Chester, CH1
4/5, 43 reviews
77% recommended
100% sales valuation accuracy
88% sales fee satisfaction
50% lettings valuation accuracy
61% lettings fee satisfaction

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“I feel I was duped into letting out my flat ......”

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Sep 23,2013
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By: 'Shirley'
Sep 23,2013
2 people found
this helpful
I feel I was duped into letting out my flat when I was not ready to and before I had had time to peruse, discuss and sign the contract. I was late receiving the contract due to alleged "server problems" and I went into the office three times to check up on it. When I was finally given my contract, I had little time to discuss issues I was worried about. One issue was the tenant, having already moved in, had taken in another girl. When I tried to explain that this was not the deal I had expected and it was unfair and unsuitable, I was told there was nothing I could do about it!! When I pointed out that I had not yet signed the contract, I was told that the contract had been signed on my behalf the day the tenant moved in!! The fact that there were now two people squashed into a small flat suitable for only one, and that the flat was already in a disgusting mess, was something nobody could address!! I was never told that this could happen. I was never warned that this contract was about to be signed on my behalf. Now I am left with a situation I am EXTREMELY unhappy with and nobody is doing a thing to help me!
You will appreciate that this is only a summary of what actually happened. You say in your advert that you offer expert advice to landladies - where was it when I needed it???
Oh yes, the tenant is a friend of one of the staff members! Makes me think!!
What agent could do to change your mind?
They should have maintained proper contact with me. They should have made sure I understood everything. They should have got the contract to me in good time. They should have alerted me to the fact that they were about to sign if they felt I was delaying. They should have reassured me when I went to the office that they would at least try to contact the tenant and see what was going on.
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Latest Reviews

View all Reviews 43
19th Oct 2023
reviewed by 'Médéric Engel'
“Bryn was an excellent and supportive agent throughout. He responded fast to our queries and overall made the move smooth ......”
21st Jul 2023
reviewed by 'Tracey'
“Couldn’t fault Jess from Beresford Adam Chester always calling me with new property’s coming onto the market until ......”
28th Feb 2022
reviewed by 'Adam'
“Not sure about the sales side but the letting side is a disgrace. As a landlord I was constantly having ......”
29th Jan 2020
reviewed by 'Leigh'
“A very happy customer ! From beginning to end , Katrina and the team have been wonderful. Professional , friendly and extremely helpful ......”
7th Jun 2019
reviewed by 'Nigel'
“From the outset the team members were extremely helpful and professional. They all took a personal interest in our circumstances ......”
6th Jul 2018
reviewed by 'Esther'
“Amy and Katrina were excellent in organising my purchase of my new apartment. The focus on customer service was outstanding ......”
Opening Hours
  • Monday: 09:30 - 17:30
  • Tuesday: 09:30 - 17:30
  • Wednesday: 09:30 - 17:30
  • Thursday: 09:30 - 17:30
  • Friday: 09:30 - 17:00
  • Saturday: 09:30 - 12:00
  • Sunday: Closed
Address

Beresford Adams
1-3 Friarsgate, Grosvenor Street
Chester
Cheshire
CH1 1XG
01244 752205

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 88% £125,000 £251,000
Lettings 50% 61% £550 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 3 7 2 10 1 8 1 3 3
Areas covered
  • CH1
  • CH2
  • CH3
  • CH4
  • CH5
  • CW6
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Bryn was an excellent and supportive agent th......”

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Oct 19,2023
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Bryn
By: 'Médéric Engel'
Oct 19,2023
0 people found
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Bryn was an excellent and supportive agent throughout. He responded fast to our queries and overall made the move smooth by giving us timely information. He was also friendly, empathetic and professional. Really appreciated!...
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“Fabulous service from beginning to end...”

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Jul 21,2023
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Jessica
By: 'Tracey'
Jul 21,2023
0 people found
this helpful
Couldn’t fault Jess from Beresford Adam Chester always calling me with new property’s coming onto the market until we found our forever home. Jess helped everything run smoothly right up until we were handed the keys . Thanks so much for all your help ...
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“Not sure about the sales side but the letting......”

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Feb 28,2022
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Matthew
By: 'Adam'
Feb 28,2022
0 people found
this helpful
Not sure about the sales side but the letting side is a disgrace. As a landlord I was constantly having to do the work they were paid for and the problem was exacerbated by the turnover of staff. In the end I changed agents after ...
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“A very happy customer ! From beginning to en......”

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Jan 29,2020
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Katrina
By: 'Leigh'
Jan 29,2020
1 people found
this helpful
A very happy customer ! From beginning to end , Katrina and the team have been wonderful. Professional , friendly and extremely helpful at all times . Communication is excellent and they go the extra mile ! I strongly recommend this agents . Thanks everyone X...
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“Excellent Team...”

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Jun 07,2019
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By: 'Nigel'
Jun 07,2019
0 people found
this helpful
From the outset the team members were extremely helpful and professional. They all took a personal interest in our circumstances and went out of their way to communicate with us at every stage of the selling process. I would very strongly recommend this company to ...
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Comment on agent fees
The fees are good value.
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“Amazing Customer Service...”

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Jul 06,2018
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Katrina
By: 'Esther'
Jul 06,2018
1 people found
this helpful
Amy and Katrina were excellent in organising my purchase of my new apartment. The focus on customer service was outstanding and Amy went above and beyond to keep me updated on the purchase. Nothing was too much trouble. I would fully recommend Beresford Adams and ...
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“I have used this agency to let my property since 2001. ......”

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Oct 25,2017
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By: 'CW'
Oct 25,2017
0 people found
this helpful
I have used this agency to let my property since 2001. In all this time the property has never been without a tenant. The service is excellent, efficient and well organized. I would recommend this branch without hesitation....
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“Incompetent.They do the bare minimum to fulfil their obligation. ......”

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Sep 13,2017
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By: 'Willow'
Sep 13,2017
2 people found
this helpful
Incompetent. They do the bare minimum to fulfil their obligation. Used tenant find service. Communication is poor, it takes you to chase them just to find out what is happening, they give poor feedback from viewings, they appear to show people round who don't want ...
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Comment on agent fees
High fees given the amount of chasing you do.
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“I have recently bought a property though Beresford Adams Chester. ......”

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Oct 30,2016
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By: 'Akhil'
Oct 30,2016
4 people found
this helpful
I have recently bought a property though Beresford Adams Chester. The worst customer services I have received in my life. Very unprofessional and they definitely do not treat customers fairly. I would definitely won't be using them again....
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“This morning (08:43, 18.04.16) I received an e-mail from Jasmin Rimmer, Branch ......”

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Apr 20,2016
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Jasmin
By: 'Mr'
Apr 20,2016
0 people found
this helpful
This morning (08:43, 18.04.16) I received an e-mail from Jasmin Rimmer, Branch Manager of the Chester Branch of Beresford Adams. The e-mail informed me that on Friday tenants moved into 20, Wharf View and that monies would be paid into my account within a couple of days. This ...
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What agent could do to change your mind?
Not applicable
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By: Gizmo
Jan 11, 2021
View all comments (1)
Absolutely shocking service from lettings department. Impossible to get hold of. You leave voice messages, emails in the hope they respond but nothing! We have had nothing but issues since renting a property through this agent. ...

“A total shambles, I viewed a property in Sandycroft and ......”

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Apr 06,2016
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By: 'Kevin'
Apr 06,2016
1 people found
this helpful
A total shambles, I viewed a property in Sandycroft and I was told the tenants had just left,as it was unclean and had damp coming through. and I was the told the damp would be fixed and the house cleaned, there was no key ...
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What agent could do to change your mind?
mmm let me think, did not bother to check to see the house was clean, or safe to live in
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Comment on agent fees
mmm let me think, did not bother to check to see the house was clean, or safe to live in
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“Lindsey was very helpful from the first time we met ......”

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Dec 24,2015
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Lindsey
By: 'Darrell'
Dec 24,2015
0 people found
this helpful
Lindsey was very helpful from the first time we met to listen to our requests and find places to show us the matched. Other agents we worked with showed little interest in helping us find what we were looking for. Lindsey had great attention to ...
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“Jasmin was extremely friendly, helpful and knowledgeable, and made sure ......”

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Nov 10,2015
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Jasmin
By: 'Emily'
Nov 10,2015
1 people found
this helpful
Jasmin was extremely friendly, helpful and knowledgeable, and made sure that any enquiries that I had about the accessibility of the property were answered in a timely and sensitive manner. I am a wheelchair user, and it can be a real struggle finding a suitable ...
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“The entire Beresford team in Chester was outstanding. We were ......”

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Nov 03,2015
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Lindsey
By: 'Emily'
Nov 03,2015
1 people found
this helpful
The entire Beresford team in Chester was outstanding. We were quite out of our element relocating here from the US. However, once we saw a place online that fit our needs, they were quick to show us the home, accept and process our application and ...
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“As recent arrivals in the UK (from Australia), our experience ......”

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Oct 31,2015
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Jasmin
By: 'SEC'
Oct 31,2015
1 people found
this helpful
As recent arrivals in the UK (from Australia), our experience with Beresford Adams was very positive. It's always difficult to gauge the way things are done in a new country, and Jasmin always fielded and responded to our questions promptly. When I noted a problem ...
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“Beresford Adams were recommended to us and Jasmin was very ......”

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Oct 30,2015
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Jasmin
By: 'Nigel'
Oct 30,2015
1 people found
this helpful
Beresford Adams were recommended to us and Jasmin was very professional from our first meeting and sourced us a fantastic tenant within days. Jasmin was thorough in every thing she did and we cannot praise her enough. First class service....
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“We have recently bought a retirement apartment and also sold ......”

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Oct 28,2015
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Paige
By: 'David'
Oct 28,2015
0 people found
this helpful
We have recently bought a retirement apartment and also sold a property using Beresford Adams Chester. Paige who came out to value my in-laws property was fantastic, given they are 85 and 80 also have lived in the property for 47 years it was important we chose somebody ...
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“Page Turrall listened to me, she was extremely pleasant, informative ......”

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Oct 27,2015
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Paige
By: 'Julia'
Oct 27,2015
1 people found
this helpful
Page Turrall listened to me, she was extremely pleasant, informative and did exactly what she said she would do. I'm so pleased with her professionalism that I'm hoping that Beresford Adams finds me a property to move into. The sale of my house was much ...
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Comment on agent fees
The house has only just been sold, but the fees are worth it
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“This is the first time I have had any dealings ......”

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Oct 27,2015
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Lindsey
By: 'Katy'
Oct 27,2015
1 people found
this helpful
This is the first time I have had any dealings with beresford Adams and what a pleasure it has been I dealt with both Lindsey Jones and Jessica and what a asset to the company they both are. I met Lindsey at the viewing of ...
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“Overall the service from this agent has improved over the ......”

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Oct 25,2015
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Jasmin
By: 'GeoRoy'
Oct 25,2015
1 people found
this helpful
Overall the service from this agent has improved over the past year or so. They have proven to be quite effective at finding tenants and at dealing with the in and out inventory and house condition checking. They have also improved in managing the house ...
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Comment on agent fees
Paying 12.1% of the monthly rent plus VAT is reasonable and competitive. However, being charged for all administrative paperwork separately each time a tenant changes makes the overall cost per tenant quite high.
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“I have, and are receiving an excellent service from the ......”

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Oct 25,2015
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Jessica
By: 'DM'
Oct 25,2015
1 people found
this helpful
I have, and are receiving an excellent service from the Chester branch of Beresford Adams. Their professionalism and product knowledge is to be admired by their competitors. Since signing up with them the property incurred a couple of minor problems. These where dealt with, giving ...
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“I relocated to Chester recently for work and was very ......”

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Oct 24,2015
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Lindsey
By: 'NA'
Oct 24,2015
1 people found
this helpful
I relocated to Chester recently for work and was very motivated to find a property as soon as possible. I have spoken/seen several agents and can say without doubt the Lindsey exceeded all others in terms of professionalism, friendliness and flexibility. Lindsey showed me ...
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“Always courteous and efficient. Feel they have our best interests ......”

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Oct 24,2015
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Jessica
By: 'Brian'
Oct 24,2015
1 people found
this helpful
Always courteous and efficient. Feel they have our best interests as a priority. They have helped us and guided us through a couple of difficult problems....
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“We are happy with services provided by Beresford Adams because ......”

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Oct 24,2015
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Jessica
By: 'Robert'
Oct 24,2015
1 people found
this helpful
We are happy with services provided by Beresford Adams because their professionalism and polite manner in which they conducted themselves by email, and again in person, is exceptional....
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“I have just exchanged on a property with Beresford, I ......”

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Jul 08,2015
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Katrina
By: 'Aimee'
Jul 08,2015
0 people found
this helpful
I have just exchanged on a property with Beresford, I was the buyer. Katrina has dealt with me every step of the way even when I had some trouble with my estate agents who I was selling with, Katrina stepped in phoned solicitors etc when ...
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“from the outset beers ford Adams have acted professionally. They ......”

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Apr 10,2015
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Katrina
By: 'Val'
Apr 10,2015
0 people found
this helpful
from the outset beers ford Adams have acted professionally. They have helped through the selling process and have been very good with keeping us up to date on every twist and turn . We have sold and completed the sale within 8 weeks ....
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Comment on agent fees
From t he outset we have been kept informed and all dealings and negotiations have been carried out professionaly. We hav WE sold the property and have completed within 8 weeks
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“The team at Beresford Adams did an excellent job of ......”

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Apr 06,2015
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Paige
By: 'S'
Apr 06,2015
0 people found
this helpful
The team at Beresford Adams did an excellent job of looking after the speedy and efficient sale of my property, keeping me updated of progress of all prospective buyers and then smoothing out the usual legal issues once a sale had been agreed. I work ...
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Comment on agent fees
It was a normal fee - I was more conscious of getting good service, not cheap and inadequate
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“Katrina's customer service was excellent. We viewed a number of ......”

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Mar 30,2015
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Katrina
By: 'Roger'
Mar 30,2015
2 people found
this helpful
Katrina's customer service was excellent. We viewed a number of properties with her before finally buying an apartment. She listen to our requirements and was able to provide useful advise on each of the properties we viewed. She went out of her way to help ...
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“As recent first time buyer in the Chester area, I ......”

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Mar 04,2015
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Paige
By: 'Andy'
Mar 04,2015
1 people found
this helpful
As recent first time buyer in the Chester area, I can honestly say that our experience with Beresford Adams has been really good. We were very well looked after throughout the entire process by Paige. I cannot speak highly enough of Paige, she was very ...
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“Chris' service was excellent from start to finish, so much ......”

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Feb 18,2015
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Chris
By: 'Chris'
Feb 18,2015
2 people found
this helpful
Chris' service was excellent from start to finish, so much so that I've recommended him to a couple of my friends. His knowledge of the market was outstanding and I'll definitely be using his services again....
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Comment on agent fees
Very reasonable for the work done.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:10 PM 05/05/2014 by Guy Mansfield

Awards won by Beresford Adams, Chester CH1 1XG



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