London Road Southampton, Southampton, SO15
2.1/5, 30 reviews
30% recommended
75% sales valuation accuracy
80% sales fee satisfaction
100% lettings valuation accuracy
23% lettings fee satisfaction

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“Thoroughly dissatisfied with the 'service' from Fox & Sons. I am ......”

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Dec 16,2013
Minithumbdown
By: 'blablabla'
Dec 16,2013
9 people found
this helpful
Thoroughly dissatisfied with the 'service' from Fox & Sons.

I am renting a furnished property that was advertised and administered by them. Whilst the paperwork stage went smoothly during the move in I am disgusted with the professionalism of this company. I was simply handed the keys in the agents office and that was that. There was no formal check in and inventory procedure which I have experienced with every other letting. Consequently I was not introduced to the location of meters or anything to do with the property. I have had to find out myself that it is Economy 7 electricity and a water meter.

However, I was more disgusted by the condition of the property. It was clear that it had not been cleaned at all by previous tenant, and perhaps even longer before that. Dust and grease encrusted on all flooring, tiles and surfaces. All appliances were filthy. It took me three days to clean the property and since I had moved in on the weekend there was no point raising this with Fox and Sons as their office was by then closed.

The greatest insult came a few days later when I received a copy of the property inventory in the post. It listed items in the house as being "dirty", "greasy" etc etc so they knew that it was in an unfit state and yet made no mention of this or attempt to rectify the problem before I moved in. Furthermore even the most basic of tasks seemed too much effort for them - is it really difficult to press the test button on a smoke alarm rather then list it as untested in the inventory? Completely ludicrous.

Also, do not use this firm as they appear to have passed on my details to all manner of third party companies. I received numerous phone calls offering me "help" in setting up utilities, tv and broadband all of which I was perfectly able to do myself. My email address has been passed on and I am now receiving property related spam.

All in all a joke of an agency and not a patch on Martin & Co whom I had not a single problem with at my previous residence.
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Latest Reviews

View all Reviews 30
21st Apr 2023
reviewed by 'Ben Jones'
“Worst agent I have ever used. Incompetent and do not care. The customer service is appalling. Booked in a viewing, ......”
2nd Nov 2022
reviewed by 'Asgard'
“Avoid at all costs. Worst Lettings company we have ever come used for our staff all one sided and they ......”
18th Aug 2022
reviewed by 'peter'
“Nathan was helpful in answering my questions and dealt with it quickly and efficiently. With his experience he was able ......”
8th Jul 2022
reviewed by 'Raynold'
“Very unprofessional agency!! Take a long time to respond to request from the tenant and take a very long time ......”
13th Apr 2022
reviewed by 'Iwona'
“Phoned to buy a house. Very unprofessional, judging by the voice, 'teenager' was very unhappy to even talk to me. ......”
1st Mar 2022
reviewed by 'PC'
“A few months back, I spoke to a man called Oakley on the phone, from the Southampton branch, who genuinely ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: 11:00 - 14:00
Address

Fox & Sons
32 - 34 London Road
Southampton
Hampshire
SO15 2AG
02380658273

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 80% £140,000 £225,000
Lettings 100% 23% £550 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 3 2 12 3 2 2 0 1 4
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“Worst agent I have ever used. Incompetent and......”

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Apr 21,2023
Minithumbdown
By: 'Ben Jones'
Apr 21,2023
2 people found
this helpful
Worst agent I have ever used. Incompetent and do not care. The customer service is appalling. Booked in a viewing, never received any confirmation. Tried calling for 2 days to make sure the viewing was still booked but no answer. Out of sheer desperation to find ...
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“Avoid at all costs. Worst Lettings company we......”

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Nov 02,2022
Minithumbdown
By: 'Asgard'
Nov 02,2022
1 people found
this helpful
Avoid at all costs. Worst Lettings company we have ever come used for our staff all one sided and they never come back to you....
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“Nathan was helpful in answering my questions ......”

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Aug 18,2022
Minithumbup
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nathan
By: 'peter'
Aug 18,2022
0 people found
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Nathan was helpful in answering my questions and dealt with it quickly and efficiently. With his experience he was able to answer with a well balanced view....
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“Very unprofessional agency!! Take a long time......”

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Jul 08,2022
Minithumbdown
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Alice
By: 'Raynold'
Jul 08,2022
1 people found
this helpful
Very unprofessional agency!! Take a long time to respond to request from the tenant and take a very long time to give back the remaining rental deposit. Do not rental any properties with this agency, especially the agent, Alice waddington, very unresponsive! Requested the agent ...
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“Very unprofessional...”

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Apr 13,2022
Minithumbdown
By: 'Iwona'
Apr 13,2022
2 people found
this helpful
Phoned to buy a house. Very unprofessional, judging by the voice, 'teenager' was very unhappy to even talk to me. She haven't said her name, didn't know she's in sale team and huffing and puffing without a ward just decided to switch me to someone ...
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“Low life misogynistic...”

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Mar 01,2022
Minithumbdown
By: 'PC'
Mar 01,2022
3 people found
this helpful
A few months back, I spoke to a man called Oakley on the phone, from the Southampton branch, who genuinely made me feel sick and disgusted, through his misogynistic and backward minded comments towards woman! I had rang to enquire about a property, for a ...
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“Unreliable and unprofessional. They never c......”

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Jan 28,2022
Minithumbdown
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Harry
By: 'Zoe'
Jan 28,2022
0 people found
this helpful
Unreliable and unprofessional. They never call you back when they say they will. They don't care if there is an issue and you need help. They just want to take your money basically and as soon as this happens they let you deal with any ...
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“Unprofessional...”

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Dec 01,2021
Minithumbdown
By: 'Tracey'
Dec 01,2021
0 people found
this helpful
Offer accepted on a house, fox and sons said they will be in touch, waited 2 weeks, I called them for an update as not heard from them, they informed me that they sold it to someone else. Means nothing to them but Our dream home ...
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“An estate agent I would recommend...”

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Nov 08,2021
Minithumbup
By: 'Grace'
Nov 08,2021
0 people found
this helpful
As an estate agent I would recommend but not their conveyancing team (Conveyancing Direct Limited. St Leonards on Sea). The Estate Agent pushed hard on our behalf to get the conveyancing progressed to a completion. Helpful staff. Responded promptly Acted professionally. Happy with their level ...
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“they will literally rip u off at every chance......”

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Oct 28,2021
Minithumbdown
By: 'Zen'
Oct 28,2021
0 people found
this helpful
they will literally rip u off at every chance they get. they act nice to your face but take all your money....
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“A big THANK YOU to Amy for getting my house t......”

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Mar 24,2021
Minithumbdown
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Amy
By: 'Christine'
Mar 24,2021
0 people found
this helpful
A big THANK YOU to Amy for getting my house through.This is just for Amy she knows all the problems that I had in the past with Fox & Son....
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“Recently sold my property through fox and son......”

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Jan 08,2021
Minithumbup
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Aaron
By: 'Lee Harris'
Jan 08,2021
0 people found
this helpful
Recently sold my property through fox and sons , easy non stressful experience in the height of a pandemic . Thank you so much , special mention to Aaron Cassidy who was brilliant from start to finish ! Thank you fox & sons ....
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“Mr Harry Hodges was very helpful, kind and pr......”

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Aug 25,2020
Minithumbup
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Harry
By: 'Anne'
Aug 25,2020
0 people found
this helpful
Mr Harry Hodges was very helpful, kind and professional! Would recommend! Five Star Service! Thank you Harry! Good luck with your bright future!...
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“Aaron Cassidy was the agent who really saw ou......”

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Mar 02,2020
Minithumbup
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Aaron
By: 'sally'
Mar 02,2020
0 people found
this helpful
Aaron Cassidy was the agent who really saw our sale through from start to finish.Every email was responded to within 24 hours. He was always checking on every detail, and did so much more work than the solicitor - in fact he made sure of ...
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“I rent two flats through this agency. They ar......”

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Feb 19,2020
Minithumbdown
By: 'Anton'
Feb 19,2020
0 people found
this helpful
I rent two flats through this agency. They are by far and away the worst letting agency I have ever used. Opaque information is provided about the costs and fees charged and I have not been able to get a clear account of the finances ...
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“Very professional and always helpful. Samant......”

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Sep 03,2019
Minithumbup
By: 'MAGGIE.'
Sep 03,2019
0 people found
this helpful
Very professional and always helpful. Samantha answered all queries promptly and liaised with solicitors to progress sale and purchase. Many thanks....
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“Aaron Cassidy - best estate agent I have experienced!...”

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Feb 08,2019
Minithumbup
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Aaron
By: 'Jackdw'
Feb 08,2019
0 people found
this helpful
Aaron Cassidy was the estate agent I had the pleasure of dealing with throughout the purchase of our family home in Upper Shirley. He was extremely respondent, helpful and went above and beyond. I would highly recommend Fox and Sons Southampton as a result of ...
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Comment on agent fees
Fair
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“Avoid at any cost...”

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Oct 01,2018
Minithumbdown
By: 'X'
Oct 01,2018
1 people found
this helpful
Very unprofessional, incompetent and lying agency. They were promising everything when they were asked about property and none were true. I had to move out from previozs accomodation on exact date and they confirmed 3 times that property would be ready to move in before that. ...
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Comment on agent fees
Too high for lousy and unprofessional service they provide
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“Awful...”

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Sep 26,2018
Minithumbdown
By: 'Mary'
Sep 26,2018
0 people found
this helpful
The agency is the worst agency that I had to deal with. The agent and more particularly the Branch letting Manager are incompetent, rude, lazy and disrespectful with customers. They provided me with misleading information when advertising and showing the flat that I wanted to ...
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Comment on agent fees
The fees are too high considering that I have been doing everything to get things done. I don't understand how they justify such fees
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“The worst estate agent I have ever dealt with,lazy,......”

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Oct 10,2017
Minithumbdown
By: 'Mark'
Oct 10,2017
3 people found
this helpful
The worst estate agent I have ever dealt with,lazy,arrogant,liars and expensive. Totally incompetent,used 3 year old photos for marketing,lied about viewings and constantly sided with the buyer not myself as the vendor. 9 and a half months to sell a one bed ...
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“Total rip offs never again with fox&sons. Refusing to ......”

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Jul 08,2017
Minithumbdown
By: 'M'
Jul 08,2017
1 people found
this helpful
Total rip offs never again with fox&sons. Refusing to pay me back my money when am not staying at the property and now they want me to keep paying for the rent..this does not make any sense at all 😠😠 Will not recommend it ...
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Comment on agent fees
Agency fee is as bad too
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“Jayne has been been extremely efficient in dealing with a ......”

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Aug 08,2016
Minithumbup
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Jayne
By: 'Mr'
Aug 08,2016
0 people found
this helpful
Jayne has been been extremely efficient in dealing with a problem concerning a party wall. She has kept all parties informed and organised to sort the problem out. Not an easy task at all considering how many interested parties there were. However we have reached ...
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Comment on agent fees
Fees are fine pretty reasonable.
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“Phew...I don't even know where to start...They are ......”

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May 19,2016
Minithumbdown
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Georgia
By: 'Mark'
May 19,2016
5 people found
this helpful
Phew...I don't even know where to start...They are terrible...in all the possible ways. If there is something which can gone wrong you can be sure , they will make it wrong. First time when we found a property on rightmove we called the ...
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What agent could do to change your mind?
Bad. they do not deserve a damn pound for the service they provide. They should pay for tolerate the 100% mistake rate.
Attached Filesnbsp;
Comment on agent fees
Bad. they do not deserve a damn pound for the service they provide. They should pay for tolerate the 100% mistake rate.
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“Worst company I have ever come across in my entire ......”

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Mar 17,2016
Minithumbdown
By: 'Iman'
Mar 17,2016
4 people found
this helpful
Worst company I have ever come across in my entire life! DO NOT RENT WITH THEM. problems in my flat started happening from day ONE , 6 months later I'm still without a shower and a hell of a lot of mould. Staff are SO rude and ...
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“I lost money and time ! They fail me and my ......”

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Dec 04,2014
Minithumbdown
By: '!!!!'
Dec 04,2014
3 people found
this helpful
I lost money and time ! They fail me and my guarantor - manager for big company ;) So after 2 weeks they just call me and said that they cant rent 1 bed for 550 :) no explain no nothing.. Homeless with 2.5 year child and wife :) silly !!!...
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What agent could do to change your mind?
Explain what was wrong !
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Comment on agent fees
If they will fail 10 people they have 2000 pounds - easy ! Better than lettings..
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“they definitely not honest, not transparent and not credibility in ......”

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Jan 30,2014
Minithumbup
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Chris
By: 'Maj'
Jan 30,2014
8 people found
this helpful
they definitely not honest, not transparent and not credibility in there process. I found a good place to rent I am international student. they asked me to pay £30 to get referencing from my previous landlord then I was so so so co-operative with them I ...
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“Thoroughly dissatisfied with the 'service' from Fox & Sons. I am ......”

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Dec 16,2013
Minithumbdown
By: 'blablabla'
Dec 16,2013
9 people found
this helpful
Thoroughly dissatisfied with the 'service' from Fox & Sons. I am renting a furnished property that was advertised and administered by them. Whilst the paperwork stage went smoothly during the move in I am disgusted with the professionalism of this company. I was simply handed the ...
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“I had been renting out my property out for many ......”

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May 23,2013
Minithumbdown
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Chris
By: 'Surrey77'
May 23,2013
20 people found
this helpful
I had been renting out my property out for many years with the Bournemouth branch of Fox & Sons with no problems or concerns and had always been very happy with the service I had received from this branch. I received a call from Chris Myers ...
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“I used to be a tenant with this letting agency ......”

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Apr 03,2013
Minithumbdown
By: 'John'
Apr 03,2013
13 people found
this helpful
I used to be a tenant with this letting agency and they are so incompotent that it would be amusing if you did not actually need to be dealing with them. Any basic operation appears to be too much to implement correctly. Cleaning before moving ...
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“OMG where do I start!!!!! I started with selling my ......”

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Mar 26,2013
Minithumbdown
By: 'Life'
Mar 26,2013
15 people found
this helpful
OMG where do I start!!!!! I started with selling my flat which was fine, although didn't go through in the end. So proceeded with renting. Although some staff are OK the manager Chris is the worst professional I ever dealt with in my life, he ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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