“I recently rented a flat from Black Katz, and I ......”
3 Star Review
Sep 03,2013
By:
'JC'
Sep 03,2013
Branch: London, 69 Parkway
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW1
Branch: London, 69 Parkway
Lettings (as a Tenant)
Postcode: NW1
2
people found
this helpful
I recently rented a flat from Black Katz, and I must say that the agent was awesome, George was attentive, helpful and a credit to the organisation.
Once everything was signed however and I was handed over to the management team the problems started.
The main issue is one of communication, if you ask for something to be sorted out a timescale and progress reports are all that is needed not the feeling that you are being ignored completely.
I had a change in personal circumstances which meant I had to break the tenancy. The management team were helpful in this regard and once a new tenant had been secured the move out procedure was pretty easy. However it is the hidden charges that just rankle as I asked for various things to be done which were never done, then get charged for loss of commission by Black Katz even though a new tenant has been found and I assume is paying a commission. Thus Black katz receive the same commission twice and I received crap service!!
2
people found
this helpful
Was this helpful?
Yes