71% sales valuation accuracy
86% sales fee satisfaction
50% lettings valuation accuracy
56% lettings fee satisfaction
Sep 13,2013
Sep 13,2013
5
people found
this helpful
this helpful
I wish we had read the reviews for Oliverstown before we decided to put an extremely high deposit on one of their properties. All seemed well, we were somewhat pushed through the transaction but went ahead until literally a moment before signing, the landlady sold the property without warning.
We then requested our deposit back, which we were told would take place asap. In the mean time, we saw another of their properties but despite registering interest and asking some further questions, we received no reply, no potential contract and as we were aware that the landlady continued to show the property, decided to await a response from Oliverstown, which we still haven't received.
We still haven't received answers to our questions regarding the second property, still haven't had our substantial deposit returned to us and are now in the process of taking the matter to the higher authoritative bodies and court. To all prospective tenants.... beware!
We then requested our deposit back, which we were told would take place asap. In the mean time, we saw another of their properties but despite registering interest and asking some further questions, we received no reply, no potential contract and as we were aware that the landlady continued to show the property, decided to await a response from Oliverstown, which we still haven't received.
We still haven't received answers to our questions regarding the second property, still haven't had our substantial deposit returned to us and are now in the process of taking the matter to the higher authoritative bodies and court. To all prospective tenants.... beware!
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Latest Reviews
18th Sep 2018
reviewed by 'Richard'
7th Sep 2018
reviewed by 'R.'
27th Aug 2018
reviewed by 'Satisfied'
15th Aug 2018
reviewed by 'Sara'
10th Apr 2018
reviewed by 'Mike'
20th Sep 2017
reviewed by 'JeremyB'
Opening Hours
Address
Olivers Estate Agents
189 Kentish Town Road
Kentish Town,London
Greater London
NW5 2JU
020 7284 1222
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71% | 86% | £475,000 | £590,000 |
| Lettings | 50% | 56% | £500 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 4 | 5 | 8 | 7 | 0 | 2 | 0 | 0 | 7 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Sep 18,2018
Sep 18,2018
0
people found
this helpful
this helpful
When I approached Olivers, I had had my property with a rival estate agent for over two months without an offer. Although I then reduced the price before putting it on sale with Olivers, I consider it was the wider exposure it got with Olivers ...
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Comment on agent fees
Slightly higher than I expected to pay
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Sep 07,2018
Sep 07,2018
1
people found
this helpful
this helpful
The last year renting from Oliver's Town has been by far the worst experience I have had from estate agents. After paying extortionate agency fees, we have been repeatedly disappointed with rude staff, ignoring of our emails, ignoring of our problems with the property, arrogance ...
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Comment on agent fees
Incredibly expensive for the poor service offered.
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Aug 27,2018
Aug 27,2018
0
people found
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Stephen came to view with Oliver McHugh - who sold the property to us 29 years ago! They advised a higher asking price than another well known agency, at a half a per cent less commission. We had 2 acceptable offers before the ink was dry on ...
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Comment on agent fees
See above. Of course not as cheap as online agents but personal service - and great result.
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Aug 15,2018
Aug 15,2018
0
people found
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this helpful
We had a really good experience with Linda helping us through our renting process. She was always incredibly quick to reply and was honest and helpful. She did her best to negotiate whatever requirements we had as tenants. I would highly recommend her to anyone ...
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Comment on agent fees
Good!
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Apr 10,2018
Apr 10,2018
0
people found
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I already knew that Oliverstown is a long established agency and that Oliver is an acknowledged local property expert.I was impressed with the catalogue presentation, and the viewing reports from Stephen and Paul. I followed the advice given by Stephen and Oliver when negotiations ...
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Comment on agent fees
Fees were fine..on a par with their competitors
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Sep 20,2017
Sep 20,2017
1
people found
this helpful
this helpful
Mina did a great job showing us around properties to rent in NW5. She was well-informed, prompt and helped us conclude the transaction within days. Many thanks!...
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Jul 31,2017
Jul 31,2017
1
people found
this helpful
this helpful
Ersin did a superb job in managing the sale of our flat from start to finish. He is extremely personable and was excellent at liaising with all involved in the chain. He comes highly recommend....
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Comment on agent fees
Ersin's fees were very competitive and reasonable.
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Jul 31, 2017
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(1)
Thank you for your kind feedback, it was a pleasure acting for you both in your sale and purchase. Ersin Mehmet ...
Nov 03,2016
Nov 03,2016
2
people found
this helpful
this helpful
How on earth is this estate agent still in business?? Their marketing is awful, the emails they send to those unfortunate enough to sign up with them are from the 1980's. None of the links work, the descriptions are written by a 3 year old and ...
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Comment on agent fees
Anything above £1.99 all-in would be too much
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Apr 08, 2018
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I would absolutely agree with the above. It's a bit harshly written, but overall true. It does take some effort for them to be this bad!! ...
Jul 28,2016
Jul 28,2016
2
people found
this helpful
this helpful
Charles Haward sold my flat for me, and l was really impressed with the service l received. Charles was really professional, he kept me informed of how things were going all the way through, l wish all estate agents were like him, he is great!! ...
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Nov 30,2015
Nov 30,2015
1
people found
this helpful
this helpful
Efficient, friendly and helpful service. Always available to talk to throughout the whole process. They sold my property without any problems and for a good price. The best estate agent for sales in Kentish Town / Tufnell Park as they are extremely knowledgeable about the area....
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Oct 03,2015
Oct 03,2015
1
people found
this helpful
this helpful
Selling a home is quite a stressful process. Everyone at Oliver's were really helpful, dealing with professional management of the actual process of sale right through to supporting us when we were worried. Thanks for helping us get through this!...
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Jul 23,2015
Jul 23,2015
1
people found
this helpful
this helpful
Donnella was really great. A very good sales person and always on hand to speak too. She has done an excellent job on behalf of Olivers....
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Jun 17,2015
Jun 17,2015
1
people found
this helpful
this helpful
Jenna has been very helpful and always available to discuss issues throughout the process of this sale. We have now happily completed and fingers crossed for a smooth completion!...
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Comment on agent fees
Valued a little too high for the market and hand to reduce, but better to be optimistic than undervalue I'm sure.
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Jun 16,2015
Jun 16,2015
1
people found
this helpful
this helpful
From start to finish I was dealt with in a very professional and proficient manner by Jenna. She managed to make the process run smoothly and dealt with any queries efficiently....
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May 01,2015
May 01,2015
1
people found
this helpful
this helpful
VERY EFFICIENT IN FINDING A SUITABLE PROPERTY AND EASY PROCESS TO FINISH THANKS TO THEM. EVEN GOT THE LANDLORD TO AGREE TO REDECORATE / RE-PAINT THE FLAT....
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Apr 08,2015
Apr 08,2015
1
people found
this helpful
this helpful
l have been renting my properties through Oliver's for a number of years, l like the fact that they are a small locally owned business, and get to know their clients. Oliver's have always achieved great rents for me, and found excellent tenants, which gives ...
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Dec 08,2014
Dec 08,2014
2
people found
this helpful
this helpful
I dealt with a number of staff whilst a tenant with Oliverstown. On a couple of occasions I spoke with Oliver McHugh, he was rude, arrogant, and completely unconcerned. Daniel Thomas was property manager when I first moved in and our heating broke. He was ...
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What agent could do to change your mind?
They should have sent qualified workmen to assess the problem straight away, and to fix the heating promptly. They should have paid for us to stay in a hotel while the work was carried out, and they should compensate us for the costs we incurred. They should have apologised instead of resorting to being rude. They still should changes the locks, as a security measure, and make sure they do not loose the keys- and if they do, then they should change the locks again. They be respectful to their tenants as human beings with rights, who are paying for a service.Attached Filesnbsp;
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Sep 10,2014
Sep 10,2014
0
people found
this helpful
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This company is atrocious and unprofessional. I was never able to get hold of Paul Brooke and never dealt with one person....
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What agent could do to change your mind?
Be more professional and treat customers well.Attached Filesnbsp;
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Aug 29,2014
Aug 29,2014
0
people found
this helpful
this helpful
Oliver's asked me to move quickly on a rental flat as there was another viewing. They recommended what my offer should be then they said the landlord won't accept the offer so I upped the offer which was accepted. I paid a deposit to complete ...
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Feb 28,2014
Feb 28,2014
4
people found
this helpful
this helpful
We are ending our tenancy in a property managed by Olivers. Since giving notice they have been calling us to arrange viewings giving us only 30mins to an hours notice. When we have agreed to a viewing, I have come home to find that they ...
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Feb 17,2014
Feb 17,2014
3
people found
this helpful
this helpful
Oliver's have been managing my properties in Camden for more than 3 years. I had the worst customer service experience with them ever! Firstly, they made me loose a lot of money by managing my properties in the most unprofessional way! Their staff turnaround is very ...
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Nov 22,2013
Nov 22,2013
3
people found
this helpful
this helpful
I had a very disappointing experience with the estate agent from Oliver's Residential. When we phoned the agency first to find a flat in Kentish Town area, her tone was very abrupt and not very welcoming, however, we decided to still see the flat, as ...
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Oct 08,2013
Oct 08,2013
7
people found
this helpful
this helpful
Just unbelievable!!! They took our deposit which we gave them to secure a new flat, then the landlord pulled out and they never gave us our deposit back!!
When we call their office about getting our money back, they keep transferring us to different members ...
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Sep 13,2013
Sep 13,2013
5
people found
this helpful
this helpful
I wish we had read the reviews for Oliverstown before we decided to put an extremely high deposit on one of their properties. All seemed well, we were somewhat pushed through the transaction but went ahead until literally a moment before signing, the landlady sold ...
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May 01,2013
May 01,2013
8
people found
this helpful
this helpful
The service is appalling, the staff is not trained at all, and no one knows what they are doing. Never get yourself into doing business with this completely unprofessional and disorganized estate agency. They will be nice to you in the beginning though before ripping ...
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Apr 09,2013
Apr 09,2013
2
people found
this helpful
this helpful
I am a loyal client of 5 years, as a landlord my experience has been fantastic. They are fast efficient and friendly. I am grateful for their constant hard work....
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Mar 18,2013
Mar 18,2013
5
people found
this helpful
this helpful
I was a tenant in the above-mentioned property for 1 and a half years. My bad experience with Oliver's began as soon as maintenance issues came to play.
Let me be frank in one aspect; the particular building at Corinne Road, which is rented out by ...
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What agent could do to change your mind?
I would suggest a more professional person and/or attitude towards property maintenance. They should provide with solutions and not pep-talk.Attached Filesnbsp;
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Jan 23, 2014
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We have also had a multitude of problems with Nikki Delaney. Awful to deal with and nothing ever got done- for which she lied and blamed us- saying we were refusing access- totally made up. The rest are just as useless- avoid at all costs!! ...
Jan 04,2013
Jan 04,2013
1
people found
this helpful
this helpful
I know Olivers for about three years now both as rental agents and property managers. Overall, I am really happy with their work. They did their best to find an appropriate flat to suit my budget and location preferences and since they have taken care ...
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Nov 21,2012
Nov 21,2012
11
people found
this helpful
this helpful
I would imagine that both we (the tenants) and the landlord of our property are fed up of the way we have been treated during the tenancy by Oliver's. We have only been in the property 4 months and just served notice.
The property management team ...
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What agent could do to change your mind?
Please, please provide someone more knowledgeable and professional in the property managing department.Attached Filesnbsp;
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Sep 29,2012
Sep 29,2012
7
people found
this helpful
this helpful
We were interested in a property managed by Oliver's. We initially made an offer to move in 3 weeks after the agreement. The agent (Paul Montague) pushed us to make an offer to move in straight away but we declined and they finally accepted our offer. ...
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What agent could do to change your mind?
We would never use this agent/agency again. They only offered us to change the clauses we considered unacceptable one day before the moving in day, when they realised they had already lost the deal (they were totally inflexible during the negotiation process).Attached Filesnbsp;
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Oct 03, 2012
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Peter Heath Oliver’s,
Firstly may I say Oliver’s always tries to accommodate both tenants and landlords, but there are laws to which we must adhere to.
This gentleman was insistent that we changed clauses within the assured Shorthold Tenancy Agreement, which in some cases we managed to accommodate him, but he wasn't happy about several others, I was asked to call him to see if we could resolve the situation. I called on my day off, I didn't Mock him or interrupt him at all, in ...
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