London, SW4
3.1/5, 23 reviews
48% recommended
40% sales valuation accuracy
50% sales fee satisfaction
80% lettings valuation accuracy
50% lettings fee satisfaction

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“Both Tom Crabtree and Tom Barry excellently executed the exchange ......”

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May 23,2013
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Thomas
By: 'NIGEL'
May 23,2013
2 people found
this helpful
Both Tom Crabtree and Tom Barry excellently executed the exchange of contracts on the property we were selling. Marsh and Parsons have often sold property for us and they are in the process of selling a further property for us now too. Marsh and Parsons are polite, calm and motivated and spot on with their valuations.
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By: Peter Rollings
Jun 06, 2013
Wow! What lovely feedback. Thank you so much for taking the time to provide your comments, we really appreciate it.

Peter Rollings, CEO

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Latest Reviews

View all Reviews 23
24th May 2024
reviewed by 'Alma'
“M&P Clapham letting is just terrible. I was renting out the property. On most of the occasions I was ......”
9th May 2022
reviewed by 'Alex'
“Extremely awful. Their managed property service is terrible. No response when I raised an issue and there is damage being ......”
14th May 2020
reviewed by 'Andrew'
“Absolutely shocking. I never write reviews but you need to be warned and not repeat our mistake of taking this ......”
21st Mar 2020
reviewed by 'mr'
“I found Georgie Woodhouse a highly effective agent, polite and v efficient. If you want a job done properly go ......”
6th Aug 2018
reviewed by 'Shocked'
“This company is full of incompetent individuals that have no empathy and lack common sense. They have made moving house ......”
10th Apr 2018
reviewed by 'LlSmith'
“In the past, staff at this branch of M&Ps have been fine/excellent, but I found Georgie rude, unprofessional ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Marsh & Parsons
28 Old Town
Clapham,London
Greater London
SW4 0LB
020 7501 3666

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 40% 50% £0 £0
Lettings 80% 50% £1,000 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 4 0 5 5 0 4 1 0 2
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“M&P Clapham letting is terrible...”

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May 24,2024
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By: 'Alma'
May 24,2024
3 people found
this helpful
M&P Clapham letting is just terrible. I was renting out the property. On most of the occasions I was fixing issues with tenants myself to avoid extra costs which they charge. Checkout process with tenants and deposit deduction was even worse. The agent lied ...
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By: Lucy
Jul 12, 2024
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Dear Alma, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Lesley, Customer Relations Team ...

“Extremely awful. Their managed property servi......”

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May 09,2022
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By: 'Alex'
May 09,2022
2 people found
this helpful
Extremely awful. Their managed property service is terrible. No response when I raised an issue and there is damage being caused to the property which if the owner knew about they’d be furious. Their poor service has happened frequently over the short stay I’...
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“Absolutely shocking. I never write reviews bu......”

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May 14,2020
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By: 'Andrew'
May 14,2020
5 people found
this helpful
Absolutely shocking. I never write reviews but you need to be warned and not repeat our mistake of taking this company on to let our house in Clapham. Completely disingenuous from start to finish both with us and the tenants. We have ended up with ...
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“I found Georgie Woodhouse a highly effective ......”

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Mar 21,2020
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Georgie
By: 'mr'
Mar 21,2020
0 people found
this helpful
I found Georgie Woodhouse a highly effective agent, polite and v efficient. If you want a job done properly go to her....
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“Vile - without a doubt the worst company I've ever used!!!!...”

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Aug 06,2018
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Zak
By: 'Shocked'
Aug 06,2018
2 people found
this helpful
This company is full of incompetent individuals that have no empathy and lack common sense. They have made moving house incredibly difficult and I would advise you NOT TO USE THIS COMPANY!...
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Comment on agent fees
So many hidden fees not communicated at outset - such a con and daylight robbery
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“Staff fine, but avoid Miss Woodhouse...”

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Apr 10,2018
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Georgie
By: 'LlSmith'
Apr 10,2018
3 people found
this helpful
In the past, staff at this branch of M&Ps have been fine/excellent, but I found Georgie rude, unprofessional and condescending. If you're letting your property through this branch, I'd recommend you ask to deal with someone else....
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“AVOID A TENANCY AT ALL COSTS....”

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Mar 19,2018
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tom
By: 'Tenant101'
Mar 19,2018
3 people found
this helpful
Despite endless M&P errors throughout the tenancy we managed to agree early termination. Moving out: M&P assured us it was in our interest to allow viewings wherever possible to find new tenants and reduce disruption. We gave access wherever possible including providing their ...
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Comment on agent fees
Not even worth the low fees
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“CONSIDER ANOTHER AGENT. Terrible experience with M&P from start ......”

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Jan 19,2018
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By: 'Steve'
Jan 19,2018
5 people found
this helpful
CONSIDER ANOTHER AGENT. Terrible experience with M&P from start to finish. When we originally put our flat up for rent, M&P proposed a tenant offering a rent far lower than their original valuation. When I later thanked them for their work-to-date but advised ...
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“I found Georgie very rude and abrupt and extremely unprofessional. ......”

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Aug 15,2014
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Georgie
By: 'Tenant'
Aug 15,2014
7 people found
this helpful
I found Georgie very rude and abrupt and extremely unprofessional. I was going to use Marsh and Parsons to find a new property to rent but my experience with Georgie has discouraged me in doing so....
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“Aileen was excellent. She was happy to spend as much ......”

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Jan 15,2014
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Aileen
By: 'Caroline'
Jan 15,2014
0 people found
this helpful
Aileen was excellent. She was happy to spend as much time with me as I wanted when I first viewed the property. She was happy to walk with me around all the surrounding streets, she was sensitive and caring of the elderly vendor and she ...
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“Having struggled to find a property within budget that also ......”

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Nov 19,2013
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By: 'Louise'
Nov 19,2013
1 people found
this helpful
Having struggled to find a property within budget that also met our requirements, Tom went out of his way to keep us fully informed of what was coming onto the market even before it hit the internet. After our offer was accepted, he ensured we ...
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“The service provided by Tom Barry and Marsh and Parsons ......”

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Oct 09,2013
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Thomas
By: 'Eloise'
Oct 09,2013
1 people found
this helpful
The service provided by Tom Barry and Marsh and Parsons in Clapham Old Town was excellent. They quickly understood what we wanted and what we were looking for making the whole search a lot more pleasant and easier. Having nearly lost out on the property ...
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“I have had a good experience in renting my property ......”

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Aug 16,2013
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By: 'Pragnesh'
Aug 16,2013
1 people found
this helpful
I have had a good experience in renting my property with Robbie and Olivia. I have now let the property on with them second time running and it has been smooth sailing. Thank you. Well Done....
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By: Patrick Littlemore
Aug 23, 2013
View all comments (1)
Thank you so much for taking the time to review our lettings service. I have every confidence you'll receive the same excellent service when you come to let your property a third time! Thanks again, your comments are very much appreciated, Patrick Littlemore, Director of Lettings, Marsh & Parsons ...

“From the moment that my flat was initially valued by ......”

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Aug 13,2013
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By: 'Gerard'
Aug 13,2013
1 people found
this helpful
From the moment that my flat was initially valued by Marsh and Parsons, Clapham to the day we sold, it was an absolute pleasure dealing with them.We had several valuations on our flat, with various local agents. Marsh and Parsons are a class apart ...
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By: Peter Rollings
Aug 23, 2013
View all comments (1)
I'm absolutely thrilled to read your review. Thank you so much for taking the time to do it. I'll make sure your comments reach the Clapham team (who I agree, are brilliant!). Thanks again, Peter Rollings CEO ...

“Marsh & Parson's at Clapham Old Town made the whole process ......”

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Aug 08,2013
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By: 'Julia'
Aug 08,2013
1 people found
this helpful
Marsh & Parson's at Clapham Old Town made the whole process of selling relatively stress free due to the company's considerate and positive approach. The marketing of our property was highly professional leading to many viewing's and several offers not long after our property was marketed. ...
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By: Peter Rollings
Aug 23, 2013
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Dear Julia, many many thanks for your kind words. I'm so pleased to hear you were well looked after by the Clapham team. Kind regards, Peter Rollings, CEO Marsh & Parsons ...

“If your looking for a estate agent that is not ......”

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Jun 05,2013
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By: 'SteveHarry'
Jun 05,2013
3 people found
this helpful
If your looking for a estate agent that is not pushy, yet extremely knowledgeable about the ins and outs of estate agents then Tom Barry at marsh and parsons is the one to contact. Our sale took 9months from offer to completion no fault of ...
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By: Peter Rollings
Jun 06, 2013
View all comments (1)
Hi there, thank you so much for your feedback. I'm delighted we were able to offer you such great support throughout your property purchase. All the best, Peter Rollings, CEO ...

“Both Tom Crabtree and Tom Barry excellently executed the exchange ......”

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May 23,2013
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Thomas
By: 'NIGEL'
May 23,2013
2 people found
this helpful
Both Tom Crabtree and Tom Barry excellently executed the exchange of contracts on the property we were selling. Marsh and Parsons have often sold property for us and they are in the process of selling a further property for us now too. Marsh and Parsons ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Peter Rollings
Jun 06, 2013
View all comments (1)
Wow! What lovely feedback. Thank you so much for taking the time to provide your comments, we really appreciate it. Peter Rollings, CEO ...

“I was happy with the service of Marsh & Parsons. I ......”

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May 17,2013
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Aileen
By: 'Senan'
May 17,2013
3 people found
this helpful
I was happy with the service of Marsh & Parsons. I had a number of offers which i thought were under market but Marsh & parsons were happy to continue viewing and I received what I believe to be market value and am happy overall. Marsh & Pasrons ...
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By: Peter Rollings
May 20, 2013
View all comments (1)
Thank you so much for taking the time to provide your feedback. I'm delighted we got you the best price for your property. Kind regards, Peter Rollings CEO ...

“Very professional, helpful and friendly. Everything was dealt with smoothly, ......”

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May 13,2013
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By: 'Douglas'
May 13,2013
3 people found
this helpful
Very professional, helpful and friendly. Everything was dealt with smoothly, from the first moment they came round to the day of completion....
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By: Peter Rollings
May 20, 2013
View all comments (1)
Many thanks for your comments - we really appreciate you taking the time to provide your feedback. Kind regards, Peter Rollings CEO ...

“This is the second property I have bought through Marsh ......”

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May 10,2013
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By: 'Scott'
May 10,2013
3 people found
this helpful
This is the second property I have bought through Marsh and Parsons and Tom Barry. Each time he has been extremely professional throughout the whole process and has kept me informed of progress at all times throughout the sale. Marsh and Parsons haven't bombarded me ...
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By: Peter Rollings
May 20, 2013
View all comments (1)
I'm really pleased to read you've had a great experience with both our sales and lettings teams. Thank you so much for taking the time to share your feedback - we really appreciate it. Kind regards, Peter Rollings CEO ...

“Please do not make the same mistake we did and ......”

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Oct 30,2012
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Georgie
By: 'jjb2'
Oct 30,2012
11 people found
this helpful
Please do not make the same mistake we did and deal with this agent! We were let a furnished property only to find out on the move-in date that it was only barely furnished including a lack of beds! They are also withholding money for ...
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“I called to inquire after the above property that was ......”

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Jul 06,2012
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By: 'Margreta'
Jul 06,2012
4 people found
this helpful
I called to inquire after the above property that was already under offer so there was no possibility of a viewing. Fair enough. But the agent (male, did not give me his name) was impatient and downright rude. He asked a number of questions very ...
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What agent could do to change your mind?
Patience and minimal courtesy.
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“Terrible. A bunch of public schoolboys with no common sense. ......”

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Mar 16,2011
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By: 'Charlotte'
Mar 16,2011
2 people found
this helpful
Terrible. A bunch of public schoolboys with no common sense. Very good at getting foot-fall but just not the correct type of clientele. Shocking service....
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By: Londonagent
Mar 31, 2011
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Charlotte, in this instance I can understand your feedback. We employed a very young man as a trainee on work experience which sadly didn't work out. I can assure you that in general in this and indeed all of our offices, your experience is rare. Thanks anyway. Peter ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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