0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 27,2013
Nov 27,2013
0
people found
this helpful
this helpful
I originally bought my house through Norgans so they were the obvious first choice when I decided to let it. Gemma and a colleague turned up to photograph it but forgot the memory card for their camera so had to return to their office to get it. This meant their visit was very rushed and they didn't even take a photo of the outside of the house - I had to email them one.
I had saved the Rightmove entry from when I bought so was able to provide them a complete description including room dimensions. All they had to do was cut and paste but apparently that was too much effort because the description they created was just a couple of sentences. When I queries this I was told that letting is different from selling and they don't bother with full descriptions! So I reluctantly said to give it a try and see what happens ... And heard no more for a week. After that time had passed I called Pam Dewhurst at Country Properties who provided a much better service (see review 57433219/). Strangely enough Norgans finally got around to listing my property the day after Country Properties' listing appeared on Rightmove - but by then we already had a tenant.
The final straw was Gemma claiming she had listed it earlier and blaming the computer system for it not appearing. I work in IT and hate it when people blame computers for their own failings! If what she claimed was true then she obviously didn't bother to check that the listing had appeared.
All in all a mediocre lettings service but, to be fair, the branch in Codicote who sold my previous house were excellent so I guess it all depends on who you deal with.
I had saved the Rightmove entry from when I bought so was able to provide them a complete description including room dimensions. All they had to do was cut and paste but apparently that was too much effort because the description they created was just a couple of sentences. When I queries this I was told that letting is different from selling and they don't bother with full descriptions! So I reluctantly said to give it a try and see what happens ... And heard no more for a week. After that time had passed I called Pam Dewhurst at Country Properties who provided a much better service (see review 57433219/). Strangely enough Norgans finally got around to listing my property the day after Country Properties' listing appeared on Rightmove - but by then we already had a tenant.
The final straw was Gemma claiming she had listed it earlier and blaming the computer system for it not appearing. I work in IT and hate it when people blame computers for their own failings! If what she claimed was true then she obviously didn't bother to check that the listing had appeared.
All in all a mediocre lettings service but, to be fair, the branch in Codicote who sold my previous house were excellent so I guess it all depends on who you deal with.
What agent could do to change your mind?
All covered in the reviewAttached Filesnbsp;
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Latest Reviews
20th Feb 2014
reviewed by 'Dani'
27th Nov 2013
reviewed by 'Steve'
Opening Hours
Address
Norgans
30 Sun Street
Hitchin
Hertfordshire
SG5 1AH
01462 455434
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 20,2014
Feb 20,2014
0
people found
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I own a property and was looking to rent it out for the first time so was totally unsure of the process and what was involved. Norgan's came highly recommended via a friend who rents out several properies with Norgan's and I have to say ...
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Nov 27,2013
Nov 27,2013
0
people found
this helpful
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I originally bought my house through Norgans so they were the obvious first choice when I decided to let it. Gemma and a colleague turned up to photograph it but forgot the memory card for their camera so had to return to their office to ...
read full review
read full review
What agent could do to change your mind?
All covered in the reviewAttached Filesnbsp;
Was this helpful?
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
