83% sales valuation accuracy
88% sales fee satisfaction
Jun 30,2013
Jun 30,2013
4
people found
this helpful
this helpful
Charged admin fees and credit fees to the tune of£420
Reported damage to back doors which was never resolved
A leaky toilet was half repaired 6 months after reporting it and was only fixed 2 months before we were forced out due to the landlord selling the property
Having found another property they wouldn't negotiate an early release
Before we moved we were told we had to buy their insurance which was according to trading standards was misselling. when i confronted them the response was 'well you can pull out' on the day we were moving in.
constantly got reminders that we were due them rent because of their clerical error. we were told to fix the error it would cost us £620
Cleanliness of the house was below standard which was reported but still got charged £100 for cleaning the house on departure despite it being in better condition. I was told by the inspecting agent he had found a hair in the shower??? I suggest it was from his head.
Complaints procedure is non existent and no resolution process for the toilet which stank the house out for over a year and a half. They only react when you threaten court action.
Inspections are ridiculous and dates change regularly until your unsure when they are coming. They even inspected the house when my wife was on night shift and burst into our bedroom frightening the living daylights out of her
Inventory was 'lost' and they claimed we hadn't returned it to them.
They are an absolute joke. AVOID!!!!
Reported damage to back doors which was never resolved
A leaky toilet was half repaired 6 months after reporting it and was only fixed 2 months before we were forced out due to the landlord selling the property
Having found another property they wouldn't negotiate an early release
Before we moved we were told we had to buy their insurance which was according to trading standards was misselling. when i confronted them the response was 'well you can pull out' on the day we were moving in.
constantly got reminders that we were due them rent because of their clerical error. we were told to fix the error it would cost us £620
Cleanliness of the house was below standard which was reported but still got charged £100 for cleaning the house on departure despite it being in better condition. I was told by the inspecting agent he had found a hair in the shower??? I suggest it was from his head.
Complaints procedure is non existent and no resolution process for the toilet which stank the house out for over a year and a half. They only react when you threaten court action.
Inspections are ridiculous and dates change regularly until your unsure when they are coming. They even inspected the house when my wife was on night shift and burst into our bedroom frightening the living daylights out of her
Inventory was 'lost' and they claimed we hadn't returned it to them.
They are an absolute joke. AVOID!!!!
What agent could do to change your mind?
Nothing. Terrible service before we had even moved in.Attached Filesnbsp;
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Latest Reviews
7th Oct 2020
reviewed by 'Victoria'
28th Feb 2020
reviewed by 'Karin'
13th Jun 2019
reviewed by 'Marjory'
24th Jan 2019
reviewed by 'Bill'
Opening Hours
Address
Clyde Property
39 Allan Park
Stirling
Stirlingshire
FK8 2LT
01786 471 777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 88% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 3 | 4 | 2 | 2 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 07,2020
Oct 07,2020
3
people found
this helpful
this helpful
We went with Clyde to rent our house out while we lived elsewhere. Things are fine as long as they're not required to do anything. Every time things go wrong, instead of taking care of it, they contact you.... So there really is zero point ...
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Apr 08,2020
Apr 08,2020
0
people found
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Very professional, Friendly, Personable and Pleasant to deal with, culminating in them successfully securing our house sale. With thanks to Julie and her team and a credit to themselves and Clyde Property....
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Feb 28,2020
Feb 28,2020
0
people found
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Julie and her team were so professional in helping us secure a sale for our property, their help and guidance was very much appreciated and nothing was a bother to them, we definitely felt we were in safe hands and that they were working hard ...
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Aug 22,2019
Aug 22,2019
0
people found
this helpful
this helpful
Excellent Shauneen was really helpful and was very supportive through our purchasing process she was able to complete the matter quickly and give us a great service...
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Jun 13,2019
Jun 13,2019
1
people found
this helpful
this helpful
Julie was wonderful from day one. She was knowledgeable, friendly, caring and efficient - a true professional. She really cared about achieving the successful sale of our house....
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Comment on agent fees
Fair
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Jan 24,2019
Jan 24,2019
0
people found
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overall support from all staff members that I dealt with was helpful and professional led by Julie Martin would use again...
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Comment on agent fees
Fees were good
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Dec 17,2018
Dec 17,2018
1
people found
this helpful
this helpful
Throughout the entire process of moving there was poor communication, to the point where there were moments we weren't sure we'd still have a place to live. Even when asking for updates we were shrugged off with no explanation why it was taking so long, ...
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Comment on agent fees
NA
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Nov 14,2018
Nov 14,2018
1
people found
this helpful
this helpful
Clyde have been awful from the start. Unfortunately for us all the properties that we wanted to view were with Clyde. Their communication is terrible. They have told us that works would be done before we moved in and they haven't. We have had contractors ...
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Nov 30, 2018
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(1)
Been paying rent since July and still do not have a draining shower. They'll ignore all your requests for maintenance. Do not rent from these lot ...
Oct 30,2018
Oct 30,2018
1
people found
this helpful
this helpful
We've tried to let some properties in Stirling through this agency. They hardly ever reply to emails, and at one of the viewings they had no idea what was included in the rental or not....
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Nov 06,2017
Nov 06,2017
3
people found
this helpful
this helpful
Julie and her colleagues handled the sale professionally. Communication was good, very important to me because Clyde were conducting the viewings as I don't live locally. The selling price was in line with expectations. I was happy with the process, especially as it took less ...
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Mar 20,2017
Mar 20,2017
4
people found
this helpful
this helpful
Staff were professional and friendly. Beneath it all though very disappointing didn't know local market, didn't sell at anticipated price and marketing strategy was to drop the price....
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Nov 11,2015
Nov 11,2015
1
people found
this helpful
this helpful
I have just bought a house through Clyde in Stirling and I was so impressed. They're a great team who really know their stuff, and crucially, they listen. Many estate agents bombard buyers with every house on the market but Clyde really paid attention to ...
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Jun 30,2013
Jun 30,2013
4
people found
this helpful
this helpful
Charged admin fees and credit fees to the tune of£420
Reported damage to back doors which was never resolved
A leaky toilet was half repaired 6 months after reporting it and was only fixed 2 months before we were forced out due to the landlord selling the ...
read full review
read full review
What agent could do to change your mind?
Nothing. Terrible service before we had even moved in.Attached Filesnbsp;
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May 10,2013
May 10,2013
3
people found
this helpful
this helpful
Viewed one property and they charged £260 admin fee and holding fee.Lease this little flat for 6 months to 1 year. at £450 per month.
Then some real posh sounding idiot called and said he was from MARAS in London,, I mean I'm in Scotland dealing with a ...
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What agent could do to change your mind?
Very poor quality of service. and Why use a bools in the mouth London Agency to treat people that way I am not renting something I cant afford. 4 years accounts the man is DREAMING.Attached Filesnbsp;
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Jul 25,2011
Jul 25,2011
12
people found
this helpful
this helpful
Worst company ever. The staff are rude, the tenants we had caused lots of damage. We didn't receive any compensation. The branch staff are unhelpful, defensive and incompetent. Overall it was heartbreaking to get our property back in such a state and then find out ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
