83% sales valuation accuracy
88% sales fee satisfaction
100% lettings valuation accuracy
89% lettings fee satisfaction
Jan 08,2014
Jan 08,2014
0
people found
this helpful
this helpful
I was extremely unhappy with the service i recieved while renting a flat under this agent. I had to leave my flat due to bullying and harrasment within my building, i cried myself to sleep most nights and did not even stay in my own home majority of the time. I cried to Northwood about this and expressed my upset and how uncomfortable i was in my own home. Northwood did nothing and said to me 'She's very hostile so it will be easier for us to write her a letter' I then went on to explain that i will not be renewing after the 6months as i did not feel comfortable and wanted out. Northwood then said 'I'm sorry that you feel you can't stay but there is not much we can do'. I complained to Northwood in total 3times, in which northwood did nothing, yet I recieved loud noise complaints logged by Northwood stating that loud music was playing in the early hours on the weekend although I was at work when this accured (I work in a bar at night). During these conversations with the agent I let them know of a new contact number. After telling them of this new number 3 times they still did not take the time to write it down or take note, They then went on to phoning my place of work to ask for my contact number, i found this VERY unprofessional. I also found it very unprofessional that my neighbour knew about my places of work and lifestyle due to Northwood disclosing this, this is a breech of data protection and is private, personal information in which they had no right disclosing without my permission, They told my neighbour where i work full time and where i work part time.
When also living in this building i found a lot of faults in which i made the agents aware of, after being told twice in 6months that someone would be in contact to fix these faults, they still have not been fixed. I am now in the process of moving out and have recieved a harsh toned letter stating that any damages or areas in which need fixing i will be liable to pay for, even though i had made them aware these faults where already there.
I am disgusted with their service and will never be using these agents again, I am so happy that i am not renting from them anymore and if anyone can avoid using them, It is best.
When also living in this building i found a lot of faults in which i made the agents aware of, after being told twice in 6months that someone would be in contact to fix these faults, they still have not been fixed. I am now in the process of moving out and have recieved a harsh toned letter stating that any damages or areas in which need fixing i will be liable to pay for, even though i had made them aware these faults where already there.
I am disgusted with their service and will never be using these agents again, I am so happy that i am not renting from them anymore and if anyone can avoid using them, It is best.
What agent could do to change your mind?
If the agent would have acted in a more professional manor or if the agents would have taken my complaint more seriously i would of reconsidered.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
16th Feb 2023
reviewed by 'Rosie Bantick'
20th May 2022
reviewed by 'Jerrylee'
12th Aug 2016
reviewed by 'Avoid'
23rd Sep 2015
reviewed by 'Neil'
23rd Sep 2015
reviewed by 'Miss'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 88% | £0 | £0 |
| Lettings | 100% | 89% | £510 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 5 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- IP1
- IP11
- IP2
- IP12
- IP3
- IP13
- IP4
- IP5
- IP6
- IP7
- IP8
- IP9
- IP10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Images & Videos
Feb 16,2023
Feb 16,2023
0
people found
this helpful
this helpful
Northwood are absolutely Fantastic!
After struggling with other agents and not getting a response Northwood have surprised us massively. They responded via email straight away. Everything has been seamless. Upon being accepted we got sent a link for referencing which was so easy to do ...
read full review
read full review
Was this helpful?
Yes
Yes
May 20,2022
May 20,2022
0
people found
this helpful
this helpful
I cannot speak highly enough of the help and support I've recieved from Lauren.
I'm a first time renter and as such have little to no clue what I needed to do and got confused easily with several steps of the application for tenancy but ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21,2020
Oct 21,2020
1
people found
this helpful
this helpful
Worst customer service I've ever come across. Attended a viewing with an utterly miserable and unhelpful woman. I then attempted to show interest in making an offer on a property and I sent emails to express my interest which were simply never responded to. AVOID ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 12,2016
Aug 12,2016
1
people found
this helpful
this helpful
Had loads of problems when moving in the property with repairs, delays and so on. When moved to the property agent done nothing to repair it, again delays, excuses and so on. My recommendation - AVOID THIS AGENCY....
read full review
read full review
Comment on agent fees
Expensive agent fees around ‚£350.
Was this helpful?
Yes
Yes
Sep 23,2015
Sep 23,2015
0
people found
this helpful
this helpful
really lovely group of ladies made my move a very easy and happy expeirience thanks for all your help!! xx...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 04,2014
Sep 04,2014
1
people found
this helpful
this helpful
I would highly recommend Northwood at Ipswich as they are very professional and offer a first class service. They source tenants and manage my properties and are efficient, competent and keep me regularly up to date with any information that I should know....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 08,2014
Jan 08,2014
0
people found
this helpful
this helpful
I was extremely unhappy with the service i recieved while renting a flat under this agent. I had to leave my flat due to bullying and harrasment within my building, i cried myself to sleep most nights and did not even stay in my own ...
read full review
read full review
What agent could do to change your mind?
If the agent would have acted in a more professional manor or if the agents would have taken my complaint more seriously i would of reconsidered.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jun 04,2014
Jun 04,2014
0
people found
this helpful
this helpful
I would like to thank all the staff team at Northwood, Ipswich for the excellent service and support given whilst letting a flat on the Waterfront. Both the facilities and services were excellent, and I fully recommend Northwood to future tenants for the care and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 24,2014
Jun 24,2014
0
people found
this helpful
this helpful
I first went to Northwood when I found out that they did a service of guaranteed rent. I'd never rented a property before so was a little apprehensive on what to do but Northwood sat me down and talked me through every step and made ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 21,2014
Sep 21,2014
0
people found
this helpful
this helpful
Professional, polite and a pleasure to work with. Northwood take the stress out of being a landlord. Over the last five years I've found Northwood to be efficient and genuinely determined to match suitable tenants to suitable properties. I look forward to our relationship continuing ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 10,2014
Sep 10,2014
0
people found
this helpful
this helpful
I became a tenant with northwood about 4 years. I have had no problems with them! They are very caring and understanding and will go above and beyond to try help you when you need it. It's nice to go into a office full of just ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2015
Sep 23,2015
0
people found
this helpful
this helpful
I have rented my property through Northwood in Ipswich for the last 2 years and can not speak highly enough about them. All the wonderful ladies, whether on the phone or in person are a delight to deal with.
In an age where customer service seems ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:25 PM 05/07/2018 by allAgents
