Romans
Crowthorne, RG45
4.2/5, 31 reviews
87% recommended
100% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

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“As very upstanding tenants I have been truly appalled by ......”

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Oct 27,2013
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Lori
By: 'Anonymous'
Oct 27,2013
9 people found
this helpful
As very upstanding tenants I have been truly appalled by the general support and customer service I receive generally from Romans. There is general incompetence and level
Of communication. In recent dealings with my property manager Lori Ross, I have lost all faith. She seems utterly incompetent and complete inability to understand the most basic problem. She quite conveniently has a list as long as your arm if things that she doesn't get involved with
In a tenancy. Which leaves me wondering exactly what she does do?! She certainly always takes the landlords side and epitomises the culture if stitch up the tenant and try and lay as much blame on them as possible. I have lived in my house in farnborough for a year now and nothing has gone right since I moved in. An estate agent and staff should not prompt the reason to want to move on from a property you otherwise like to rent, but she certainly does this. I hope romans read this and deal with her as she needs to learn some manners and ways of dealing with her tenants in a polite manner. What a rude human being!
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Latest Reviews

View all Reviews 31
17th May 2018
reviewed by 'Rachel'
“The worst estate agents I have ever used. As if it isn't hard enough having to rent a home, Romans ......”
13th Dec 2013
reviewed by 'ajay'
“i have lived with romans lettings for more then 3 years. at the end they were really disgusting. never did any ......”
27th Oct 2013
reviewed by 'Anonymous'
“As very upstanding tenants I have been truly appalled by the general support and customer service I receive generally from ......”
11th Feb 2013
reviewed by 'John'
“Sold the house at a fair price - most important! Gave clear advice on preparing property for sale. Managed to ......”
3rd Jan 2013
reviewed by 'Ian'
“Kelly has always provided information promptly and acted on instructions. The service has always been professional, irrespective of the matters ......”
15th Dec 2012
reviewed by 'Kathryn'
“The Romans team at Crowthorne, and in particular Daniel, were a delight to deal with, offering a professional, courteous and ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Romans
246 High Street
Crowthorne
Berkshire
RG45 7AP
01344 776010

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 0% £0 £0
Lettings 0% 0% £2,150 £2,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 3 3 12 0 2 1 3 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Worst estate agents ever...”

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May 17,2018
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By: 'Rachel'
May 17,2018
7 people found
this helpful
The worst estate agents I have ever used. As if it isn't hard enough having to rent a home, Romans like to make sure they make your life hell and rip you off for every single penny you have. If you're a landlord do your ...
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Comment on agent fees
Terrible
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“i have lived with romans lettings for more then 3 years. ......”

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Dec 13,2013
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By: 'ajay'
Dec 13,2013
6 people found
this helpful
i have lived with romans lettings for more then 3 years. at the end they were really disgusting. never did any maintenance nor any help. we did end of tenancy professionally and gave them receipt as well but they said that this is not the **** standard ...
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By: Bob
Jul 22, 2016
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Just take them to court for the return of your full deposit and you can also claim back costs. ...

“As very upstanding tenants I have been truly appalled by ......”

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Oct 27,2013
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Lori
By: 'Anonymous'
Oct 27,2013
9 people found
this helpful
As very upstanding tenants I have been truly appalled by the general support and customer service I receive generally from Romans. There is general incompetence and level Of communication. In recent dealings with my property manager Lori Ross, I have lost all faith. She seems ...
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“Sold the house at a fair price - most important! ......”

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Feb 11,2013
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By: 'John'
Feb 11,2013
1 people found
this helpful
Sold the house at a fair price - most important! Gave clear advice on preparing property for sale. Managed to get a large number of people to view the property. Managed almost all the viewings, as we were unavalilable. Generally gave feedback. When first chain ...
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“Kelly has always provided information promptly and acted on instructions. ......”

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Jan 03,2013
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Kelly
By: 'Ian'
Jan 03,2013
0 people found
this helpful
Kelly has always provided information promptly and acted on instructions. The service has always been professional, irrespective of the matters that are being dealt with....
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“The Romans team at Crowthorne, and in particular Daniel, were ......”

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Dec 15,2012
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Daniel
By: 'Kathryn'
Dec 15,2012
0 people found
this helpful
The Romans team at Crowthorne, and in particular Daniel, were a delight to deal with, offering a professional, courteous and efficient service. Through out the entire sales process they managed our expectations and provided regular updates on progress. When our sale ran into a few ...
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“Since moving into my rented property at the end of ......”

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Dec 12,2012
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Sylvia
By: 'Jo'
Dec 12,2012
0 people found
this helpful
Since moving into my rented property at the end of October my Property Managers Sylvia Reid and Jan Stamp have worked tirelessly is sorting out some major issues with the house. They have been pateint, professional and much to my delight have managed to get ...
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“Premier Let. Romans Estate Agents are good in finding tenents ......”

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Dec 11,2012
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Kelly
By: 'Dr'
Dec 11,2012
0 people found
this helpful
Premier Let. Romans Estate Agents are good in finding tenents and managing the property, Kelly esp has been approachable and gets the job done quickly....
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“I am buying Jas's house (see previous review). I agree ......”

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Dec 08,2012
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Nick
By: 'Alison'
Dec 08,2012
0 people found
this helpful
I am buying Jas's house (see previous review). I agree with everything she has said, Nick and Natalie have held our chain together from start to finish. We wouldn't have exchanged yesterday if Natalie hadn't called ahead to every solicitor in the chain asking them ...
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“Romans were proficient and friendly from the outset, and totally ......”

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Dec 07,2012
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Nick
By: 'Jas'
Dec 07,2012
0 people found
this helpful
Romans were proficient and friendly from the outset, and totally professional throughout the 2.5 month process from advertising to exchange. From my first call to them for advertising, a team of 3 (Nick, James and Daniel) were at my house that very evening taking pictures and measurements ...
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“Kelly is very good at reporting problems that arise within ......”

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Dec 07,2012
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Kelly
By: 'TSW'
Dec 07,2012
0 people found
this helpful
Kelly is very good at reporting problems that arise within the building and sh is good at chasing us when items are outstanding! we can get messages to and from tenants very easily via kelly....
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“We have been living at our accomodation (being managed by ......”

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Nov 15,2012
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Kelly
By: 'M'
Nov 15,2012
0 people found
this helpful
We have been living at our accomodation (being managed by Romans on behalf of the landlords) since almost a year now. Kelly is our key contact person for any issues relating to the property and over this period, we have found her to be very ...
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“Bought our house through the Crowthorne branch. While staff always ......”

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Oct 09,2012
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By: 'Mrs'
Oct 09,2012
1 people found
this helpful
Bought our house through the Crowthorne branch. While staff always friendly and helpful, found that they did not respond to queries when asked e.g. asked where the washing machine was in the property as did not remember seeing it/where not shown. They said ...
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“Kelly Saunders has been very helpful, professional and responds quickly ......”

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Oct 07,2012
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Kelly
By: 'No'
Oct 07,2012
0 people found
this helpful
Kelly Saunders has been very helpful, professional and responds quickly to requests from me or from the tennants whenever any issues arise...
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“The sales team at Crowthorne worked together to help me ......”

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Sep 10,2012
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james
By: 'Mrs'
Sep 10,2012
0 people found
this helpful
The sales team at Crowthorne worked together to help me sell my house quickly and smoothly. It would not be fair to commend any particular member of the staff as they all played their part. The sale was handled in a professional manner yet my ...
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“I have found Romans in the past not very officacent, ......”

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Jul 12,2012
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Sandy Harris
By: 'Tracey'
Jul 12,2012
0 people found
this helpful
I have found Romans in the past not very officacent, however since Sandra Harris has been dealing with 37 Cranford avenue, on my behave I have been pleasantly very happy with the service she has provided. I have felt at ease with Sandra looking after my ...
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“Kelly Saunders is my property manager in a fully managed ......”

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Jun 22,2012
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Kelly
By: 'Maria'
Jun 22,2012
0 people found
this helpful
Kelly Saunders is my property manager in a fully managed agreement. The service she provides is great. As I live abroad I can fully depend on her to manage the rental of the property. If there is a problem, I give her general approval to ...
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“I found all the staff at Romans to be courteous, ......”

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Jun 07,2012
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Daniel
By: 'Amanda'
Jun 07,2012
1 people found
this helpful
I found all the staff at Romans to be courteous, helpful and extremely efficient at all times particularly when my first sale fell through due to the serious illness of the buyer. Romans took care of nearly all the viewings of the property for me ...
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“I put my property on the market through Robin Miles ......”

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Apr 20,2012
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Robin
By: 'Ian'
Apr 20,2012
0 people found
this helpful
I put my property on the market through Robin Miles from the Crowthorne branch and went under offer within two weeks. I was delighted with the service I received not only from Robin but infact the whole team. Right from the off I received what ...
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“James was so professional, this was not the easiest sales. ......”

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Apr 20,2012
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By: 'Jacqueline'
Apr 20,2012
0 people found
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James was so professional, this was not the easiest sales. Given a uncooperative tennant in the property at time of advertising!! Was updated fully the whole way through process, honest updates of market changes, options of rental versus sales. Felt I had an estate agent ...
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“Excellent service from this Company selling our property. We lost ......”

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Apr 06,2012
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By: 'Edward'
Apr 06,2012
0 people found
this helpful
Excellent service from this Company selling our property. We lost our original buyer and they very quickly found us a new buyer. We had the same excellent service from Romans purchasing our "new" property through them. We have dealt with Romans in the past and ...
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“The service provided by Romans, particularly Kelly Saunders over the ......”

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Apr 04,2012
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Kelly
By: 'Paul'
Apr 04,2012
0 people found
this helpful
The service provided by Romans, particularly Kelly Saunders over the last 7 years managing my property in Winnersh, has been first class. Having made the move overseas I was a little concerned I was leaving myself exposed to potential drama associated with a long distant property ...
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“Kelly is always most helpful and is very pleasant to ......”

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Mar 06,2012
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Kelly
By: 'Eileen'
Mar 06,2012
0 people found
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Kelly is always most helpful and is very pleasant to deal with...
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“I had lived in my house for 28 years and so ......”

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Mar 04,2012
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Carl
By: 'Von'
Mar 04,2012
0 people found
this helpful
I had lived in my house for 28 years and so I was very apprehensive about selling but as I wanted to down-size I knew I needed to take the plunge! The staff at Romans in Crowthorne made the whole process of selling and buying a ...
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“Lynn Dunlop dealt with my enquiries and was always polite ......”

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Feb 29,2012
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Lynn
By: 'A'
Feb 29,2012
0 people found
this helpful
Lynn Dunlop dealt with my enquiries and was always polite when speaking to her. Over the course of the week I made a considerable amount of calls to Lynn and she dealt with them professionally, kind and well-mannered and always reassured me. She is a ...
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“During my dealings with Daniel Mason for the sale of ......”

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Feb 21,2012
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Daniel
By: 'Stewart'
Feb 21,2012
0 people found
this helpful
During my dealings with Daniel Mason for the sale of my property there were a number of challenges faced which Daniel addressed swiftly and efficiently. He demonstrated that nothing was too much hassle and always responded to all enquiries either by telephone or email really ...
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“Carl Atkinson was very helpful and professional. Star of the ......”

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Nov 11,2011
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Carl
By: 'JEH'
Nov 11,2011
0 people found
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Carl Atkinson was very helpful and professional. Star of the show has to be Natalie Boyd who tried her best to progress the sale even though both the vendor and their solicitor were hard work...
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“Our experience with the Roman's team has been excellent, they ......”

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Nov 02,2011
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By: 'Jay'
Nov 02,2011
0 people found
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Our experience with the Roman's team has been excellent, they have kept us informed with all the proceedings and been on the ball at all times. It was a pleasure to deal with such professionalism where their expertise showed in dealing and closing the deal ...
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“The staff at the Crowthorne branch of Romans sold our ......”

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Sep 22,2011
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By: 'Popes'
Sep 22,2011
0 people found
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The staff at the Crowthorne branch of Romans sold our home in 5 hours. Carl had viewers lined up for us and he was very efficient and ensured the smooth running of the paperworkand made sure the surveysand other inspections etc went ahead as planned.The ...
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“I had the good fortune to visit Romans this Monday ......”

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Sep 15,2011
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By: 'Samantha'
Sep 15,2011
0 people found
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I had the good fortune to visit Romans this Monday gone and I was very pleasantly surprised after visiting the other agents in Crowthorne. I dealt with Gary & Carl who were very friendly!! Offered me a hot drink before I even told them what help ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Romans, Crowthorne RG45 7AP



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