100% sales valuation accuracy
100% sales fee satisfaction
Nov 18,2013
Nov 18,2013
3
people found
this helpful
this helpful
They never answer the phone and a weekends it just rings and rings as they seem to turn off the link to head office. We received emails addressed & referring to the wrong clients. We were told on more than one occasion they couldn't do weekend viewings as didn't have any staff. They uploaded photos we had not approved to the website - twice! The brochure was initially inaccurate (rooms wrong on floorplan, wording incorrect) and grammatically awful so we had to rewrite it as the administrator couldn't. Photographer asked if we could take more photos and email them to him. No marketing expertise in office a all. We received a text 10 minutes before a viewing that we knew nothing about simply telling us they were going to enter our property as their client couldn't wait to arrange an appt. The message was simply to let them know in that 10mins if it wasn't ok (they had no permission for viewings without agreement). We cancelled our contact immediately based on this abuse of our privacy and (despite them agreeing to our demand to end the contract and return our keys that same day) it then it took another complaint email and four days to get our listing off their website and the other commercial sales sites.
We neve received the services they offered (like our property appearing in new searches very three day, a premium listing on rightmove etc) and Nigel, the branch manager, has never been in touch since the day he did the unauthorised viewing.
We neve received the services they offered (like our property appearing in new searches very three day, a premium listing on rightmove etc) and Nigel, the branch manager, has never been in touch since the day he did the unauthorised viewing.
What agent could do to change your mind?
Provided a professional service.Attached Filesnbsp;
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Latest Reviews
2nd Dec 2019
reviewed by 'Mrs'
15th Oct 2018
reviewed by 'Andy'
10th Oct 2018
reviewed by 'Downunder.'
19th Mar 2018
reviewed by 'Simpering'
28th Oct 2016
reviewed by 'wendy'
Opening Hours
Address
Cubitt & West
Exchange BuildingsThe Square
Petersfield
Hampshire
GU32 3JU
01730 262931
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £180,000 | £727,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 2 | 2 | 2 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 02,2019
Dec 02,2019
0
people found
this helpful
this helpful
The decision to make a move came around very quickly for us and not understanding the process all of a sudden it became a whirlwind move and potentially very stressful until we employed the services of Lee, Mo, Maddy, Heather and Cheryl of the Petersfield ...
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Oct 29,2018
Oct 29,2018
0
people found
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We recently purchased a property through Cubitt & West in Petersfield with Alex as the central contact. The process was extremely efficient - a large part of this due to Alex's professionalism, drive and commitment - keeping us informed at all times throughout the sales process. ...
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Oct 15,2018
Oct 15,2018
1
people found
this helpful
this helpful
Lorraine at the Petersfield branch worked with me as POA for my Mum's house sale and was very impressed with her input throughout the process. Although tortuous at times, she persisted and got the sale over the line to everyone's satisfaction!...
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Comment on agent fees
Fee was fair for the work involved and I was so glad not to have chosen an online agent.
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Oct 10,2018
Oct 10,2018
1
people found
this helpful
this helpful
Alex expertly managed to close the chain keeping all sides happy after what had been a prolonged period of issues elsewhere in the chain. We are overseas and Alex was sensitive to this....
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Comment on agent fees
Average
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Mar 19,2018
Mar 19,2018
3
people found
this helpful
this helpful
Had been looking for a place in Petersfield for a few months. Put sealed bids on a place through Cubitts, and eventually was chosen as buyer. Everything seemed okay to this point, then things slowly went downhill.
Was forced to use the same solicitor as ...
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Oct 28,2016
Oct 28,2016
5
people found
this helpful
this helpful
dreadful communication I wasn't notified when viewings were cancelled they locked us out of our property and we had to climb in through a window, they left the house wide open doors unlocked and open after a viewing and didn't inform clients that their viewing ...
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Nov 18,2013
Nov 18,2013
0
people found
this helpful
this helpful
Mark Bates and his team provided an excellent service as we went through the process of purchasing the above flat for my elderly Mother. I have been very impressed at how hard they work to achieve customer satisfaction- ( and especially grateful for their kindness and ...
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Nov 18,2013
Nov 18,2013
3
people found
this helpful
this helpful
They never answer the phone and a weekends it just rings and rings as they seem to turn off the link to head office. We received emails addressed & referring to the wrong clients. We were told on more than one occasion they couldn't do weekend ...
read full review
read full review
What agent could do to change your mind?
Provided a professional service.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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