0% lettings valuation accuracy
54% lettings fee satisfaction
Jul 28,2013
Jul 28,2013
6
people found
this helpful
this helpful
I don't want to name any names so I have left the staff members details out. I do not believe the problem to be the staff, I think the fundamental ethos of the company is wrong so no one person to blame. In fact certain members of staff have been useful.
I instructed Chancellors to manage my property last year whilst I was travelling around Europe. I have had no end of trouble since the day they started.
The property management is outsourced to a central company in Bracknell which I believe is a massive problem. They are corporate and therefore call me mrs allen instead of a more friendly approach which I would prefer.
They never emailed me any information about problems and I had to chase them constantly to find out what was going on. I have had so many problems with them I do not know where to begin! I will highlight two that dragged in the longest. I visited the property to collect some things and noticed the tenants were not using the alarm system. On further inspection I noticed it said it needed a service. I sent an email to Chancellors asking they arrange a service. No reply, I chase. Oh yes no problem they say they will sort. Still no service was arranged some 3 months later despite countless other emails telling me they would arrange it. The alarm being used is part of the conditions of my insurance therefore they were seriously jeopardising my property.
My tenants moved out in July and I received a letter in the post telling me that they had not paid for their last months rent and this was the second reminder letter that was sent to them. I was not even aware that they had not paid, not being informed at all!
I served them notice in April to terminate the contract which they would not let me leave early despite my massive problems with their service level therefore this ended in July. In this time there was a leak at the property which they took some £1500 from me to repair. These works to date have not been done and I have only just had a refund because I have threatened legal action. I am still owed circa £500 and I am following the official complaints process as set out by ARLA.
I would NOT recommend this company to anyone and in fact would advise that you steer well clear!
I instructed Chancellors to manage my property last year whilst I was travelling around Europe. I have had no end of trouble since the day they started.
The property management is outsourced to a central company in Bracknell which I believe is a massive problem. They are corporate and therefore call me mrs allen instead of a more friendly approach which I would prefer.
They never emailed me any information about problems and I had to chase them constantly to find out what was going on. I have had so many problems with them I do not know where to begin! I will highlight two that dragged in the longest. I visited the property to collect some things and noticed the tenants were not using the alarm system. On further inspection I noticed it said it needed a service. I sent an email to Chancellors asking they arrange a service. No reply, I chase. Oh yes no problem they say they will sort. Still no service was arranged some 3 months later despite countless other emails telling me they would arrange it. The alarm being used is part of the conditions of my insurance therefore they were seriously jeopardising my property.
My tenants moved out in July and I received a letter in the post telling me that they had not paid for their last months rent and this was the second reminder letter that was sent to them. I was not even aware that they had not paid, not being informed at all!
I served them notice in April to terminate the contract which they would not let me leave early despite my massive problems with their service level therefore this ended in July. In this time there was a leak at the property which they took some £1500 from me to repair. These works to date have not been done and I have only just had a refund because I have threatened legal action. I am still owed circa £500 and I am following the official complaints process as set out by ARLA.
I would NOT recommend this company to anyone and in fact would advise that you steer well clear!
What agent could do to change your mind?
Customer service needs to be seriously looked at in this company. There are so many problems I would not know where to start with how they can improve! I have said all I want to in the comments section above.Attached Filesnbsp;
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9th Jul 2024
reviewed by 'Jakub'
11th Aug 2020
reviewed by 'Stacy'
20th Nov 2019
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3rd May 2019
reviewed by 'Tom'
8th Jun 2017
reviewed by 'ronie'
5th Jan 2017
reviewed by 'BobbyBrown'
Opening Hours
Address
Chancellors
46 Northbrook Street
Newbury
Berkshire
RG14 1DT
01635 46666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 54% | £675 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 4 | 4 | 5 | 0 | 0 | 1 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 09,2024
Jul 09,2024
1
people found
this helpful
this helpful
Chancellors as a estate agent for landlords is appalling. I am with them for a year and a half. Very poor communications, their statement reports are just so user unfriendly - firstly they only come in PDF - you wont get the Excel version as ...
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Aug 11,2020
Aug 11,2020
3
people found
this helpful
this helpful
I use(d) chancellors to manage my property and they are awful, nothing is urgent, emails are never responded to in a timely matter. I am forever chasing them, nothing is ever proactive. For a fully managed service for the last 5 years my property has ...
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Aug 11, 2020
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I am a tenant in a property “managed” by Chancellors. My experience is very similar. So awful you could not make it up. They charge for the service and deliver nothing. ...
Nov 20,2019
Nov 20,2019
1
people found
this helpful
this helpful
Chancellors Newbury are happy to be involved with gazumping, they continued to market a property once our offer had been accepted, two weeks after our offer gets accepted and they then sold the property to someone else. Heartbroken family of four now being forced to ...
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May 03,2019
May 03,2019
4
people found
this helpful
this helpful
The Newbury branch is the WORST estate agency I have ever dealt with. They have zero care for any tenants. And do all they can to prevent you obtaining your deposit back.
I accepted to live at one of their properties after I was told ...
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Comment on agent fees
Bad
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Jun 08,2017
Jun 08,2017
4
people found
this helpful
this helpful
Worst thugs in Newbury. Charge more and no service at all. Act just as intermediates between landlord and tenant without any support....
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Comment on agent fees
bad
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Jan 05,2017
Jan 05,2017
2
people found
this helpful
this helpful
Helpful up to the move in date. Incorrect keys given, over a month and still waiting for a sets of keys, we're using the agents. No letterbox key. Door handles broken or non existent (locking my partner in a bedroom, having to unscrew bathroom door ...
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Comment on agent fees
Bad.
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Oct 07,2016
Oct 07,2016
1
people found
this helpful
this helpful
The rental process with Chancellors has been a completely nightmare!
I had lots of problems to get my keys once I had paid the cleared funds. I had to let in your office the luggage and came back 4 times to get my keys because the ...
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Jul 09,2014
Jul 09,2014
0
people found
this helpful
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Ben showed us around the property as was very afficiant in getting in contact with the landlord regarding any issues we had. He always got back to us the same say we contacted.
Sue was very helpful as this is my first rental property and ...
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Jul 08,2014
Jul 08,2014
0
people found
this helpful
this helpful
Very helpful and contacted us at key points during the application process. Furthermore the agent let us know when we had certain things to complete and provide in order to continue the application....
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Jul 08,2014
Jul 08,2014
0
people found
this helpful
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Both Ben and Sue were very helpful and supportive of finding tenants and kept me informed of progress as much as they were themselves informed. I did feel however that the coordination with the head office let the branch team down otherwise my scoring would ...
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Jul 03,2014
Jul 03,2014
0
people found
this helpful
this helpful
Malcolm gave a great 360 degree service from initial consultation I felt he understood my needs and was extremely honest and informative throughout the process leaving me in the comfort of knowing I had a property specialist looking after me, right through to the aftercare provided ...
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Jul 01,2014
Jul 01,2014
0
people found
this helpful
this helpful
I dealt with Sue Shelly, Ben Stevens and Lucy Reeves on renting two properties out with yourselves. Sue started the process by running through terms and conditions and attending the properties. Ben and Lucy both did viewings to prospective tenants and also answered questions which ...
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Jul 01,2014
Jul 01,2014
0
people found
this helpful
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Total professionalism from the initial visit by the Branch Manager to evaluate property and rental income through to identification of suitable tenant and viewings conducted by Branch Negotiator. The process included high quality photographs taken by a professional photographer, excellent and accurate written description of ...
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Jun 30,2014
Jun 30,2014
1
people found
this helpful
this helpful
With me and my flatmate living quite far from Newbury, it was quite difficult in finding a place to rent for our Placement year and somehow ended up walking into Chancellors. The only problem we found was trying to understand what we needed to sign ...
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May 21,2014
May 21,2014
0
people found
this helpful
this helpful
Friendly helpful competent service all around. Sales person Maxine Hall helped us negotiate with the vendor so the price was agreed without the usual delays. Another Sales person Marc Rollings followed up very effectively, helping us to shove the vendor's tardy advisors so that completion ...
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Mar 13,2014
Mar 13,2014
5
people found
this helpful
this helpful
We've been trying to buy a house in Newbury for over 6 months and are fed up with Chancellors putting property up online which is already sold and advertising it as available. Once I rang to organise viewings on 6 properties, to find all but 1 was already ...
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What agent could do to change your mind?
Update online websites; advertise houseswhich are actually available; stop wasting ours and their time.Attached Filesnbsp;
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Feb 27,2014
Feb 27,2014
4
people found
this helpful
this helpful
Having washed their hands of us the minute we walked into the rental property in Newbury, we had to chase the landlord to get the gas connected and fix the lack of water pressure (couldn't have a shower). They harrassed us with threatening letters towards ...
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What agent could do to change your mind?
They contract out everything - key handling, deposit handling, maintenance. They do nothing for the tenant and rip them off at every step. How to improve? Go bust and don't sully the high streets with your scum.Attached Filesnbsp;
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Mar 11, 2014
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We thank you for your comments as customer feedback is important to us. We are sorry that the property was not in working order for you. We would normally offer to help you contact your Landlord in a situation where we do not manage the property. Regarding the check-in and check-out, these are often very different as there is usually remedial work and cleaning carried out between tenancies and these documents, along with the inventory which the Landlord pays for, are imperative to recording t ...
Dec 03,2013
Dec 03,2013
5
people found
this helpful
this helpful
I used Chancellors to market my buy to let property for sale and whilst also managing it on my behalf as they assured me this would be more efficient as gaining access arranging viewings would be easier. They oversold and under delivered on all accounts, ...
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Jul 28,2013
Jul 28,2013
6
people found
this helpful
this helpful
I don't want to name any names so I have left the staff members details out. I do not believe the problem to be the staff, I think the fundamental ethos of the company is wrong so no one person to blame. In fact certain ...
read full review
read full review
What agent could do to change your mind?
Customer service needs to be seriously looked at in this company. There are so many problems I would not know where to start with how they can improve! I have said all I want to in the comments section above.Attached Filesnbsp;
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Apr 05,2007
Apr 05,2007
7
people found
this helpful
this helpful
I have had dealings with this company on two separate occasions and I would never use them again....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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