0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 21,2013
Nov 21,2013
9
people found
this helpful
this helpful
Quick turnaround of telephone calls and emails, smooth process of running the bidding process, text message confirmation of viewings, regular communication during the process to check progress of legals etc.
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Latest Reviews
24th Jun 2014
reviewed by 'Dittonite'
7th Feb 2014
reviewed by 'Francesca'
14th Jan 2014
reviewed by 'Girl'
12th Dec 2013
reviewed by 'Matt'
Opening Hours
Address
Lords Estate Agents (Kingston upon Thames & Surrey)
13 Brighton Road
Surbiton
Greater London
KT6 5LX
020 8390 3333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £165,000 | £165,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 9 | 0 | 8 | 0 | 0 | 0 |
Areas covered
- KT5
- Surbiton
- KT6
- Berrylands
- KT7
- Thames Ditton
- KT8
- KT10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jun 24,2014
Jun 24,2014
0
people found
this helpful
this helpful
Mark did an excellent job in assisting me buy a property. Negotiating on price is always tricky when competing against others but I felt that while Mark wanted to do the best for the seller he was also honest and straight with me which made ...
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Apr 03,2014
Apr 03,2014
2
people found
this helpful
this helpful
In using Lords Estate Agents Surbiton I received a polite, friendly, efficient and proactive service and would use them again....
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Apr 30, 2014
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(1)
Dear Rob,
Short and sweet! Love it.
Thank you
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents ...
Feb 07,2014
Feb 07,2014
2
people found
this helpful
this helpful
Every effort was taken to manage my expectations and push ahead with with my transaction. Without exception all the Surbiton staff I have dealt with have been professional and helpful which I have found very impressive. I was offered a service by you initially and ...
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Feb 07, 2014
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(1)
Dear Mrs O'Brien,
Thank you very much indeed for the lovely review.
I know that you were initially considering using one of our competitors but I am obviously delighted that you ultimately decided to entrust Lords with your home and that we exceeded your service expectations.
I hope we have the opportunity of assisting you again in the future.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Jan 14,2014
Jan 14,2014
9
people found
this helpful
this helpful
I just wanted to give some feedback for a couple of people at your Surbiton branch. We sold our flat in Thames Ditton in October. Mark (manager) was very good and kept calm throughout the sales process. Amanda, who although works in the admin section, ...
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Jan 15, 2014
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Dear Girl about town,
Thank you very much indeed for your thoughtful and constructive feedback about our service.
I am delighted that you had a great experience overall and in particular, from both Amanda and Mark who you specifically mention.
I am sorry that our temp was not as helpful as our full time staff but we would obviously delighted to assist you again in the future.
Thank you for taking the time to upload your feedback and for trusting Lords to sell your home for you.
Kind regar ...
Dec 12,2013
Dec 12,2013
8
people found
this helpful
this helpful
The team were open to see what the property could achieve and didn't just go with a book price which others in the area tend to do. Able to get people round to view at short notice and always available on the phone for queries ...
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Dec 19, 2013
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(1)
Dear Matt,
Thank you for the 5 star review!
I am really glad that the Surbiton office delivered a service that exceeded your expectations and hope we can assist you again in the future.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Nov 21,2013
Nov 21,2013
9
people found
this helpful
this helpful
Quick turnaround of telephone calls and emails, smooth process of running the bidding process, text message confirmation of viewings, regular communication during the process to check progress of legals etc....
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Nov 15,2013
Nov 15,2013
10
people found
this helpful
this helpful
Vinesh was a fantastic person to deal with, throughout a long and protracted purchase process. He was calm, kept the chain of five buyers/sellers intact, and kept us informed every step of the way. He enabled us to get the house we'd fallen in ...
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Nov 21, 2013
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(1)
Dear Cath & Brendan,
Thank you for taking the time and trouble to write such a lovely personal review for Vinesh!
I can tell you that he was absolutely thrilled by your kind words: it made his day.
I am delighted that you got the home you fell in love with and hope you are extremely happy there with your new family.
Please let us know when the baby arrives.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk ...
Oct 09,2013
Oct 09,2013
6
people found
this helpful
this helpful
This was a particularly difficult purchase for many legal reasons out of our control. Lords and in particular Vinesh played a vital part in negotiating directly with the sellers, rather than going through the snail-paced (and therefore very expensive) lawyers. This in the end helped ...
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Oct 10, 2013
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Dear Mulberry,
Thank you very much indeed for posting our 100th positive review on the allagents.co.uk website: a real milestone for us and a feather in Vinesh’s cap!
I am really proud of the fact that he proactively chased the transaction for you and helped save you money as a result.
We do act as a conduit between all the parties involved in a transaction and can move a lot more quickly using phone, text and email to pass information up and down the chain.
I hope we can help yo ...
Oct 03,2013
Oct 03,2013
5
people found
this helpful
this helpful
Caitriona was excellent in liaising with all parties involved in the purchase (her client and both sets of solicitors) and continually kept me up to date with the progress of the purchase. She would always respond to any queries or concerns that I had, and ...
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Oct 07, 2013
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(1)
Dear Chris,
The difference that a personal review makes to my staff is enormous, and is hugely motivating.
Thank you very much indeed for buying your property through Lords, and for taking the time to upload your review. It is much appreciated.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected] ...
Sep 23,2013
Sep 23,2013
5
people found
this helpful
this helpful
During my purchase of the property I found Mark and Caitriona very helpful and supportive. I also found that Jamie was very helpful when Mark was away on leave. The Surbiton team is unique in that they give you a comfort feeling by not putting ...
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Sep 24, 2013
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(1)
Dear Mr Pandya,
Thank you very much indeed for taking the time to review our service on www.allagents.co.uk
I am very grateful that you also took the time to write to us and for your helpful comments regarding our service and aftercare.
We wish you and your family every happiness in your new home.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected] ...
Aug 31,2013
Aug 31,2013
5
people found
this helpful
this helpful
The overall input , help, and positivity were very good, especially Mark's help in resolving a particular difficulty. I appreciated the generally measured and nicely paced level of activity....
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Sep 09, 2013
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(1)
Dear Miss Alexandra,
Thank you for listing your home with the Lords Surbiton office and for taking the time to review our service on the Allagents.co.uk website and for mentioning the service you received from Mark in particular.
Your thoughts and comments are much appreciated.
Guy Hodge
Managing Director
Lords Estate Agents
[email protected] ...
Aug 12,2013
Aug 12,2013
8
people found
this helpful
this helpful
Although I was buying a property and was not their client, Lords treated me with great courtesy. I never felt pressurised by them nor did they give me the usual rubbishy sales spiel that other agents delight in. What I got from Caitriona at the ...
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Aug 12, 2013
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(1)
Dear Mary,
Thank you very much indeed for such a thoughtful and positive review.
Whilst it is true that we act for the seller, we are always mindful of two things: the first is that anyone we sell a home to will potentially be a future customer and secondly that basic human courtesy costs nothing.
Most buyers just want the Estate Agent to be honest and straightforward in their negotiations, keep them updated throughout the sale process and offer constructive guidance where necessary, pa ...
Aug 04,2013
Aug 04,2013
7
people found
this helpful
this helpful
I am very satisfied with the experience of selling my house via Lords and Mark Eke. All contact was handled professionaly from the original valuation through to completion. My property sold on the first day of viewings, following an open day with 23 couples viewing. I ...
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Aug 06, 2013
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(1)
Dear Mr Morse,
Thank you very much indeed for taking the time to review our Surbiton office on the AllAgents.co.uk website.
I am really pleased that your sale went through smoothly and delighted that you were satisfied with the work we did for you.
Mark asked me to pass on his special thanks for mentioning him.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected] ...
Jun 06,2013
Jun 06,2013
9
people found
this helpful
this helpful
The sale of Grange Rd is complete! Thanks to Mark for his assistance with the sale and for all the extra requirements that were needed to see it through. For anyone thinking of using Lords, I am a very satisfied customer who felt Mark went ...
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Jun 06, 2013
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(1)
Thank you so much Lisa!
A review from the other side of the globe! Fantastic! We are now truly INTERNATIONAL!
If you ever find yourself back in the UK please look us up and in the meantime, thank you for placing your home sale with my Surbiton office.
Thanks again for the review.
Kind regards,
Guy Hodge
Managing Director,
Lords Estate Agents
[email protected] ...
Jun 05,2013
Jun 05,2013
12
people found
this helpful
this helpful
Thanks to Mark and the team for selling the flat so quickly. I have always been really impressed with the presentation of your brochures, and I think the quick sale at the asking price shows that a bit of effort with good pictures and motivated ...
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Jun 05, 2013
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Dear Chris.
Thank you for the fabulous review of my Surbiton office.
Mark and his team work exceptionally hard and the Surbiton market is exceptionally competitive.
Every recommendation helps enormously!
I hope the move goes well!
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected] ...
Jun 05,2013
Jun 05,2013
12
people found
this helpful
this helpful
Great, honest and personal service from all the guys at Lords, Brighton Road, Surbiton. We had experience of selling with another agent, and Lords' service was much better. The feedback from potential buyers was always submitted quickly and we felt we were kept in the ...
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Jun 05, 2013
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(1)
Dear Mrs Bowie,
Thanks very much indeed for the glittering review!
It's lovely to hear that our service is better than our competitors and you can always make a post against that agent as well if you wish to!
Thank you for placing your flat with Lords, and we will miss you as a near neighbour.
All the best in your new home.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected] ...
Nov 30,2012
Nov 30,2012
25
people found
this helpful
this helpful
They were amazing! Being first time buyers and not knowing the process, having them for support and information was the best. Very, very kind and helpfull...
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Dec 06, 2012
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(1)
Dear Mr De Miranda,
Thank you very much indeed for your positive feedback.
May I take the opportunity to wish you every happiness in your first home!
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected] ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
THE LORDS PARTNERSHIP LIMITED trading as (LORDS ESTATE AGENTS) COMPLAINTS PROCEDURE
1. Lords Estate Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the highest standards of service to all of its customers. To ensure that their interests are safeguarded and in the rare event that a problem arises, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by the management of the Company, and in the event that we are not able to deal with the issue to the mutual satisfaction of both parties, by reference to The Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to The Managing Director at:
The Lords Partnership Limited
56-58 Wood Street
Kingston upon Thames
Surrey, KT1 1UW
3. A complaint will wherever possible be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent within 15 working days of receipt of the complaint.
4. If the complainant is not satisfied with the outcome of our initial investigation, they are provided with a further opportunity to have the complaint reviewed by another of the Lords Directors by writing again to the address shown above.
5. In the event that the final review as detailed above still fails to satisfy the complainant, then the complainant is at liberty to have the matter referred to the Property Ombudsman. We will submit our file to the Ombudsman on request and subject to consent. The complainant is also entitled to have their complaint referred to the Ombudsman should we fail to deal with matters promptly or not complied with our in-house complaints procedure within 8 weeks from the date we receive a written notification of the grievance.
If, as a customer of Lords, you have any questions regarding the above, please contact your local office, write to the Managing Director at the address above or email [email protected].
Last updated at 12:40 PM 06/03/2014 by Guy Hodge
1. Lords Estate Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the highest standards of service to all of its customers. To ensure that their interests are safeguarded and in the rare event that a problem arises, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by the management of the Company, and in the event that we are not able to deal with the issue to the mutual satisfaction of both parties, by reference to The Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to The Managing Director at:
The Lords Partnership Limited
56-58 Wood Street
Kingston upon Thames
Surrey, KT1 1UW
3. A complaint will wherever possible be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent within 15 working days of receipt of the complaint.
4. If the complainant is not satisfied with the outcome of our initial investigation, they are provided with a further opportunity to have the complaint reviewed by another of the Lords Directors by writing again to the address shown above.
5. In the event that the final review as detailed above still fails to satisfy the complainant, then the complainant is at liberty to have the matter referred to the Property Ombudsman. We will submit our file to the Ombudsman on request and subject to consent. The complainant is also entitled to have their complaint referred to the Ombudsman should we fail to deal with matters promptly or not complied with our in-house complaints procedure within 8 weeks from the date we receive a written notification of the grievance.
If, as a customer of Lords, you have any questions regarding the above, please contact your local office, write to the Managing Director at the address above or email [email protected].
Best Estate Agent in Surbiton 
Best Estate Agent in Surbiton 
