100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Nov 04,2013
Nov 04,2013
2
people found
this helpful
this helpful
I co-run a property development fund and am amazed by my recent experience.
Recently, they sold a flat on Wellmeadow road, hither green. Its a small two bed at an. attractive asking price (£180k). I know the area well & even in need of considerable work, it was worth at least £200k.
I and my colleagues phone Acorn a total of 8 times in an attempt to arrange a viewing. We were not called back once. We told them we were cash buyers & could therefore move very quickly. I personally made it very clear on about the 6th call that i thought the price was very attractive - i was hoping to spur them on a bit........
Excuses ranged from 'viewings are very difficult to arrange, due to unruly tennants' to 'we are very busy and our properties are selling like hotcakes' - the inference being that they were too busy to do their actual job. The only other time I've seen such bad service was when a competitor bidder, some years ago now, was giving backhanders to agents in return for low prices - something the agents achieved via 'bad marketing'.
I cant say for sure but i wouldn't be at all surprised if thats what was going on here.
Recently, they sold a flat on Wellmeadow road, hither green. Its a small two bed at an. attractive asking price (£180k). I know the area well & even in need of considerable work, it was worth at least £200k.
I and my colleagues phone Acorn a total of 8 times in an attempt to arrange a viewing. We were not called back once. We told them we were cash buyers & could therefore move very quickly. I personally made it very clear on about the 6th call that i thought the price was very attractive - i was hoping to spur them on a bit........
Excuses ranged from 'viewings are very difficult to arrange, due to unruly tennants' to 'we are very busy and our properties are selling like hotcakes' - the inference being that they were too busy to do their actual job. The only other time I've seen such bad service was when a competitor bidder, some years ago now, was giving backhanders to agents in return for low prices - something the agents achieved via 'bad marketing'.
I cant say for sure but i wouldn't be at all surprised if thats what was going on here.
What agent could do to change your mind?
Actually arrange viewings for interested parties.......Attached Filesnbsp;
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Nov 03, 2014
I currently have a house on the market with Catford Acorn. It has been with them now for about a month, I've had no paperwork through, there is no board up and have had one viewing. While I acknowledge that there is a lot of work needed on my property, I was made an offer by this one viewer which was £35,000 below the asking price - apparently he is somebody who has been in the building trade and would like a project! When I only reduced the price by £27,000 he wasn't interested.... Acorn will say that it is hard to gain access to the property because my son is at work all week and that is why there have not been more than one viewer but the fact is that he has only been approached about this one viewing and he is around in the evenings and weekends. I shall keep the site posted as to developments!!!! Nov 13, 2013
Dear Client,I am sorry you feel this way. If you really did try this hard to get in why did you not speak to a manager?
We have had our problems getting in to this property as there is a council tenant in this property who is very hard to get hold of.
I would have to disagree strongly with the property being under priced as it was valued accordingly and no such judgement can be made without seeing the property.
We do appreciate your comments and we are certainly looking to improve our already number one position in the SE6 area.
Regards
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Opening Hours
Address
Acorn Group Estate Agents
128 Rushey Green
Catford,London
Greater London
SE6 4HQ
020 8333 4488
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £900 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 5 | 0 | 2 | 0 | 0 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 09,2017
Dec 09,2017
0
people found
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this helpful
I am very grateful with the service I have received from Acorn Agents. Shamia Oakley-Rowe was extremely helpful during the process. All my queries were answered efficiently. I found him to be very courteous and professional....
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Comment on agent fees
Good
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Dec 08,2017
Dec 08,2017
0
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Last month I was in a difficult situation to find a property for rent with my budget. When I contact this Agency , were very prompt with the viewing and after that very flexible and helpful. I moved in within less than a week, which was ...
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Comment on agent fees
Good
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Jun 06,2017
Jun 06,2017
0
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Dammy was extremely helpful in order to move my daughter in her flat as smoothly as possible. Communication was excellent and we really appreciate all your hard work....
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May 29,2017
May 29,2017
1
people found
this helpful
this helpful
Richard from Acorn is Catford valued and managed the sale of my flat. I had three agents come in initially and Richards local knowledge and eagerness to sell my stood out by far from the others. The sales process was a rocky one due to ...
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Comment on agent fees
Fair
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Mar 09,2017
Mar 09,2017
0
people found
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Richard Allen the director made the initial contact to view the property. His approach and the Catford Team's approach was outstanding, professional and charismatic from commencing the instruction to the conclusion and completion of selling the property. There was nothing to small to assist the ...
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Comment on agent fees
The agent's deserved the fees they were given on completion.They worked conscientiously to achieve a sale on my property.
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Nov 04,2013
Nov 04,2013
2
people found
this helpful
this helpful
I co-run a property development fund and am amazed by my recent experience.
Recently, they sold a flat on Wellmeadow road, hither green. Its a small two bed at an. attractive asking price (£180k). I know the area well & even in need of considerable work, ...
read full review
read full review
What agent could do to change your mind?
Actually arrange viewings for interested parties.......Attached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 03, 2014
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(2)
I currently have a house on the market with Catford Acorn. It has been with them now for about a month, I've had no paperwork through, there is no board up and have had one viewing. While I acknowledge that there is a lot of work needed on my property, I was made an offer by this one viewer which was £35,000 below the asking price - apparently he is somebody who has been in the building trade and would like a project! When I only reduced the price by £27,000 he wasn't interested.... Acorn ...
Nov 14,2012
Nov 14,2012
1
people found
this helpful
this helpful
We have found Kathleen, quick to respond to any issues raised by the tenants and they have been dealt with efficiently. We had one occasion when we would have preferred more feedback on how the situation was being dealt with, but found out afterwards it ...
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Nov 12,2012
Nov 12,2012
1
people found
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this helpful
I found all the agents at the Rushey Green office (and Lewisham where I belieive Ms. Milne is based) to be professional, courteous and generally a pleasure to deal with. All my queries were answered promptly-and via email, which I'd specified as it is diffcult ...
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Nov 03,2012
Nov 03,2012
1
people found
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this helpful
I have rented from Acorn for 18 months and initially had a few teething problems and some of the office staff appeared to be a bit "offish", however I more recently have had to contact Acorn on a couple of occasions and had no problems at ...
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Nov 01,2012
Nov 01,2012
1
people found
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this helpful
Acorn seem to be the same as most agents. The quality of service is related to not only the competence of current staff and to the relationship between Landlord and Agent. I prefer to agree with any Agent to have a sole person responsible to ...
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