0% lettings valuation accuracy
63% lettings fee satisfaction
Jan 26,2014
Jan 26,2014
3
people found
this helpful
this helpful
My 31year old son, a high-flier at work, tremendously respected and much loved by all who knew him, the tenant of this property, died alone and unexpectedly in the flat in November 2013.
Chancellors have, unlike every other organisation I have had to deal with in winding up my son's affairs, been consistently crassly insensitive, inefficient and possibly exploitative in their dealings with me and my family at a time of huge shock and grief. Despite our distress, we cleared the flat of all my sons furniture and effects, and paid for professional cleaning within 4 weeks, despite being assured there was no hurry, only to have the keys demanded peremptorily immediately that day, with no warning at all, at a time that was totally inconvenient.
The catalogue of my grievances with Chancellors is too long to write all here, but also involves a grossly unreasonable charge for replacing the internal front door (the police had to break in), frequent failure to phone us back when promised, attempts to charge us again for cleaning, etc., together with an attitude which shows complete lack of care for people who have just been bereaved.
Chancellors have, unlike every other organisation I have had to deal with in winding up my son's affairs, been consistently crassly insensitive, inefficient and possibly exploitative in their dealings with me and my family at a time of huge shock and grief. Despite our distress, we cleared the flat of all my sons furniture and effects, and paid for professional cleaning within 4 weeks, despite being assured there was no hurry, only to have the keys demanded peremptorily immediately that day, with no warning at all, at a time that was totally inconvenient.
The catalogue of my grievances with Chancellors is too long to write all here, but also involves a grossly unreasonable charge for replacing the internal front door (the police had to break in), frequent failure to phone us back when promised, attempts to charge us again for cleaning, etc., together with an attitude which shows complete lack of care for people who have just been bereaved.
What agent could do to change your mind?
Some staff training in handling bereaved relatives should be essential. Hopefully it's a rare occurrence, but it must happen sometimes that tenants die.Attached Filesnbsp;
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Feb 17, 2014
On behalf of Chancellors I am sorry for your loss; we appreciate that this is a very difficult time for you and our staff should be aware of the sensitivity surrounding a bereavement and look to assist in any way possible. I understand that the door required immediate securing and an emergency contractor had to be sourced to attend the property that day to make it safe and secure. I am sorry to hear that we requested the keys back at a difficult time for you; our local office would have been happy to work around your schedule if required. We value such feedback from our customers and if you’d like to contact us at directors@chancellors with further details of this particular issue we’d be happy to investigate further.
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Opening Hours
Address
Chancellors
14 High Street
Abingdon
Oxfordshire
OX14 5AX
01235 524505
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 63% | £625 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 4 | 6 | 2 | 1 | 2 | 2 | 0 | 3 |
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Aug 11,2022
Aug 11,2022
0
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Dealing with Chancellors has been so easy. From the outset Lisa has been extremely helpfulI. I found Lisa to be very patient whilst I considered my options and once I made my mind up to sell she has been excellent - keeping me informed of ...
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Jul 19,2022
Jul 19,2022
0
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I think chancellors are a kind caring and efficient estate agents and Tom baker is the best by far really lovely guy and brilliant customer relations...
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Jun 21,2022
Jun 21,2022
0
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It's not easy to find a suitable family home in the Oxford area but thanks to George Giannoulis it worked out really nice.
George was super responsive and very helpful with all our requests....
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Jun 10,2022
Jun 10,2022
0
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Mr. George has helped us find the perfect house in a very limited time. Chancellors has an exceptionally tranquil process flow in regards to tenancy and that makes it very easy for us to decide the right home....
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Jun 10,2022
Jun 10,2022
0
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George was amazing and helpful. Very professional. Helped me through the journey to rent the property and agreement. 5 star service....
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Jun 10,2022
Jun 10,2022
0
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George has been extremely helpful in both helping us find a property to rent and helping us with all the processes involved. This has made the renting process much less stressful and more straightforward. Thank you....
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Jun 10,2022
Jun 10,2022
0
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Friendly and efficient estate agents. Thoroughly happy with the service provided. Always had an update on the progress towards sale and purchase...
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Jun 10,2022
Jun 10,2022
0
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George was extremely thorough and reliable throughout the successful process. He was very clear and detailed in his communication which was highly appreciated....
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Mar 29,2022
Mar 29,2022
1
people found
this helpful
this helpful
Prospective buyer here. They keep old listings on their website and Rightmove. They do not answer the phone nor reply to our emails for visit requests. Terrible....
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Mar 29,2022
Mar 29,2022
0
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Prospective buyer here. They keep old listings on their website and Rightmove. They do not answer the phone nor reply to our emails for visit requests. Terrible....
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Oct 03,2020
Oct 03,2020
2
people found
this helpful
this helpful
I advise any potential renters to avoid using Chancellors!!! Trying to rent a property with them has been absolute chaos. We completed the paperwork straight away and we’re referred to a reference company called ‘Canopy’ to process our references. Well, Canopy I’m not ...
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Jan 17,2020
Jan 17,2020
1
people found
this helpful
this helpful
We have let our property out through this company for over 8 years but have had so many problems with the administration of the tenancy's. They are extremely unorganised and unprofessional....
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Nov 11,2019
Nov 11,2019
0
people found
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I have recently purchased a property from chancellors and there service has been to a very high standard, customer service is great and always able and on time for house visits as required, Alex is a true professional and was a pleasure to liaise and ...
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Nov 23,2018
Nov 23,2018
0
people found
this helpful
this helpful
After an incredible and attentive start to our buying process, the momentum and attention to detail in noticeably diminished.
As first time buyers (and foreign), we are unfamiliar with all the legal terms and their meanings, and as such expected to have guidance and explanations ...
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Sep 11,2018
Sep 11,2018
3
people found
this helpful
this helpful
My husband and I are both working professionals with busy lives, we moved to the property due to the location and loving the house, it was happy to accommodate my little dog also which was fantastic.
Our initial dealings with Chancellors wasn't great, we had ...
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Comment on agent fees
Terrible, I certainly didn't receive an acceptable level of service.
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Mar 12,2018
Mar 12,2018
3
people found
this helpful
this helpful
Awful service. We made an appointment with one of the agents about a week earlier to visit 4 houses. We came from abroad specially to view those properties and we saw none of them. Our flight was delayed so we were very late for the appointment, ...
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Apr 11,2017
Apr 11,2017
1
people found
this helpful
this helpful
This is by far the WORST company I have ever dealt with.
As a renter I have never owned the property I rent, but despite this I get multiple phone calls a week and emails asking telling me that my property is on the market ...
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Comment on agent fees
BAD
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Yes
Jul 07,2015
Jul 07,2015
4
people found
this helpful
this helpful
Incapable, arrogant, careless people! They never helped us when we needed. They gave us wrong information, which caused us financial loss. They always reminded us to do our duty, but they never did theirs. We paid a lot of money for nothing! As we complained ...
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Nov 14,2014
Nov 14,2014
9
people found
this helpful
this helpful
I'd suggest visiting the branch before proceeding with this agent, the appearance is somewhat akin to sweatshop with crowded desks full of inexperienced agents who appeared to be little over school-leaver ages, something we didn't realize until the lack of experience became painfully evident during ...
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Jul 03,2014
Jul 03,2014
2
people found
this helpful
this helpful
Was told a property was unavailable because the current tenant was refusing to leave. Okay, no problem, not Chancellors' fault. Saw the property was back on their website a few weeks later, called up, ASKED SPECIFICALLY ABOUT THE TENANT. Was told she had left, flat ...
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What agent could do to change your mind?
If a property's unavailable, take it off your website. If people enquire about it, don't tell them everything's fine when everything is not fine. Be honest!Attached Filesnbsp;
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Jul 10, 2014
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(1)
I am sorry to read that the viewing you had planned was cancelled due to a tenant’s refusal to allow viewings.
We are able to arrange viewings for those properties that are currently tenanted, as most tenants are happy to allow access for such viewings to take place. Unfortunately some tenants can decide to refuse viewings and I understand that this particular tenant was not allowing access to the property, however this would not debar the office from advertising the property for sale. ...
Jan 26,2014
Jan 26,2014
3
people found
this helpful
this helpful
My 31year old son, a high-flier at work, tremendously respected and much loved by all who knew him, the tenant of this property, died alone and unexpectedly in the flat in November 2013.
Chancellors have, unlike every other organisation I have had to deal with in ...
read full review
read full review
What agent could do to change your mind?
Some staff training in handling bereaved relatives should be essential. Hopefully it's a rare occurrence, but it must happen sometimes that tenants die.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 17, 2014
View all comments
(1)
On behalf of Chancellors I am sorry for your loss; we appreciate that this is a very difficult time for you and our staff should be aware of the sensitivity surrounding a bereavement and look to assist in any way possible. I understand that the door required immediate securing and an emergency contractor had to be sourced to attend the property that day to make it safe and secure. I am sorry to hear that we requested the keys back at a difficult time for you; our local office would have been hap ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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