Andrews
Redhill, RH1
4.6/5, 59 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
86% lettings fee satisfaction

Contact Us

“Andrews Lettings managed, or rather mismanaged, our property for about 7 ......”

Share on :
Aug 12,2013
Minithumbdown
By: 'oncebitten'
Aug 12,2013
2 people found
this helpful
Andrews Lettings managed, or rather mismanaged, our property for about 7 years. To be fair they were OK for about the first 2 years and after that they went downhill quite swiftly. Why we didn't change agents I don't know, probably a case of better the devil you know and perhaps we were partly to blame for not visiting the property after each tenant vacated to see it for ourselves. We paid them quite a large percentage of the rental and ended up selling the property when we got so exasperated that we actually went to see it and got quite a shock because of the state of it. Our main complaint is that they allowed the property to get into a bad state, with things getting left until they were in a pretty bad state before suggesting any repairs and not doing things that we requested like asking the tenants for a list of things that needed attention - we asked twice for this. There was also at least one police raid on the property while it was under their management after which they suggested that we not renew the tenancy and were rather vague about the reasons why at the time. There was always an excuse for why things weren't done. We also paid for regular inspections, which always just said 'clean and tidy', only occasionally saying that something needed attention. Their actions also proved that they couldn't have cared less about the safety of the tenant. When we visited the property, two of the burners on the hob weren't working and when we queried what the safety check report had said and why nothing had been done they said the person who had checked it earlier in the year had written on the report that they were 'extinguishing on simmer', but just because they hadn't written anything under 'actions' that there was nothing urgent to be done. So, there was a family in the house with only two working burners on the hob and two that didn't sound safe to me. This is just one example.
What agent could do to change your mind?
Nothing. We were so fed up we just tried to keep further dealings with them to a minimum until the tenant moved out and we could sell the property.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 59
15th Dec 2021
reviewed by 'Louisa'
“Professional and quick advice. Very impressed. Everyone is eager to help. They return phone calls when they say they will ......”
29th Jan 2021
reviewed by 'SR'
“Just moved into a property through Andrews.They helped us greatly through the letting process and we faced a lot ......”
22nd Jul 2015
reviewed by 'pleased'
“Had the pleasure of Ms Terry-Ann Stewart looking after our tenancy renewal and contract neg.Terry-Ann provided a very prompt, ......”
17th Jul 2015
reviewed by 'Maddy'
“I am very pleased with Andrews as agents for my property. Their email communication is clear and responsive and phone ......”
8th May 2015
reviewed by 'Landlord'
“I have used Andrews to let one property (full management) for about nine years. The service that I received for ......”
28th Apr 2015
reviewed by 'Chris'
“We've used Andrews for over 12 years to let 3 flats in Redhill. We've never had a vacant period of any significant ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Andrews
24 Station Road
Redhill
Surrey
RH1 1PD
01737 768 164, 01737 780134

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £305,000 £376,000
Lettings 75% 86% £650 £1,325
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 2 3 1 19 0 24 1 5 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Abingdon, OX14
Andrews Lettings and Management, Streatham Branch, SW16
Balham London, SW12
Barnet, EN5
Bath, BA1
Bath, BA2
Bath Newbridge, BA1
Bexhill On Sea, TN39

“Professional and quick advice. Very impressed......”

Share on :
Dec 15,2021
Minithumbup
claim your profile
Isaac
By: 'Louisa'
Dec 15,2021
0 people found
this helpful
Professional and quick advice. Very impressed. Everyone is eager to help. They return phone calls when they say they will and are very polite....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Search for a new rental property, highly recommended...”

Share on :
Jan 29,2021
Minithumbup
claim your profile
Samantha
By: 'SR'
Jan 29,2021
0 people found
this helpful
Just moved into a property through Andrews. They helped us greatly through the letting process and we faced a lot of disappointments and issues finding the right place but Samantha and the whole team (we ended up meeting them all at different points) truly helped ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Had the pleasure of Ms Terry-Ann Stewart looking after our ......”

Share on :
Jul 22,2015
Minithumbup
claim your profile
Terry-Ann
By: 'pleased'
Jul 22,2015
0 people found
this helpful
Had the pleasure of Ms Terry-Ann Stewart looking after our tenancy renewal and contract neg. Terry-Ann provided a very prompt, clear and concise service whilst being extremely flexible in working around us. She provided all the answers we required and was a excellant bridge between ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am very pleased with Andrews as agents for my ......”

Share on :
Jul 17,2015
Minithumbup
claim your profile
terri-anne
By: 'Maddy'
Jul 17,2015
0 people found
this helpful
I am very pleased with Andrews as agents for my property. Their email communication is clear and responsive and phone messages are always passed on. I live a long way from the property and they are extremely helpful with maintenance issues. The rent collection is ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have used Andrews to let one property (full management) ......”

Share on :
May 08,2015
Minithumbdown
claim your profile
Stephanie Daniell
By: 'Landlord'
May 08,2015
1 people found
this helpful
I have used Andrews to let one property (full management) for about nine years. The service that I received for the first three years was very good, The property appeared to be kept in good order, and any maintenance issues were dealt with efficiently. However, ...
read full review
What agent could do to change your mind?
Be competent Manage my property in a professional way and to a standard that a reasonable person would expect Care about maintaining my property in a habitable state so that the tenants have a reasonable house to live in Engage competent and suitable contractors, preferably who do not over-charges Inspect the property when carrying out a so-called management inspection to ensure that my property is habitable and everything is in working order
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We've used Andrews for over 12 years to let 3 flats in ......”

Share on :
Apr 28,2015
Minithumbup
claim your profile
Stephanie Daniell
By: 'Chris'
Apr 28,2015
0 people found
this helpful
We've used Andrews for over 12 years to let 3 flats in Redhill. We've never had a vacant period of any significant time, indeed on a number of occasions the new tenant has moved in on the same day as the old one has moved out. The ...
read full review
Comment on agent fees
We've always negotiated the fees before any new tenant is found and that's worked well.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I rented two properties from Andrews for a period of 4 ......”

Share on :
Apr 27,2015
Minithumbup
claim your profile
Sarah Williamson
By: 'Robbo'
Apr 27,2015
0 people found
this helpful
I rented two properties from Andrews for a period of 4 years in total. I found that the Andrews team where very responsive and always willing to help when needed. Stephanie and her team would always go the extra mile to resolve whatever my issue or ...
read full review
Comment on agent fees
I found their fees very reasonable. I had previously rented a property from an Agent in Crawley that charged significantly higher fees on a 6 monthly basis
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have used Andrews as Letting and Management Agents for ......”

Share on :
Apr 27,2015
Minithumbup
By: 'H'
Apr 27,2015
0 people found
this helpful
We have used Andrews as Letting and Management Agents for nearly 20 years, first on one property and then on a portfolio of four. We have been very satisfied with the service overall and find the staff unfailingly polite and helpful. I am located close to ...
read full review
Comment on agent fees
We have agreed fees based on number of property
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Luke came well prepared for our valuation he was friendly ......”

Share on :
Feb 11,2015
Minithumbup
claim your profile
Luke
By: 'Brad1'
Feb 11,2015
0 people found
this helpful
Luke came well prepared for our valuation he was friendly and very professional his price was what we wanted and his fees were not the cheapest but the service provided and the fact that we achieved over the asking price more than justified the cost ...
read full review
Comment on agent fees
Good value for money
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The agent always returned calls and was very attentive when ......”

Share on :
Feb 21,2014
Minithumbup
claim your profile
Edward
By: 'jacqueline'
Feb 21,2014
2 people found
this helpful
The agent always returned calls and was very attentive when a problem arose. The were very thorough and were very proactive.I would recommend their services to friends and family....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From the start, dealing with Andrews Estate Agents (Redhill) was ......”

Share on :
Feb 20,2014
Minithumbup
claim your profile
Edward
By: 'Gayle'
Feb 20,2014
2 people found
this helpful
From the start, dealing with Andrews Estate Agents (Redhill) was open, honest, realistic. We recommend them highly. At our initial meeting Ed was armed with his research and expertise to help us make the right decision in putting our home on the market at a ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Fantastic service from Andrews! Very helpful regarding our delays with ......”

Share on :
Sep 24,2013
Minithumbup
claim your profile
Edward
By: 'mh'
Sep 24,2013
0 people found
this helpful
Fantastic service from Andrews! Very helpful regarding our delays with the purchase, it made things that little easier . Always chased Vendors and Solicitors, and replied back promptly to any enquires we had. Would recommend them and use the service again in the future!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Andrews Lettings managed, or rather mismanaged, our property for about 7 ......”

Share on :
Aug 12,2013
Minithumbdown
By: 'oncebitten'
Aug 12,2013
2 people found
this helpful
Andrews Lettings managed, or rather mismanaged, our property for about 7 years. To be fair they were OK for about the first 2 years and after that they went downhill quite swiftly. Why we didn't change agents I don't know, probably a case of better the devil ...
read full review
What agent could do to change your mind?
Nothing. We were so fed up we just tried to keep further dealings with them to a minimum until the tenant moved out and we could sell the property.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Luke certainly went the extra mile for us whilst selling ......”

Share on :
Jul 12,2013
Minithumbup
claim your profile
Luke
By: 'DW'
Jul 12,2013
4 people found
this helpful
Luke certainly went the extra mile for us whilst selling our property, he was courteous and polite at all times. He always rang back and realised the importance of relaying information promptly. We felt that Luke was extremely proactive and although we were hard task....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was very pleased with the service received via Ed, ......”

Share on :
Jul 09,2013
Minithumbup
claim your profile
Edward
By: 'S.Booth'
Jul 09,2013
4 people found
this helpful
I was very pleased with the service received via Ed, Luke and Paul at Andrews Redhill. In particular I like the open day idea, the fact that you can get as many through the door in one day really helps. It means there's no need ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service. We dealt with various agents while choosing a ......”

Share on :
Jun 26,2013
Minithumbup
By: 'Elena'
Jun 26,2013
4 people found
this helpful
Excellent service. We dealt with various agents while choosing a property to purchase, and Andrews agents were the most professional ones. We never felt like we were given somemisleading information or were tricked. We would highly recommend this agency. Also, we were very happy with ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Paul Mulligan
Jun 28, 2013
View all comments (1)
Thanks for the review Elena and we hope you are very happy in your new home. We do now work with a fantastic legal conveyancing service so I hope you take us up on this when you come to sell the property in a few years time. Kind Regards, Paul. ...

“We purchased our property from Andrews two years ago and ......”

Share on :
Jun 13,2013
Minithumbup
By: 'Mrs'
Jun 13,2013
4 people found
this helpful
We purchased our property from Andrews two years ago and had a lovely, stress free experience. So naturally, we chose to sell through them this time. From the moment we walked in to the office we were met with professional, helpful yet friendly attitudes. Due ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Andrew's acted on my behalf to sell my propertyOutstanding team ......”

Share on :
Apr 09,2013
Minithumbup
claim your profile
Luke
By: 'R'
Apr 09,2013
8 people found
this helpful
Andrew's acted on my behalf to sell my property Outstanding team at Andrew's in Redhill. Luke, Paul & Ed are all fantastic. They are extremely professional and will always put the needs of the client first. Viewings were arranged extremely quickly and delivered at a convenient ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would like to thank Andrews for their help with ......”

Share on :
Apr 09,2013
Minithumbup
claim your profile
Luke
By: 'Richard'
Apr 09,2013
7 people found
this helpful
I would like to thank Andrews for their help with my purchase of my first property. Luke was always on hand to promptly help with any queries I had through what was a long buying process. So, thanks again for all your help....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“They let us book viewings at short notice with no ......”

Share on :
Apr 09,2013
Minithumbup
By: 'Rosie'
Apr 09,2013
6 people found
this helpful
They let us book viewings at short notice with no fuss. Once we decided to purchase the property they provided an excellent service communicating with us regularly, keeping us updated and helping us chase up our uncommunicative solicitor. I would definitely recommend Andrews Redhill....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Ed was always very helpful and proactive. He helped negotiate ......”

Share on :
Mar 13,2013
Minithumbup
claim your profile
Edward
By: 'Carolyn'
Mar 13,2013
9 people found
this helpful
Ed was always very helpful and proactive. He helped negotiate a good price for the property we were buying as well as representing the seller. When the offer was accepted he helped to chase the solicitor to ensure the sale went through promptly....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Was extremely helpful and professional with the pruchase of our ......”

Share on :
Mar 13,2013
Minithumbup
By: 'Alex'
Mar 13,2013
8 people found
this helpful
Was extremely helpful and professional with the pruchase of our property. Was also on time when meeting for a viewing. Although the time taken to exchange was delayed Paul kept me fully informed and updated of the progress and also chased both sets of solicitors ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The agents were both extremely professional, helpful and organised, keeping ......”

Share on :
Feb 03,2013
Minithumbup
claim your profile
Edward
By: 'Asim'
Feb 03,2013
9 people found
this helpful
The agents were both extremely professional, helpful and organised, keeping us up to date on properties. When purchasing our property they organised everything in a timely fashion helping answering any queries we had and I would recommend them to anyone who is interested in purchasing ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Although Luke was not acting on our behalf as we ......”

Share on :
Dec 17,2012
Minithumbup
claim your profile
Luke
By: 'Mr'
Dec 17,2012
10 people found
this helpful
Although Luke was not acting on our behalf as we were purchasing the property, he kept us regularly informed of any progress or issues and actively pursued solicitors and agents on both sides to get things moving when the process seemed to stall. Without Luke, ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“PaulCame very well prepared after a 24 hr notice for a ......”

Share on :
Nov 10,2012
Minithumbup
By: 'Nick'
Nov 10,2012
10 people found
this helpful
Paul Came very well prepared after a 24 hr notice for a vluation. With printed local sales information of similar properties. He was polite and professional would happily use again Thanks...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Ed was extremely helpful when we bought our house. He ......”

Share on :
Oct 24,2012
Minithumbup
claim your profile
Edward
By: 'Samantha'
Oct 24,2012
11 people found
this helpful
Ed was extremely helpful when we bought our house. He was very polite and courteous to us at all times through what I sometimes thought was the most stressful time ever. He always seemed to calm me down. He went out of his way to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The whole process worked well. From the initial valuation visit ......”

Share on :
Sep 20,2012
Minithumbup
claim your profile
Jan
By: 'Michael'
Sep 20,2012
10 people found
this helpful
The whole process worked well. From the initial valuation visit through to the completion date. The staff were friendly and helpful and we were especially impressed with Jan who spent long, tireless hours on our behalf chasing solicitors. We were always kept informed of what ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jan was extremely helpful and responsive in securing the purchase ......”

Share on :
Sep 13,2012
Minithumbup
claim your profile
Jan
By: 'Kelvin'
Sep 13,2012
11 people found
this helpful
Jan was extremely helpful and responsive in securing the purchase of Oakwood Close. She handled some very delicate negotiations with the sellers re price,items included and scheduling. There were times during the transaction when we felt that the whole deal could have come off ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service, very helpful, supportive, proactive and understanding. I've purchased ......”

Share on :
Aug 08,2012
Minithumbup
claim your profile
Edward
By: 'Sasha'
Aug 08,2012
11 people found
this helpful
Excellent service, very helpful, supportive, proactive and understanding. I've purchased a number of properties over the past several years and can say with confidence that Ed is one of the best estate agents I've dealt with....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This letting department is the poorest ever! do not deal ......”

Share on :
Aug 05,2012
Minithumbdown
By: 'surreymiss'
Aug 05,2012
8 people found
this helpful
This letting department is the poorest ever! do not deal with queries but hound you for contract renewal monies over and over well before due date 5 months in this case! and then when you request the contract you are dealt with abrubtly. The girl that ...
read full review
What agent could do to change your mind?
as above useless estate agents
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Andrews, Redhill RH1 1PD



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn