Benham and Reeves Residential Lettings
Beaufort Park, London, NW9
4.4/5, 36 reviews
86% recommended
91% lettings valuation accuracy
81% lettings fee satisfaction

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“This is the best agent I have seen in my ......”

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Aug 05,2013
Minithumbup
By: 'Stephen'
Aug 05,2013
2 people found
this helpful
This is the best agent I have seen in my entire life, their responses are very quick and helpful, I highly recommend this agent! Thank you Sam!
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By: Marc von Grundherr, Lettings Director
Aug 12, 2013
Hi Stephen
Thank you so much for this review - we try very hard to respond quickly in fact our policy is a same day response.
It is a clear mistake that you have selected only 1 out of 5 stars
Many thanks. Marc von Grundherr,

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Latest Reviews

View all Reviews 36
15th Jan 2021
reviewed by 'Simon Wong'
“Sam and his team are helpful in finding the flat for my family. They listened to my request and get ......”
1st Jun 2018
reviewed by 'Frank'
“Sam showed us many property and given a lot advise and Suggestions, helped negotiate with landlord and respond very rapidly. ......”
27th Apr 2018
reviewed by 'Arwa'
“Excellent service ( fast, easy and efficient). Very professional, helpful and friendly staff.I will definitely recommend Benham and Reeves for ......”
5th Mar 2018
reviewed by 'Sari'
“The service that I received was very professional, efficient and friendly. The staff was easy to approach and kept me ......”
4th Mar 2018
reviewed by 'Hass'
“I phoned Rahim on Friday morning and he was able to arrange a viewing for later that afternoon. he was ......”
30th Oct 2017
reviewed by 'Mel'
“Sam and Rajib have worked very hard for us over the last 5 years. I have been very impressed that for ......”
Opening Hours
  • Monday: 08:45 - 19:00
  • Tuesday: 08:45 - 19:00
  • Wednesday: 08:45 - 19:00
  • Thursday: 08:45 - 19:00
  • Friday: 08:45 - 19:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Address

Benham and Reeves Residential Lettings
7 Heritage Avenue
Beaufort Park,London
Greater London
NW9 5FW
020 3468 1459

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 91% 81% £300 £1,875
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 3 19 2 0 0 0 0 1 0
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Beaufort Park, NW9
Canary Wharf, E14
City, EC4A
Ealing, W5
Ealing Estate Agents, W5
Hammersmith, W6
Imperial Wharf, SW6
Kew, TW8

“Sam and his team are helpful in finding the f......”

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Jan 15,2021
Minithumbup
By: 'Simon Wong'
Jan 15,2021
0 people found
this helpful
Sam and his team are helpful in finding the flat for my family. They listened to my request and get the best unit for us. Highly recommended!!!...
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“Friendly, patient and helping...”

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Jun 01,2018
Minithumbup
By: 'Frank'
Jun 01,2018
1 people found
this helpful
Sam showed us many property and given a lot advise and Suggestions, helped negotiate with landlord and respond very rapidly. Thanks to him and his colleagues, I find my desired home....
read full review
Comment on agent fees
Good
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By: Marc von Grundherr
Jul 02, 2018
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Thanks Frank, good to hear your feedback of how happy you have been with the service from Sam and the team at our Beaufort Park branch. Having a branch on-site at the development means we mostly have more properties than other agents so don't hesitate to ask your friends to get in touch if they also need a property to rent in Colindale. Regards, Marc von Grundherr, Director ...

“Excellent service...”

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Apr 27,2018
Minithumbup
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Rahim
By: 'Arwa'
Apr 27,2018
0 people found
this helpful
Excellent service ( fast, easy and efficient). Very professional, helpful and friendly staff. I will definitely recommend Benham and Reeves for friends....
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Comment on agent fees
Acceptable
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By: Marc von Grundherr
May 15, 2018
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Thank you Arwa for taking the time to post feedback about our Beaufort Park branch and the service you received from our staff. We do appreciate you taking the time to do it as it really helps us improve our service and know where we are doing well. Kind regards, Marc von Grundherr, Director ...

“The service that I received was very professional, efficient and ......”

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Mar 05,2018
Minithumbup
By: 'Sari'
Mar 05,2018
0 people found
this helpful
The service that I received was very professional, efficient and friendly. The staff was easy to approach and kept me updated of the process from start to finish. I'm impressed of their customer service and attitude, it was excellent!...
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Comment on agent fees
Very reasonable fees, I was happy to pay for good service.
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By: Marc vonn Grundherr
Mar 08, 2018
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Thanks Sari, great to hear you received excellent service from our Beaufort Park lettings team, they were really encouraged by your feedback. We wish you a pleasant tenancy. Kind regards, Marc von Grundherr, Director ...

“I phoned Rahim on Friday morning and he was able ......”

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Mar 04,2018
Minithumbup
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Rahim
By: 'Hass'
Mar 04,2018
0 people found
this helpful
I phoned Rahim on Friday morning and he was able to arrange a viewing for later that afternoon. he was very professional and I can't recommend him enough. he made the process very easy and he sorted out the whole process very quickly....
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By: Marc von Grundherr
Mar 08, 2018
View all comments (1)
Thanks Hass, really appreciate you taking the time to tell us about the service you had from Rahim at our Beaufort Park branch and that the process was smooth and easy for you. Best of luck with your tenancy. Kind regards, Marc von Grundherr, Director ...

“Sam and Rajib have worked very hard for us over ......”

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Oct 30,2017
Minithumbup
By: 'Mel'
Oct 30,2017
0 people found
this helpful
Sam and Rajib have worked very hard for us over the last 5 years. I have been very impressed that for all of the time of our ownership we have not had a single day empty and the rent goes up every year. What a great ...
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Comment on agent fees
Bagus - good in malaysian!
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By: Marc von Grundherr
Feb 07, 2018
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Hi Madame Chen, thank you very much for your kind, positive feedback. We will soon be celebrating 10 years situated at Beaufort Park (in 2019) and we thank you for your continued business. Kind regards, Marc von Grundherr, Director ...

“It was a pleasure to work with Benham & Reeves Residential ......”

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Oct 19,2017
Minithumbup
By: 'Greg'
Oct 19,2017
0 people found
this helpful
It was a pleasure to work with Benham & Reeves Residential Lettings. They made the whole process of finding our new home seamless. I can't commend them enough. Sam was always on hand to help us with everything we needed....
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Comment on agent fees
Fees are reasonable especially given the amount of effort the team put in
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“This is absolutely significant to me to leave reviews. My ......”

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Oct 16,2017
Minithumbup
By: 'Clinton'
Oct 16,2017
1 people found
this helpful
This is absolutely significant to me to leave reviews. My tenancy agreement started on Tuesday the 13th of July and I was handed the keys from the letting agency on the 14th of July. So I am now commenting two months after it started to ...
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Comment on agent fees
N/A
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“Very straightforward and friendly to deal with. Very quick to ......”

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Oct 16,2017
Minithumbup
By: 'D'
Oct 16,2017
0 people found
this helpful
Very straightforward and friendly to deal with. Very quick to respond to questions and requests. Went out of their way to get everything arranged....
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Comment on agent fees
OK
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By: Marc von Grundherr
Feb 07, 2018
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Thanks Ms Bertrand, very nice to read your positive feedback and hear how our Beaufort Park lettings team went the extra mile for you. I hope your tenancy is progressing well. Warm regards, Marc von Grundherr, Director ...

“What a great job... I was concerned using an agent ......”

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Oct 09,2017
Minithumbup
By: 'Benjamin'
Oct 09,2017
0 people found
this helpful
What a great job... I was concerned using an agent on site as I feared I would not be given a lot of choice but its quite the opposite as they were able to show me 10 flats and because it's all so close it only ...
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Comment on agent fees
N/A
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By: Marc von Grundherr
Oct 10, 2017
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Hi Benjamin, thanks very much for your review. Glad we managed to find you the right apartment to rent at Beaufort Park and we sorted out your concerns before you moved in. Kind regards, Marc von Grundherr ...

“It is our pleasure to provide a review. Yet another ......”

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Sep 26,2017
Minithumbup
By: 'shabinsona'
Sep 26,2017
1 people found
this helpful
It is our pleasure to provide a review. Yet another fast, efficient and smooth tenancy agreement closed for us in 5 days. Very appreciative for a job well done to Mr Sam Shah and his team from Benham & Reeves at Beaufort Park. Always the best....
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Comment on agent fees
“Cheap for such great and efficient service”
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By: Marc von Grundherr
Oct 04, 2017
View all comments (1)
Thanks very much for this lovely feedback about Sam and the good service you received from our Beaufort Park lettings branch, we do appreciate you taking the time to do this and I will ensure your comments are passed on to the Colindale team. Many thanks, Marc von Grundherr, Director ...

“I had a very rewarding experience with Sam and Benham ......”

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Sep 19,2017
Minithumbup
By: 'Joseph'
Sep 19,2017
1 people found
this helpful
I had a very rewarding experience with Sam and Benham and Reeves. Sam went out of his way to ensure I got my flat rented out within 24 hours. Anne was very helpful and super efficient. I highly recommend them and will definitely use them again....
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Comment on agent fees
Fair
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By: Marc von Grundherr
Sep 19, 2017
View all comments (1)
Hi Joseph, I'm glad we let your apartment at Beaufort Park so quickly and that you were very satisfied with the service you received from Sam and the team. Whilst we can't guarantee to let a property in 24hrs, we do manage this quite frequently such is the popularity of this property development! Thank you very much for taking the time to review us so positively. Kind regards, Marc von Grundherr, Director ...

“Sam was really a great help when we were looking ......”

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Sep 18,2017
Minithumbup
By: 'Jerry'
Sep 18,2017
0 people found
this helpful
Sam was really a great help when we were looking for a flat. He helped us shortlist the best ones and arranged for viewings on a Saturday afternoon and a second viewing on Sunday as my partner was travelling a lot. The Admin was quick ...
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Comment on agent fees
Fair
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By: Marc von Grundherr
Sep 18, 2017
View all comments (1)
Thanks Jerry, Sam has been managing our Beaufort Park lettings branch since it opened on-site at the development in 2010 and its great to hear he is maintaining the service standards you expect. I wish you a successful tenancy. Kind regards, Marc von Grundherr, Director ...

“I cannot thank these 2 guys enough for what they have ......”

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Sep 14,2017
Minithumbup
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Rahim
By: 'Asha'
Sep 14,2017
1 people found
this helpful
I cannot thank these 2 guys enough for what they have done for us. I just moved in to my property and the flat was not cleanedl.. I was very disappointed at first. I called Sam and he explained the owner had said he would clean ...
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Comment on agent fees
N/A
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By: Marc von Grundherr
Sep 18, 2017
View all comments (1)
Thanks Asha, I'm grateful for the positive feedback you have given regarding the service our lettings team have provided. Having a lettings branch on-site at Beaufort Park means we can react quickly when needs arise and it is good to read that we sorted out your flat clean to your satisfaction. I wish you well with your tenancy. Kind regards, Marc von Grundherr, Director ...

“Rajib did a great job in finding us the flat ......”

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Sep 13,2017
Minithumbup
By: 'Tom'
Sep 13,2017
0 people found
this helpful
Rajib did a great job in finding us the flat - he was really helpful and responsive. Sam has been great to liaise with and was very helpful and friendly throughout the 2 years we lived in this flat. If there was ever a problem, it ...
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Comment on agent fees
N/A
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By: Marc von Grundherr
Sep 18, 2017
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Thank you for your kind feedback Tom, we really appreciate it and wish you all the best for your next move. Kind regards, Marc von Grundherr, Director ...

“Just amazing, no jokes! We could not be happier with ......”

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Sep 13,2017
Minithumbup
By: 'Patrick'
Sep 13,2017
0 people found
this helpful
Just amazing, no jokes! We could not be happier with the care and attention from Sam and Anne in the Beaufort Park office. Their professional, yet friendly service and knowledge of the development helped us complete everything so quickly and amazingly being able to call ...
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Comment on agent fees
You get what you pay for. The fees which Benham and Reeves charge are reasonable, fair, and value for money from my perspective”
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By: Marc von Grundherr
Sep 19, 2017
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Hi Patrick, so good to read your positive feedback here and thank you for rating our fees as reasonable, its really good to know that believe you have had "value for money". Will pass on your gratitude to Sam and the team. Kind regards, Marc von Grundherr, Director ...

“Nice change to work with a broker who actually cares. ......”

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Sep 12,2017
Minithumbup
By: 'David'
Sep 12,2017
1 people found
this helpful
Nice change to work with a broker who actually cares. While Rajib was great dealing with finding me a flat, it was dealing with the issues after I moved in which counted. The bed was still there on checkin and the shower wasn't working. But ...
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Comment on agent fees
Half cost of Foxtons where I rented last time
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By: Marc von Grundherr
Sep 22, 2017
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Hi David, thanks very much for your comments but even I am amazed we got a plumber to you within 10 minutes: that is good! Very glad to hear you are happy with the service that our Beaufort Park branch is providing. Good luck with your tenancy. Kind regards, Marc von Grundherr, Director ...

“Extremely slow maintenance service. Lack of update & I don't understand ......”

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Mar 03,2017
Minithumbdown
By: 'Jong'
Mar 03,2017
0 people found
this helpful
Extremely slow maintenance service. Lack of update & I don't understand why the staff told a lie that he has already places a work order. Very focused on foreign investors/ Landlord not tenants. Never recommend this agent....
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Comment on agent fees
Horrible.
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“AVOID at all costs! As a landlady, I have found ......”

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Nov 10,2016
Minithumbdown
By: 'RH'
Nov 10,2016
0 people found
this helpful
AVOID at all costs! As a landlady, I have found the service to be atrocious, almost non existent, the staff members are devious, crafty and deliberately make any excuse to squeeze as much money as they can from you. Most of the staff don't know ...
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Comment on agent fees
Extremely high, always taking money from you, even get a piece when you decide to sell your property, for nothing!
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By: Marc von Grundherr
Nov 14, 2016
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Riva, we have already resolved this with you some weeks ago so it is disappointing to see you posting such a spiteful review. We can't apologise for having Terms & Conditions of Business – they are there to protect both tenants and landlords. Marc von Grundherr, Director ...

“I used this agent for about a year and at ......”

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Jul 04,2015
Minithumbdown
By: 'Mr'
Jul 04,2015
2 people found
this helpful
I used this agent for about a year and at the end was very disappointed , lack of communication , did not monitor my tenant & my house stunk of weed ...would never use them again ! When I questioned Sam his attitude was rotten honestly thought he owned ...
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By: Marc
Jul 06, 2015
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I've investigated this and believe this is a fake review, possibly by another agent. We don't have any Landlords at Beaufort Park with the name Mr A Costas nor have we had any reports of properties being misused in the way prescribed in this review. As ARLA members and appointed agents by the developer and with an on-site branch at the development concluding many hundreds of successful lets at Beaufort Park, I can only presume this is an attempt to try and tarnish our good reputation. A pro ...

“I moved from Germany to London. The first thing you ......”

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Dec 16,2014
Minithumbup
By: 'Best'
Dec 16,2014
0 people found
this helpful
I moved from Germany to London. The first thing you learn is that many agencies are unreliable. You call them, you write an email, but you don't get a call back. They promise you to make a reservation for an apartment. You fly to London ...
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“Thanks for the very professional manner in which the letting ......”

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Dec 01,2014
Minithumbup
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GEORGINA
By: 'JOHN'
Dec 01,2014
1 people found
this helpful
Thanks for the very professional manner in which the letting of our apartment is handled. Your Beaufort Team did a timely and excellent job. The whole letting process was quick and hassle free. Thanks and best regards...
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By: Marc
Dec 05, 2014
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Fantastic, thanks very much for reviewing us so glowingly, we are very glad to hear that the whole process was hassle free, this is one of our core objectives for providing good service. Kind regards, Marc von Grundherr, Director ...

“They are extremely helpful and friendly when I encountered problem ......”

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Nov 17,2014
Minithumbup
By: 'David'
Nov 17,2014
2 people found
this helpful
They are extremely helpful and friendly when I encountered problem related to tenancy issues. Besides, they are also very efficient and professional that I could totally rely on them....
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By: Marc von Grundherr, Lettings Director
Nov 17, 2014
View all comments (1)
Dear David. Thank you for leaving the review. We work very hard to offer a highly professional service and believe it is this effort which sets us apart from our competitors. Our procedures have been refined over a very long period to help us be more efficient for our Landlords. Thank you once again. Marc von Grundherr ...

“I have known Sam Shaw and his colleagues for almost 3 ......”

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Nov 07,2014
Minithumbup
By: 'Dr.George'
Nov 07,2014
3 people found
this helpful
I have known Sam Shaw and his colleagues for almost 3 yrs especially Sam. He is very professional and very reliable and has been very polite. I have found his service excellent he always respond to your calls very promptly and helps to solve any problems ...
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“Sam and his Team were fantastic, very friendly and prepared ......”

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Nov 05,2014
Minithumbup
By: 'Amrish'
Nov 05,2014
3 people found
this helpful
Sam and his Team were fantastic, very friendly and prepared to go the extra mile to deliver value and service. Excellent communication and hassle free letting....
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By: Marc
Nov 05, 2014
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Thank you Amrish for your positive rating of our Beaufort Park lettings team, we are very glad to hear you received good service and that communication was clear and hassle free. Kind regards, Marc von Grundherr, Director ...

“The overall service of rajib was good. He would respond ......”

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Nov 04,2014
Minithumbup
By: 'Darwish'
Nov 04,2014
2 people found
this helpful
The overall service of rajib was good. He would respond to emails and phone calls for any enquires i had very quickly. He helped me with finalising the paper work pretty fast in order for me to move in asap....
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By: Marc
Nov 05, 2014
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Thank you Darwish for taking the time to review our service, I am very glad to hear our Beaufort Park lettings team were efficient and effective in helping you find the right rental property. We wish you a very happy tenancy. Marc Von Grundherr, Director ...

“Rajib was our letting agent whilst looking for a property ......”

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Oct 31,2014
Minithumbup
By: 'Leda'
Oct 31,2014
3 people found
this helpful
Rajib was our letting agent whilst looking for a property to rent in the Beaufort Park development. I found Rajib to be an excellent agent, always willing to help with my many queries, very easily accessible and striving to find myself and my partner a ...
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“Rajib was efficient, personable and thoroughly professional in all my ......”

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Oct 31,2014
Minithumbup
By: 'simon'
Oct 31,2014
1 people found
this helpful
Rajib was efficient, personable and thoroughly professional in all my dealings with him. He provided regular updates and was prompt in returning my calls throughout the process. There was a delay of around a week between my making an offer and the landlord accepting it, ...
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By: Marc
Nov 05, 2014
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Thank you Simon for taking the time to give a detailed review of the service you have received from our Beaufort Park lettings team and I have noted your comments about our referencing provider. I will investigate this to help improve our service in future. Thanks, Marc Von Grundherr, Director ...

“I rented a property from these people & I returned the ......”

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Sep 12,2014
Minithumbdown
By: 'Mr'
Sep 12,2014
1 people found
this helpful
I rented a property from these people & I returned the flat clean and tidy but still they never fully returned my deposit , Sam said ' ohh it's a different dept " he was not helpful & was only looking to charge me silly amounts of money for ...
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What agent could do to change your mind?
Be honest
Attached Filesnbsp;
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By: Simran P
Sep 29, 2014
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Hi Mr Liu, we have a dedicated deposits department and I will be happy to investigate this matter if you can please email me at [email protected] or call me on 020 7319 9740. Simran Prasad, Director of Property Management ...

“I first met Sam about 3 years ago in the process ......”

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Aug 26,2014
Minithumbup
By: 'Salman'
Aug 26,2014
2 people found
this helpful
I first met Sam about 3 years ago in the process of letting my property and have found him to be knowledgeable, helpful, friendly and efficient. He has helped to overcome a difficult situations with a tenant and went beyond the call of his duty to ...
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By: Marc von G
Sep 12, 2014
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Thanks Mr Khan, we are very pleased to hear you received good service from our Beaufort Park lettings team, thank you for taking the time to tell us and we wish you well with the tenancy. Marc von Grundherr, Director ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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