Darlows
Merthyr Tydfil, CF47
3.7/5, 19 reviews
57% recommended
67% lettings valuation accuracy
50% lettings fee satisfaction

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“They promised me a subject to contract agreement then drafted ......”

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Sep 30,2013
Minithumbdown
By: 'Doctor'
Sep 30,2013
2 people found
this helpful
They promised me a subject to contract agreement then drafted a legally different contract thus breaching my trust and costing me thousands of pounds in rent. They ignored my complaints , would not answer my calls and then finally after nine months and after going to the property ombudsman their management offered £50 . Still they are stalling in returning my deposit even though they tell you it is in the deposit protection scheme. I don't recommend using their services under any circumstances
What agent could do to change your mind?
They could have apologized early for their mistake and tried to secure my interest as well as the landlod's hence ensuring that neither party came to harm
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Latest Reviews

View all Reviews 19
5th Apr 2022
reviewed by 'Senthil'
“They have been managing my property for close to a decade now. The service has akways been exceptional.Most recently ......”
11th Nov 2021
reviewed by 'Ed'
“I recently made an accepted offer in a property in Rhymney and was met by the senior sales negotiator ( Sarah ......”
23rd Oct 2021
reviewed by 'Helen'
“I’d like to give Louise Pugh from Darlows at Merthyr a huge thank you .She always gets things sorted ......”
8th Sep 2021
reviewed by 'woodland'
“NO SERVICE OFFERED TO CUSTOMERS in SEPTEMBER 2021 because of OUTDATED restrictions.I got an email in answer to my enquiry. ......”
1st Dec 2020
reviewed by 'Jenny'
“Do not use Darlows to manage your property! They do not answer the phone, return calls or respond to emails. ......”
26th Feb 2020
reviewed by 'Peter'
“Sarah Elliott of Darlows in Merthyr has sold my house quickly and kept me informed as we go. The sale ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Darlows
32 Victoria Street
Merthyr Tydfil

CF47 8BW
01685 723555

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 67% 50% £600 £650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 1 4 3 0 6 1 1 1
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Merthyr Tydfil, CF47

“Efficient service for close to a decade!...”

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Apr 05,2022
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Hayley
By: 'Senthil'
Apr 05,2022
0 people found
this helpful
They have been managing my property for close to a decade now. The service has akways been exceptional. Most recently contacted for electrical upgradation work. Big thank you to Hayley Hardy who managed it very efficiently! 5 stars without hesitation....
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“I recently made an accepted offer in a proper......”

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Nov 11,2021
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Sarah
By: 'Ed'
Nov 11,2021
0 people found
this helpful
I recently made an accepted offer in a property in Rhymney and was met by the senior sales negotiator ( Sarah Elliott ) I found Sarah very knowledgable and polite and I was allowed to make a satisfactory tour of the house without any spiel which I ...
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“Thank you ....”

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Oct 23,2021
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Louise
By: 'Helen'
Oct 23,2021
1 people found
this helpful
I’d like to give Louise Pugh from Darlows at Merthyr a huge thank you . She always gets things sorted for me . I’m renting and my boiler packed in on Friday night . I emailed Louise Saturday morning and with in 25 mins an engineer was ...
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“NO SERVICE OFFERED TO CUSTOMERS in SEPTEMBER ......”

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Sep 08,2021
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By: 'woodland'
Sep 08,2021
0 people found
this helpful
NO SERVICE OFFERED TO CUSTOMERS in SEPTEMBER 2021 because of OUTDATED restrictions. I got an email in answer to my enquiry. I enquired about an ad they placed ...in fact their ad was an invitation to express interest since they have decided to apply outdated "August" ...
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“Do not use Darlows to manage your property! T......”

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Dec 01,2020
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By: 'Jenny'
Dec 01,2020
0 people found
this helpful
Do not use Darlows to manage your property! They do not answer the phone, return calls or respond to emails. Our property has been left with a rainwater leak effecting the electrics since July. We have not been informed of the leak and they've sent ...
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“Sarah Elliott of Darlows, quick and efficient ......”

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Feb 26,2020
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Sarah
By: 'Peter'
Feb 26,2020
0 people found
this helpful
Sarah Elliott of Darlows in Merthyr has sold my house quickly and kept me informed as we go. The sale went through without a hitch in 4 months. She’s always been friendly and professional. I’d definitely use her again....
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“We've been on a long journey purchasing our p......”

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Jan 28,2020
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Sarah
By: 'Rachel'
Jan 28,2020
0 people found
this helpful
We've been on a long journey purchasing our property but Sarah Elliott has helped us every step of the way. She has clarified queries for us and given us support and advice where needed. I wouldn't hesitate to use Darlows again because of Sarah, she's ...
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“Excellent service and support from Sarah Elli......”

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Aug 31,2019
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Sarah
By: 'Julie'
Aug 31,2019
0 people found
this helpful
Excellent service and support from Sarah Elliott. Friendly and helpful! Always I the other end of the phone when needed....
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“Great service...”

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Aug 17,2019
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Sarah
By: 'Nicky'
Aug 17,2019
0 people found
this helpful
What great service we have received from Sarah Elliott at the Merthyr Tydfil branch of Darlows estate agents. Always keeping us up to date with progress and answering our queries and questions very quickly to prevent any delay with the purchase of our property, and ...
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“Excellent service from Sarah...”

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Jan 31,2019
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Sarah
By: 'Esther'
Jan 31,2019
0 people found
this helpful
We were very Impressed by the level of service given by Sarah Eliott at the Merthyr Tydfil branch. She has helped us with the sale of our property and has been so helpful and friendly. We were thrilled to receive an offer on our property ...
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“Outstanding work Sarah Elliot...”

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Jan 30,2019
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Sarah
By: 'Brilliant'
Jan 30,2019
0 people found
this helpful
Sarah Elliot was brilliant! After many house viewings Sarah didn't give up, found us our perfect first home and done nothing but help along the way and made our first experience of buying a property a very enjoyable one! Would definitely recommend Sarah!! Thank you...
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“Seller...”

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Jan 28,2019
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Louise
By: 'Bertie'
Jan 28,2019
0 people found
this helpful
Louise has been a great help to me on selling my property, I have found Darlows Merthyr very professional and Louise Pinch in particular a buts most of my dealings have been with her....
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Comment on agent fees
Fees tend to be the same at most agencies, we all would like to have it cost less but am generally happy .
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“Thinking of Darlows? Think Again!...”

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Jun 06,2018
Minithumbdown
By: 'Darloss'
Jun 06,2018
1 people found
this helpful
Came to Darlows as a landlord with a property to rent. Problems with property issues and lack of communication with Darlows, from the outset. They were paid to fully managed the property but did as little as they could, even refusing to serve written notice ...
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By: Beverley Richards
Sep 08, 2018
View all comments (1)
I couldn't agree more. Darlows are totally inefficient. I have paid for a fully managed service also and the experience is dreadful. I wouldn't advise anyone to use them. Absolutely appalling communitarian and service ....get very little from their high fees. Don't touch them if you're a landlord. Left hand doesnt know what the right hand is doing and quite rude people. ...

“First of all, i have given Darlows one star as ......”

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Aug 06,2017
Minithumbdown
By: 'Nigel'
Aug 06,2017
2 people found
this helpful
First of all, i have given Darlows one star as i cant give them zero. I have had the misfortune of dealing with Darlows in respect of a property rental. Initially they seemed ok....but since agreeing the let their service has been nothing short ...
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By: ross
Mar 09, 2018
View all comments (1)
Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards Ross ...

“Thank you to the Merthyr Tydfil Branch and to the ......”

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Aug 01,2017
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Sarah
By: 'Miss'
Aug 01,2017
0 people found
this helpful
Thank you to the Merthyr Tydfil Branch and to the Agent Sarah Elliot primarily dealing with the purchase of my bungalow All the team were prompt with their assistance and dealt with the purchase in a very professional manner. Sarah kept me in the loop ...
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Sarah at Darlows Merthyr has been a great support from ......”

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Jun 02,2017
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Sarah
By: 'Kelly'
Jun 02,2017
0 people found
this helpful
Sarah at Darlows Merthyr has been a great support from start to finish when purchasing my new property. Sarah kept me informed every step of the way and was happy to help me whenever i needed it. I cant thank her enough for everything as ...
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Can't go wrong with Darlows. This company was so helpful ......”

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Oct 20,2016
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Carla
By: 'kelly'
Oct 20,2016
0 people found
this helpful
Can't go wrong with Darlows. This company was so helpful and so quick at responding to my needs. I must say they made renting a house so easy for me and my family I would recommend them to anyone. Thank you so much Darlows 😊😊😊...
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Good
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By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Awful company. Paid a fortune to rent a very expensive ......”

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Jan 28,2015
Minithumbdown
By: 'yvette16'
Jan 28,2015
1 people found
this helpful
Awful company. Paid a fortune to rent a very expensive house from the merthyr branch with the understanding that all that needed to be done to move in, would be. I picked up the house keys, drove over and what a shock! I'm pregnant with ...
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By: Customer Relations Manager
Feb 04, 2015
View all comments (1)
Hi Yvette I'm sorry to hear about this. Please could you email [email protected] so we can look into this for you and rectify the situation. Many thanks Melanie Smith Customer Relations Manager ...

“They promised me a subject to contract agreement then drafted ......”

Share on :
Sep 30,2013
Minithumbdown
By: 'Doctor'
Sep 30,2013
2 people found
this helpful
They promised me a subject to contract agreement then drafted a legally different contract thus breaching my trust and costing me thousands of pounds in rent. They ignored my complaints , would not answer my calls and then finally after nine months and after going to ...
read full review
What agent could do to change your mind?
They could have apologized early for their mistake and tried to secure my interest as well as the landlod's hence ensuring that neither party came to harm
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Darlows, Merthyr Tydfil CF47 8BW



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