100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Aug 20,2013
Aug 20,2013
1
people found
this helpful
this helpful
Terrible and pushy agent.
We went to see a flat as prospective buyers. Firstly, the agent (without telling me) had booked me in for a block viewing. When I am wanting to spend hundreds of thousands of pounds, I find this to be extremely rude and poor cusomer service. Alas, it is a well known estate agent pressure tactic.
Secondly, the agent showing us around had absolutely no knowledge of what he was selling. I asked about a) service charge b) the length of the lease c) what w as included in the service charge.
The agent was clearly making the answers up. This was proven when he text several hours later to correct the information he had made up. He was wrong about the lease by 13 years and wrong about the service charge by £97 PCM.
Thirdly, the floor plan was laughable. The doors were in the wrong places and the kitchen was depicted as at least 3 ft longer than it really was.
Finally, on leaving the property which we had had to queue to view, the agent (who did nt know what he was selling) was trying to apply the pressure with comments like: 'you'll all need to get your bids in first thing in the morning. We open at 8. Call up and make our bids."
We decided that we did not want to bid on a property that we had seen only once and were shown by an agent who couldn't answer even the most basic of questions.
We went to see a flat as prospective buyers. Firstly, the agent (without telling me) had booked me in for a block viewing. When I am wanting to spend hundreds of thousands of pounds, I find this to be extremely rude and poor cusomer service. Alas, it is a well known estate agent pressure tactic.
Secondly, the agent showing us around had absolutely no knowledge of what he was selling. I asked about a) service charge b) the length of the lease c) what w as included in the service charge.
The agent was clearly making the answers up. This was proven when he text several hours later to correct the information he had made up. He was wrong about the lease by 13 years and wrong about the service charge by £97 PCM.
Thirdly, the floor plan was laughable. The doors were in the wrong places and the kitchen was depicted as at least 3 ft longer than it really was.
Finally, on leaving the property which we had had to queue to view, the agent (who did nt know what he was selling) was trying to apply the pressure with comments like: 'you'll all need to get your bids in first thing in the morning. We open at 8. Call up and make our bids."
We decided that we did not want to bid on a property that we had seen only once and were shown by an agent who couldn't answer even the most basic of questions.
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Latest Reviews
11th Apr 2017
reviewed by 'Faustina'
5th Nov 2013
reviewed by 'adysladies'
21st Oct 2013
reviewed by 'P***ed'
20th Aug 2013
reviewed by 'avoid'
21st Nov 2012
reviewed by 'Melvin'
Opening Hours
Address
Acorn Group Estate Agents
30-32 Peckham Rye
Peckham,London
Greater London
SE15 4JR
020 7771 6777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £385,000 | £385,000 |
| Lettings | 100% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 15,2021
May 15,2021
0
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Excellent team. Very professional from valuation to completion. Very good at chivvying slow solicitors and pushing through the sale. Happy to recommend....
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Apr 11,2017
Apr 11,2017
0
people found
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Acorn are reliable and always keep their word. They are good in keeping me informed of progress and would highly recommend them to friends and family....
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Comment on agent fees
Their fees are reasonable.
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Nov 05,2013
Nov 05,2013
1
people found
this helpful
this helpful
Dreadful experience dealing with Acorn while trying to buy a share of freehold flat. Had offer accepted under the condition that the lease would be extended. Vendor and agent ignored questions and instructions on lease length for two months, then agent phones to ask about ...
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What agent could do to change your mind?
Be honest and responsive throughout the process, not undermine our solicitorAttached Filesnbsp;
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Oct 21,2013
Oct 21,2013
3
people found
this helpful
this helpful
Seriously. Do not ever rent with this company. They are ridiculous. I am a current tenant; firstly my move in requirements have not been met, my flat is damp and wet, I have had a carbon monoxide scare and the agents are idiotic. I cannot ...
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What agent could do to change your mind?
-be a bit more considerate to people's situations - have a better attitude - be more organised - have communication training because non of your staff seem to know how to communicate. - be better property managers. (my property had a hole in the roof and damp everywhere on move in) you claim to not have known about the damages. - my flat was a shit hole when I arrived. CLEAN YOUR PROPERTIES.Attached Filesnbsp;
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Aug 20,2013
Aug 20,2013
1
people found
this helpful
this helpful
Terrible and pushy agent.
We went to see a flat as prospective buyers. Firstly, the agent (without telling me) had booked me in for a block viewing. When I am wanting to spend hundreds of thousands of pounds, I find this to be extremely rude ...
read full review
read full review
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Nov 21,2012
Nov 21,2012
0
people found
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I have dealt with both Kathleen and Karl as both landlord and tenant.
They have always been polite and professional, naturally I am very worried person but my fears were dealt with impeccably.
I have used agents before and not had a bad experience but ...
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Nov 04,2012
Nov 04,2012
0
people found
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Wow what a difference in Acorn this year! There have been many trials and tribulations during my the past 11 years. My point of contact has always been via Peckham Rye Branch. So, you can imagine I have dealt with many agents during this time. I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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