“I was greeted with a new staff which barely knows ......”
1 Star Review
Sep 28,2013
By:
'M'
Sep 28,2013
Branch: London, 109 Hammersmith Grove
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: W60
Branch: London, 109 Hammersmith Grove
Lettings (Prospective customer)
Postcode: W60
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I was greeted with a new staff which barely knows any information and consistently needed assistance by her coworkers even when I was signing the rental contract. I had very limited time to find a flat therefore, I wasn't being picky.
However, the day after I have signed the contract they have printed an Ad. and posted in front of their office with a lower price that was offered. I confronted them about the price and QUOTE by their manager (or I shall say the mother of this family business): "your agreement is already signed and you have already agreed to whatever that is being discussed and if you don't like it then you can refund your money we can take back the room" I was Furious to be given this attitude but hold back my words because I really don't want to go through all the process of hunting down flats again. 5 minutes after they have the new girl called again to make sure I have the transaction ready before I moved in and I asked again about the price and so explained that it is a human mistake and that the AD is for another flat but they have mistakenly switched the photo and obviously, they have it taken down from the window. Well if it was a mistake then they would have correct it and post a new one? None. They also charge 175 pounds admin fee which is way more than any other professional letting agents.
Still furious, I search their company online and see this review and decided I would share with any others that may come in contact with this company to stay out.
I was also stunned by reading the above comments of flat 149 Hammer smith Grove as that's where I'll be moving in. I would consider to ditching my deposit rather than to have to deal with them again.
What agent could do to change your mind?
I would rather deal with other agents
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