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Dulwich, London SE22

4.2/5, 72 Reviews
86% Recommended

100% sales valuation accuracy

67% letting valuation accuracy

100% sales fee satisfaction

79% letting fee satisfaction

Contact Us
We\'re Portico, an award-winning London agent with over 18 branches across London and Essex. As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we\'re committed and supportive, with high levels of communication. If you have a property we can help you with, or if you\'d like to find out mor
e about us, give us a call on 0208 299 6066.
"We saw four estate agents. ..."

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5 Star Review

By : 'Brendan'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : SE15

17 Nov 2013
People found this helpful0

We saw four estate agents. Barring one, the initial meeting was positive with all. Honestly it was a toss-up between Bushells and one other. I guess instinct chose for me. Rachel Sweeney came to the house and was polite, professional and not pushy at all. She listened to what we wanted and explained the terms simply. My one concern was to be able to deal with one primary person in the agency I chose. I did not want to be passed around the staff. Rachel promised that and kept to her promise. We knew we had a fairly decent flat with a freehold and good transport links etc. but were shocked by the market and totally unaware how desperate people were to buy in the area. We hoped for a certain price but that was far exceeded. We started to realise how lucky we were when 10 very solid offers came in after the first open viewing, all over the asking. At that point I realised how ridiculous the notion of handling the sale ourselves was. We had considered selling privately but suddenly you appreciate the value of having people thoroughly checked out financially, and managing bids in what turned out to be practically an auction. It all seemed plain sailing until our lovely buyer decided to leave for China a couple of days before the exchange with no more than a one line email to his lawyer. We had our own mortgage offer and proposed purchase then hanging in the balance while already having committed all the money to the sale / purchase that you do, i.e. a lot! Rachel had to make that call and inform me. I wasn't thrilled by the news. She handled everything calmly and with sympathy and understanding. Most importantly she handled it extremely professionally, immediately going back to other bidders and calling in new potential buyers for viewings. Within a week we had sold again (yes, we were very lucky, we know) and at exactly the same price. It was handled perfectly by Rachel and Bushells as a team. Our second buyer, being a nervous first-time buyer and guided by a difficult solicitor then posed us a lot of questions, unnecessary delays and bumps in the road. Selling is a negotiation and you do accept that but sometimes people act ridiculous, quibbling over tiny things when there's so much more at stake. Despite two very quick actual "sales" the whole process for us took 6 months from the first meeting with Rachel. The final two weeks were pretty stressful and it looked again like the sale (and our resultant purchase) would all fall through. We had pressure for both sides but again, Rachel and Kim at Bushells were terrific, guiding us through the process, reassuring us and most crucially, using their experience to nudge people to where they had to be to make the deal happen. In these final few weeks we learned that we were expecting our first child which added to the feeling that we had to move. Our own mortgage offer had a few weeks only to run and we probably wouldn't have re-qualified. It felt very tense and you do lose some sense of perspective because it feels like everything at the time. I'm not sure we would have have got there and completed without the focus and attention given by Rachel Sweeney. There were crucial moments were she had to intervene and edge things toward an exchange and she was always dependable and always available. We are now very happy in our new home thanks to an excellent solicitor (yes, incredible but actually true), a lot of luck and the hard work, kept promises and attention to detail of Rachel and Kim at Bushells, Lordship Lane in Dulwich.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100%100%£380,000£425,000
Lettings67%79%£925£1,850
Areas covered
  • SE13
  • SE15
  • SE21
  • SE22
  • SE24
  • SE27
  • SE5
Address

Portico
94 Lordship LaneLondon, Greater London
SE22 8HF
020 8299 6066

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Portico Branches (View All 18)
Thanks again for your help ...

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5 Star Review

By : 'Adam'
Services : Sales( As a Buyer )
Sold price : £425000
Would you recommend ? : Yes
Postcode : SE22

25 Jun 2023
People found this helpful0

Thanks again for your help through the buying process we appreciated... Read Full Review

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Portico have ignored our ...

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1 Star Review
UserName

Shamirah

By : 'Hector'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : No
Postcode : SE15

12 Jul 2022
People found this helpful0

Portico have ignored our emails regarding the return of our deposit for a rental property. We are still waiting for the return of our deposit, despite us leaving the property over 3 weeks ago and it being in exactly the same state as we found it at the beginning of the tenancy. Portico are now not... Read Full Review

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Portico has provided ...

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5 Star Review
UserName

Diogo

By : 'Andrew'
Services : Letting( As a Owner )
Rent PCM : £1599
Would you recommend ? : Yes
Postcode : SE19

12 Jul 2022
People found this helpful0

Portico has provided professional and prompt support to me as a landlord. They have helped me successful source good quality tenants and to source suppliers/workers to get work done to a high standard. Communication is prompt and clear. I am very pleased with their Concierge service and in... Read Full Review

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Company is going ...

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1 Star Review

By : 'Dave'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW16

26 Jun 2020
People found this helpful2

It looks like they're in bankruptcy; they're unable to return deposits to their tenants and telling lies to make up... Read Full Review

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Will never use their rental ...

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1 Star Review

By : 'Z'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : SE21

19 Sept 2019
People found this helpful2

Renting with this company meant nothing was maintained whilst living there. Now they're over a month on waiting for my deposit to be returned, called today as it was promised to be paid by - they responded by stating "hopefully your call will be returned today." Never mind the... Read Full Review

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Awful ...

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1 Star Review

By : 'Anon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE15

28 Jun 2018
People found this helpful2

Awful customer service from this branch - absolutely incompetent 'estate agents' who hound you for information that has already been sitting in their office for days. A pity they don't have more than a few brain cells to rub together in order to carry out the simple admin tasks... Read Full Review

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Currently highly disappointed ...

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1 Star Review

By : 'Mada_K'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE22

5 Mar 2018
People found this helpful7

Currently highly disappointed with Portico, shocking customer service from our property manager at their head office in Kentish Town. No communication at all, totally unbelievable! There are issues at our property which we have been trying to solve for months and no one seems to really care!!!... Read Full Review

Comments (2)
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By : David

7 Mar 2018

Agree. Never answers email or phone at Portico. Disgusting...

Agent refused to deal with ...

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1 Star Review

By : 'MarkW'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE21

21 Nov 2017
People found this helpful25

Agent refused to deal with issues internally so this is why a review is being left. * Refused to deal with complaint internally. * When agent looked at property he said he would have it rented within 10 days but 21 days later he didn't have a single offer. * I have used estate agents on... Read Full Review


Comments on Agent Fees

The fees were fine, although we never needed them.

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My boyfriend and I looked at ...

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5 Star Review

By : 'CH'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE5

30 Apr 2017
People found this helpful0

My boyfriend and I looked at several properties with Jasmine. She is super sweet, patient, and really works with you to understand what you're looking for. She's very responsive and always follows up, but without being pushy. We would definitely recommend going with Jasmine to anyone who is looking ... Read Full Review

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Both Jasmine and Steve were ...

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5 Star Review

By : 'PM'
Services : Letting( As a Tenant )
Would you recommend ? : Yes

28 Apr 2016
People found this helpful0

Both Jasmine and Steve were very helpful and efficient with any query I had. Many thanks to bothj of them in finding my... Read Full Review

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Agent* I found really rode ...

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1 Star Review

By : 'Kristina'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW2

19 Nov 2015
People found this helpful8

Agent* I found really rode ,not polite,did not respect,me at all as a customer.I was looking for a flat,to rent. She did not want to listen,to my needs,at all.I asked,about quiet residential road,but,she did not listen to my needs,even gave me some comments,which I felt,I do not have my rights,as a ... Read Full Review


What agent could do to change your mind?

She,should have,more respect,for a costumers,she needs,to learn,to listen to client needs.Jasmine should value,her customers.She needs,to STOP in being rude,with customers.

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Worst agents you'll ever come ...

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1 Star Review

By : 'Saurabh'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : SE22

4 Aug 2015
People found this helpful15

Worst agents you'll ever come across! High costs and Terrible services is what they provide. I have dealt with about 5 representatives from the same company, as every other representative seem to leave the job in every 2 months or so. To be fair on employees, if the company is changing its name... Read Full Review


What agent could do to change your mind?

Agent should have been more responsive and should value its customers.

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This agent responded quickly ...

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5 Star Review

By : 'LO123'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : SW15

29 Jul 2015
People found this helpful0

This agent responded quickly to our enquiry and made appointments at our convenience. They have been friendly and helpful at all stages of the process. Our agent, Jasmine, has made us feel very looked after, and has kept us updated on all developments, whilst making our part easy for... Read Full Review


What agent could do to change your mind?

The fees seem quite high, even if the service provided was excellent. Portico charged around £900 in all, which is a lot of money for a short let.


Comments on Agent Fees

The fees seem quite high, even if the service provided was excellent. Portico charged around £900 in all, which is a lot of money for a short let.

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A lot more professional and ...

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5 Star Review

By : 'JS'
Services : Letting( As a Tenant )
Rent PCM : £1456
Would you recommend ? : Yes
Postcode : SE22

14 Jul 2015
People found this helpful0

A lot more professional and slicker service than estate agents I have dealt with before. As a new tenant, they have been very thorough in terms of timescales, saying exactly what is needed and explaining the process. Also responded quickly to any queries. Would definitely recommend to... Read Full Review

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Having tried to view a ...

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1 Star Review
UserName

Jamal

By : 'James'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SE22

8 Mar 2015
People found this helpful8

Having tried to view a property with this agent, he has twice cancelled at short notice, without even bothering to ring to notify me. Terribly poor service from... Read Full Review


What agent could do to change your mind?

Not cancelled bookings at short notice by email.

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I have just rented through ...

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4 Star Review

By : 'Jo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE22

11 Nov 2014
People found this helpful0

I have just rented through Bushells for the second time in a couple of years. We did look around at other properties with other agents, but were let down constantly by bad service and agents lying about properties. We went back to Jasmine at Bushells and she was amazing, took time to listen to our... Read Full Review

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We rented our flat from ...

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5 Star Review

By : 'Kate'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SE15

11 Nov 2014
People found this helpful0

We rented our flat from Bushells' earlier this month. I am always wary of letting agents but I found Cherie and Will to be fantastic. They were helpful, quick to respond and facilitated our letting without any delays. I was pleased with the level of service I received and the property I have moved... Read Full Review


Comments on Agent Fees

Obviously it is a lot of money and would rather not have to pay them as its often not the case when you go direct through a landlord. Also working in housing myself I know the true cost of such checks/fees. However, having said that I can say that I was impressed with the speed and efficiency of the letting and the inventory check when we moved into the flat.

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BUSHELLS ARE ...

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1 Star Review

By : 'Antoinette'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : SE2

3 Nov 2014
People found this helpful8

BUSHELLS ARE HORRIFIC!!!!! THEY LIED AND PUT US IN A LONG TERM TENANCY UNDER FALSE PRETENCES! My husband and I rented a bottom floor flat from Bushells. We specified we wanted a garden for our dogs as well as needed to know about any noise issues from the above flat. Bushells arranged to... Read Full Review


What agent could do to change your mind?

DONT TRUST JASMINE ELLINGTON, WILLIAM DAVIES OR ANDRIES NEOPHYTOU

Comments (1)
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By : Bushells

3 Nov 2014

We are disappointed that you felt the need to post this review; our Lettings Director has personally dealt with the negotiations on your behalf and is in the process of agreeing the deed of surrender ...

I used Bushells to find ...

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5 Star Review

By : 'SG'
Services : Letting( As a Tenant )
Rent PCM : £1075
Would you recommend ? : Yes
Postcode : SE22

25 Jun 2014
People found this helpful0

I used Bushells to find myself a flat in South East London. I approached them via an advert I saw on Zoopla, but following that they were in touch quickly to arrange (and subsequently rearrange) a viewing of that property. The process after deciding I wanted to take the flat was easy and... Read Full Review

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Mark Davidson was fantastic ...

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5 Star Review

By : 'Sarah'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W12

5 Dec 2013
People found this helpful0

Mark Davidson was fantastic from the start. His excitement and energy was something that I was drawn into. I would recommend him and Bushells to anyone looking to... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10/20/2022, 5:49:31 AM by allAgents

Awards won by Portico, London SE22 8HF