0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 19,2013
Sep 19,2013
3
people found
this helpful
this helpful
Mullucks Wells...... Translation....... Multi xxx ups.
Been renting for a few years and this company do not deserve to be allowed to trade. Moved into what I thought would be a fantastic converted country house.
Day 1 moving in night.... Electric sparks from plug in unused converted space in alcove/ fireplace
Day 2 Realise yes actually heating isn't working correctly. Not even hooked up despite radiator in bathroom. Living room like a freezer. Contact MW.... "We will send someone out asap" .
Following morning... Snow arrives.... Waited until 4pm, no confirmation from MW when handy man will call out. Phoned again and again. 10 days later with 6 inches of snow still outside electrician comes, confirms rads not in proper working order.Hallway one broken, bathroom one not even hooked up and sitting room rad well ... Too old and worn needs replacing he says. It will never heat up he says.
I Go off then for Xmas.... Come back told be another 2 weeks before rads fixed. At this point Im annoyed.
But I come home to find.... Flood, 2 inches deep in alcove in corridor to front door of flat. Smell of damp is disgusting. So I telephone MW told to keep eye on it. 24 hours later no call to send out handyman to sort it. Called MW again said would sort it. Rang again and again. 10 days later a rep comes out from MW. Attitude of well you are only renting this property. Am furious by now.
One week later.... Shower in bathroom breaks,,,, cant stop water/ to turn it off, luckily neighbour comes to rescue
2 weeks later fridge breaks.... 3 days waiting on MW to send out plumber / handyman for bathroom and to fix fridge
Meantime ask about radiator in sitting room as room unusable its so cold and middle of winter at this point. Still heavy snow outside. So spend most evenings after making dinner living in bedroom.
2 weeks later cooker goes. Another 10 days before electrician is sent out....... By now its the beg of March, 4 months into 6 month rental of the property.
Spring arrives, unwanted visitors and insects keep appearing on living room floor. MW reply not a problem, don't fret!!
That was it.... Called local council. Full electrical check ordered. Cooker was indeed faulty.No egg takes 15 minutes to fry!!
They are told to put cover on live electric socket right over kitchen sink which was also a hazard from day 1.
Moved out 4 weeks later as tenancy finally ended.
Attitude from director of MW the flat is in perfect habitable state everything always worked from day 1 he replies in letter to my solicitor.
The whole time MW tells me they informed landlord. Reading comments on sales by MW they don't know meaning of the communication.
Its no wonder too I see the flat, nick named, "Faulty Towers" on Well known rental websites every 4-6 months. Dodgy flat, landlord and most definitely dodgy agents as other tenants in same building who went through them also had problems with electrics, plumbing which took almost 3 weeks to send out handyman for.
So in summary Mullucks Wells need to rename themselves as "Multi cockups".
They need serious investigation by the lettings association of the UK.
Been renting for a few years and this company do not deserve to be allowed to trade. Moved into what I thought would be a fantastic converted country house.
Day 1 moving in night.... Electric sparks from plug in unused converted space in alcove/ fireplace
Day 2 Realise yes actually heating isn't working correctly. Not even hooked up despite radiator in bathroom. Living room like a freezer. Contact MW.... "We will send someone out asap" .
Following morning... Snow arrives.... Waited until 4pm, no confirmation from MW when handy man will call out. Phoned again and again. 10 days later with 6 inches of snow still outside electrician comes, confirms rads not in proper working order.Hallway one broken, bathroom one not even hooked up and sitting room rad well ... Too old and worn needs replacing he says. It will never heat up he says.
I Go off then for Xmas.... Come back told be another 2 weeks before rads fixed. At this point Im annoyed.
But I come home to find.... Flood, 2 inches deep in alcove in corridor to front door of flat. Smell of damp is disgusting. So I telephone MW told to keep eye on it. 24 hours later no call to send out handyman to sort it. Called MW again said would sort it. Rang again and again. 10 days later a rep comes out from MW. Attitude of well you are only renting this property. Am furious by now.
One week later.... Shower in bathroom breaks,,,, cant stop water/ to turn it off, luckily neighbour comes to rescue
2 weeks later fridge breaks.... 3 days waiting on MW to send out plumber / handyman for bathroom and to fix fridge
Meantime ask about radiator in sitting room as room unusable its so cold and middle of winter at this point. Still heavy snow outside. So spend most evenings after making dinner living in bedroom.
2 weeks later cooker goes. Another 10 days before electrician is sent out....... By now its the beg of March, 4 months into 6 month rental of the property.
Spring arrives, unwanted visitors and insects keep appearing on living room floor. MW reply not a problem, don't fret!!
That was it.... Called local council. Full electrical check ordered. Cooker was indeed faulty.No egg takes 15 minutes to fry!!
They are told to put cover on live electric socket right over kitchen sink which was also a hazard from day 1.
Moved out 4 weeks later as tenancy finally ended.
Attitude from director of MW the flat is in perfect habitable state everything always worked from day 1 he replies in letter to my solicitor.
The whole time MW tells me they informed landlord. Reading comments on sales by MW they don't know meaning of the communication.
Its no wonder too I see the flat, nick named, "Faulty Towers" on Well known rental websites every 4-6 months. Dodgy flat, landlord and most definitely dodgy agents as other tenants in same building who went through them also had problems with electrics, plumbing which took almost 3 weeks to send out handyman for.
So in summary Mullucks Wells need to rename themselves as "Multi cockups".
They need serious investigation by the lettings association of the UK.
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Opening Hours
Address
Mullucks Wells
The Guild House, Water Lane
Bishops Stortford
Hertfordshire
CM23 2JZ
01279 755400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £900 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 6 | 0 | 1 | 0 | 0 | 0 | 2 |
Areas covered
- CM23
- SG10
- SG12
- CM21
Services offered
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- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Aug 09,2022
Aug 09,2022
0
people found
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Appalling treatment initially as a prospective buyer from start to finish leaving my wife in tears after requesting highly personal information to establish whether we were 'suitable buyers' and not even having the decency to let us know the outcome or even a 'thank you'.
...
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Aug 11, 2022
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(1)
Thank you for your time on the phone yesterday Mr Faulkner, I hope we were able to address some of your issues and concerns ...
Jul 19,2019
Jul 19,2019
2
people found
this helpful
this helpful
Terrible customer service! From the start, the staff at Mullocks Wells have been uncourteous and rude (emails to prove). Upon checkout, they are trying to charge £140 for a checkout clean to a 1 bedroom flat. The average hourly rate for a cleaner is £10. We have left ...
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May 28,2019
May 28,2019
1
people found
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this helpful
Poor sales services from this agent. Very uncourteous. She needs further training. Please review her email responses to potential clients....
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Comment on agent fees
N/A
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Dec 15,2018
Dec 15,2018
1
people found
this helpful
this helpful
DO NOT RENT WITH THESE, i rented the place had a major flood bringing the bathroom ceiling down, electric lights hanging down a fatality would have occurred if the shower was used ( no bath fitted) idiot woman at dunmow said it was safe to use. ...
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Comment on agent fees
very bad
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Apr 04,2018
Apr 04,2018
2
people found
this helpful
this helpful
On Mullucks Integrity:
Joan Bull, the manager, hid information from the landlord. She made it clear to me that she manages the rentals.
On Mullucks Efficiency:
There were times when we had a stream of contractors at in our flat. Contractors often came for the ...
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May 02, 2018
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(1)
We were very sorry to see this feedback, much of which is inconsistent with our experience. We do not put all jobs out to tender but use reliable local companies that we know to be reasonable and efficient. At no point were other cleaners let into the property to quote for the cleaning so the £250 apparently quoted by another cleaner cannot have taken into account the level of cleaning required or the amount of rubbish to be removed from the house and garden.
As part of our property ma ...
Nov 11,2016
Nov 11,2016
2
people found
this helpful
this helpful
Absolutely the biggest shower of rubbish you will ever come across. They do nothing but lie. They talke a large deposit and have no intention of giving this all back no matter how well you look after the property. For the thirteen months I was ...
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Comment on agent fees
Bad
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Sep 19,2013
Sep 19,2013
3
people found
this helpful
this helpful
Mullucks Wells...... Translation....... Multi xxx ups.
Been renting for a few years and this company do not deserve to be allowed to trade. Moved into what I thought would be a fantastic converted country house.
Day 1 moving in night.... Electric sparks from plug in unused ...
read full review
read full review
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Yes
Feb 07,2012
Feb 07,2012
3
people found
this helpful
this helpful
The agent failed to conduct proper negotiations with the buyer and to communicate effectively both internally and with the buyer and seller. This lead to confusion after lawyers were appointed about what the buyer was precisely buying. The Agent then covered up and disguise their ...
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Mar 14, 2012
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This review was not posted by Mullucks Wells as stated. The review above fails to point out that the vendor received an offer within 3% of the guide price, and that on their instruction this case went to mediation which failed so then went to arbitration. The arbitrator found in the agents favour, for full fees and costs. ...
Aug 05,2011
Aug 05,2011
4
people found
this helpful
this helpful
Their level of customer service and charisma was very poor....
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Vendor Fees
1%Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 14/10/2022, 3:32 PM by Martin NashComplaints Procedure
No procedure set.
Last updated at 2:32 PM 14/10/2022 by Martin Nash
