100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction
Dec 09,2013
Dec 09,2013
2
people found
this helpful
this helpful
I am incredibly unhappy with Walmsley. We were sharing a house with a mentally unstable man who started agressively shouting at 2 am. Our guess is that he was autistic. Walmsley ignored the problem and waited for us to forget about it. I had to call the police because I feared for my life. Walmsley thought it was enough to ask the guy ( a week later) what happened and since he said it would never happen again they assumed we were happy. We kept pushing for something to be done (him being moved or us moving to a different property) but we were just ignored.
I dealt with two staff members. The first, Laura hardly ever returns e-mails and when she does she is useless. My house mate had to sleep in the cold because she "forgot" (couldn't be bothered) to get her the bedding pack she paid for. I am very sorry that I ever rented a room with them. It's terrible that the University of Reading doesnt manage short-term properties anymore. Walmsley can get away with murder. I had no other choice because I'm and Erasmus student but please seek out other agencies.
DO NOT USE WALMSLEY!
I dealt with two staff members. The first, Laura hardly ever returns e-mails and when she does she is useless. My house mate had to sleep in the cold because she "forgot" (couldn't be bothered) to get her the bedding pack she paid for. I am very sorry that I ever rented a room with them. It's terrible that the University of Reading doesnt manage short-term properties anymore. Walmsley can get away with murder. I had no other choice because I'm and Erasmus student but please seek out other agencies.
DO NOT USE WALMSLEY!
What agent could do to change your mind?
If they had been clear that I would be staying outside of the campus (about 30 min walk from my workplace -they assured me it would be a 5 min walk) or if they had been transparent about the time I had to leave the property and not ignored me I wouldn't be so pissed. I had to pay extra not to sleep on the street or in the airport...after I had been very clear about my flight date and done everything with half a year in advance....that doesn't seem normal in an agency that "works harder for you".Attached Filesnbsp;
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Latest Reviews
7th Feb 2024
reviewed by 'Finbar O’Regan'
14th May 2020
reviewed by 'Lila'
28th Dec 2018
reviewed by 'Mike'
1st Jul 2018
reviewed by 'Mr'
2nd Dec 2017
reviewed by 'Maxx'
14th Jul 2017
reviewed by 'Stefano'
Opening Hours
Address
Walmsley Estate Agency
9-11 Bridge Street
Caversham,Reading
Berkshire
RG4 8AA
0118 947 0511
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 80% | £825 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 4 | 7 | 1 | 0 | 1 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 07,2024
Feb 07,2024
0
people found
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Walmsley lettings in reading are the most dishonest and misleading agent I have ever let with.
Upon check in, we took many photos of the property, but were advised by our agent Lauren that we didn’t need to be so worried about being charged ...
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May 14,2020
May 14,2020
0
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I have been with Walmsley for about 4/5 years now and would say they're the best agency I have rented with. Their service is always timely, whenever there are any maintenance issues, their response is fast and efficient usually sending out a contractor within 1-2 days. ...
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Dec 28,2018
Dec 28,2018
0
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Walmsley Estate Agents provide the service we anticipated and expected when we put our home of 36 years on the market in early 2018. From initial contact through valuation, marketing, viewings and ultimate management of the actual sales process we were treated most efficiently and with consideration. ...
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Comment on agent fees
For the work done, the efficiency shown the result achieved the fee was reasonable
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Jul 01,2018
Jul 01,2018
0
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We have recently used Walmsley to find a new tenant for our flat, Janet and Bethany were superb throughout the entire process and nothing was too much trouble,the process all went smoothly with communication second to none...
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Jul 01, 2018
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Sorry, forgot to mention Katie, who was involved with the letting process , again, excellent service ...
Dec 02,2017
Dec 02,2017
0
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Recently I have purchased and rented a flat in Caversham, and it`s only thanks to the efforts of the staff of this agency,that the protracted sale went through, also with in 14 days after completion they had found good Tenants for the flat, with ...
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Comment on agent fees
Good
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Jul 14,2017
Jul 14,2017
1
people found
this helpful
this helpful
I am renting through Walmsley and I had a great experience with them. They seem to care about the tenants, maintaining an open channel for any issue or question....
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Apr 05,2017
Apr 05,2017
7
people found
this helpful
this helpful
As landlords, we feel completely let down by Walmsley. Firstly, they failed to investigate what proved to be illegal subletting by the tenants (as later confirmed by many official letters found at the house addressed to people not living there). We were alerted to the ...
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Mar 04,2017
Mar 04,2017
3
people found
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They are the worst Letting agent I have ever encountered !! I rented a property which was managed by them. At the start of tenancy they will make you to go through the inventory with them and sign the document before handing over the house keys. ...
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Comment on agent fees
Agent's fee is competitive to other agents in the are. But then you get what you pay !!
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Mar 08, 2017
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(2)
(1) During Inventory check-in, it's Beth who was hurrying up and loosing patience and later she left the house rudely.
(2) For checkout I did requested for full checkout report but they provided just two page document ( and around 10 photos) because they do not use any independent surveyor and money goes in their pocket.
(3) Here is the email which I sent to Walmsey in regard to boiler issue:
Hi Sian,
I am writing to inform you that my elder son has fallen ill since this morning due ...
Mar 27,2014
Mar 27,2014
1
people found
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this helpful
I wanted to thank the entire Walmsley for the management of the property.
Because the house we rented requires frequent repairs we reported the issues to them and didn't have to be repeated - Just call once and briefly get call back from professional repairs ...
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Dec 09,2013
Dec 09,2013
2
people found
this helpful
this helpful
I am incredibly unhappy with Walmsley. We were sharing a house with a mentally unstable man who started agressively shouting at 2 am. Our guess is that he was autistic. Walmsley ignored the problem and waited for us to forget about it. I had to call ...
read full review
read full review
What agent could do to change your mind?
If they had been clear that I would be staying outside of the campus (about 30 min walk from my workplace -they assured me it would be a 5 min walk) or if they had been transparent about the time I had to leave the property and not ignored me I wouldn't be so pissed. I had to pay extra not to sleep on the street or in the airport...after I had been very clear about my flight date and done everything with half a year in advance....that doesn't seem normal in an agency that "works harder for you".Attached Filesnbsp;
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May 13,2013
May 13,2013
0
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A week had lapsed after signing the contract and only two days before the move, Walmsley changed their mind about the agreement saying that the potential tenant, who had just come out of hospital, was not a suitable source of rental income. They could have ...
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What agent could do to change your mind?
Walmsley could have taken the time to discuss the issue further; we offered a 6-month upfront rental payment which was not communicated to the land-lord. For surety it is stipulated that the tenant should earn 2.5 times the amount of rent per annum, the tenant was fully covered by her own salary and on top of this her children would also sign as guarantor. Walmsley staff could process a little faster so that their tenants could know in advance whether they will be moving or not.Attached Filesnbsp;
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May 14, 2013
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(1)
We would like to confirm that the above has now been satisfied and copy in below the response from the complainant. Also, we would like to correct a few points mentioned;
1. The flat was not available for 'weeks' as the client in question had not completed the refurbishment until a couple of days before the agreed move in date.
2. We could not agree to go ahead with the tenancy with a guarantor as the applicants put forward to us did not prove to be sufficient.
3. No Tenancy Agreement was sig ...
Apr 29,2013
Apr 29,2013
4
people found
this helpful
this helpful
This company has low morals and acts unprofessionally. We were treated badly by one agent in their office and he was quite disrespectful and condescending implying we had insufficient funds and that we should buy a new house when we specifically said we were looking ...
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May 15, 2013
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We are sorry that you feel you have had a bad experience We strive to give all our customers the very best service and we have a good response from the hundreds of people we deal with on a yearly basis. If you would like to discuss your issues further please feel free to call us on 0118 9470511. ...
“Unhelpful and uncooperative when problems occur, completely landlord rather tenant ......”
Mar 21,2013
Mar 21,2013
2
people found
this helpful
this helpful
Unhelpful and uncooperative when problems occur, completely landlord rather tenant focused, try to charge for damage that they listed in inventory. Please, however great a property you may have seen that they have, however desperate you may be, avoid Wamsley, because you will regret using ...
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What agent could do to change your mind?
Been helpful and shown a pro-active attitude when we had problems, not tried to rip us off from our security deposit.Attached Filesnbsp;
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May 09, 2013
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Hello,
We feel it important to respond to your comments as were we disappointed to hear that your experience with us was unsatisfactory. As you know, our check out findings have been referred to the dispute service, this is a legal procedure and complies in line the tenancy deposit scheme.
It is unfortunate that an agreement could not be made regarding this matter and we are currently awaiting the adjudicators final decision with the aim to satisfy both parties.
Kindest regards
Walmsl ...
Nov 07,2012
Nov 07,2012
0
people found
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Really terrible, bad and non professional. Please don't use them for anything whether letting, buying etc etc otherwise you will keep moaning till the end of the contract.......
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Jun 21,2011
Jun 21,2011
1
people found
this helpful
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terrible service, bad communication, can\'t keep promiss, push all matters to our buyer side, end result big big solicitor bill to us. never use them again....
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Apr 05,2011
Apr 05,2011
1
people found
this helpful
this helpful
Do not trust Walmsley agents. They will not listen to your complaints or fix anything. The rent deposit scheme is a joke. Watch out for this company!...
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Oct 03, 2011
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At Walmsley Estate Agency we pride ourselves in treating Tenants and Landlords alike in a fair and considerate manner. We have never had, or will have, the intention of proposing unfounded deductions from Tenants' deposit. ...
Feb 23,2011
Feb 23,2011
1
people found
this helpful
this helpful
Rude on first approach. Kept arranging viewing appointments then phoning to change both the time and the name of person who would attend to show the property. Not honest about why property was on market. Prepared to actively participate in gazumping. Need I say more? ...
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Feb 01,2008
Feb 01,2008
0
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Unprofessional and unhelpful...
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Dec 08,2007
Dec 08,2007
0
people found
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Nice people - fast & flexible service...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
