100% sales valuation accuracy
67% sales fee satisfaction
Jun 07,2013
Jun 07,2013
0
people found
this helpful
this helpful
Great positive experience from this branch of Cluttons. Friendly, polite and efficient. The tenancy fee for the contract was very reasonable (unlike Ludlow Thompson who once tried to charge me £700!!).
With this agent a 'holding deposit' was exactly that, the property was off the market until the reference and deposit etc. was paid unlike some agents who will accept higher offers from other prospective tenants and then tell you your let fell through just before you sign the contract due to one made up circumstance or another!
My property wasn't managed by the agency so i'm unable to comment on their property management services (if they provide them) but the landlord was excellent and would always promptly respond and fix any issue we had.
Beware the referencing company that they use though, 'Vericheck' are probably one of the most incompetent companies I have ever dealt with. I had to constantly phone them for an update and then they said that they were waiting for my employers reference. i had provided a mobile number for my manager but apparently they can't call mobiles although it does not specify this on the documentation that you fill out. I then provided a landline number which they did not call and instead decided to pull a phone number out of thin air that when called was obviously not answered by my employer.
With this agent a 'holding deposit' was exactly that, the property was off the market until the reference and deposit etc. was paid unlike some agents who will accept higher offers from other prospective tenants and then tell you your let fell through just before you sign the contract due to one made up circumstance or another!
My property wasn't managed by the agency so i'm unable to comment on their property management services (if they provide them) but the landlord was excellent and would always promptly respond and fix any issue we had.
Beware the referencing company that they use though, 'Vericheck' are probably one of the most incompetent companies I have ever dealt with. I had to constantly phone them for an update and then they said that they were waiting for my employers reference. i had provided a mobile number for my manager but apparently they can't call mobiles although it does not specify this on the documentation that you fill out. I then provided a landline number which they did not call and instead decided to pull a phone number out of thin air that when called was obviously not answered by my employer.
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Latest Reviews
29th Jan 2016
reviewed by 'London'
19th Jun 2014
reviewed by 'CrazyMarty'
11th Dec 2012
reviewed by 'Anonymous'
Opening Hours
Address
Cluttons
3 Wapping High Street
London
Greater London
E1W 1LS
020 7488 4858
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Oct 19,2017
Oct 19,2017
5
people found
this helpful
this helpful
The worst service ever!!!! Non-responsive at the end of the contract, only if they need something! Huge problems with returning our deposit wanted to charge us £700 for no reason! We were waiting over one month just to find out the amount they want to charge ...
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Jan 29,2016
Jan 29,2016
12
people found
this helpful
this helpful
I am a landlord who have used cluttons to find a tenant for the property and collect rent. Over this 1.5 year period I have experienced the following:
1. Regular late payment of rental income - no responses to calls and emails having to escalate numerous times ...
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Jun 19,2014
Jun 19,2014
24
people found
this helpful
this helpful
There are two factors which I think are most important when reviewing an agency from the perspective of a tenant; First is the agency's selection of properties and effort/ability to find a tenant a property to let/buy which meats the tenant's criteria. Second ...
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What agent could do to change your mind?
The agent should be MUCH more up front about their fees. They should stop trying to PUSH up prices of properties and they should try providing a service that is not based around lining their own pockets.Attached Filesnbsp;
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Jun 07,2013
Jun 07,2013
0
people found
this helpful
this helpful
Great positive experience from this branch of Cluttons. Friendly, polite and efficient. The tenancy fee for the contract was very reasonable (unlike Ludlow Thompson who once tried to charge me £700!!).
With this agent a 'holding deposit' was exactly that, the property was off the market ...
read full review
read full review
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Dec 11,2012
Dec 11,2012
24
people found
this helpful
this helpful
DO NOT RENT FROM CLUTTONS! They will not help you with anything that goes wrong and they will charge you at every opportunity. They are 100% focused on getting as much money off the tenant as possible. Any issue with your flat is an opportunity for ...
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What agent could do to change your mind?
I would freeze to death in the artic ocean than use Cluttons for anything.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
