100% lettings valuation accuracy
57% lettings fee satisfaction
Nov 13,2013
Nov 13,2013
3
people found
this helpful
this helpful
Absolutely terrible property managers. We are in our second year with them and have experienced just about every landlord related problem you can imagine.
In our first property we had a massive damp patch on our roof which was promised to be fixed by the time we moved in but a year later was still not repaired. We also received a huge cleaning bill upon moving out despite spending 3 full days cleaning the flat before we moved out, including polishing toasters and door handles. I think it is fair to say we went far above what most tenants would do upon moving out. Stupidly we decided to stay with Grant management for another year just for ease. So far we have had problems with regarding a tumble drier we were promised upon moving in and 3 months later we still do not have one. Also we have a leak in our living room and this has still not been repaired 10 days after being reported.
Although these are all bad, the worst thing is there customer service and the lack of effort they appear to make towards their student tenants. They struggle to reply and constantly just pan off problems saying someone else is dealing with it.
Under no circumstances would I recommend this letting agency and I think the staff should search their reviews online and notice that there is not a single positive one to be found. This gives a clear message that some serious improvements are needed.
In our first property we had a massive damp patch on our roof which was promised to be fixed by the time we moved in but a year later was still not repaired. We also received a huge cleaning bill upon moving out despite spending 3 full days cleaning the flat before we moved out, including polishing toasters and door handles. I think it is fair to say we went far above what most tenants would do upon moving out. Stupidly we decided to stay with Grant management for another year just for ease. So far we have had problems with regarding a tumble drier we were promised upon moving in and 3 months later we still do not have one. Also we have a leak in our living room and this has still not been repaired 10 days after being reported.
Although these are all bad, the worst thing is there customer service and the lack of effort they appear to make towards their student tenants. They struggle to reply and constantly just pan off problems saying someone else is dealing with it.
Under no circumstances would I recommend this letting agency and I think the staff should search their reviews online and notice that there is not a single positive one to be found. This gives a clear message that some serious improvements are needed.
What agent could do to change your mind?
Improve the customer service drastically and completely change their manner in dealing with student tenants.Attached Filesnbsp;
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Jan 23, 2014
I agree with everything said in this comment. I have experienced everything mentioned particularly the very poor customer service towards students. They are a disgrace.
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Latest Reviews
22nd Feb 2022
reviewed by 'Nathan'
13th Jul 2021
reviewed by 'Paola'
18th Jan 2021
reviewed by 'Ashleigh'
16th Dec 2020
reviewed by 'Daniel'
9th Jun 2020
reviewed by 'Iona'
Opening Hours
Address
Grant Property
685 Great Western Road
Glasgow
City of Glasgow
G12 8RA
0141 330 9820
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 57% | £290 | £1,125 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 15 | 0 | 0 | 0 | 0 | 0 | 1 |
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Apr 12,2022
Apr 12,2022
2
people found
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Grant Property (Newly Named Sandstone Property) are nothing short of useless, incompetent clowns. If you somehow stumble upon a flat and it is in whatever way linked to Grant Property/ Sandstone Property, avoid it like the fucking plague....
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Feb 22,2022
Feb 22,2022
1
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Literally every aspect of our experience with them as been an absolute disaster. Giving us short-notice for keys even though we told them we were out of the area because their representative wanted to ignore us all morning and then go to lunch. Being given ...
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Jul 13,2021
Jul 13,2021
1
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We have just moved to our apartment and the fridge broke. A technician representing Grant property said it would be replaced in 2 days, the oil had dried in the back, it was obviously not our fault. Now 6 days have passed and (after ignoring our calls) ...
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Jan 18,2021
Jan 18,2021
0
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AWFUL COMPANY - Avoid at ALL costs!!!
The company don’t care about tenants at all they just wanna make as much money as possible. I was forced to leave university for a severe mental health disorder and was left trying to find a tenant ...
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Dec 16,2020
Dec 16,2020
1
people found
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AVOID RENTING FROM GRANT PROPERTY AT ALL COSTS. I would have rated 0 stars if that was an option. Absolutely horrendous letting agent company that treat students like mugs. I say this for a number of reasons.
1) I rented a property from them and the roof ...
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Jan 22, 2021
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(1)
So sorry to hear about your experience. I was considering to let one of their rooms. I did see a previous comment on Facebook about them, but it was from a few years back, so I thought maybe they would have cleaned up their act... I guess not if even in 2021 they are still poor towards students.
Might I ask where you changed to as I am looking for a room to rent? ...
Jun 09,2020
Jun 09,2020
2
people found
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Would never recommend renting property with them. DO NOT RENT WITH THEM. Useless at responding to problems in the flat we rented. It took over a month for them to replace the washing machine that was broken. Also charged an extortionate cleaning bill when we ...
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Mar 25,2020
Mar 25,2020
2
people found
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this helpful
Will take over £200 off your deposit saying they had to clean your property on leaving, without need or proof...
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Oct 09,2019
Oct 09,2019
1
people found
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Shite experience with grant properties, rented a student flat in the west end, our heating broke in November, we didn't get it fixed till January. We spent hours cleaning everything in the flat but they still charged us for stuff such as bluetack marks on ...
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Good
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Sep 23,2019
Sep 23,2019
0
people found
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In all my dealings with Grant Property I have found them to Be very helpful.From the smallest request to the bigger questions they have been prompt and professional in their responses.
Tracey and Ally both have been a great help to us over with ...
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Jul 16,2019
Jul 16,2019
1
people found
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this helpful
I feel completed to write this review. This guys are complete scam artist, I would advice both tenant as landlords to stay away from them.
I had some friends coming over from Spain, they have just finish their Uni degrees and are looking to work ...
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Apr 29,2019
Apr 29,2019
3
people found
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this helpful
Quite agree. My daughter rented a flat and at the end of the tenancy got it professionally cleaned (it wasn't even dirty) and we were still charged. This estate agency try to squeeze out money from vulnerable students. Shame, shame, shame...
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Sep 28,2018
Sep 28,2018
5
people found
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There are only a few good things I can say about grant properties after a year of enduring a tenancy with them. I really would not recommend any student to rent with them. They do get contractors out quickly to assess any faults, and reply ...
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Comment on agent fees
Overpriced for extremely poor quality. I was paying a large amount for a room with peeling pain, holes in the flooring and broken furniture.
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Apr 26, 2019
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Quite agree. My daughter rented a flat and got it professionally cleaned (it wasn't even dirty) and we were still charged a phenomenal amount. Basically there is no code of ethics that is adhered to by Grant properties ...
Jul 31,2018
Jul 31,2018
0
people found
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The staff were overall helpful and they responded very quickly whenever I encountered any problems in the flat. They have also been very honest and diligent in their work....
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Apr 11,2017
Apr 11,2017
4
people found
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Would not recommend this letting agent. Damp mouldy flat and very unhelpful staff. Keep well clear!!! Need to inspect flats more often....
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Apr 17, 2017
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Hello Bob, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your experience in more detail and endeavour to help find a resolution. Please contact me at [email protected]
Andrew Hutton
Associate Director of Property Management. ...
Jul 16,2016
Jul 16,2016
3
people found
this helpful
this helpful
I would not advise this agency to anyone as they are only interested in ripping you off! We rented a flat through the Glasgow agency branch and had an extremely poor experience. The staff is incompetent and also very rude, a nightmare to deal with. ...
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What agent could do to change your mind?
Rent increasing by 10% every tenancy yearAttached Filesnbsp;
Comment on agent fees
Rent increasing by 10% every tenancy year
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Nov 13,2013
Nov 13,2013
3
people found
this helpful
this helpful
Absolutely terrible property managers. We are in our second year with them and have experienced just about every landlord related problem you can imagine.
In our first property we had a massive damp patch on our roof which was promised to be fixed by the ...
read full review
read full review
What agent could do to change your mind?
Improve the customer service drastically and completely change their manner in dealing with student tenants.Attached Filesnbsp;
Was this helpful?
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Yes
Jan 23, 2014
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(1)
I agree with everything said in this comment. I have experienced everything mentioned particularly the very poor customer service towards students. They are a disgrace. ...
Mar 28,2013
Mar 28,2013
3
people found
this helpful
this helpful
Awful experience from day 1. Receptionist had no idea what he was doing, kept undercharging me during payment of deposit. Any problems in the flat were dealt with after 3 or 4 phone calls and still took AGES. Regular visits, sometimes unannounced. Did not receive any deposit back ...
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Mar 07,2012
Mar 07,2012
2
people found
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GRANT MANAGEMENT now known as grant property are the worst letting agencies going they ripp students ofand conditions of properties are awful AVOID these at every cost !!!!!...
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What agent could do to change your mind?
every thing they are a disgrace and should dont be able t rent they ripped me of with nearly 800 poundAttached Filesnbsp;
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Mar 28, 2012
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Hello Nichola. I don't seem to have received a complaint from you, and you've made a very strong statement here. If you'd like me to look into your issues, can you contact me directly at [email protected] or ring me on 0131 220 6360. Thanks. Debbie Rummens. Managing Director. ...
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Last updated at 2:55 PM 30/10/2017 by allAgents
