Acorn Group Estate Agents
London, SE13
2.8/5, 28 reviews
54% recommended
75% sales valuation accuracy
75% sales fee satisfaction
0% lettings valuation accuracy
60% lettings fee satisfaction

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“Very frustrating experience dealing with Acorn. The property was not ......”

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Dec 01,2013
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By: 'TJ'
Dec 01,2013
0 people found
this helpful
Very frustrating experience dealing with Acorn. The property was not cleaned as promised, and as it had been empty for a while, things had started to go mouldy. The only reason I didn't have to move into a mouldy flat was the flexibility and efficiency of the cleaning company in agreeing to come round at very short notice - following a conversation with me, I might add; Acorn did not achieve this themselves.
I wasn't given a full set of keys, or codes for the building, in fact three weeks later I still don't have everything. Lacking a key for the letterbox in the lobby means I haven't been able to access any of my post. I also haven't been able to take meter readings, as they are in the locked basement - I wasn't given any information on this by the way, the only reason I know that's where the meters are is because of some paperwork the previous tennant left.
The Property Manager is extremely hard to get hold of and very rarely replies to emails. However, I haven't listed her name as I actually don't think it's down to her personally - it seems to me that Acorn need to look at either their staffing levels, or their processes (probably both). The things that were missing were basic, routine fundamentals: there should be a process in place to check that cleaning has been done before the start of the tenancy, that a full set of keys is available etc. There doesn't seem to be any attempt to assure these things. I also have had nothing in the way of an apology for the extra stress when moving (moving house is already stressful enough!) or delay in receiving keys.
Acorn should also realise that many tenants may go on to become future landlords, or have property to sell - after this experience I won't ever be using them in either capacity; they have lost a future customer.
What agent could do to change your mind?
I recognise that problems arise sometimes - when issues arose, Acorn could have acted to resolve them quickly. This did happen with an issue on move-in day with the boiler - but only due to the efficiency of the maintenance company. I don't feel Acorn themselves have put any real effort into rectifying any of the problems that they have created.
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Latest Reviews

View all Reviews 28
4th Dec 2023
reviewed by 'Sammy'
“I really had a bad experience and regret rent from acorn I will never recommend acorn to even my pet ......”
10th Mar 2020
reviewed by 'Caroline'
“Very helpful throughout a stressful sale process. Continually chased our buyer to try and speed things up and kept us ......”
28th Oct 2019
reviewed by 'Claudenise'
“I just moved into my rented place and Acorn Team has been a real support.I would like to thank ......”
26th Nov 2017
reviewed by 'Sarah'
“Jack worked extremely hard to complete this very complicated sale. He was very hands on being able to communicate with ......”
24th Feb 2017
reviewed by 'Tenant'
“I've been letting via Acorn since 2012 and my experience with them so far has been good. I moved into a ......”
29th Jul 2016
reviewed by 'SK48'
“Terrible experience. The agents are unreliable, rude and provide you with misleading information. They also bombard you with emails and ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 16:30
  • Sunday: Closed
Address

Acorn Group Estate Agents
153 High Street
Lewisham,London
Greater London
SE13 6AA
020 8852 4455

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 75% £479,995 £479,995
Lettings 0% 60% £925 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 4 8 7 3 0 0 0 0 2
Areas covered
  • SE13
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I really had a bad experience and regret rent......”

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Dec 04,2023
Minithumbup
By: 'Sammy'
Dec 04,2023
0 people found
this helpful
I really had a bad experience and regret rent from acorn I will never recommend acorn to even my pet in terms issue of maintenance they don't care and lack of empathy about people living in there property all they care is money if you ...
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“Very helpful throughout a stressful sale proc......”

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Mar 10,2020
Minithumbup
By: 'Caroline'
Mar 10,2020
0 people found
this helpful
Very helpful throughout a stressful sale process. Continually chased our buyer to try and speed things up and kept us informed....
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“I just moved into my rented place and Acorn T......”

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Oct 28,2019
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Mantas
By: 'Claudenise'
Oct 28,2019
1 people found
this helpful
I just moved into my rented place and Acorn Team has been a real support. I would like to thank you Mantas and Katrina for your brilliant support...
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“Jack worked extremely hard to complete this very complicated sale. ......”

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Nov 26,2017
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Jack
By: 'Sarah'
Nov 26,2017
0 people found
this helpful
Jack worked extremely hard to complete this very complicated sale. He was very hands on being able to communicate with the solicitors involved which also included a lease extension. He kept me frequently updated, sometimes on a daily basis. It was due to him that ...
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“I've been letting via Acorn since 2012 and my experience with ......”

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Feb 24,2017
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Thina
By: 'Tenant'
Feb 24,2017
0 people found
this helpful
I've been letting via Acorn since 2012 and my experience with them so far has been good. I moved into a newly built property and when my oven exploded (manufacturer error) it was fixed within 3 days. They do regular inspections of the flat and when I've ...
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Comment on agent fees
See above about the comment on annual contract renewal.
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“Terrible experience. The agents are unreliable, rude and provide you ......”

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Jul 29,2016
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By: 'SK48'
Jul 29,2016
1 people found
this helpful
Terrible experience. The agents are unreliable, rude and provide you with misleading information. They also bombard you with emails and text messages without any option to opt out! Stay away from this agency....
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“I've been using estate agents for over 10 years in London ......”

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Dec 15,2014
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Katie
By: 'Unhappy'
Dec 15,2014
2 people found
this helpful
I've been using estate agents for over 10 years in London and have never been served such poor service. They forced us to pay a cleaning fee because we had a cat and then charged us more for cleaning because we had a cat at the ...
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What agent could do to change your mind?
See above
Attached Filesnbsp;
Comment on agent fees
Clean was to expensive for the poor quality
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“I could not be happier with the way my sale ......”

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Dec 08,2014
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Jack
By: 'Ashley'
Dec 08,2014
0 people found
this helpful
I could not be happier with the way my sale was handled by Acorn. Initially I had 4 valuations of similar values but found Acorn to be most professional and enthusiastic to market my property. I was not dissapointed as all promises were delivered including a ...
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“I put my property up for sale with Acorn Lewisham ......”

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Sep 11,2014
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Jack
By: 'Never'
Sep 11,2014
3 people found
this helpful
I put my property up for sale with Acorn Lewisham which turned out to be a nightmare. First all though I wasn't keen, they persuaded me to have an open day which no customers turned up to. (even though they promised me there would be ...
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What agent could do to change your mind?
Acted more professional. I think the sales rep needs more training especially in communication.
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“Very frustrating experience dealing with Acorn. The property was not ......”

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Dec 01,2013
Minithumbdown
By: 'TJ'
Dec 01,2013
0 people found
this helpful
Very frustrating experience dealing with Acorn. The property was not cleaned as promised, and as it had been empty for a while, things had started to go mouldy. The only reason I didn't have to move into a mouldy flat was the flexibility and efficiency ...
read full review
What agent could do to change your mind?
I recognise that problems arise sometimes - when issues arose, Acorn could have acted to resolve them quickly. This did happen with an issue on move-in day with the boiler - but only due to the efficiency of the maintenance company. I don't feel Acorn themselves have put any real effort into rectifying any of the problems that they have created.
Attached Filesnbsp;
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“Horrible and stressful experience, even if you like the property ......”

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Oct 31,2013
Minithumbdown
By: 'Acron'
Oct 31,2013
1 people found
this helpful
Horrible and stressful experience, even if you like the property please do not rent through acron. the property was for £1000 for unfinished I offer £1050 to give me fully furnished flat in May 2012. Firstly, the Admin work was not completed by the move in date. hence ...
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“Renting with corn has been the worst experience I have ......”

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Aug 03,2013
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Sarah
By: 'Upset'
Aug 03,2013
0 people found
this helpful
Renting with corn has been the worst experience I have had in London to date!! I loved my flat when I saw it but from the very begining acorn were unreliable. We had to show ourselves around the property and after we had signed and ...
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“My experience was Acorn was a good one which I ......”

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Jul 18,2013
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By: 'L'
Jul 18,2013
0 people found
this helpful
My experience was Acorn was a good one which I attribute to the responsiveness of Kathleen Milne in addressing whatever issues arose and doing what I believe was utilizing her best efforts to get directives from landlord and actioning as required....
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“Our experience of Acorn has been absolutely terrible from the ......”

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Feb 04,2013
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By: 'Olivia'
Feb 04,2013
2 people found
this helpful
Our experience of Acorn has been absolutely terrible from the beginning. It started with turning up at the property twice for viewings and the tenant wasn't expecting us (Acorn had confused the the day in the text message the first time). Acorn would "lose" documents ...
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“I have rented properties via lettings agents for many years. ......”

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Jan 19,2013
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By: 'VERY'
Jan 19,2013
4 people found
this helpful
I have rented properties via lettings agents for many years. This is my first time with ACORN, and this has been my WORST experience ever. They have been very inefficient in dealing with a rental application- after promising a fast and efficient service (and happily ...
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By: ACORN SUCK
Jun 21, 2013
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Acorn are by far the worst estate agency I have ever had the misfortune to deal with. |As a landlord I would advise both landlords and tenants to avoid having to deal with them at all costs. Their property management team is appauling, I have received the worst customer service levels I've ever encountered. ...

“I am delighted to inform that after a long disappointing ......”

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Nov 22,2012
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Katie
By: 'BF'
Nov 22,2012
0 people found
this helpful
I am delighted to inform that after a long disappointing experience with the previous agents managing my property finally the present property manager (Ms Katie McGill) had responded to my inquiries with diligence and pleasantly. To retain clients at Acorn this way of treatment should ...
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“We highly recommend Michelle Palmer for her excellence and dedication ......”

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Nov 21,2012
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Michelle
By: 'Mr'
Nov 21,2012
0 people found
this helpful
We highly recommend Michelle Palmer for her excellence and dedication in her work. Since Michelle took over the management of our property, we are thrilled with her assistance. Michelle has a polite and happy manner about her and her dedication in getting the job done, ...
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“I found all the staff helpful, professional and courteous. In ......”

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Nov 21,2012
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kathy
By: 'JOHN'
Nov 21,2012
0 people found
this helpful
I found all the staff helpful, professional and courteous. In particular I was most impressed with the professionalism of Kathy and Samantha. Queries were delt with promptly, problems sorted and if they couldn't take my call when I rang they rang me back at the ...
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“We have been dealing with Gemma for some time now ......”

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Nov 20,2012
Minithumbup
By: 'M.'
Nov 20,2012
0 people found
this helpful
We have been dealing with Gemma for some time now as our Property Manager and has found her to be very prompt in comming back with solutions to various our queries, etc. This was very evident during the recent change of tenancy where she handled ...
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“I've been in the property for a few months now ......”

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Nov 19,2012
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Michelle
By: 'Peter'
Nov 19,2012
0 people found
this helpful
I've been in the property for a few months now and anything that has needed doing has been dealt with promptly and courteously by Michelle. When the drain was blocked outside and the front garden was being flooded with foul smelling water she got Thames ...
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“I rented a property from Acorn recently. It is the ......”

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Nov 16,2012
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Michelle
By: 'Julie'
Nov 16,2012
0 people found
this helpful
I rented a property from Acorn recently. It is the first property that I have rented and I must say that I was extremely happy with the service that I received. Michelle Palmer dealt with me and she phoned or emailed me regularly informing me ...
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“We have had a very difficult relationship with Acorn since ......”

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Nov 06,2012
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By: 'The'
Nov 06,2012
1 people found
this helpful
We have had a very difficult relationship with Acorn since letting our property through them. The first tenant would not leave after rent arrears and threatend violence when confronted but eventually left , the second tenants were ok but we needed to spend over £4000.00 on redecoration ...
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“My Property Manager is very helpful and understanding. She ensures ......”

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Nov 02,2012
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Kimberley
By: 'Kimberley'
Nov 02,2012
0 people found
this helpful
My Property Manager is very helpful and understanding. She ensures that any issues are dealt with. I am very satisfied with the service and hope to have Kimberley Ellen as my property manager for a long time....
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“Erdal Kacar and the other 10 individuals that I have dealt ......”

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Oct 15,2012
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Erdal Kacar
By: 'Howard'
Oct 15,2012
1 people found
this helpful
Erdal Kacar and the other 10 individuals that I have dealt with are some of the very worst in terms of customer service that I have experienced. I have been sytematicaly passed on to others rather than deal with quite simple issuses. I have let my ...
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“We are letting a house from the Acorn agency since 2008 ......”

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Jun 14,2012
Minithumbup
By: 'H[P]H'
Jun 14,2012
0 people found
this helpful
We are letting a house from the Acorn agency since 2008 Through all that time we never been complained about managing the property by the Acorn There is about four years so you can imagine that how many house's issues we may had and get sorted ...
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“I worked in the property maintenance section customer service is ......”

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Jan 05,2012
Minithumbdown
By: 'jah'
Jan 05,2012
4 people found
this helpful
I worked in the property maintenance section customer service is not their strong point. I was always getting told off for spending to much time talking to one customer (I was trying to resolve issues tenants/landlords had).they have a very very high staff ...
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“Bad lettings management service -ever changing property managers, no continuity. ......”

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Dec 05,2011
Minithumbdown
By: 'Crystal'
Dec 05,2011
3 people found
this helpful
Bad lettings management service -ever changing property managers, no continuity. Failed to conduct 6 monthly inspection on time . When eventually did, 3 months late, the report was written in such bad english with bad grammar that it was unclear as to whether there was a leak in ...
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“I would not recommend to anyone the service from Lewisham ......”

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Aug 11,2011
Minithumbdown
By: 'black'
Aug 11,2011
4 people found
this helpful
I would not recommend to anyone the service from Lewisham Acorn Managed Let Services l have no confidence in this service . This agent correspondence frequently when they want money otherwise they promise to return calls but never do. . This agent has failed to act in ...
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By: jah
Oct 18, 2012
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I have worked for your company, your customer service is a joke. You clearly do not value your customers or staff. ...

Vendor Fees

2%

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 19/10/2022, 6:07 PM by Andrew Roberts
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:07 PM 19/10/2022 by Andrew Roberts

Awards won by Acorn Group Estate Agents, London SE13 6AA



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