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Redhill, RH1
4.6/5, 59 Reviews
93% Recommended
100% sales valuation accuracy
75% letting valuation accuracy
100% sales fee satisfaction
86% letting fee satisfaction
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"Andrews Lettings managed, or..."
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1 Star Review
By : 'oncebitten'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : RH1
Aug 12, 2013
People found this helpful2
Andrews Lettings managed, or rather mismanaged, our property for about 7 years. To be fair they were OK for about the first 2 years and after that they went downhill quite swiftly. Why we didn't change agents I don't know, probably a case of better the devil you know and perhaps we were partly to blame for not visiting the property after each tenant vacated to see it for ourselves. We paid them quite a large percentage of the rental and ended up selling the property when we got so exasperated that we actually went to see it and got quite a shock because of the state of it. Our main complaint is that they allowed the property to get into a bad state, with things getting left until they were in a pretty bad state before suggesting any repairs and not doing things that we requested like asking the tenants for a list of things that needed attention - we asked twice for this. There was also at least one police raid on the property while it was under their management after which they suggested that we not renew the tenancy and were rather vague about the reasons why at the time. There was always an excuse for why things weren't done. We also paid for regular inspections, which always just said 'clean and tidy', only occasionally saying that something needed attention. Their actions also proved that they couldn't have cared less about the safety of the tenant. When we visited the property, two of the burners on the hob weren't working and when we queried what the safety check report had said and why nothing had been done they said the person who had checked it earlier in the year had written on the report that they were 'extinguishing on simmer', but just because they hadn't written anything under 'actions' that there was nothing urgent to be done. So, there was a family in the house with only two working burners on the hob and two that didn't sound safe to me. This is just one example.
What agent could do to change your mind?
Nothing. We were so fed up we just tried to keep further dealings with them to a minimum until the tenant moved out and we could sell the property.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £305,000 | £376,000 |
| Lettings | 75% | 86% | £650 | £1,325 |
Address
Andrews
24 Station Road, Redhill, Surrey
RH1 1PD
01737 768 164, 01737 780134
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Andrews Branches (View All 59)
Professional and quick ...
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5 Star Review
Isaac
By : 'Louisa'
Services : Sales( As a Vendor )
Sold price : £305000
Would you recommend ? : Yes
Postcode : RH1
Dec 15, 2021
People found this helpful0
Professional and quick advice. Very impressed. Everyone is eager to help. They return phone calls when they say they will and are very... Read Full Review
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Louisa Cheung said about Andrews
Services : Sales( As a Vendor )Date: 15th Dec 2021
Professional and quick advice. Very impressed. Everyone is eager to help. They return phone calls when they say they will and are very polite.
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Search for a new rental ...
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5 Star Review
Samantha
By : 'SR'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : RH1
Jan 29, 2021
People found this helpful0
Just moved into a property through Andrews. They helped us greatly through the letting process and we faced a lot of disappointments and issues finding the right place but Samantha and the whole team (we ended up meeting them all at different points) truly helped us. We eventually got a call... Read Full Review
Comments (0)Just moved into a property through Andrews.
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SR said about Andrews
Services : Letting( As a Tenant )Date: 29th Jan 2021
Just moved into a property through Andrews.
They helped us greatly through the letting process and we faced a lot of disappointments and issues finding the right place but Samantha and the whole team (we ended up meeting them all at different points) truly helped us.
We eventually got a call with a place that they thought of us specifically for, as opposed to the inpersonal approach from every other agency we dealt with.
They have all the nicest properties and are very reasonable, no deception and would highly recommend
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Had the pleasure of Ms ...
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5 Star Review
Terry-Ann
spencer
By : 'pleased'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RH1
Jul 21, 2015
People found this helpful0
Had the pleasure of Ms Terry-Ann Stewart looking after our tenancy renewal and contract neg. Terry-Ann provided a very prompt, clear and concise service whilst being extremely flexible in working around us. She provided all the answers we required and was a excellant bridge between us and the... Read Full Review
Comments (0)Had the pleasure of Ms Terry-Ann Stewart looking after our tenancy renewal and contract neg.
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pleased letter said about Andrews
Services : Letting( As a Tenant )Date: 21st Jul 2015
Had the pleasure of Ms Terry-Ann Stewart looking after our tenancy renewal and contract neg.
Terry-Ann provided a very prompt, clear and concise service whilst being extremely flexible in working around us. She provided all the answers we required and was a excellant bridge between us and the landlord.
Terry-Ann is a credit to Andrews and I hope is seen as such and I would use Andrews again without any hesitation based purely on the assistance and knowledge that Terry-Ann provided.
Regards
Spencer
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I am very pleased with ...
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4 Star Review
terri-anne
Stephanie Daniell
By : 'Maddy'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : RH1
Jul 16, 2015
People found this helpful0
I am very pleased with Andrews as agents for my property. Their email communication is clear and responsive and phone messages are always passed on. I live a long way from the property and they are extremely helpful with maintenance issues. The rent collection is very straightforward and emails... Read Full Review
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Maddy Homewood said about Andrews
Services : Letting( As a Owner )Date: 16th Jul 2015
I am very pleased with Andrews as agents for my property. Their email communication is clear and responsive and phone messages are always passed on. I live a long way from the property and they are extremely helpful with maintenance issues. The rent collection is very straightforward and emails arrive regularly on a monthly basis with a clear set of accounts attached. Recently they were very helpful with decision making around marketing for new tenants, I felt their advice was based on experience and knowledge of the markets and I appreciated their professional yet approachable manner. All in all they are doing a great job.
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I have used Andrews to let ...
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1 Star Review
Stephanie Daniell
Sarah Williamson
By : 'Landlord'
Services : Letting( As a Owner )
Rent PCM : £845
Would you recommend ? : No
Postcode : RH1
May 7, 2015
People found this helpful1
I have used Andrews to let one property (full management) for about nine years. The service that I received for the first three years was very good, The property appeared to be kept in good order, and any maintenance issues were dealt with efficiently. However, for the last six years that has... Read Full Review
What agent could do to change your mind?
Be competent Manage my property in a professional way and to a standard that a reasonable person would expect Care about maintaining my property in a habitable state so that the tenants have a reasonable house to live in Engage competent and suitable contractors, preferably who do not over-charges Inspect the property when carrying out a so-called management inspection to ensure that my property is habitable and everything is in working order
Comments (0)I have used Andrews to let one property (full management) for about nine years. The service that I received for the first three years was very good, The property appeared to be kept in good order, and any maintenance issues were dealt with efficiently.
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Landlord said about Andrews
Services : Letting( As a Owner )Date: 7th May 2015
I have used Andrews to let one property (full management) for about nine years. The service that I received for the first three years was very good, The property appeared to be kept in good order, and any maintenance issues were dealt with efficiently.
However, for the last six years that has changed. I visited the property five years ago and it was in very poor order, yet the management reports always said 'clean and tidy'.
The current tenant has been in the property for five years. During which time the management reports always say 'clean and tidy'. yet, sometimes within days of the inspection, the tenant has sent photos to Andrews (who forward them to me so I can instruct Andrews on what to do) of the property showing something that clearly needs attention, which obviously has been that way for some time and should have been dealt with months or years previously.
When something needs attention, Andrews do not appear to be able to engage suitable or competent contractors, (for example, for a leaking roof (not affecting any wood), engaging a wood-treatment company who refused to go on the roof !!!!)
Despite requesting three quotes for any substantial works, I only receive one, or occasionally two, and have to wait months for these. The quotes are always astronomical, which at first I thought was good, because I assumed they were for doing a high quality job. But this is clearly not the case, as work has been shoddy and needing further work within a very short time. I have ended up sourcing contractors myself. (not easy when I live 130 mile round-trip away).
Why do I pay full management fees???
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We've used Andrews for over ...
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5 Star Review
Stephanie Daniell
Max
By : 'Chris'
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : RH1
Apr 27, 2015
People found this helpful0
We've used Andrews for over 12 years to let 3 flats in Redhill. We've never had a vacant period of any significant time, indeed on a number of occasions the new tenant has moved in on the same day as the old one has moved out. The lettings team, although busy with property visits etc have... Read Full Review
Comments on Agent Fees
We've always negotiated the fees before any new tenant is found and that's worked well.
Comments (0)We've used Andrews for over 12 years to let 3 flats in Redhill. We've never had a vacant period of any significant time, indeed on a number of occasions the new tenant has moved in on the same day as the old one has moved out.
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Chris Collins said about Andrews
Services : Letting( As a Owner )Date: 27th Apr 2015
We've used Andrews for over 12 years to let 3 flats in Redhill. We've never had a vacant period of any significant time, indeed on a number of occasions the new tenant has moved in on the same day as the old one has moved out.
The lettings team, although busy with property visits etc have always been easy to contact via email or telephone and allow plenty of time to advise on upcoming tenancy renewals.
This week we've had a tenant drop out the day before they were due to move in leaving us with a possible unwanted vacant period but Andrews pulled out the stops and found a replacement tenant within a couple of days and they are due to move in on Thursday just five days later.
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We have used Andrews as ...
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4 Star Review
By : 'H'
Services : Letting( As a Owner )
Rent PCM : £975
Would you recommend ? : Yes
Postcode : RH1
Apr 26, 2015
People found this helpful0
We have used Andrews as Letting and Management Agents for nearly 20 years, first on one property and then on a portfolio of four. We have been very satisfied with the service overall and find the staff unfailingly polite and helpful. I am located close to their office and it pays to have a... Read Full Review
Comments on Agent Fees
We have agreed fees based on number of property
Comments (0)Was this helpful?:
H Dennis said about Andrews
Services : Letting( As a Owner )Date: 26th Apr 2015
We have used Andrews as Letting and Management Agents for nearly 20 years, first on one property and then on a portfolio of four. We have been very satisfied with the service overall and find the staff unfailingly polite and helpful. I am located close to their office and it pays to have a personal relatiobship with them.
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I rented two properties from ...
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5 Star Review
Sarah Williamson
Stephanie Daniell
By : 'Robbo'
Services : Letting( As a Tenant )
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : RH1
Apr 26, 2015
People found this helpful0
I rented two properties from Andrews for a period of 4 years in total. I found that the Andrews team where very responsive and always willing to help when needed. Stephanie and her team would always go the extra mile to resolve whatever my issue or query was. I would have been very happy to rent... Read Full Review
Comments on Agent Fees
I found their fees very reasonable. I had previously rented a property from an Agent in Crawley that charged significantly higher fees on a 6 monthly basis
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Robbo said about Andrews
Services : Letting( As a Tenant )Date: 26th Apr 2015
I rented two properties from Andrews for a period of 4 years in total. I found that the Andrews team where very responsive and always willing to help when needed. Stephanie and her team would always go the extra mile to resolve whatever my issue or query was. I would have been very happy to rent again through then, but have just relocated outside their branch Network
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Luke came well prepared for ...
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5 Star Review
Luke
By : 'Brad1'
Services : Sales( As a Vendor )
Sold price : £376000
Would you recommend ? : Yes
Postcode : RH1
Feb 11, 2015
People found this helpful0
Luke came well prepared for our valuation he was friendly and very professional his price was what we wanted and his fees were not the cheapest but the service provided and the fact that we achieved over the asking price more than justified the cost I would definitely use him again for any future... Read Full Review
What agent could do to change your mind?
Good value for money
Comments on Agent Fees
Good value for money
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Brad1 said about Andrews
Services : Sales( As a Vendor )Date: 11th Feb 2015
Luke came well prepared for our valuation he was friendly and very professional his price was what we wanted and his fees were not the cheapest but the service provided and the fact that we achieved over the asking price more than justified the cost I would definitely use him again for any future transactions
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The agent always returned ...
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5 Star Review
Edward
Luke
By : 'jacqueline'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH1
Feb 21, 2014
People found this helpful2
The agent always returned calls and was very attentive when a problem arose. The were very thorough and were very proactive.I would recommend their services to friends and... Read Full Review
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jacqueline jenns said about Andrews
Services : Sales( As a Vendor )Date: 21st Feb 2014
The agent always returned calls and was very attentive when a problem arose. The were very thorough and were very proactive.I would recommend their services to friends and family.
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From the start, dealing with ...
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5 Star Review
Edward
By : 'Gayle'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH1
Feb 20, 2014
People found this helpful2
From the start, dealing with Andrews Estate Agents (Redhill) was open, honest, realistic. We recommend them highly. At our initial meeting Ed was armed with his research and expertise to help us make the right decision in putting our home on the market at a realistic price. Every call made to... Read Full Review
Comments (0)From the start, dealing with Andrews Estate Agents (Redhill) was open, honest, realistic. We recommend them highly.
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Gayle Yates said about Andrews
Services : Sales( As a Vendor )Date: 20th Feb 2014
From the start, dealing with Andrews Estate Agents (Redhill) was open, honest, realistic. We recommend them highly.
At our initial meeting Ed was armed with his research and expertise to help us make the right decision in putting our home on the market at a realistic price.
Every call made to the branch during the selling process was dealt with efficiently. We always felt we were in safe hands and supported each step of the way.
All prospective buyers we real people, in the market to buy. After 3 viewings, we had 2 asking price offers and so we sold quickly enabling us to buy the new home we wanted.
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Fantastic service from ...
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5 Star Review
Edward
Luke
By : 'mh'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RH1
Sep 24, 2013
People found this helpful0
Fantastic service from Andrews! Very helpful regarding our delays with the purchase, it made things that little easier . Always chased Vendors and Solicitors, and replied back promptly to any enquires we had. Would recommend them and use the service again in the... Read Full Review
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mh said about Andrews
Services : Sales( As a Buyer )Date: 24th Sep 2013
Fantastic service from Andrews! Very helpful regarding our delays with the purchase, it made things that little easier . Always chased Vendors and Solicitors, and replied back promptly to any enquires we had. Would recommend them and use the service again in the future!
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Andrews Lettings managed, or ...
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1 Star Review
By : 'oncebitten'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RH1
Aug 12, 2013
People found this helpful2
Andrews Lettings managed, or rather mismanaged, our property for about 7 years. To be fair they were OK for about the first 2 years and after that they went downhill quite swiftly. Why we didn't change agents I don't know, probably a case of better the devil you know and perhaps we were partly to ... Read Full Review
What agent could do to change your mind?
Nothing. We were so fed up we just tried to keep further dealings with them to a minimum until the tenant moved out and we could sell the property.
Comments (0)Was this helpful?:
oncebitten said about Andrews
Services : Letting( As a Owner )Date: 12th Aug 2013
Andrews Lettings managed, or rather mismanaged, our property for about 7 years. To be fair they were OK for about the first 2 years and after that they went downhill quite swiftly. Why we didn't change agents I don't know, probably a case of better the devil you know and perhaps we were partly to blame for not visiting the property after each tenant vacated to see it for ourselves. We paid them quite a large percentage of the rental and ended up selling the property when we got so exasperated that we actually went to see it and got quite a shock because of the state of it. Our main complaint is that they allowed the property to get into a bad state, with things getting left until they were in a pretty bad state before suggesting any repairs and not doing things that we requested like asking the tenants for a list of things that needed attention - we asked twice for this. There was also at least one police raid on the property while it was under their management after which they suggested that we not renew the tenancy and were rather vague about the reasons why at the time. There was always an excuse for why things weren't done. We also paid for regular inspections, which always just said 'clean and tidy', only occasionally saying that something needed attention. Their actions also proved that they couldn't have cared less about the safety of the tenant. When we visited the property, two of the burners on the hob weren't working and when we queried what the safety check report had said and why nothing had been done they said the person who had checked it earlier in the year had written on the report that they were 'extinguishing on simmer', but just because they hadn't written anything under 'actions' that there was nothing urgent to be done. So, there was a family in the house with only two working burners on the hob and two that didn't sound safe to me. This is just one example.
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Luke certainly went the extra ...
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5 Star Review
Luke
By : 'DW'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH1
Jul 12, 2013
People found this helpful4
Luke certainly went the extra mile for us whilst selling our property, he was courteous and polite at all times. He always rang back and realised the importance of relaying information promptly. We felt that Luke was extremely proactive and although we were hard task.masters he always rose to the ... Read Full Review
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DW said about Andrews
Services : Sales( As a Vendor )Date: 12th Jul 2013
Luke certainly went the extra mile for us whilst selling our property, he was courteous and polite at all times. He always rang back and realised the importance of relaying information promptly. We felt that Luke was extremely proactive and although we were hard task.masters he always rose to the challenge, and often went above and beyond the call of duty, Although it can never be an easy time, Luke made it a lot less stressful than it could have been. We would certainly recommend him and would name him Estate Agent of the year.
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I was very pleased with the ...
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5 Star Review
Edward
Luke
By : 'S.Booth'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH1
Jul 8, 2013
People found this helpful4
I was very pleased with the service received via Ed, Luke and Paul at Andrews Redhill. In particular I like the open day idea, the fact that you can get as many through the door in one day really helps. It means there's no need to keep tidying up and receiving calls for last minute bookings which... Read Full Review
Comments (0)I was very pleased with the service received via Ed, Luke and Paul at Andrews Redhill. In particular I like the open day idea, the fact that you can get as many through the door in one day really helps. It means there's no need to keep tidying up and receiving calls for last minute bookings which isn't great when you have a busy lifestyle.
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S.Booth said about Andrews
Services : Sales( As a Vendor )Date: 8th Jul 2013
I was very pleased with the service received via Ed, Luke and Paul at Andrews Redhill. In particular I like the open day idea, the fact that you can get as many through the door in one day really helps. It means there's no need to keep tidying up and receiving calls for last minute bookings which isn't great when you have a busy lifestyle.
This lead to the property receiving offers in the first week followed by an agreed sale in the next couple of weeks. This was amazing and the homemovers service online was quick and easy to follow.
I found the staff were always there to answer queries and quick to reply if not in the office. Staff were friendly, helpful and helped to achieve a sale I was happy with.
Would use again in the future. Thanks guys.
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Excellent service. We dealt ...
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5 Star Review
Paul
Luke
By : 'Elena'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RH1
Jun 25, 2013
People found this helpful4
Excellent service. We dealt with various agents while choosing a property to purchase, and Andrews agents were the most professional ones. We never felt like we were given somemisleading information or were tricked. We would highly recommend this agency. Also, we were very happy with the mortgage... Read Full Review
Comments (1)Was this helpful?:
Elena B said about Andrews
Services : Sales( As a Buyer )Date: 25th Jun 2013
Excellent service. We dealt with various agents while choosing a property to purchase, and Andrews agents were the most professional ones. We never felt like we were given somemisleading information or were tricked. We would highly recommend this agency. Also, we were very happy with the mortgage advice services provided by Andrews. Dealing with all staff at Andrews was stress-free. We wish the agency also provided legal conveyancing services, as we had a lot of problems with our solicitor.. it may as well be a good growth opportunity for the firm. All in all, very pleased with the service.
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By : Paul Mulligan
Jun 28, 2013Thanks for the review Elena and we hope you are very happy in your new home. We do now work with a fantastic legal conveyancing service so I hope you take us up on this when you come to sell the...
We purchased our property ...
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5 Star Review
Paul
Edward
By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH1
Jun 13, 2013
People found this helpful4
We purchased our property from Andrews two years ago and had a lovely, stress free experience. So naturally, we chose to sell through them this time. From the moment we walked in to the office we were met with professional, helpful yet friendly attitudes. Due to careful and attentive planning, they ... Read Full Review
Comments (0)We purchased our property from Andrews two years ago and had a lovely, stress free experience. So naturally, we chose to sell through them this time. From the moment we walked in to the office we were met with professional, helpful yet friendly attitudes. Due to careful and attentive planning, they sold our property within 3 days of it going on the market! They managed all viewings for us, meaning we were free to relax and not stress over anything. Towards the end of our exchange, we found ourselves having a few issues with the top of our chain but Paul went above and beyond our expectations and helped us through it, making calls and chasing people so that we didn't have to. At six months pregnant, I can not begin to express how invaluable it has been to work with such a dedicated team of people. Any time we have called or emailed the office, everyone has been more than helpful.
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Mrs Stubbs said about Andrews
Services : Sales( As a Vendor )Date: 13th Jun 2013
We purchased our property from Andrews two years ago and had a lovely, stress free experience. So naturally, we chose to sell through them this time. From the moment we walked in to the office we were met with professional, helpful yet friendly attitudes. Due to careful and attentive planning, they sold our property within 3 days of it going on the market! They managed all viewings for us, meaning we were free to relax and not stress over anything. Towards the end of our exchange, we found ourselves having a few issues with the top of our chain but Paul went above and beyond our expectations and helped us through it, making calls and chasing people so that we didn't have to. At six months pregnant, I can not begin to express how invaluable it has been to work with such a dedicated team of people. Any time we have called or emailed the office, everyone has been more than helpful.
I can not fault the service we have received at all. The staff are trustworthy and they work quickly and thoroughly, making an infamously stressful time, completely the opposite.
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They let us book viewings at ...
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5 Star Review
By : 'Rosie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RH1
Apr 8, 2013
People found this helpful6
They let us book viewings at short notice with no fuss. Once we decided to purchase the property they provided an excellent service communicating with us regularly, keeping us updated and helping us chase up our uncommunicative solicitor. I would definitely recommend Andrews... Read Full Review
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Rosie said about Andrews
Services : Sales( As a Buyer )Date: 8th Apr 2013
They let us book viewings at short notice with no fuss. Once we decided to purchase the property they provided an excellent service communicating with us regularly, keeping us updated and helping us chase up our uncommunicative solicitor. I would definitely recommend Andrews Redhill.
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I would like to thank Andrews ...
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5 Star Review
Luke
By : 'Richard'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RH1
Apr 8, 2013
People found this helpful7
I would like to thank Andrews for their help with my purchase of my first property. Luke was always on hand to promptly help with any queries I had through what was a long buying process. So, thanks again for all your... Read Full Review
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Richard said about Andrews
Services : Sales( As a Buyer )Date: 8th Apr 2013
I would like to thank Andrews for their help with my purchase of my first property. Luke was always on hand to promptly help with any queries I had through what was a long buying process. So, thanks again for all your help.
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Andrew's acted on my behalf ...
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5 Star Review
Luke
Paul
By : 'R'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RH1
Apr 8, 2013
People found this helpful8
Andrew's acted on my behalf to sell my property Outstanding team at Andrew's in Redhill. Luke, Paul & Ed are all fantastic. They are extremely professional and will always put the needs of the client first. Viewings were arranged extremely quickly and delivered at a convenient time.... Read Full Review
Comments (0)Andrew's acted on my behalf to sell my property
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R Harrison-Ball said about Andrews
Services : Sales( As a Vendor )Date: 8th Apr 2013
Andrew's acted on my behalf to sell my property
Outstanding team at Andrew's in Redhill. Luke, Paul & Ed are all fantastic. They are extremely professional and will always put the needs of the client first.
Viewings were arranged extremely quickly and delivered at a convenient time. Feedback always followed by the next working day and weekly reports were received every weekend.
Negotiations were handled so well.
Everyone at Andrew's are exceptional and have made my selling process a happy one. I would never use another estate agent only Andrew's.
Expectations were exceeded by their quality of service.
5 star service and value for money
Thank you to everyone.
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