“I found letting and sales agents are really different (Not ......”
1 Star Review
Oct 14,2010
By:
'debs'
Oct 14,2010
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode:
Sales (Prospective customer)
Postcode:
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I found letting and sales agents are really different (Not in good way!) than others like Foxtons/Northfields/Townends. My experience with Haart has never been good. So I thought to share my experience with all.
2 years ago when we wanted to rent in Ealing, I walked into Haart Ealing. The lady I spoke to (Don't remember her name) was so ignorant in facial expressions and communications despite the fact that we had a budget of £1000 initially. That's not the way you talk or behave with customers. We felt, she did not really bother to get business for her company even though we were seriously looking to rent. Finally she said, we won't get a 2 bed property with that budget and she cannot help (I can't recall exact phrasing).
We were really frustrated as she did not even ask us if we can push out budget up or if we can wait for sometime or if she can look around etc. She just ended the entire communication without any positive note!
We walked into Townends Ealing, just next to Haart. The wonderful letting agent had nice chat with us. He showed us two properties which did not fit our requirement. But he spent time to show us those and finally we realised, if we need to meet our requirement we need to push our budget. So we pushed our budget to 1200 and moved house very quickly. Even Foxtons agent helped us a lot but we liked the property shown by Townends.
Now that was about letting story. Now about Haart's sells story!
I want to buy a flat in Ealing. 2 Bed with £250k budget. Not too bad I think from Haart's sales point of view. I assumed my earlier experience with Haart was really one off or the agent may be new etc. So I contacted Haart to view property. I was told someone will call me that day or next day. I did not receive any call. I contacted them again for the property viewing after 2-3 days and reached the agent. I was not really happy as Foxton and Northfields called me back as promised within time. First impression was not so good! Anyway, as I was explaining the agent my requirement and the properties I want to view, he tried his best to sale me mortgage consulting of Haart! He transferred me to someone who does independent mortgage consulting. I did my home work with Alexander Hall and others. I was not really interested listening to him. I was literally forced to speak to that mortgage consultant for his free advice.
It was so odd! The sales agent kept on asking me when I can meet the mortgage consultant and I had to give him a time. It was hard sales! I felt like I am speaking to someone who is selling newspaper in Victoria station!
Finally sales agent started talking about property. I realised he was not carefully listening to my requirement as like Foxtons or Northfield agents. He tried to explain me some property which I was not interested at all as I know what I need. When I said, I live in Ealing, he said me this now.. "Oh you are local!" I felt he was not happy as I am local as he cannot probably make me fool! That sounded that way.
Anyway I scheduled some viewing with him but in the mean time, I was impressed with Foxton and Northfields so I cancelled my viewing with Haart.
Few days ago, I was called to ask if I am still looking for property. I said yes but not at the moment. I lied to him as I have decided, I will definitely move away from Haart. He asked me if he can remove my details. I said yes. The response was "Ok. I will remove your details. Bye". The expressions, tone, lack of empathy in language and words are frustrating. You can say same words in 100 ways but if you are customer facing, you need to be nice and communicative. I really did not like how it sounded to me.
Anyway looking at other people's review, I found, I am not the only one. I found Northfields and Foxtons agents are so good in customer interactions, requirement understanding and always keep in a positive note. I have not bought the property yet as I am still looking for the best one for my requirement and in touch with other agents But I would not go to Haart.
To summarise, I find Haart agents:
- Lack in customer experience, communication and positive attitude
- They are not well trained
- Lack of feelings
- Not at all professional
- Lack in customer facing behaviour
Thanks
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