Camden West Central Office, London, NW1
5/5, 1 reviews
71% recommended
92% lettings valuation accuracy
82% lettings fee satisfaction
Black Katz | Properties to rent in London | Flats to Rent in London

“Although Black Katz were great for finding us flats to ......”

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May 16,2013
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By: 'Tidy'
May 16,2013
8 people found
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Although Black Katz were great for finding us flats to view, it was when a flat had been chosen that problems started to arrise. When we first started searching with them, we gave them the date range that we were able to move within. Each property that we were shown was within this range and as were shown round each one, I noted down the details, price, availability, etc. We decided on a property that we really liked, and put down the money when requested. It was after Black Katz had our money that suddenly details changed. Only when we came to sign the agreement was it that we discovered that the property wasn't available for nearly two weeks after the latest day we had given for our moving range. Of course, we confronted them about this, upon which they claimed this was the date they had given. I protested that I had noted down the date the agent had said (multiple times) and it was when they said I might have made the mistake that I knew I had been lied to. I could see the property on the board in their offices with the later date written on, which the agent would have seen, everyday he was in the office. The difference in date was going to cost us a lot more in storage costs and extra rent, but Black Katz made no offer to reduce fees or compensate for THEIR mistake. I was given the impression we had only been told that date we wanted to hear so that they could let the flat quickly.
We really liked the flat and had to decide wether a lying letting agency was going to let us stop us living in a place we wanted so much. We made the extra arrangements, went through the extra hassle and it was worth it, we really like living in the flat.
Black Katz made me feel like I was dispensable, that we would just have to deal with their error if wanted the place, because there would be someone else who would take our place if we didn't. They offered to refund us the money we had already paid if we wanted to leave, but did not seem to care that we had been given incorrect information and even had the cheek to claim that the error was ours. Bad show.
What agent could do to change your mind?
Don't lie to your clients and if it was truly a mistake that causes them extra hassle, make an effort to show you're sorry.
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By: Nick
May 07, 2014
We got a very good first impression of Blackkatz and without a doubt we did pay the first deposit, After that the hell on earth started, the price went up, we where given a contract that did included fees we never been told, The administration Lady was the absolutely worst, she did harass us, change the deal, started to push us in a way that mad us feel like there might be something dodgy going on, and yes there was, the flat was still on advert so I would not be surprised if there is a lot of people in the same position as us paying and getting let down, she is also extremely rude and did even call us “people like you” when we no longer felt like dealing with them cause of the bad service, lies, lack of customer service, knowledge of her job. She also had the courage to insult us verbally in a very discriminating way witch is unacceptable by my opinion.
Regarding our deposit, we never saw it again and probably never will.. I do understand that they all get a commission but this is more like a rip of, I would never recommend them, save your self from a lot of problems… Use a reliable letting agent.
They are as simple as it sounds thieves so hold on to you money!
By: andrew
May 20, 2013
I am sorry that you have felt the need to complain, we work very hard at customer service which is why we get so many good reviews. I can assure you that we would never deliberately mislead any person. Please can you provide the address of the property in question and we will look into matters urgently. We look forward to hearing from you and again our apologies. Regards,
ANDREW BLACK

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“Rented my 1 bedroom with BlackKatz and within 24hrs they had a tenant for me. As I first time landlord I ......”
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reviewed by 'Victoria Ferrer'
“Black Katz is a very professional and efficient team, they are worried about every single detail, Lisa and Pippa are ......”
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“I have been dealing with Black Katz as letting agents for 2 years, they have always been accommodating and flexible with ......”
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“So far the Black katz had been helpful. I shall particularly name Morgan who had handled my tenancy issue efficiently ......”
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reviewed by 'Cavin'
“I had been looking for a place to live in London for months and needed to move in extremely quickly. ......”
20th May 2024
reviewed by 'Ruksana Begum'
“Lisa was very helpful (and patient!) when it came to supporting us through the checks process . She was responsive and ......”
Opening Hours
  • Monday: 10:00 - 18:00
  • Tuesday: 10:00 - 18:00
  • Wednesday: 10:00 - 18:00
  • Thursday: 10:00 - 18:00
  • Friday: 10:00 - 18:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Black Katz
69 Parkway
Camden Town,London
Greater London
NW1 7PP
020 7284 3111

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 92% 82% £600 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 1 68 31 0 0 0 0 5 6
Areas covered
  • Maida Vale
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Services offered
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Camden West Central Office, NW1
Islington \/ East \/ Crouch Office, N1
London Bridge \/ Clapham Office, SE1
West Hampstead, NW6
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“Rented my 1 bedroom with BlackKatz and within......”

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Nov 21,2022
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By: 'Omar'
Nov 21,2022
1 people found
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Rented my 1 bedroom with BlackKatz and within 24hrs they had a tenant for me. As I first time landlord I appreciate Dani and Zia keeping me in the loop and helping me understand my obligations....
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By: Delroy
Jan 19, 2024
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Hi everyone I can share my experience with black kattz agency. Once you willing to be honest with them, take will make sure you got that flat or house or apartment. Black kattz will do they part and make sure the landlords keep their agreement with the tenants. I meet Mr Tom and he did let me know, I will get the flat he showed me. That turned out to be pretty truthful. And from there i get in touch with the moving manger Miss Alisha, she is a great person base on what i get from her from the fi ...
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“Black Katz is a very professional and efficie......”

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Apr 22,2022
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By: 'Victoria Ferrer'
Apr 22,2022
0 people found
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Black Katz is a very professional and efficient team, they are worried about every single detail, Lisa and Pippa are very supportive when you require their assistance, You can trust in their service....
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By: Andrew Black
Apr 25, 2022
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Victoria, Many thanks for your review, much appreciated. Lisa and Pip will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...
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“Friendly letting agents...”

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Sep 09,2021
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By: 'Martha'
Sep 09,2021
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I have been dealing with Black Katz as letting agents for 2 years, they have always been accommodating and flexible with requests and the staff are friendly and approachable....
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By: Andrew Black
Sep 13, 2021
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Martha, Many thanks for your review. Really pleased you are happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...
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“Black Katx is hlepful...”

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Jan 08,2021
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By: 'Shakya'
Jan 08,2021
0 people found
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So far the Black katz had been helpful. I shall particularly name Morgan who had handled my tenancy issue efficiently and sympathetically...
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By: Andrew Black
Jan 12, 2021
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Shakya, Many thanks for your review. Morgan is a great member of the team and will really appreciate this positive feedback. Thanks again. Regards, Andrew Black Director ...
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“I had been looking for a place to live in Lon......”

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Sep 25,2020
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By: 'Cavin'
Sep 25,2020
2 people found
this helpful
I had been looking for a place to live in London for months and needed to move in extremely quickly. The staff member Lisa Onion, helped me complete and provide all the paper work with such speed and efficiency as well as made sure I ...
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By: Andrew Black
Sep 28, 2020
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Cavin, Many thanks you your review. Lisa will be really pleased you were happy with the service. Thanks again. Regards, Andrew Black Director ...

“Lisa was very helpful (and patient!) when it ......”

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May 20,2024
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By: 'Ruksana Begum'
May 20,2024
0 people found
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Lisa was very helpful (and patient!) when it came to supporting us through the checks process . She was responsive and answered all questions that we had, and made the process easy to follow and problem free....
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By: Andrew Black
May 27, 2024
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Ruksana, Many thanks for your email, Lisa will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“I loved how Lisa handled all the process and ......”

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Sep 02,2022
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By: 'Alejandra'
Sep 02,2022
0 people found
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I loved how Lisa handled all the process and made it so easy for me. I'm very happy with the provided service....
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By: Andrew Black
Sep 06, 2022
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Alejandra, Lisa will be really pleased you were happy with the service. Thanks. Regards, Andrew Andrew Black Director ...

“Lisa, was great to deal with, quick to respon......”

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Jan 28,2022
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By: 'Karen'
Jan 28,2022
0 people found
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Lisa, was great to deal with, quick to respond and always helpful. She explained the process and guided us through....
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By: Andrew Black
Jan 31, 2022
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Karen, Many thanks for your review. Lisa will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“They don't pay you the deposit in time...”

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Nov 18,2021
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By: 'Isabel'
Nov 18,2021
1 people found
this helpful
From the beginning they did it wrong, they gave us BROKEN furniture and they said we could throw it away, they gave us a house with the kitchen drain clogged and the water in the RED pipes, we sent them a message and they never ...
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By: Andrew Black
Nov 24, 2021
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Isabel, We are sorry that you were not happy with the service you received; we work very hard at providing all our tenants with the best possible service. We have fully looked into matters and really feel your review is very unfair and not a true reflection of what happened. 1. We never said you could throw away existing furniture, the furniture was removed without the landlords consent. You replaced the furniture and no charge to you has been made. 2. Professional Cleaning. Prior to you m ...

“Black Katz have, since the very early 2000s, ......”

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Aug 03,2021
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By: 'Hal'
Aug 03,2021
1 people found
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Black Katz have, since the very early 2000s, consistently come with a personal warning of 'not even with a barge-pole' from a number of friends who have used them (spurious 'hard sell' initial manner, total absence of support beyond tenancies being signed including totally dropped ...
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By: Andrew Black
Aug 06, 2021
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Hal, We are truly sorry that you are not happy with Black Katz. Furthermore we can assure you that we tale all complaints very seriously. We have been going since 1992 and let over 50,000 flats and houses and would love to have 100% customer satisfaction and where we don't we always look at how we can improve. You start off being highly critical of Black Katz but you have never used Black Katz. You have never been a customer of Black Katz. Having looked into the matter in detail: 1. ...

“Lisa at BlackCatz made the process of startin......”

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Jul 27,2021
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By: 'shazia'
Jul 27,2021
0 people found
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Lisa at BlackCatz made the process of starting our tenancy extremely smooth and efficient! She was incredibly patient and easy to work with!...
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By: Andrew Black
Jul 29, 2021
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Shazia, Many thanks for your review. Lisa is a great member of the Team and will really appreciate it. Thanks again. Regards, Andrew Black Director ...

“Lisa was so helpful, friendly and went comple......”

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Mar 29,2021
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By: 'Aimey'
Mar 29,2021
0 people found
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Lisa was so helpful, friendly and went completely above and beyond to ensure everything was done quickly. Such great service and communication. Couldn't recommend Lisa & Black Katz enough!...
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By: Andrew Black
Apr 04, 2021
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Aimey, Many thanks for your review. Lisa is a great member of the team and will really appreciate your comments. Thanks again. Regards, Andrew Andrew Black Director ...

“Lisa was very helpful and always responded qu......”

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Dec 14,2020
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By: 'Naomi'
Dec 14,2020
0 people found
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Lisa was very helpful and always responded quickly. The process was easy and smooth and the application form was simple....
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By: Andrew Black
Dec 19, 2020
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Naomi, Many thanks for your positive review. Lisa is a great member of the team and will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“I walked into Black Katz Camden with zero exp......”

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Nov 19,2020
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By: 'Robert'
Nov 19,2020
0 people found
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I walked into Black Katz Camden with zero expectations except the ones I'd inherited from my previous encounters with estate agencies. The staff at this branch could not have done more to not only completely exceed those expectations, but set an entirely new standard for ...
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By: Andrew Black
Nov 23, 2020
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Robert, Many thanks for the review, much appreciated. Sam and Zia will be really pleased you had a great service. Thanks again. Regards, Andrew Black Director ...

“Really poor as an agent. Lacked all sense of ......”

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Sep 14,2020
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By: 'jshdhgd'
Sep 14,2020
1 people found
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Really poor as an agent. Lacked all sense of organisation or ownership when problems arose. Their one and only goal was to get viewings done and contracts signed before they abandoned any responsibility. They next resurfaced only once notice had been given and at this ...
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By: Andrew Black
Sep 17, 2020
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Jshdhgd, I am very sorry that you feel the need to complain. We work very hard to provide the very best service which is why we get a lot of positive reviews. Please provide the property address and more details and we will look into matters. Apologies again that you feel the need to complain. Look forward to hearing from you. Regards, Andrew Black Director ...

“Has made me and my friend homeless...”

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Mar 04,2020
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By: 'Cello'
Mar 04,2020
0 people found
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This company has made me and my friend homeless. We handed in our notices and then despite us having glowing references and my friend having a full years rent in her account they refused us as tenants at the last minute because she was a ...
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“Horrible experience. The guys from the crouch......”

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Nov 19,2019
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By: 'Fuen'
Nov 19,2019
0 people found
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Horrible experience. The guys from the crouch end office are nice and helpful. However wait until you got to move out. Its been 37 days since we moved and we haven't yet received our deposit. No photos of damages te deductions- not answering to emails after ...
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By: Andrew Black
Nov 27, 2019
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Fuen, I am sorry for any delay with the return of your deposit which you have now received. We have now looked at our internal systems and have made a change with the aim that deposits can be returned even quicker. Regards, Andrew Black Director ...

“Great from the get go....”

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May 27,2019
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By: 'Darcey'
May 27,2019
0 people found
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Black Katz were very helpful right from the get go. When we first spoke to them, they took us round three houses that they thought might be appropriate for us, from these houses, we found the house that we decided to rent. The whole process ...
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Comment on agent fees
Did not have to pay agent's fees because of a deal that Black Katz was running.
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By: Andrew Black
May 30, 2019
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Darcey, Many thanks for your review - much appreciated. Really pleased you were happy with the service Caley provided. Regards, Andrew Black Director ...

“Very helpful...”

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Mar 08,2019
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By: 'Morgan,'
Mar 08,2019
0 people found
this helpful
I am very satisfied for service , fast good feedback and easy communication, during onsite view on time and very get 100% help....
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Comment on agent fees
Good, not expensive
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By: Andrew Black
Mar 09, 2019
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Many thanks for leaving a review, we work really hard at providing good customer service. Thanks again. Andrew Black Director ...

“Amaizing and helpfull agency...”

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Feb 01,2019
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By: 'Belen'
Feb 01,2019
0 people found
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They were really efficients and helpfull with us. The workers are really nice, proactive and they give you really quick response about everything....
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By: Andrew Black
Feb 04, 2019
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Belen, Really appreciate your positive comments. Thanks. Regards, Andrew Black Director ...

“Tenant review...”

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Jan 10,2019
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By: 'Yasin'
Jan 10,2019
0 people found
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Great team, great communication, great support. Overall, very impressed with their overall service from start till move in. Thank you for all your help....
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By: Andrew Black
Feb 04, 2019
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Yasin, We really appreciate your feedback Regards, Andrew Black Director ...

“I love Black Katz...”

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Nov 30,2018
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By: 'Lucy'
Nov 30,2018
0 people found
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I have been using Black Katz for 15 years now and think they are brilliant. They have always found me really good tenants and made sure my property is always occupied. Zia and Caley in Camden are like old friends and I really value their professionalism ...
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Comment on agent fees
The fees are fair
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“Greatest Client Service!...”

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May 02,2018
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By: 'Antoinette'
May 02,2018
0 people found
this helpful
After a few weeks of many tiring viewings wherefrom six on this particular day, I have to admit that you'll not find better client service anywhere else than with Gary. He kindly listens to what you are exactly looking for considering the price range without ...
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Comment on agent fees
Good
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“I've been a landlord and client of BlackKatz for over 20 ......”

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Feb 05,2018
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By: 'John'
Feb 05,2018
0 people found
this helpful
I've been a landlord and client of BlackKatz for over 20 years and have always found them to be very helpful & efficient. Their ability to regularly attract good tenants has been impressive. Both Pip & Karen have always been very diligent with renewals and overall administration. I ...
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Comment on agent fees
Fair
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“Caley was friendly and down to earth. As soon as ......”

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Jan 17,2018
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By: 'Atemp'
Jan 17,2018
0 people found
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Caley was friendly and down to earth. As soon as we enquired about properties in Tufnell Park within our price range he took us to two straight away. Caley was helpful answering all my questions and communicating information from the landlord. For the great service ...
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Comment on agent fees
Obviously no one likes fees but from what i have paid before the fees seemed reasonable.
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“Black Katz have been a pleasure to deal with. They ......”

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Jan 15,2018
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Zia
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Lauren
By: 'Mariella'
Jan 15,2018
0 people found
this helpful
Black Katz have been a pleasure to deal with. They found tenants for our two flats quickly, and were very flexible and helpful when renovations delayed our timings. They dealt with all administrative issues efficiently and promptly and I would not hesitate to recommend them....
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Comment on agent fees
On a par with other agents.
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“I highly recommend Black Katz Camden. They have sourced excellent ......”

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Jan 11,2018
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Zia
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Lauren
By: 'Claire'
Jan 11,2018
0 people found
this helpful
I highly recommend Black Katz Camden. They have sourced excellent tenants for me since 2012. The tenants have been really respectful of the property and have always paid on time. Zia, the Manager, is very efficient, friendly and delivers. I recently sent in the keys and ...
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Comment on agent fees
Yes, a fair fee rate.
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“Absolutely blown away by the service that these guys offer. ......”

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Jul 03,2017
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Zia
By: 'JessNewt'
Jul 03,2017
0 people found
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Absolutely blown away by the service that these guys offer. They were brilliant right from the start and didn't stop searching for places for me. This gave me such confidence as I was moving to London for the first time as a young grad....
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Comment on agent fees
Agent fees were very low and fair for London agencies.
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“I came to Black Katz Camden having had a wonderful ......”

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Apr 20,2017
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Lauren
By: 'Dustin11'
Apr 20,2017
1 people found
this helpful
I came to Black Katz Camden having had a wonderful experience with their London Bridge office two years ago. The staff at Black Katz are friendly, honest, transparent and efficient. I was able to arrange multiple viewings on the same day with Charlie, and the ...
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Comment on agent fees
Much lower than the average London agency
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“Charlie has been very helpful and available, gave some good ......”

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Apr 12,2017
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By: 'Micaela'
Apr 12,2017
0 people found
this helpful
Charlie has been very helpful and available, gave some good advice and helped us getting a wonderful place at a great deal, would totally recommend....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:09 PM 25/07/2016 by allAgents

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Black Katz

Branch - Camden West Central Office, London, NW1

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