33% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Dec 23,2013
Dec 23,2013
0
people found
this helpful
this helpful
We were please the agents found the tenant quickly, but other issues have led me to be wary of using them again or recommending Andrews. I feel the agents were not clear or honest with me or my tenant.
As a new landlord I asked all the costs involved. I was simply told 2 weeks rent and 8% of the rent if I wanted management.
When I got the papers, it turned out it is a months rent if not managed. The management fee also went up to 10%. Also a Gas certificate and EPC would be required (and hugely inflated cost), and other things 'highly recommended'.
The costs had tripled from my initial inquiry, by which time it was too late to do anything about it. When I got the bill VAT had been added on top of the fee which was not mentioned on the printed agreement.
Whilst the costs are probably fair and inline with other agents, they were all concealed until the agreement and then bill arrived, a week or so before the tenant was due to move in.
Some furniture/white goods had been left in the property, which we told the agent we would move out, however the agent told the tenant that they would be left and so they were disappointed when they arrived to find them gone, as they did not have their own.
Numerous emails to the agents were not replied to.
If you are to use this or any agent I would recommend you get all the costs in writing and photocopy and documents you sign prior to returning them to the agents, particularly if any part is hand written and could be amended afterwards.
As a new landlord I asked all the costs involved. I was simply told 2 weeks rent and 8% of the rent if I wanted management.
When I got the papers, it turned out it is a months rent if not managed. The management fee also went up to 10%. Also a Gas certificate and EPC would be required (and hugely inflated cost), and other things 'highly recommended'.
The costs had tripled from my initial inquiry, by which time it was too late to do anything about it. When I got the bill VAT had been added on top of the fee which was not mentioned on the printed agreement.
Whilst the costs are probably fair and inline with other agents, they were all concealed until the agreement and then bill arrived, a week or so before the tenant was due to move in.
Some furniture/white goods had been left in the property, which we told the agent we would move out, however the agent told the tenant that they would be left and so they were disappointed when they arrived to find them gone, as they did not have their own.
Numerous emails to the agents were not replied to.
If you are to use this or any agent I would recommend you get all the costs in writing and photocopy and documents you sign prior to returning them to the agents, particularly if any part is hand written and could be amended afterwards.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
10th Mar 2020
reviewed by 'Emma'
27th Jan 2018
reviewed by 'KP'
15th Nov 2017
reviewed by 'fedupwithandrews'
20th Sep 2014
reviewed by 'Stephen'
Opening Hours
Address
Andrews
Andrews Building Robertson Street
Hastings
East Sussex
TN34 1HY
01424 719944
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 50% | £0 | £0 |
| Lettings | 0% | 50% | £650 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 2 | 1 | 1 | 0 | 0 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 10,2020
Mar 10,2020
0
people found
this helpful
this helpful
Review for Andrews in Hastings, East Sussex.
I can only assume the 4 star reviews on Andrews' own website are fake - AVOID ANDREWS AT ALL COSTS.
We had a year long tenancy to rent a flat through Andrews. If they ever need something from you, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27,2018
Jan 27,2018
2
people found
this helpful
this helpful
Sales reps they sent (a different one each time) to show potential buyers round were woefully poor in knowledge. I asked to pull out of the contract as i was not happy and was told i would be breaking the contract, and then advised to ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 15,2017
Nov 15,2017
2
people found
this helpful
this helpful
I was a tenant in a property let by Andrews in Hastings. The service given by Andrews was appalling overall, in the management of the property, sorting problems, lack of response to requests and finally holding onto a deposit and not replying to emails. I ...
read full review
read full review
Comment on agent fees
indifferent
Was this helpful?
Yes
Yes
Apr 04,2016
Apr 04,2016
0
people found
this helpful
this helpful
Provided an enthusiastic and confident appraisal of my flat. That and the nice visible centrally located premises and optimistic approach to the instruction were the main reasons for my choice of agent. A good offer was achieved within three weeks during a normally slow time ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 12,2015
Jul 12,2015
0
people found
this helpful
this helpful
Warren was excellent in recommending a conveyancing specialist. He gave me valuable information regarding the best way for my business interest to progress.
He is obviously extremely experienced in property rental and purchase advice and sensible ways to save time and money.
Thank you Warren, ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 20,2014
Sep 20,2014
1
people found
this helpful
this helpful
I regret choosing Andrews, Hastings to sell my property (they were also managing the rental).
I dealt with various members of staff and found two of them to be rude and argumentative (Olivia & Ben). The whole office are very poor at communication between each other ...
read full review
read full review
What agent could do to change your mind?
1. Returning calls. We all get busy, but failing to return calls one many occasions isn't acceptable. 2. there were several times when a course of action was agreed with an agent, only to find it hadn't been carried out or information wasn't communicated to the team. I would recommend when something is agreed it be carried out and the team updated. 3. You have at least two staff members who need customer service training, being argumentative with a client is unprofessional.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Dec 23,2013
Dec 23,2013
0
people found
this helpful
this helpful
We were please the agents found the tenant quickly, but other issues have led me to be wary of using them again or recommending Andrews. I feel the agents were not clear or honest with me or my tenant.
As a new landlord I asked ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13,2012
Feb 13,2012
0
people found
this helpful
this helpful
Very good...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13, 2012
View all comments
(1)
Thank You for your positive feedback.
Customer Services, Andrews Letting & Management ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
