Abingdon, OX14
2.1/5, 17 reviews
24% recommended
50% lettings valuation accuracy
45% lettings fee satisfaction

Contact Us

“I would never rent from Finders Keepers again, and certainly ......”

Share on :
Jul 26,2013
Minithumbdown
By: 'Gail'
Jul 26,2013
4 people found
this helpful
I would never rent from Finders Keepers again, and certainly will never recommend them to anyone. We have just finished our tenancy, and are currently trying to get our deposit back. We have had the flat professionally cleaned (including the carpets) and it is spotless, in fact cleaner than it was when we moved in. Despite this, they are trying to find reasons to hold on to our deposit. So far we have hoovered the curtains, cleaned out an oven that was filthy when we moved in and repainted the kitchen ceiling over marks that were not made by us, but they are still delaying. They are now saying they need to do another inspection. When I complained and said we want the deposit refunded, I was told that tenants can't just make demands for whatever they like. I was astonished by the arrogance and lack of respect shown to us. Their policy seems to be to find whatever they can to extract every last penny they can from their tenants, and patronise them whilst doing so. We are currently seeking legal action to recover our deposit. In my opinion, a disgusting way for a supposedly professional agency to behave.
What agent could do to change your mind?
Stop putting barriers up to refund our deposit, and deal with us respectfully instead of talking down to us.
Attached Filesnbsp;
Feature review Comments (3) Report abuse Print review
Was this helpful? Yes
By: Gail
Jul 26, 2013
Following my above comments, Finders Keepers have agreed in writing to refund our deposit in full. We are greatly relieved, and looking forward to receiving it and putting an end to this matter. We are feeling a little better about them now, despite the stress of the checkout!
By: Gail
Jul 26, 2013
I am pleased to say that following further lively correspondence with Finders Keepers, they have agreed in writing to refund our deposit in full. It's a relief to resolve the matter, but I hope future tenants have a better experience.
By: V Lyall
Jul 26, 2013
Hi Gail,

As I've commented on your review on other sites, I'd appreciate it if you would contact me directly so that we can look into this matter. It is certainly never our intention to hold onto anyone's deposit for longer than necessary and we do not aim to find ways to extract money from tenants.

Again, if you would like to contact me directly then I can contact the Abingdon team to discuss the matter.

Kind regards,

Victoria Lyall
[email protected]

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 17
15th Mar 2023
reviewed by 'M'
“Thank you Denise McGrath for your kindness & professional approach to your work. I met Denise when I was relocating from ......”
21st Jun 2022
reviewed by 'Jinu'
“Excellent service,all entire team always helpful for customers, very good customer care team.As a tenant I am very ......”
22nd Feb 2021
reviewed by 'Cox'
“I started renting a property through finders keepers mid pandemic and have been nothing but impressed with there assistance. Always ......”
11th Dec 2020
reviewed by 'Jennifer'
“Thank you Denise McGrath for your friendly relaxed manner in which you dealt with our recent end of tenancy. Also ......”
9th Sep 2020
reviewed by 'Kimiela'
“STAY CLEAR FROM THE LETTINGS DEPARTMENT!! I have rented with a few agencies and by far this has been the ......”
17th Nov 2019
reviewed by 'Colin'
“I have two properties with FK’s Abingdon office. I have always found their service to be first class and ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Finders Keepers
1 Vineyard Chambers
Abingdon
Oxfordshire
OX14 3PX
01235 535454

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 45% £875 £995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 3 12 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Abingdon, OX14
Banbury, OX16
Bicester, OX26
Central Oxford, OX1
East Oxford, OX4
North Oxford, OX2
Oxford, OX4
St Clements Oxford, OX4

“Thank you Denise McGrath for your kindness & ......”

Share on :
Mar 15,2023
Minithumbup
claim your profile
Denise
By: 'M'
Mar 15,2023
0 people found
this helpful
Thank you Denise McGrath for your kindness & professional approach to your work. I met Denise when I was relocating from London to Abingdon. She was very trustworthy and professional from the moment she showed me the property, throughout the whole process of signing the contract ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service,all entire team always help......”

Share on :
Jun 21,2022
Minithumbdown
By: 'Jinu'
Jun 21,2022
0 people found
this helpful
Excellent service,all entire team always helpful for customers, very good customer care team.As a tenant I am very much satisfied their services...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I started renting a property through finders ......”

Share on :
Feb 22,2021
Minithumbup
claim your profile
Natalie
By: 'Cox'
Feb 22,2021
0 people found
this helpful
I started renting a property through finders keepers mid pandemic and have been nothing but impressed with there assistance. Always helpful and friendly....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you Denise McGrath for your friendly re......”

Share on :
Dec 11,2020
Minithumbup
claim your profile
Kate
By: 'Jennifer'
Dec 11,2020
0 people found
this helpful
Thank you Denise McGrath for your friendly relaxed manner in which you dealt with our recent end of tenancy. Also Fiona and Kate for your support over the last 12 years. Best wishes for 2021....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“STAY CLEAR FROM THE LETTINGS DEPARTMENT!! I h......”

Share on :
Sep 09,2020
Minithumbdown
By: 'Kimiela'
Sep 09,2020
3 people found
this helpful
STAY CLEAR FROM THE LETTINGS DEPARTMENT!! I have rented with a few agencies and by far this has been the worst. When we moved in the house wasn’t cleaned after the last tenant. They ended cleaning around the things we’d already moved in. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Abingdon Office...”

Share on :
Nov 17,2019
Minithumbup
claim your profile
Victoria
By: 'Colin'
Nov 17,2019
0 people found
this helpful
I have two properties with FK’s Abingdon office. I have always found their service to be first class and any problems that have arisen have been dealt with thoroughly and in a timely fashion...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Would strongly recommend avoiding FK for lettings. They are by ......”

Share on :
Jun 21,2019
Minithumbdown
By: 'UnsatisfiedRenter'
Jun 21,2019
4 people found
this helpful
Would strongly recommend avoiding FK for lettings. They are by far the most inconsiderate, un-caring, incompetent "professionals" I have ever had to deal with when letting a property. They have no regard for you as a tenant and seems are only interested in their own ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Worst agency ever!...”

Share on :
Feb 25,2019
Minithumbdown
By: 'Lulu'
Feb 25,2019
6 people found
this helpful
Kept putting the rent up every year saying that it was in line with market conditions, when clearly it was not and over-priced. In surrendering the lease, I moved to a larger property for nearly £200 less per month. Only to find that I had to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Beyond Useless...”

Share on :
Apr 29,2018
Minithumbdown
claim your profile
Fiona
By: 'Jamie'
Apr 29,2018
5 people found
this helpful
Having been in the tenancy for a number of months, it's safe to say we want out asap. Our property manager is less than useful, as we have reported several issues which have been slow (if ever) to be acted upon. Our numbers are handed ...
read full review
Comment on agent fees
Extortionate
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Jamie
May 10, 2018
View all comments (2)
Good afternoon, It may come across to you as an innocent mistake, but having been in for a meeting regarding the contractor being handed keys and having the subject danced around by a man who didn't even introduce himself, we are looking in to legal action for a case of Breach of Contract. Thanks Jamie Horner ...

“As an indepenadent landlord I do not employ Finders Keepers. ......”

Share on :
Sep 25,2017
Minithumbdown
By: 'Feebles'
Sep 25,2017
7 people found
this helpful
As an indepenadent landlord I do not employ Finders Keepers. However I do have to deal with them because they are the agents for landlord of the flat above mine. They have been no use whatsoever. Every year they have to be chased to maintain ...
read full review
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Feebles
Sep 25, 2017
View all comments (2)
Let me begin with a potted history. Approximately fifteen years ago you became agent for the flat in question. All regular maintenance of the grounds ceased. The first time the fence was replaced there were no shrubs in that strip of ground! I know because I had no problems erecting the fence. It was replaced because the ivy and ground elder had broken through from your side and was growing into my greenhouse. Look up when the complaint came in for 'the ivy in your garden is growing up my ...

“Ridiculous agency. These people will defenitely give you some unwanted ......”

Share on :
Apr 12,2017
Minithumbdown
By: 'Previous'
Apr 12,2017
10 people found
this helpful
Ridiculous agency. These people will defenitely give you some unwanted charge on final check out. While check out, the property manager said, everything is fine, just 2 hours cleaning will do, and that will be £ 30, and we agreed that. BUT, they just cut £ 154 from our deposit ...
read full review
Comment on agent fees
Very bad.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Victoria Lyall
Apr 20, 2017
View all comments (1)
Hi there, From your feedback I think I recognise that we have already spoken directly about your experience. I'm sorry to read that you felt your query is unresolved, but as I understood from your last email to me you did not want to talk any further about this. Kind regards, Victoria Lyall ...

“The worst estate agents I have been through! Inflexible terms ......”

Share on :
Sep 14,2016
Minithumbdown
By: 'Miranda'
Sep 14,2016
3 people found
this helpful
The worst estate agents I have been through! Inflexible terms after a year of renting and poor lettings management team! The lettings manager we were dealing with, has a poor attitude, rarely responded (no out of office either), rarely addressed any issues raised in emails, ...
read full review
Comment on agent fees
Bad for the service
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Atrocious Service Level!!!I recently terminated my tenancy agreement early ......”

Share on :
Jan 27,2016
Minithumbdown
claim your profile
Natalie
By: 'Michelle'
Jan 27,2016
7 people found
this helpful
Atrocious Service Level!!! I recently terminated my tenancy agreement early with Finders Keepers due to a lack of maintenance on the property: - Neither fridge/freezer or washing machine was working for more than a month, - unable to use main bathroom for 6 week due ...
read full review
What agent could do to change your mind?
BAD!
Attached Filesnbsp;
Comment on agent fees
BAD!
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Victoria Lyall
Feb 03, 2016
View all comments (1)
Hi Michelle, I'm sorry to read about your experience. I'm in contact with the Office Manager of the Abingdon office to try to get a little more detail about the situation. Kind regards, Victoria Lyall | Marketing Manager ...

“I would not recommend Finders Keepers to anyone.. From the ......”

Share on :
Aug 20,2013
Minithumbdown
By: 'Jon'
Aug 20,2013
4 people found
this helpful
I would not recommend Finders Keepers to anyone.. From the start of the tenancy we have had issues with our names being mixed up and I also find the staff rude and uninterested Our tenancy is up for renewal and I have contacted the branch ...
read full review
What agent could do to change your mind?
The only reason we are going to renew our tenancy is due to the hassle of moving. I would not recommend Finders Keepers, their inability to perform basic admin tasks such as tenants names is disgraceful and they are clearly not interested in their tenants.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have recently moved out of a property rented by ......”

Share on :
Aug 20,2013
Minithumbdown
By: 'a_tenant'
Aug 20,2013
7 people found
this helpful
We have recently moved out of a property rented by Finders Keepers (Abingdon) and have to say we completely agree with the comments made by Gail in the previous review. Again Finders Keepers are trying to make a series of unjustfied deductions from our deposit, ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Victoria Lyall
Aug 20, 2013
View all comments (1)
Hi there, I'm sorry to hear that you have had a bad experience. Gail did get in touch with me and we resolved the situation, although she didn't update her review on here. We do not charge tenants at every opportunity, so if you would like to email me with the details of your situation I can contact the relevant team members to discuss this. My email is [email protected] Many thanks, Victoria ...

“I would never rent from Finders Keepers again, and certainly ......”

Share on :
Jul 26,2013
Minithumbdown
By: 'Gail'
Jul 26,2013
4 people found
this helpful
I would never rent from Finders Keepers again, and certainly will never recommend them to anyone. We have just finished our tenancy, and are currently trying to get our deposit back. We have had the flat professionally cleaned (including the carpets) and it is spotless, ...
read full review
What agent could do to change your mind?
Stop putting barriers up to refund our deposit, and deal with us respectfully instead of talking down to us.
Attached Filesnbsp;
Feature review Comments (3) Report abuse Print review
Was this helpful? Yes
By: Gail
Jul 26, 2013
View all comments (3)
Following my above comments, Finders Keepers have agreed in writing to refund our deposit in full. We are greatly relieved, and looking forward to receiving it and putting an end to this matter. We are feeling a little better about them now, despite the stress of the checkout! ...

“Shown round the property by an agent, any question was ......”

Share on :
Jan 25,2012
Minithumbdown
By: 'Stanley'
Jan 25,2012
5 people found
this helpful
Shown round the property by an agent, any question was given the answer I wanted, only to find later that these were lies. For example, property advertised as 'all bills included'... however, even though each of 8 tenants has to pay £100 pcm EACH for bills, you ...
read full review
What agent could do to change your mind?
made some mistakes that didn't just benefit themselves. Told the truth. Actually acted like reasonable human beings.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Finders Keepers, Abingdon OX14 3PX



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn