Benham and Reeves Residential Lettings
Beaufort Park, London, NW9
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“The email chain below is fairly self explanatory. B&R ......”

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Feb 20,2014
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By: 'Shreyas'
Feb 20,2014
1 people found
this helpful
The email chain below is fairly self explanatory. B&R are pretty much the worst letting agency I've delt with and I've been a renter since 2005. Apart from my mail/phone exchanges with Adam, I've also tried reaching out to Marc Von Grundherr but to no avail. Spoke to his assistant few times who promised to get things fixed but absolutely no improvement. I think they clearly lack the credentials to be in this business as this has not been my experience ever before in the past.

Adam,

Is there an update from your end on the open items in my email below? Why is it taking so long to get a simple update on things that can get fixed in a day? I'm not sure where the problem is but it cannot possibly take a month or two to figure our the best solution/fix for common house hold issues.

Also, on the window job no one has contacted me from the time you sent your last email? I'm not sure if they are having phone trouble but maybe it would help if you follow up with them to get things moving at their end.

I expect all of these issues to get fixed before end on day tomorrow. Otherwise I would demand that you put me in touch with the landlord so that I can communicate my displeasure and end the lease ASAP.

Shreyas
07515060692




On Tue, Feb 11, 2014 at 9:34 PM, Shreyas Chakravarthy Vasanthkumar wrote:
Adam,

Thanks for the update. I'm travelling from end of day tomorrow and will be back only on 18th. If this is not a big job then I can ask the porter to let them in to get it done.

Also wanted to check with you on the status of some of the other things:

1. Dishwasher - Although they installed the new dishwasher they've not done a proper job of cutting out the wooden panel below hence the dishwasher door cannot be opened fully which means the lower rack cannot be accessed. Nisha had sent a separate email to you earlier and also followed up with the installation company but nothing has moved for over a week.

2. Flush in toilet - The NCS folks are yet to fix the flush in the other toilet

3. Curtain replacement - you'd mentioned that the landlord would require sometime to get his own quote? Hope he's had sufficient time to figure out a cost effective option to have the blinds installed?

4. Sky TV connection- You'd mentioned that the repair work would've happened more than a week back. Is this done? Can I follow up with Sky to get cable in the house?

Look forward to your response on when these will be closed. Thanks.

Shreyas


On Tue, Feb 11, 2014 at 10:24 AM, Adam Cordery (Benham & Reeves Residential Lettings) wrote:
Hi Shreyas,

Hope you're well?

We received a quote from glaze and frame to replace the hinges in the windows ¢â‚¬â€œ my first thoughts were that the rubber seals had perished but they advised that after their visit it's actually the hinges. The landlord gave the go-ahead for the works and I¢â‚¬Ëœve instructed the work this morning and requested a suitable date as to when they will attend.

I've also given them your details to contact you directly and advise a suitable.

Please let me know if you have any questions.

Kind regards




Adam Cordery
Property Manager
Benham & Reeves Residential Lettings
421A Finchley Road
London
NW3 6HJ


Main Tel 020 7319 9740
Fax Tel 020 7319 9741
Website: www.brlets.co.uk


cid:[email protected]

All information is 'Without prejudice' and is the view of the individual and not necessarily the company. This email and any attachments are only for the use of the addressee. It may contain information which is legally privileged, confidential and exempt from disclosure. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying of this communication and its attachments is strictly prohibited. If you received this communication in error, please phone + 44 (0) 207 644 0980 or email: [email protected]

Please consider the environment before printing this e-mail.



From: Shreyas Chakravarthy Vasanthkumar [mailto:[email protected]]
Sent: 28 January 2014 10:49
To: Adam Cordery (Benham & Reeves Residential Lettings)
Cc: Nisha Prabhakar
Subject: Re: Attention Required: Flat 4 William Court, 6 Hall Road

Adam,

Thanks for your prompt email before close of business Monday. I'm providing my responses below:

1. Broken Dishwasher ¢â‚¬â€œ I ordered the new Dishwasher today and it will arrive on Wednesday. This was the earliest available delivery and they will call on Wednesday morning with regards to the delivery time. Once I have this time slot I'll call and update you accordingly.
Response: This is ok as long as we can get this completed on Wednesday
2. Chipped Mirrors in bedroom closet ¢â‚¬â€œ We are still waiting for the landlord's go-ahead on these items.
Response: The chipped mirrors were noted as early as the inventory process so my expectation is that we can get this fixed right away
3. Badly insulated windows in reception and bedroom ¢â‚¬â€œ Glaze and Frame will renew the windows on Wednesday. I'm trying to book this for between 2 and 4pm.
Response: This is ok as long as we can get this completed on Wednesday
4. Curtains to be replaced by blinds ¢â‚¬â€œ I've passed on all the quotes to the landlord for his go-ahead ¢â‚¬â€œ He's just waiting for his contractor to provide a 2nd quote before instruction the work. I've advised we need to get this done asap but its and improvement on the property so we have to allow the landlord time to consider his option.
Response: I do not agree with this for the following reasons. Firstly, Ledian Kuci who let the house promised that the curtains will be replaced by the landlord. Secondly, the curtains are falling apart and hence cannot be considered an improvement.
5. Flush and washbasin sink tap not working ¢â‚¬â€œ Any issues need to be reported to the management directly as they will only respond to emergency calls. NCS have ordered the new shower head and it should arrive by Wednesday. Once it arrives they will book to attend and complete all the repairs.
Response: Thee issue occurred over the weekend and I tried calling your number. The pre-recorded message directed me to NCS and I reached out to them.
6. Unable to get cable TV service in the apartment ¢â‚¬â€œ Community Vision are waiting on Darren the block manager to arrange a Cherry Picker in order to connect the property to the communal sky dish. My understanding is 4 properties are in the same position and that this work is booked for this weekend. I've called Darren on his mobile 4 times today and left a message requesting an update.
Response: This is ok as long as this is completed over the weekend.

Looking forward to getting everything fixed ASAP.


Shreyas


On Mon, Jan 27, 2014 at 5:21 PM, Adam Cordery (Benham & Reeves Residential Lettings) wrote:
Hi Shreyas,

Following on please find listed below the update regarding all the items raised.

1. Broken Dishwasher ¢â‚¬â€œ I ordered the new Dishwasher today and it will arrive on Wednesday. This was the earliest available delivery and they will call on Wednesday morning with regards to the delivery time. Once I have this time slot I'll call and update you accordingly.
2. Chipped Mirrors in bedroom closet ¢â‚¬â€œ We are still waiting for the landlord's go-ahead on these items.
3. Badly insulated windows in reception and bedroom ¢â‚¬â€œ Glaze and Frame will renew the windows on Wednesday. I'm trying to book this for between 2 and 4pm.
4. Curtains to be replaced by blinds ¢â‚¬â€œ I've passed on all the quotes to the landlord for his go-ahead ¢â‚¬â€œ He's just waiting for his contractor to provide a 2nd quote before instruction the work. I've advised we need to get this done asap but its and improvement on the property so we have to allow the landlord time to consider his option.
5. Flush and washbasin sink tap not working ¢â‚¬â€œ Any issues need to be reported to the management directly as they will only respond to emergency calls. NCS have ordered the new shower head and it should arrive by Wednesday. Once it arrives they will book to attend and complete all the repairs.
6. Unable to get cable TV service in the apartment ¢â‚¬â€œ Community Vision are waiting on Darren the block manager to arrange a Cherry Picker in order to connect the property to the communal sky dish. My understanding is 4 properties are in the same position and that this work is booked for this weekend. I've called Darren on his mobile 4 times today and left a message requesting an update.

I understand that you would like these addressed asap but many of these repairs are dependent on part which have been order. So please can you allow me till Friday to have these items completed and I assure you we will be able to draw a line under all these issues raised.


Kind regards




Adam Cordery
Property Manager
Benham & Reeves Residential Lettings
421A Finchley Road
London
NW3 6HJ


Main Tel 020 7319 9740
Fax Tel 020 7319 9741
Website: www.brlets.co.uk


cid:[email protected]

All information is 'Without prejudice' and is the view of the individual and not necessarily the company. This email and any attachments are only for the use of the addressee. It may contain information which is legally privileged, confidential and exempt from disclosure. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying of this communication and its attachments is strictly prohibited. If you received this communication in error, please phone + 44 (0) 207 644 0980 or email: [email protected]

Please consider the environment before printing this e-mail.



From: Adam Cordery (Benham & Reeves Residential Lettings) [mailto:[email protected]]
Sent: 27 January 2014 10:05
To: 'Shreyas Chakravarthy Vasanthkumar'
Cc: 'Nisha Prabhakar'
Subject: RE: Attention Required: Flat 4 William Court, 6 Hall Road

Hi Shreyas,

Sorry if I caused any further confusion but all the contractors were closed by the time we spoke on Friday and my intention was to give you an update this morning as to when these issues will be resolved. I'm in the process of getting these issues sorted now and will be in touch shortly.

Kind regards




Adam Cordery
Property Manager
Benham & Reeves Residential Lettings
421A Finchley Road
London
NW3 6HJ


Main Tel 020 7319 9740
Fax Tel 020 7319 9741
Website: www.brlets.co.uk


cid:[email protected]

All information is 'Without prejudice' and is the view of the individual and not necessarily the company. This email and any attachments are only for the use of the addressee. It may contain information which is legally privileged, confidential and exempt from disclosure. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying of this communication and its attachments is strictly prohibited. If you received this communication in error, please phone + 44 (0) 207 644 0980 or email: [email protected]

Please consider the environment before printing this e-mail.



From: Shreyas Chakravarthy Vasanthkumar [mailto:[email protected]]
Sent: 25 January 2014 10:50
To: Adam Cordery (Benham & Reeves Residential Lettings)
Cc: Nisha Prabhakar
Subject: Re: Attention Required: Flat 4 William Court, 6 Hall Road

Adam,

Thanks for calling me last evening. Based on our discussion, I was expecting feedback from you before close of business Friday, January 24 regarding when all the problems that have remained unattended to from the time the last email was written to you. I'm yet to receive any communication from you which is frankly very frustrating. We are living in a house with less than adequate amenities (as defined in the contract) and yet keeping up our end of the bargain and promptly coughing up a tidy sum for rent every month.

As expressed earlier, getting these things fixed by Thursday of next week is an abysmal response to issues that were reported on January 7th and totally insufficient. I would expect to be compensated for all inconveniences caused and not be charged rent for the next month and have all these issues fixed immediately. For your easy reference, here's a list of issues that remain unfixed:

1. Broken Dishwasher
2. Chipped Mirrors in bedroom closet
3. Badly insulated windows in reception and bedroom
4. Curtains to be replaced by blinds
5. Flush and washbasin sink tap not working (reported to NCS last weekend and no response)
6. Unable to get cable TV service in the apartment

Shreyas


On Tue, Jan 7, 2014 at 4:35 PM, Adam Cordery (Benham & Reeves Residential Lettings) wrote:
Hi Nisha,

Thank you for your email and please find the updated listed below:

Point 1 & 2 ¢â‚¬â€œ A company called NCs will be in touch about attending and resolving both issues.

Point 3 & 4 ¢â‚¬â€œ The landlord has given me the go-ahead to get some quote to replace the curtains with blinds. I've asked In:style to attend and quote for the work and they will be in touch regarding a suitable time.

Point 5 ¢â‚¬â€œ NCS and In:style will both quote to replace ¢â‚¬â€œ These were noted on the inventory so it's not something that can be attributed against your deposit.

Point 6 ¢â‚¬â€œ I've chased Community Vision for their solution/quote to resolve the television problem. I will update you as soon as I hear from them on how to resolve the fault.

Please let me know if there is anything else.

Kind regards




Adam Cordery
Property Manager
Benham & Reeves Residential Lettings
421A Finchley Road
London
NW3 6HJ


Main Tel 020 7319 9740
Fax Tel 020 7319 9741
Website: www.brlets.co.uk


cid:[email protected]

All information is 'Without prejudice' and is the view of the individual and not necessarily the company. This email and any attachments are only for the use of the addressee. It may contain information which is legally privileged, confidential and exempt from disclosure. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying of this communication and its attachments is strictly prohibited. If you received this communication in error, please phone + 44 (0) 207 644 0980 or email: [email protected]

Please consider the environment before printing this e-mail.



From: Nisha Prabhakar
[Sent: 06 January 2014 12:31
To: [email protected]
Cc: Shreyas chakravarthy; [email protected]
Subject: Attention Required: Flat 4 William Court, 6 Hall Road
Importance: High

Hi Adam,

Good morning and Happy new year! My name is Nisha. I am Shreyas's wife, who has leased Flat 4 in William Court at 6 Hall Road from your realty. My 1 year old daughter and I just relocated to London from America yesterday to join Shreyas in our new home.

I am writing to you to draw your attention to several things broken and not working in the house, which are extremely urgent and need to be fixed:

1. Dishwasher leaking: we started using the dishwasher for the first time and noticed that it is leaking. Water falls on the floor during the process.

2. Hand shower head not working: the hand shower head in the master bathroom is not working.

3. Cold wind through the windows: there is a terrible draft of cold air through the living room and guest bedroom windows. No amount of heat can warm up the room, while the cold breeze is cog through. We are unable to use one bedroom to sleep at night. I think the insulation on those 2 windows need to be fixed.

4. Curtains falling apart: the curtains in all the rooms are simply falling apart. Many don't have the rings and are broken. I am given to understand that we were to get new curtains or blinds installed.

5. Broken mirrors in the wardrobes: both the mirrors fixed on the wardrobes are cracked. Please replace these.

6. No cable connection to this flat: we understand from SKY TV that there is cable connection that can reach flat 4. This is a big disappointment to us not to have TV. We would like your help in coordinating with the flat owner to secure the required permissions to get the TV connection.


As you can see, all of the above items are very urgent and I look forward to hearing from you at the earliest. Thanks in advance for your help as we settle into our new home.

Thanks,
Nisha
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Thanks Frank, good to hear your feedback of how happy you have been with the service from Sam and the team at our Beaufort Park branch. Having a branch on-site at the development means we mostly have more properties than other agents so don't hesitate to ask your friends to get in touch if they also need a property to rent in Colindale. Regards, Marc von Grundherr, Director ...

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I phoned Rahim on Friday morning and he was able to arrange a viewing for later that afternoon. he was very professional and I can't recommend him enough. he made the process very easy and he sorted out the whole process very quickly....
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This is absolutely significant to me to leave reviews. My tenancy agreement started on Tuesday the 13th of July and I was handed the keys from the letting agency on the 14th of July. So I am now commenting two months after it started to ...
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Thanks Ms Bertrand, very nice to read your positive feedback and hear how our Beaufort Park lettings team went the extra mile for you. I hope your tenancy is progressing well. Warm regards, Marc von Grundherr, Director ...

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What a great job... I was concerned using an agent on site as I feared I would not be given a lot of choice but its quite the opposite as they were able to show me 10 flats and because it's all so close it only ...
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Hi Benjamin, thanks very much for your review. Glad we managed to find you the right apartment to rent at Beaufort Park and we sorted out your concerns before you moved in. Kind regards, Marc von Grundherr ...

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Sep 26,2017
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It is our pleasure to provide a review. Yet another fast, efficient and smooth tenancy agreement closed for us in 5 days. Very appreciative for a job well done to Mr Sam Shah and his team from Benham & Reeves at Beaufort Park. Always the best....
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Thanks very much for this lovely feedback about Sam and the good service you received from our Beaufort Park lettings branch, we do appreciate you taking the time to do this and I will ensure your comments are passed on to the Colindale team. Many thanks, Marc von Grundherr, Director ...

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Sep 19,2017
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Sep 19,2017
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I had a very rewarding experience with Sam and Benham and Reeves. Sam went out of his way to ensure I got my flat rented out within 24 hours. Anne was very helpful and super efficient. I highly recommend them and will definitely use them again....
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By: Marc von Grundherr
Sep 19, 2017
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Hi Joseph, I'm glad we let your apartment at Beaufort Park so quickly and that you were very satisfied with the service you received from Sam and the team. Whilst we can't guarantee to let a property in 24hrs, we do manage this quite frequently such is the popularity of this property development! Thank you very much for taking the time to review us so positively. Kind regards, Marc von Grundherr, Director ...

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Sep 18,2017
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By: 'Jerry'
Sep 18,2017
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Sam was really a great help when we were looking for a flat. He helped us shortlist the best ones and arranged for viewings on a Saturday afternoon and a second viewing on Sunday as my partner was travelling a lot. The Admin was quick ...
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By: Marc von Grundherr
Sep 18, 2017
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Thanks Jerry, Sam has been managing our Beaufort Park lettings branch since it opened on-site at the development in 2010 and its great to hear he is maintaining the service standards you expect. I wish you a successful tenancy. Kind regards, Marc von Grundherr, Director ...

“I cannot thank these 2 guys enough for what they have ......”

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Sep 14,2017
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By: 'Asha'
Sep 14,2017
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I cannot thank these 2 guys enough for what they have done for us. I just moved in to my property and the flat was not cleanedl.. I was very disappointed at first. I called Sam and he explained the owner had said he would clean ...
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By: Marc von Grundherr
Sep 18, 2017
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Thanks Asha, I'm grateful for the positive feedback you have given regarding the service our lettings team have provided. Having a lettings branch on-site at Beaufort Park means we can react quickly when needs arise and it is good to read that we sorted out your flat clean to your satisfaction. I wish you well with your tenancy. Kind regards, Marc von Grundherr, Director ...

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Sep 13,2017
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By: 'Tom'
Sep 13,2017
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Rajib did a great job in finding us the flat - he was really helpful and responsive. Sam has been great to liaise with and was very helpful and friendly throughout the 2 years we lived in this flat. If there was ever a problem, it ...
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By: Marc von Grundherr
Sep 18, 2017
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Thank you for your kind feedback Tom, we really appreciate it and wish you all the best for your next move. Kind regards, Marc von Grundherr, Director ...

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Sep 13,2017
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Sep 13,2017
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Just amazing, no jokes! We could not be happier with the care and attention from Sam and Anne in the Beaufort Park office. Their professional, yet friendly service and knowledge of the development helped us complete everything so quickly and amazingly being able to call ...
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Comment on agent fees
You get what you pay for. The fees which Benham and Reeves charge are reasonable, fair, and value for money from my perspective”
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By: Marc von Grundherr
Sep 19, 2017
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Hi Patrick, so good to read your positive feedback here and thank you for rating our fees as reasonable, its really good to know that believe you have had "value for money". Will pass on your gratitude to Sam and the team. Kind regards, Marc von Grundherr, Director ...

“Nice change to work with a broker who actually cares. ......”

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Sep 12,2017
Minithumbup
By: 'David'
Sep 12,2017
1 people found
this helpful
Nice change to work with a broker who actually cares. While Rajib was great dealing with finding me a flat, it was dealing with the issues after I moved in which counted. The bed was still there on checkin and the shower wasn't working. But ...
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Comment on agent fees
Half cost of Foxtons where I rented last time
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By: Marc von Grundherr
Sep 22, 2017
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Hi David, thanks very much for your comments but even I am amazed we got a plumber to you within 10 minutes: that is good! Very glad to hear you are happy with the service that our Beaufort Park branch is providing. Good luck with your tenancy. Kind regards, Marc von Grundherr, Director ...

“Extremely slow maintenance service. Lack of update & I don't understand ......”

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Mar 03,2017
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By: 'Jong'
Mar 03,2017
0 people found
this helpful
Extremely slow maintenance service. Lack of update & I don't understand why the staff told a lie that he has already places a work order. Very focused on foreign investors/ Landlord not tenants. Never recommend this agent....
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Comment on agent fees
Horrible.
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“AVOID at all costs! As a landlady, I have found ......”

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Nov 10,2016
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By: 'RH'
Nov 10,2016
0 people found
this helpful
AVOID at all costs! As a landlady, I have found the service to be atrocious, almost non existent, the staff members are devious, crafty and deliberately make any excuse to squeeze as much money as they can from you. Most of the staff don't know ...
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Comment on agent fees
Extremely high, always taking money from you, even get a piece when you decide to sell your property, for nothing!
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By: Marc von Grundherr
Nov 14, 2016
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Riva, we have already resolved this with you some weeks ago so it is disappointing to see you posting such a spiteful review. We can't apologise for having Terms & Conditions of Business – they are there to protect both tenants and landlords. Marc von Grundherr, Director ...

“I used this agent for about a year and at ......”

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Jul 04,2015
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By: 'Mr'
Jul 04,2015
2 people found
this helpful
I used this agent for about a year and at the end was very disappointed , lack of communication , did not monitor my tenant & my house stunk of weed ...would never use them again ! When I questioned Sam his attitude was rotten honestly thought he owned ...
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By: Marc
Jul 06, 2015
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I've investigated this and believe this is a fake review, possibly by another agent. We don't have any Landlords at Beaufort Park with the name Mr A Costas nor have we had any reports of properties being misused in the way prescribed in this review. As ARLA members and appointed agents by the developer and with an on-site branch at the development concluding many hundreds of successful lets at Beaufort Park, I can only presume this is an attempt to try and tarnish our good reputation. A pro ...

“I moved from Germany to London. The first thing you ......”

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Dec 16,2014
Minithumbup
By: 'Best'
Dec 16,2014
0 people found
this helpful
I moved from Germany to London. The first thing you learn is that many agencies are unreliable. You call them, you write an email, but you don't get a call back. They promise you to make a reservation for an apartment. You fly to London ...
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“Thanks for the very professional manner in which the letting ......”

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Dec 01,2014
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GEORGINA
By: 'JOHN'
Dec 01,2014
1 people found
this helpful
Thanks for the very professional manner in which the letting of our apartment is handled. Your Beaufort Team did a timely and excellent job. The whole letting process was quick and hassle free. Thanks and best regards...
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By: Marc
Dec 05, 2014
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Fantastic, thanks very much for reviewing us so glowingly, we are very glad to hear that the whole process was hassle free, this is one of our core objectives for providing good service. Kind regards, Marc von Grundherr, Director ...

“They are extremely helpful and friendly when I encountered problem ......”

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Nov 17,2014
Minithumbup
By: 'David'
Nov 17,2014
2 people found
this helpful
They are extremely helpful and friendly when I encountered problem related to tenancy issues. Besides, they are also very efficient and professional that I could totally rely on them....
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By: Marc von Grundherr, Lettings Director
Nov 17, 2014
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Dear David. Thank you for leaving the review. We work very hard to offer a highly professional service and believe it is this effort which sets us apart from our competitors. Our procedures have been refined over a very long period to help us be more efficient for our Landlords. Thank you once again. Marc von Grundherr ...

“I have known Sam Shaw and his colleagues for almost 3 ......”

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Nov 07,2014
Minithumbup
By: 'Dr.George'
Nov 07,2014
3 people found
this helpful
I have known Sam Shaw and his colleagues for almost 3 yrs especially Sam. He is very professional and very reliable and has been very polite. I have found his service excellent he always respond to your calls very promptly and helps to solve any problems ...
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“Sam and his Team were fantastic, very friendly and prepared ......”

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Nov 05,2014
Minithumbup
By: 'Amrish'
Nov 05,2014
3 people found
this helpful
Sam and his Team were fantastic, very friendly and prepared to go the extra mile to deliver value and service. Excellent communication and hassle free letting....
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By: Marc
Nov 05, 2014
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Thank you Amrish for your positive rating of our Beaufort Park lettings team, we are very glad to hear you received good service and that communication was clear and hassle free. Kind regards, Marc von Grundherr, Director ...

“The overall service of rajib was good. He would respond ......”

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Nov 04,2014
Minithumbup
By: 'Darwish'
Nov 04,2014
2 people found
this helpful
The overall service of rajib was good. He would respond to emails and phone calls for any enquires i had very quickly. He helped me with finalising the paper work pretty fast in order for me to move in asap....
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By: Marc
Nov 05, 2014
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Thank you Darwish for taking the time to review our service, I am very glad to hear our Beaufort Park lettings team were efficient and effective in helping you find the right rental property. We wish you a very happy tenancy. Marc Von Grundherr, Director ...

“Rajib was our letting agent whilst looking for a property ......”

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Oct 31,2014
Minithumbup
By: 'Leda'
Oct 31,2014
3 people found
this helpful
Rajib was our letting agent whilst looking for a property to rent in the Beaufort Park development. I found Rajib to be an excellent agent, always willing to help with my many queries, very easily accessible and striving to find myself and my partner a ...
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“Rajib was efficient, personable and thoroughly professional in all my ......”

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Oct 31,2014
Minithumbup
By: 'simon'
Oct 31,2014
1 people found
this helpful
Rajib was efficient, personable and thoroughly professional in all my dealings with him. He provided regular updates and was prompt in returning my calls throughout the process. There was a delay of around a week between my making an offer and the landlord accepting it, ...
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By: Marc
Nov 05, 2014
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Thank you Simon for taking the time to give a detailed review of the service you have received from our Beaufort Park lettings team and I have noted your comments about our referencing provider. I will investigate this to help improve our service in future. Thanks, Marc Von Grundherr, Director ...

“I rented a property from these people & I returned the ......”

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Sep 12,2014
Minithumbdown
By: 'Mr'
Sep 12,2014
1 people found
this helpful
I rented a property from these people & I returned the flat clean and tidy but still they never fully returned my deposit , Sam said ' ohh it's a different dept " he was not helpful & was only looking to charge me silly amounts of money for ...
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What agent could do to change your mind?
Be honest
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By: Simran P
Sep 29, 2014
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Hi Mr Liu, we have a dedicated deposits department and I will be happy to investigate this matter if you can please email me at [email protected] or call me on 020 7319 9740. Simran Prasad, Director of Property Management ...

“I first met Sam about 3 years ago in the process ......”

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Aug 26,2014
Minithumbup
By: 'Salman'
Aug 26,2014
2 people found
this helpful
I first met Sam about 3 years ago in the process of letting my property and have found him to be knowledgeable, helpful, friendly and efficient. He has helped to overcome a difficult situations with a tenant and went beyond the call of his duty to ...
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By: Marc von G
Sep 12, 2014
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Thanks Mr Khan, we are very pleased to hear you received good service from our Beaufort Park lettings team, thank you for taking the time to tell us and we wish you well with the tenancy. Marc von Grundherr, Director ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Benham and Reeves Residential Lettings, London NW9 5FW



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