87% sales valuation accuracy
93% sales fee satisfaction
Feb 14,2014
Feb 14,2014
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Shannon was fantastic, to be honest the first professional letting agent (and this applies to Prospect as well as agency) I have met. She was not only courteous and very nice, but she knew what she was talking about. She knew the property in and out, she could answer all questions, she always replied to any queries very quickly, we had the overall feeling that our case is in good hands and things are progressing as expected. Other letting agents we dealt with from other companies had no idea about the property, during viewings they mostly were playing/texting/browsing on their smartphones, and it was clear they are not that much interested as someone eventually will anyway rent the property. Shannon from Prospect was different, and she raised the reputation towards her profession for us.
On the negative side: Pricing at Prospect is not justified in my opinion. They charge administrative fees based on the rent rate. Well, let's just check what administration is required: Letting agent petrol usage, time and efforts, phone calls, paying a referencing agency, set up the legal documents (contract), let utility providers know about the change of occupiers. The same efforts are required if you rent a 1 bed flat or if you rent a mansion. Therefore I do not think it is justified to pay more if you rent a more expensive property. In general I do not agree with the whole process in the UK of charging the tenants, as the tenant will pay the rent, and the landlord has to pay already for advertising and managing the lettings. It is the landlord's interest to have his/her property rented out, hence paying a nice sum for agencies to let it out. Why do tenants have to pay extra money besides the rent? I as a tenant do not advertise and do not use any services, I just follow instructions, send documents, rent and pay, so I also put in a lot of efforts in the process. But this comment is just on the whole system how wrong it is. As for Prospect, I think they could set a fix price in this faulty system to charge tenants, as indicated above, they need to put in the same efforts no matter how expensive the property is.
On the negative side: Pricing at Prospect is not justified in my opinion. They charge administrative fees based on the rent rate. Well, let's just check what administration is required: Letting agent petrol usage, time and efforts, phone calls, paying a referencing agency, set up the legal documents (contract), let utility providers know about the change of occupiers. The same efforts are required if you rent a 1 bed flat or if you rent a mansion. Therefore I do not think it is justified to pay more if you rent a more expensive property. In general I do not agree with the whole process in the UK of charging the tenants, as the tenant will pay the rent, and the landlord has to pay already for advertising and managing the lettings. It is the landlord's interest to have his/her property rented out, hence paying a nice sum for agencies to let it out. Why do tenants have to pay extra money besides the rent? I as a tenant do not advertise and do not use any services, I just follow instructions, send documents, rent and pay, so I also put in a lot of efforts in the process. But this comment is just on the whole system how wrong it is. As for Prospect, I think they could set a fix price in this faulty system to charge tenants, as indicated above, they need to put in the same efforts no matter how expensive the property is.
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Feb 18, 2014
Thank you for your comment, customer service is very important to us so its great to hear you had such a fantastic experience with us.
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10th Feb 2023
reviewed by 'Sharon'
22nd Dec 2020
reviewed by 'Dorota'
25th Feb 2020
reviewed by 'peter'
11th Jul 2019
reviewed by 'Philippa'
13th May 2019
reviewed by 'almostatenant'
Opening Hours
Address
Prospect Estate Agency
36 High Street
Bracknell
Berkshire
RG12 1LL
01344 869 169
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 87% | 93% | £60,000 | £485,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 83 | 2 | 250 | 12 | 75 | 5 | 79 | 0 | 17 | 4 |
Areas covered
- RG12
- Bracknell
- RG42
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 10,2023
Feb 10,2023
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The staff at Prospect Bracknell have all been professional and reliable throughout the whole process of selling my house. It wasn’t always straight forward and was stressful at times but Connor, Bekah, Ricky and two lovely people who showed buyers around the house. I ...
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Jun 12,2021
Jun 12,2021
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Very bad experience with prospect lettings agency. They are only interested in taking the fees, not in providing a good service. Cannot assess tenants properly, and put awful people in who then terrorise the neighbours. They then will not take action when they have done ...
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Dec 22,2020
Dec 22,2020
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Terrible level of customer service.
I have dealt with Anna and Tristan and both of them were unprofessional, incompetent and unresponsive.
I had to go back and forth between them and the landlord to sort out their error. I had to constantly call them due ...
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Feb 25,2020
Feb 25,2020
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Having never entered the letting market previously I was lucky enough to deal with your team and in particular, Chase Jacobs. His help and service was always 1st class and he always provided prompt information as well as answering all my questions in a professional ...
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Jul 11,2019
Jul 11,2019
2
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I've recently used Prospect to sell my house in Bracknell. The process didn't start brilliantly with some very pushy sales tactics from the assistant manager. I decided to go with Prospect as they were the only viable option for me. I was really pushed into ...
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May 13,2019
May 13,2019
1
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Incredibly hogh, non-justifiable tenant so-called referencing fees. To run a credit check (a few quid), allegedly 'set up' the tenancy (10 min job), their pro rata rate equally £2103 per hour. Yes, more than 3 top barristers combined. Landlords - they refuse tenant offers whereby a tenant wishes ...
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Comment on agent fees
Bad is an understatement.
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Mar 23,2019
Mar 23,2019
2
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We rented from Prospect lettings in Bracknell.
We were pre-warned of the horrors, but decided to go ahead anyway.
Never again. To sum up in words; unprofessional, incompetent, useless. The list goes on...
Boarderline criminal charges for doing nothing. The property was in an awful ...
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Comment on agent fees
Over the top, excessive, greedy
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Feb 22,2019
Feb 22,2019
2
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Please please please!! AVOID Prospect Estate Agency. I have been rented from 3 estate agents this was the 4th one and had an unbelievably bad experience. Once you have done the payment to secure the property, that's it, for them you are not exist anymore. You ...
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Comment on agent fees
For renting a property they charge nearly £900 for admin fee but they don't do any of the work. They pass it other companies at the end.
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Jan 29,2019
Jan 29,2019
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Avoid this estate agents like the plague!
We requested both a sales and rental valuation for our property which was confirmed for Monday 28 January at 12:00 pm. The time came and went and not even a courtesy call to say they were not going to attend. ...
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Feb 14,2018
Feb 14,2018
1
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I have been using Prospect for years but due to the fabulous service of Elizabeth Savery. Unfortunately she is unwell (get well soon!!) and since then I get to experience the terrible level of service that many others speak of! Rude, unresponsive, unhelpful are just ...
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Mar 14, 2018
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This was posted to Bracknell Branch! it should be Reading branch!! Still waiting for a simple call from the agent taking over from Elizabeth! This branch is going downhill...fast! ...
Dec 09,2017
Dec 09,2017
0
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Honestly couldn't be happier with the services Darren provided, friendly, open, and found a buyer for our property within 45 mins of leaving after the valuation!!
Answers emails at ridiculous times of night and knows our situation inside out.
Couldn't recommend him enough...
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Comment on agent fees
Fair fees
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Jan 09, 2018
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Many thanks for the recommendation ...
Dec 05,2017
Dec 05,2017
2
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Shocking service! As a landlord you'd expect them to be able to hand a set of keys back to you at the end of a tenancy, not having to call up the Reading, Bracknell and Wokingham branches and going inbetween each of them to collect ...
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Jan 09, 2018
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In order for us to respond please contact us direct [email protected] ...
Nov 13,2017
Nov 13,2017
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I have dealt with Prospect twice now, in total my properties have spent less than three weeks on the market before achieving 'sold'. They have kept me aware of how they are going to achieve a sale for me and how the whole team are ...
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Comment on agent fees
Welll - who wants to pay fees? If you’re going to pay them then you want the service that I have outlined above - I do not begrudge the fee to Prospect at all. They also recognised me as a returning customer and adjusted the fee to reflect this.
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Jan 09, 2018
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Thank you for sharing your positive experiences with Darren and for the recommendation. ...
Nov 13,2017
Nov 13,2017
0
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After being quoted some ridiculous fees from haart and Romans, I rang Prospect. Darren came to value my flat and I was very pleased with the valuation and estate agents fees quoted. My property was quickly put on the market and sold within a couple ...
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Comment on agent fees
Very reasonable compared to quotes I had from haart and Romans
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Jan 09, 2018
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Sep 08,2017
Sep 08,2017
2
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this helpful
After suffering the most unbearable stress the past 4 days due to our buyers pulling out of our purchase, we were contacted by Darren Winter who after speaking to on numerous occasions throughtout our first sale of our house contacted us regularly to see if him ...
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Comment on agent fees
Extremely good rates agreed
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Aug 07,2017
Aug 07,2017
2
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On initial Letting of the property, Prospect were great.
At the end of each tenancy I found Prospect challenging to deal with. When there is any negative news or questions, I find I've had to chase repeatedly and still not received a response to date.
...
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Comment on agent fees
I had no issues with the Fees but I would expect to have seen value for what I was paying.
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Jul 14,2017
Jul 14,2017
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As a new client(landlord) to the rental market, i wish to express my honest opinion about all the staff at Prospect Bracknell. £They 'held my hand' all through the journey from day one.
£
Prospect sent tenants that i feel were all suitable applicants to ...
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Comment on agent fees
Good
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May 08,2017
May 08,2017
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Prospect were one of a number of agents that we saw when selling our house, they came across really well and we decided to go with them and one other agent.
the photos were excellent and the write up of the house was also really ...
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Comment on agent fees
The fees were reasonable
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Apr 21,2017
Apr 21,2017
0
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Tristan was very professional from the start and he took my needs and wishes into consideration. Because I was relocating to the area, he understood that I needed to find a house quickly so he arranged for me to see a number of properties within ...
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Comment on agent fees
The fees are probably average in comparison to most other agencies
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Apr 24, 2017
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Thank you for the positive comments. ...
Apr 13,2017
Apr 13,2017
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Tristan has been a star! I was looking for a property to rent with very specific criterias and a very restrictive timeline, plus I was living 3 hours drive from Bracknell which made everything even more challenging.
Since I first contact Prospect, Tristan has been in ...
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Comment on agent fees
The prices are high, however there is not much difference from other agencies. However for the service I have recieved I was more than happy to pay the requested fee.
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Mar 10,2017
Mar 10,2017
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Absolutely fantastic experience. Callum listened to what we wanted, needed, and could afford, then made the magic happen. He was readily available, personable, and very helpful. He made the entire process smooth and was there every step of the way without being pushy or overbearing. ...
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Mar 16, 2017
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Thank you for the five stars and the recommendation. ...
Aug 02,2016
Aug 02,2016
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It has been a pleasure to deal with both Tom and Colin from start to finish of the whole process, thank you again!...
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Aug 02, 2016
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Thank you for the five star review ...
Aug 01,2016
Aug 01,2016
1
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We initially selected a different agent which didn't work out but since changing to Prospect regretted the initial decision, they have been excellent in their approach, diligent in their contact and updates and generally very professional....
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Comment on agent fees
Comparable to others, no real comment either way.
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Aug 01, 2016
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Thank you for the five stars ...
May 17,2016
May 17,2016
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Shannon is friendly, positive and efficient. She responded to our emails quickly and made us feel like everything was being taken care of....
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May 18, 2016
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Thank you for the five stars. ...
Apr 27,2016
Apr 27,2016
0
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We can recommend Prospect, and Ryan Tucker, to anyone wishing to sell their home. We have been very impressed with Ryan from the initial valuation through to the successful, and very speedy, sale of our house. He has been professional, amiable, hard working, easily contactable (...
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Comment on agent fees
The fee's are high, however we feel they represent good value as we managed to get over the asking price.
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Apr 28, 2016
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Thank you for the recommendation and for sharing your positive experience with Ryan. ...
Apr 25,2016
Apr 25,2016
0
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Your buyer has pulled out are the words every home owner selling their house dreads and the whole chain falls over! I contacted 3 main estate agents, Darren Winter of Prospects was one. Almost immediately, Darren and his whole team leaped into action and had viewings ...
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Comment on agent fees
good
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Apr 25, 2016
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Thank you for sharing your positive experience. ...
Apr 04,2016
Apr 04,2016
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Olivia has been absolutely fantastic from stage one and it has been a pleasure to meet her and sorting out our tenacy. She is happy to get anything sorted and does not leave work till its done. She is a credit to your company....
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What agent could do to change your mind?
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Apr 11, 2016
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Thank you for the positive comments and the five stars. ...
Mar 22,2016
Mar 22,2016
0
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Shannon is very friendly, helpful and efficient. Great customer service. She organized the viewings ( 3 in one day) very quickly.
Extremely efficient, helpful and always willing to answer my every query. A pleasure to work with and I will definitely be doing so again in the ...
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Mar 24, 2016
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Thank you for the five stars and the recommendation. ...
Mar 07,2016
Mar 07,2016
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Both Ryan and Colin have been amazing right from our first call for a valuation to the sale of our property. They have both worked hard to sell our property and to find us a new home. I'm sure their hard work and professionalism will ...
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Comment on agent fees
Good
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Mar 08, 2016
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Thank you for the recommendation ...
Mar 07,2016
Mar 07,2016
1
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As a homeowner and a landlord I have used Prospect over the last 6 years and they have always provided an outstanding service no need to go to other agencies when you are with Prospect. I would recommend to anyone with confidence.
Thank you for all ...
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Comment on agent fees
Average
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Mar 08, 2016
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