50% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Aug 05,2013
Aug 05,2013
0
people found
this helpful
this helpful
We rented with Acorn for our property last year; generally speaking we have had a very poor experience.
When viewing property they would be consistently late, nor particularly polite. When renting they attempted to get one of us to pay the entire year's rent in advance (due to her being from the EU) when she underlined that was impossible they agreed six months.
I can't speak for resolution of repairs as our extremely kind landlord dealt with those for us directly, but our worst experience came at the end. Upon deciding to move out (several months after our agreed break clause) we were told we couldn't- it eventually transpired that they had lost our contract and had no idea what our break clause was.
When moving out, they repeatedly cancelled our appointments for inspections until we had already moved out and the landlord had already begun building work; we had to beg to get our deposit back.
Viewing acorn agents showing others around before we moved out, I noticed they had no knowledge at all about the property. For me, this sums up Acorn. They don't care. Even making the possible mistake of calling to enquire regarding property for next year, I even had a member of staff laugh in my face and tell me my budget (a budget already higher than what we paid last year) was too little for ANY property in the area. Curious, since several other estate agents have plenty. Thankfully, this means we have been saved from another year. Cheers, Adorn.
When viewing property they would be consistently late, nor particularly polite. When renting they attempted to get one of us to pay the entire year's rent in advance (due to her being from the EU) when she underlined that was impossible they agreed six months.
I can't speak for resolution of repairs as our extremely kind landlord dealt with those for us directly, but our worst experience came at the end. Upon deciding to move out (several months after our agreed break clause) we were told we couldn't- it eventually transpired that they had lost our contract and had no idea what our break clause was.
When moving out, they repeatedly cancelled our appointments for inspections until we had already moved out and the landlord had already begun building work; we had to beg to get our deposit back.
Viewing acorn agents showing others around before we moved out, I noticed they had no knowledge at all about the property. For me, this sums up Acorn. They don't care. Even making the possible mistake of calling to enquire regarding property for next year, I even had a member of staff laugh in my face and tell me my budget (a budget already higher than what we paid last year) was too little for ANY property in the area. Curious, since several other estate agents have plenty. Thankfully, this means we have been saved from another year. Cheers, Adorn.
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Latest Reviews
20th Dec 2021
reviewed by 'Henry'
17th Feb 2018
reviewed by 'kennington'
17th Jan 2018
reviewed by 'Dirac'
15th Dec 2014
reviewed by 'BJ'
22nd Oct 2013
reviewed by 'parod'
Opening Hours
Address
Acorn Group Estate Agents
325 Kennington Road
Kennington,London
Greater London
SE11 4QE
0207 820 6090
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
| Lettings | 0% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 1 | 1 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 20,2021
Dec 20,2021
0
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Adam and Sophie have done a fantastic job of selling my flat. They managed to get offers in the first weekend and have been excellent during the period leading up to exchange. Adam's experience has shone through and made the process super efficient. A refreshing ...
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Sep 14,2021
Sep 14,2021
1
people found
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Awful experience from start to finish. All agents we dealt with were unprofessional, from taking weeks to arrange contractors to fix things (at one point we were washing dishes in the bath for a week following a blocked pipe in the kitchen) to making and ...
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Feb 17,2018
Feb 17,2018
3
people found
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Apart from their habit of spamming all the houses in the area even when they have no junk mail signs, they have let me down on three occasions.Always promise - don't deliver.......
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Jan 17,2018
Jan 17,2018
0
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James was very helpful and got our application through blisteringly quickly. He explained the process very clearly and I was very satisfied....
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Comment on agent fees
Industry standard
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Dec 15,2014
Dec 15,2014
3
people found
this helpful
this helpful
From start to end of using Acorn I was completely dejected with their service. To start with I was meant to be purchasing a property through them, after going through sealed bids and being accepted, they suddenly kept on requesting additional money to ensure the ...
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What agent could do to change your mind?
Need to manage people's expectations better. Don't ever appear to be doing something unprofessionally as the customer will immediately distrust you.Attached Filesnbsp;
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Oct 22,2013
Oct 22,2013
9
people found
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Gazumped by Acorn Kennington Branch!
My wife and I had an offer accepted on a property listed by Acorn. The sale went to sealed bids as were many offers. We submitted our offer, at nearly £30k over the asking price, and it was accepted by ...
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What agent could do to change your mind?
Be true to their word.Attached Filesnbsp;
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Aug 05,2013
Aug 05,2013
0
people found
this helpful
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We rented with Acorn for our property last year; generally speaking we have had a very poor experience.
When viewing property they would be consistently late, nor particularly polite. When renting they attempted to get one of us to pay the entire year's rent in ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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