100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
86% lettings fee satisfaction
Oct 20,2013
Oct 20,2013
3
people found
this helpful
this helpful
Not Great.
I'll detail the staff below
The Battersea branch was headed up by Gavin, a slow witted and ill willed man with a perchant for lying and scheming, with the mistaken view that the average Joe in the outside world was as stupid as him. Lies varied from attempting to sell fake properties, threats of illegal professional cleans and more minor things such as false excuses for ignoring emails. Aside from this, he had a tendancy to ignore a substantial proportion of emails to which responding to was of no benefit to himself, which proved a bit of a drag when attempting to get problems with the property sorted and an apparent inability to grasp basic grammar, punctuation and spelling didn't help matters.
Aiding him was Melissa, who also lied from time to time but we could never work out was acting on here own accord or was just a (much more articulate) mouthpiece for Gavin. I'll give her the benefit of the doubt and say the latter, and she was fairly professional generally despite often being AWOL when sent emails (with no out of office response or anything ofc)
I then met a nice young girl called Claire, who seemed well intentioned and friendly, with the added benefit of inavertandly dishing the dirt of some of Gavin's more ambitious schemes on a couple of occasions which was nice. Too bad the trials and tribulations of working with the other two has probably forced her to quit by now.
Aside from the personal flaws above, the organisation generally seemed disorganised and fairly clueless, with emails going unanswered and documents going unsigned (including our tenancy agreement, which I'm not sure ever reached the landlord). Fortunately this worked in our favour when our deposit request was ignored for so long they weren't allowed to take any deductions from it.
Having said all the above, there were some positives: They were very good as replacing faulty items and faults with the property, especially near the beginning of the tenancy and to be honest, you'll probably be fine if you have your wits about you. I'm sure a lot of other agents are no better.
I'll detail the staff below
The Battersea branch was headed up by Gavin, a slow witted and ill willed man with a perchant for lying and scheming, with the mistaken view that the average Joe in the outside world was as stupid as him. Lies varied from attempting to sell fake properties, threats of illegal professional cleans and more minor things such as false excuses for ignoring emails. Aside from this, he had a tendancy to ignore a substantial proportion of emails to which responding to was of no benefit to himself, which proved a bit of a drag when attempting to get problems with the property sorted and an apparent inability to grasp basic grammar, punctuation and spelling didn't help matters.
Aiding him was Melissa, who also lied from time to time but we could never work out was acting on here own accord or was just a (much more articulate) mouthpiece for Gavin. I'll give her the benefit of the doubt and say the latter, and she was fairly professional generally despite often being AWOL when sent emails (with no out of office response or anything ofc)
I then met a nice young girl called Claire, who seemed well intentioned and friendly, with the added benefit of inavertandly dishing the dirt of some of Gavin's more ambitious schemes on a couple of occasions which was nice. Too bad the trials and tribulations of working with the other two has probably forced her to quit by now.
Aside from the personal flaws above, the organisation generally seemed disorganised and fairly clueless, with emails going unanswered and documents going unsigned (including our tenancy agreement, which I'm not sure ever reached the landlord). Fortunately this worked in our favour when our deposit request was ignored for so long they weren't allowed to take any deductions from it.
Having said all the above, there were some positives: They were very good as replacing faulty items and faults with the property, especially near the beginning of the tenancy and to be honest, you'll probably be fine if you have your wits about you. I'm sure a lot of other agents are no better.
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Opening Hours
Address
Living In London
145 St. John's Hill
Battersea,London
Greater London
SW11 1TQ
020 7228 5392
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £310,000 | £314,800 |
| Lettings | 100% | 86% | £1,200 | £2,770 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 2 | 5 | 2 | 2 | 0 | 1 | 0 | 0 | 0 |
Areas covered
- SW11
- Battersea
- SW18
- Clapham Junction
- SW8
- Wandsworth
- SW9
- SW4
- SW19
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 14,2016
Apr 14,2016
0
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Rita and the team were very helpful throughout the stressful process of buying my flat. The solicitors I used were very difficult, and was a slow process and Rita did all she could to make it easier and kept me updated throughout. They have been ...
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Dec 23,2015
Dec 23,2015
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Living in london agency has been renting our apartment in saint georges wharf since it was built and although they do not do the management for us, they are there with good advice. The tenant * sometime pay late rent and not put us in the ...
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Dec 22,2015
Dec 22,2015
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Brandon has looked after our property account with Living in London for the recent years and we have always been happy with the speed and efficiency of service....
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Dec 22,2015
Dec 22,2015
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Brandon helped us get our house in Clapham through living in london and assisted us every step in the road. He guided us on how to submit our offer and ensured all of our deal breaker options were met. Very good agent and helped us ...
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Dec 22,2015
Dec 22,2015
0
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We work with Living London with all of our properties, and have done for the past 2 years. Prior to this we used a number of letting agents to assist us but to give Brandon his dues, he gave us the confidence to just use them ...
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Dec 18,2015
Dec 18,2015
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Seamus's approach to estate agency was professional, reliable and responsive. As we all know flat hunting can be hard work and you don't know who to trust/telling the truth. From the first point of contact Seamus was great, he even replied to emails out ...
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Dec 12,2015
Dec 12,2015
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I would highly recommend the company to other people. The communication is brilliant and is so crucial in these types of situation. There is no service like this service. Rita and Ben were so positive throughout. Overall as a first time seller I was pleased....
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Jan 21,2015
Jan 21,2015
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Really good service and helpful throughout the process of vetting tenants and finding new tenants and dealing with an issue which arose on one of the tenancies finishing early. They are very fair to both tenant and landlord and knowledgable about the law and the ...
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Dec 16,2014
Dec 16,2014
0
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The letting job was done with a minimum of fuss and I am pleased with the tenants who've been found....
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Dec 10,2014
Dec 10,2014
0
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I find Living in London to be one of the areas most professional and efficient letting agents. My property went on the market with multiple agents and Living in London were not quick enough this time round, but, it says something that I will be ...
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Dec 10,2014
Dec 10,2014
0
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Living in London Clapham Office helped us to find our property in Wandsworth. They are friendly, trustworthy and reliable. We are extremely happy here and have had no issues from start to finish....
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Dec 10,2014
Dec 10,2014
0
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We have entrusted Living in London for several years with our property in SW18, they have always acted without best interests in the forefront of their minds. Brandon has created an extremely favourable impression on both myself and my son when dealing with us, and ...
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Dec 05,2014
Dec 05,2014
0
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Hi
I let me flat through Living in London for over 2 years and have always had excellent service from them.
New tenants have been found with no fuss, rent paid on time and any issues resloved as they come up.
many thanks
Ben...
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Dec 01,2014
Dec 01,2014
0
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Myself and my partner rented our property with Living in London for many years, initially dealing with the likes of Stuart Belcher (need I say more!). Following the departure of Stuart we were contacted by the delightful Brandon McCormack, the Marketing Manager for Living in ...
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Comment on agent fees
1.5% Single Agent Contract which is a fair fee for the area.
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Aug 31,2014
Aug 31,2014
2
people found
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I have been a landlord with my property being managed by Living London for several years. I am based overseas, so swapping agents is not easy. I have had constant trouble getting anything other than the basic rent collecting sorted out. They require constant follow ...
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What agent could do to change your mind?
Charging a management fee sometimes involves some form of management. Lazy, unreliable and dishonest.Attached Filesnbsp;
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May 29,2014
May 29,2014
0
people found
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I have seen repeated mistakes of poor feedback or none when I actually was expecting it. In some aspects like following up tenants' requests they are very good and consistent; they provide solutions quickly to problems but on the other hand as a landlord I ...
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Dec 05,2013
Dec 05,2013
1
people found
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We bought our apartment through living in London nine years ago and were so impressed by the service they were the obvious choice when it came to selling the property. I could not believe that after such a long period of time Ben and Adam ...
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Nov 22,2013
Nov 22,2013
1
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We were very close to end of our previous tenancy. Claire helped to move in in 3 days! She was very kind and helpful. Excellent service all round....
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Nov 07,2013
Nov 07,2013
2
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I have been a tenant now of Living in London for approximately 3 years, over 2 different properties within SW11 and SW18. I have been dealing with Gavin since day dot and he has always resolved any issues that have arisen with my property pretty quickly. Took ...
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Oct 20,2013
Oct 20,2013
3
people found
this helpful
this helpful
Not Great.
I'll detail the staff below
The Battersea branch was headed up by Gavin, a slow witted and ill willed man with a perchant for lying and scheming, with the mistaken view that the average Joe in the outside world was as stupid as ...
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Oct 20,2010
Oct 20,2010
3
people found
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Have never been treated so badly in my life... had to start legal proceedings to get deposit back that did not belong to him even after the landlady had approved everything. Shouldn't be in business!...
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All complaints are taken extremely seriously and will be dealt with immediately, and after further investigation a dedicated response will be given within 48 hours.
Last updated at 11:42 AM 20/02/2015 by allAgents
