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Great Shelford, Cambridge CB22
2.2/5, 21 Reviews
33% Recommended
0% sales valuation accuracy
67% letting valuation accuracy
100% sales fee satisfaction
43% letting fee satisfaction
No Description Found
"Tucker Gardner in shelford is ..."
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1 Star Review
Hannah
By : 'Unhappy'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : CB22
Jul 4, 2013
People found this helpful6
Tucker Gardner in shelford is the worst agent we have ever used. Totally conned. Signed a two year lease and then was told landlord wanted too sell. So our response was ok but we will find something else. We did then we were unable to end the tenancy as they said we were not allowed just to end it!!! Eventually we were told we could give a months notice which we did then it was retracted. We moved out and was held reliable for the rent until new tenant was found. Obviously agent sided with landlord and we lost almost £1000 due to their incompetence. Why phone and say the landlord wants to sell if you don't want us to move out???? They caused us to lose all that money, and advice is fon't touch them with a barge pole- Hannah has no clue what she is talking about.
What agent could do to change your mind?
Not made the call in the first place, if we were all bound by a legal contract why bother phoning us to say landlord wants too sell???
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By : TuckerGardner
Nov 29, 2013How terribly unfair to pick out a staff member by name, given that this was a situation entirely of the tenant's own making. Tenancy agreements contain break clauses, which in our case is two months for the landlord and just one month for the tenant (many tenancy agreements make it two months for both so ours is quite lenient). In this instance the tenant wanted to leave without giving any notice and quite rightly was told that they could not do so. They did then serve notice but they then retracted the notice, before moving out any way. As such the situation and any loss arose as a result of the tenant's actions and we appear to be being maligned because they could not do what they wanted when they wanted. All we did was have the courtesy to tell them that the owner was considering selling but many investment properties are sold with the tenants remaining in situ.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £0 | £0 |
| Lettings | 67% | 43% | £750 | £2,000 |
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Tucker Gardner Branches (View All 5)
Deany Harris, is an asset to ...
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5 Star Review
Sally
Jo
By : 'Jossy'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : RM3
Jun 6, 2024
People found this helpful0
Deany Harris, is an asset to the team, she has shown high professionalism and empathy in her line of work. I was very distressed and upset, however, the other staff team were not helpful. Deany, listened to me, she took time out to help out even though she has never spoken to me before and was only ... Read Full Review
Comments (0)
Deany Harris, is an asset to the team, she has shown high professionalism and empathy in her line of work. I was very distressed and upset, however, the other staff team were not helpful. Deany, listened to me, she took time out to help out even though she has never spoken to me before and was only covering for the staff who was meant to sort things out for me.
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Jossy said about Tucker Gardner
Services : Letting( As a Tenant )Date: 6th Jun 2024
Deany Harris, is an asset to the team, she has shown high professionalism and empathy in her line of work. I was very distressed and upset, however, the other staff team were not helpful. Deany, listened to me, she took time out to help out even though she has never spoken to me before and was only covering for the staff who was meant to sort things out for me.
Deany, I have no doubt will take the organisation to a higher height. She is one in a million and an excellent rating is what befits her.
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Friendly, professional and ...
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4 Star Review
Deborah
By : 'Soraya'
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : CB22
Mar 31, 2023
People found this helpful0
Friendly, professional and knowledgable team. The are aware of the property market. Deborah Hunt visited my property. She is very knowledgeable about the rental market. She helped me to organize the house for photo shoots and took excellent photos. I had many queries for my rental. She was in... Read Full Review
Comments (0)Friendly, professional and knowledgable team. The are aware of the property market. Deborah Hunt visited my property. She is very knowledgeable about the rental market. She helped me to organize the house for photo shoots and took excellent photos. I had many queries for my rental.
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Soraya said about Tucker Gardner
Services : Letting( As a Owner )Date: 31st Mar 2023
Friendly, professional and knowledgable team. The are aware of the property market. Deborah Hunt visited my property. She is very knowledgeable about the rental market. She helped me to organize the house for photo shoots and took excellent photos. I had many queries for my rental.
She was in touch regularly and gave me updates.
I appreciate the friendly team in Great Shelford who took the inquiries and advised me accordingly. I am grateful to Marley, Joanna, Jessica and other members of the Great Shelford Team.
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Received an 800 pound charge ...
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1 Star Review
By : 'Paul'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CB1
Jun 7, 2022
People found this helpful0
As a landlord, received an 800 pound charge this month with no notification at all ! What else can I say to fill the minimum 20 words... Read Full Review
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Paul Cave said about Tucker Gardner
Services : Letting( As a Owner )Date: 7th Jun 2022
As a landlord, received an 800 pound charge this month with no notification at all ! What else can I say to fill the minimum 20 words !
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I would give 0 if ...
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1 Star Review
By : 'Eva'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CB2
Mar 15, 2021
People found this helpful1
I would give 0 if possible. Not transparent and very unprofessional. They gave us wrong information and then never responded to our... Read Full Review
Comments (0)I would give 0 if possible.
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Eva said about Tucker Gardner
Services : Sales( Prospective Vendor/Buyer )Date: 15th Mar 2021
I would give 0 if possible.
Not transparent and very unprofessional. They gave us wrong information and then never responded to our calls.
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Emails unanswered, telephone ...
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1 Star Review
By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CB21
Dec 7, 2020
People found this helpful4
Emails unanswered, telephone messages unanswered, no updates on our impending sale progress (it didn't progress - not even a single viewing despite a much reduced price, even though they told us they had people who would want to view this property). Don't waste your time... Read Full Review
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Mr C D Sinclair said about Tucker Gardner
Services : Sales( As a Vendor )Date: 7th Dec 2020
Emails unanswered, telephone messages unanswered, no updates on our impending sale progress (it didn't progress - not even a single viewing despite a much reduced price, even though they told us they had people who would want to view this property). Don't waste your time here.
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One star is a star too ...
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1 Star Review
By : 'Lucy'
Services : Letting( As a Tenant )
Rent PCM : £1090
Would you recommend ? : No
Postcode : CB22
Oct 1, 2020
People found this helpful2
An absolute shambles of a company. I rented via TG for 2 years, had problems from the get go with them. Firstly, issues with the house when I first moved in - only a handful of matters were resolved and ironically the ones that didn't really cost much. Fast forward to my exiting the property, ... Read Full Review
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Lucy Taylor said about Tucker Gardner
Services : Letting( As a Tenant )Date: 1st Oct 2020
An absolute shambles of a company. I rented via TG for 2 years, had problems from the get go with them. Firstly, issues with the house when I first moved in - only a handful of matters were resolved and ironically the ones that didn't really cost much. Fast forward to my exiting the property, I am now a month on with no deposit returned as of yet. The staff are totally incompetent and are trying to charge me now for things that were 1. in the inventory from when I moved in and 2. since the new tenants have moved in and have obviously reported the same issues I had. Whilst I lived at the property I made vast improvements to the gardens at no extra cost to them or my Landlord. How this company is still running is beyond a joke. DO NOT RENT WITH TUCKER GARDNER.
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I just wanted to say Thank ...
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5 Star Review
Deborah
By : 'Harvey'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB5
Feb 25, 2020
People found this helpful0
I just wanted to say Thank You to Tucker Gardner (Deborah) . Recently we were searching for a rental property. At the time we were using at least 10 local companies - however only one other company beside TG mailed us with potential properties. It felt as if Deborah had really read our requirements ... Read Full Review
Comments (0)I just wanted to say Thank You to Tucker Gardner (Deborah) . Recently we were searching for a rental property. At the time we were using at least 10 local companies - however only one other company beside TG mailed us with potential properties. It felt as if Deborah had really read our requirements then made an effort to meet them.
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Harvey said about Tucker Gardner
Services : Letting( As a Tenant )Date: 25th Feb 2020
I just wanted to say Thank You to Tucker Gardner (Deborah) . Recently we were searching for a rental property. At the time we were using at least 10 local companies - however only one other company beside TG mailed us with potential properties. It felt as if Deborah had really read our requirements then made an effort to meet them.
Some others did reply a couple of times but with properties that did not fit our needs in any way.. so thank you.
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I would give Tucker Gardner ...
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1 Star Review
Lukasz
By : 'I'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB4
Nov 14, 2019
People found this helpful7
I would give Tucker Gardner less than a star if that were possible. First off, it took forever to get anyone to respond to any problem with the property, no matter how often the problem was reported whether online or through calls. In my second year of living in the property, the company refused to ... Read Full Review
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I Awah said about Tucker Gardner
Services : Letting( As a Tenant )Date: 14th Nov 2019
I would give Tucker Gardner less than a star if that were possible. First off, it took forever to get anyone to respond to any problem with the property, no matter how often the problem was reported whether online or through calls. In my second year of living in the property, the company refused to give me the agreement and overcharged me for the rent (i.e. I was given an amount to pay that was more than what the landlady wanted). As a result, I overpaid the company each month for a whole year. When the agreement was shown to me in my third year at the property, I realised that I had been overcharged for the previous year and drew this to their attention. Part of the money was refunded, and to date, the remaining part has not been refunded (I am handing this over to my lawyers as I can't deal anymore!). I could write so much more about Tucker Gardner Cambridge. I do not know if the staff in other branches are any different, but I would advise anyone to stay away from Tucker Gardner Cambridge. In the 3 years I lived at the property, I had about 5 or 6 property managers; I think the rate of staff turn over speaks a lot about the management of the company.
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Completely failed to fulfill ...
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1 Star Review
By : 'Paul'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : CB24
Jun 4, 2019
People found this helpful5
Completely failed to fulfill their property management contractual obligations by carrying out any property inspections on our house whilst we were overseas. Absolutely useless. Avoid at all costs if you want to protect your property... Read Full Review
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Paul said about Tucker Gardner
Services : Letting( Property Management )Date: 4th Jun 2019
Completely failed to fulfill their property management contractual obligations by carrying out any property inspections on our house whilst we were overseas. Absolutely useless. Avoid at all costs if you want to protect your property investment.
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Criminally ...
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1 Star Review
By : 'Edward'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB21
Apr 24, 2019
People found this helpful4
Deeply dishonest and irresponsible company - as you can see in others reviews. On top of their lies, harassment and general disorganisation they also breached GDPR regulators whilst letting to us by sending someone else's contract. Avoid... Read Full Review
Comments (0)Deeply dishonest and irresponsible company - as you can see in others reviews.
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Edward Bass said about Tucker Gardner
Services : Letting( As a Tenant )Date: 24th Apr 2019
Deeply dishonest and irresponsible company - as you can see in others reviews.
On top of their lies, harassment and general disorganisation they also breached GDPR regulators whilst letting to us by sending someone else's contract.
Avoid them!
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Just ...
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1 Star Review
By : 'ZedZed'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : CB21
Apr 19, 2018
People found this helpful8
What did they do for their money? End of tenancy and they missed loads of things then tell us how well they've looked after us. Watch tem like hawks, though that'll make you wonder why you're paying for fully... Read Full Review
Comments on Agent Fees
Too high
Comments (0)What did they do for their money? End of tenancy and they missed loads of things then tell us how well they've looked after us.
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ZedZed said about Tucker Gardner
Services : Letting( As a Owner )Date: 19th Apr 2018
What did they do for their money? End of tenancy and they missed loads of things then tell us how well they've looked after us.
Watch tem like hawks, though that'll make you wonder why you're paying for fully managed!
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This is by far the worst ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB1
Mar 15, 2018
People found this helpful5
This is by far the worst letting company I have ever encountered. They are rude and dismissive. Tucker Gardner is utterly incompetent and genuinely does not care about their tenants. They are only out for money and nothing more. I have been trying to have a working dish washer installed for over... Read Full Review
Comments on Agent Fees
They are paid for absolutely nothing!!! In three years they have never done anything for me. Never!!! When I need a new key to the gate I was told to just go down the the agency that manages the building myself.
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Unhappy tenant said about Tucker Gardner
Services : Letting( As a Tenant )Date: 15th Mar 2018
This is by far the worst letting company I have ever encountered. They are rude and dismissive. Tucker Gardner is utterly incompetent and genuinely does not care about their tenants. They are only out for money and nothing more. I have been trying to have a working dish washer installed for over two years!!! Literally two years and they can not have this fixed or bother to work a resolution. To add insult to injury they have also raised my rent in clear violation of the letting agreement. Fixing issues for the tenants is a low priority. Illegally soliciting money is!!! Do not let anything that Tucker Gardner has control over. If you do, you will regret it.
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Tucker Gardner used to be an ...
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1 Star Review
By : 'Sam'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CB
Sep 4, 2017
People found this helpful4
Tucker Gardner used to be an excellent agency but sadly it is now appalling. We are landlords and had terrible experiences with them. Experiences with our last tenant could easily be made into a horror story....jail bird, men demanding * and fraudulent attempts to let!! We now let our flat through ... Read Full Review
Comments on Agent Fees
Probably the same as other agents but by comparison extremely poor service.
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Sam said about Tucker Gardner
Services : Letting( As a Owner )Date: 4th Sep 2017
Tucker Gardner used to be an excellent agency but sadly it is now appalling. We are landlords and had terrible experiences with them. Experiences with our last tenant could easily be made into a horror story....jail bird, men demanding * and fraudulent attempts to let!! We now let our flat through an excellent city based agency who are meticulous in all aspects of management and are a pleasure to deal with.
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Hannah Kahn at the Gt ...
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5 Star Review
Hannah
By : 'JPT'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CB21
Jun 29, 2015
People found this helpful0
Hannah Kahn at the Gt Shelfdord office was extremly helpful in providing crucial admin data which was needed for a dispute with a tenant. Hannah is extremly prompt and efficient in her communications and no doubt an asset to the wider... Read Full Review
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JPT said about Tucker Gardner
Services : Letting( As a Owner )Date: 29th Jun 2015
Hannah Kahn at the Gt Shelfdord office was extremly helpful in providing crucial admin data which was needed for a dispute with a tenant. Hannah is extremly prompt and efficient in her communications and no doubt an asset to the wider team.
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Several major problems with ...
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1 Star Review
By : 'Jules'
Services : Letting( As a Tenant )
Rent PCM : £1260
Would you recommend ? : No
Postcode : CB1
Mar 18, 2015
People found this helpful0
Several major problems with the property I rent with 2 others have taken months to resolve. My impression is that it's either an unwillingness to want to assist us, or incompetence; either way their inaction warrants compensation and is causing damage to the property. One instance involved losing... Read Full Review
Comments (1)Several major problems with the property I rent with 2 others have taken months to resolve. My impression is that it's either an unwillingness to want to assist us, or incompetence; either way their inaction warrants compensation and is causing damage to the property.
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Jules said about Tucker Gardner
Services : Letting( As a Tenant )Date: 18th Mar 2015
Several major problems with the property I rent with 2 others have taken months to resolve. My impression is that it's either an unwillingness to want to assist us, or incompetence; either way their inaction warrants compensation and is causing damage to the property.
One instance involved losing the use of an en suite shower in the master bedroom for 3 months (one contractor performing a quote rendered it unusable removing several large tiles checking for water damage) while the agency ostensibly worked with the landlord to get the work fixed (who they claimed was hard to get hold of, although managed to do it every time I called them and asked them about progress). The entire works in that case took over 6 months from the first action by the tenants to being complete. Works caused by years of them ignoring our pointing out signs of severe water damage, yet it wasn't until a plumber came to stop running taps that they finally said something to the right person to spur on an actual inspection (a warning to landlords here, too).
The people at Tucker Gardner I've dealt with regarding our property appear to only do things when continually prompted, and in one case required me to call every second day for 2 weeks before something was fixed. We now, however, are in the situation where we have lost the privacy of our back yard due to a storm 3 months ago, and despite almost weekly calls about it - apparently that's not frequent enough to rate more attention from them. Will it be another 6 months before these people manage to arrange a contractor to come and fix it, in the meanwhile the half-detached fence may cause even more damage flapping about in the storms?
Other serious and recurring problems we are informing them about at every opportunity (such as inspections, I finally _lead_ the person from the agency to the site of a continually overflowing drain causing water damage in the cupboards in the kitchen and yet nothing has been done) are routinely ignored.
After being nice for too long I feel only a formal complaint to the ombudsman about their service in our particular case is the only way to either make them change their game.
I can't recommend Tucker Gardner to anyone; tenant or landlord.
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By : TuckerGardner
Mar 23, 2015TuckerGardner have spoken with this tenant and explained our position. Unfortunately, we act as custodians of the landlords money and are unable to make any decisions regarding expenditure without...
I've heard some horror ...
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4 Star Review
By : 'Dan'
Services : Letting( As a Tenant )
Rent PCM : £890
Would you recommend ? : Yes
Postcode : CB1
Dec 17, 2014
People found this helpful0
I've heard some horror stories over the years from friends about various letting agents but my experience with Tucker Gardner this winter has been fantastic. We had an issue with the boiler and the same day we raised the issue they got the engineers out who identified the problem straight... Read Full Review
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Dan C said about Tucker Gardner
Services : Letting( As a Tenant )Date: 17th Dec 2014
I've heard some horror stories over the years from friends about various letting agents but my experience with Tucker Gardner this winter has been fantastic. We had an issue with the boiler and the same day we raised the issue they got the engineers out who identified the problem straight away. Knowing what needed to be done we were worried we'd be left in the lurch but they kept us in the loop the whole time, answered any questions and queries quickly, they got fan heaters out to us for the time we'd be without a boiler and got everything fixed up within the week. Very happy.
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Tucker Gardner provided a ...
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4 Star Review
Sally
By : 'Salway'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Oct 28, 2014
People found this helpful3
Tucker Gardner provided a professional and prompt service in both letting and managing the let. Sally Munday provided sound advice and managed the... Read Full Review
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Salway said about Tucker Gardner
Services : Letting( As a Owner )Date: 28th Oct 2014
Tucker Gardner provided a professional and prompt service in both letting and managing the let. Sally Munday provided sound advice and managed the team.
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I never felt that this agency ...
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1 Star Review
Sally
By : 'Mungo'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : No
Postcode : CB1
Sep 18, 2014
People found this helpful4
I never felt that this agency was putting my interests first and it always seemed onerous for them to help me as a landlord. They even got a simple Tenancy Agreement Contract wrong - they cannot event get the basics right and this is coupled with a curt and unprofessional sevice. They lost me one... Read Full Review
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Mungo said about Tucker Gardner
Services : Letting( As a Owner )Date: 18th Sep 2014
I never felt that this agency was putting my interests first and it always seemed onerous for them to help me as a landlord. They even got a simple Tenancy Agreement Contract wrong - they cannot event get the basics right and this is coupled with a curt and unprofessional sevice. They lost me one month's rent due to their incompetence and then demanded upfront payment for a check out charge- deeply insulting which added insult to injury! STAY AWAY!
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By : al
Sep 26, 2014Tucker Gardner have tried to contact the owner of this property to address her complaints but have received no response from her. We have received no complaint of any kind from her. In this...
Tucker Gardner in shelford is ...
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1 Star Review
Hannah
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB22
Jul 4, 2013
People found this helpful6
Tucker Gardner in shelford is the worst agent we have ever used. Totally conned. Signed a two year lease and then was told landlord wanted too sell. So our response was ok but we will find something else. We did then we were unable to end the tenancy as they said we were not allowed just to end... Read Full Review
What agent could do to change your mind?
Not made the call in the first place, if we were all bound by a legal contract why bother phoning us to say landlord wants too sell???
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Unhappy tenants said about Tucker Gardner
Services : Letting( As a Tenant )Date: 4th Jul 2013
Tucker Gardner in shelford is the worst agent we have ever used. Totally conned. Signed a two year lease and then was told landlord wanted too sell. So our response was ok but we will find something else. We did then we were unable to end the tenancy as they said we were not allowed just to end it!!! Eventually we were told we could give a months notice which we did then it was retracted. We moved out and was held reliable for the rent until new tenant was found. Obviously agent sided with landlord and we lost almost £1000 due to their incompetence. Why phone and say the landlord wants to sell if you don't want us to move out???? They caused us to lose all that money, and advice is fon't touch them with a barge pole- Hannah has no clue what she is talking about.
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By : TuckerGardner
Nov 29, 2013How terribly unfair to pick out a staff member by name, given that this was a situation entirely of the tenant's own making. Tenancy agreements contain break clauses, which in our case is two months...
Excellent, friendly service ...
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5 Star Review
Jo
By : 'AndyA'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CB22
Jun 25, 2013
People found this helpful1
Excellent, friendly service throughout. From first contact to arrange viewings right through to completion the staff at Tucker Gardner, and Jo in particular were first class. There were a number of complications elsewhere in the chain, and I'm certain that it was only Jo's willingness and... Read Full Review
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AndyA said about Tucker Gardner
Services : Sales( As a Buyer )Date: 25th Jun 2013
Excellent, friendly service throughout. From first contact to arrange viewings right through to completion the staff at Tucker Gardner, and Jo in particular were first class. There were a number of complications elsewhere in the chain, and I'm certain that it was only Jo's willingness and determination to resolve these that saw the sale through in the end.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Last updated at 11/30/2, 12:00:00 AM by allAgents
