'Attached Filesnbsp;
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Mar 07,2014
Mar 07,2014
2
people found
this helpful
this helpful
Phoned this agent today, to view a property.
The agent didn't introduce themselves, and gave a hostile attitude throughout the call, tried to arrange a viewing, however was told they only work until 4.45pm, when questioned how a professional working person (one of the many ...
read full review
read full review
What agent could do to change your mind?
Learn some customer service skills, you may well have had some bad tenants, renting your properties but that does mean all tenants will behave this way. Take the massive chip off your shoulder with new customers, luckily there are plenty more agents out there.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
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Complaints Procedure
No procedure set.
Last updated at 4:57 PM 21/06/2019 by Jordan Mclaughl Jordan Mclaugh
